Skrill
reviews and complaints

I openend my account a month ago with skrill and deposited $80.After a few transactions skrill allover suddenly restricted my account asking for adress verification documentation, i sent them my id, tax registration certificate, tax return form and my bank statement but guess what, they still were not satisfied and rejected my document on baseless claims.They keep asking for the same documents and rejecting them knowing you gonna give up on your account.Stay away!

Hello,

My name is Yakov
My account has been restricted for more than 7 months, and no one explains the reason?! I have a VIP account for more than 3-4 years.
I did everything that was requested by email (changed email and password, sent my passport copy) but my account still has restrictions and no one can give me any update when they will remove the restrictions and why does it take so long.

I really don't like their service, since there is simply no service at all! They have never contacted me on their initiative, they have never been the first to write to me about the status of my account. In 7 months they have never provided me with an answer or update why restrictions were imposed on my account and when they will be removed. I called them many times, spent my money on international calls, and never received any answer about the reason for the restrictions.
Who can help me with this situation?

Hello,

I have an account with Skrill registered in the US. I have completed full verification and had no limits on my account as per their own e-mails to me when I asked them if I had any limits.
Suddenly, Skrill decides to block my account because one day I had a high outflow of money I sent out (approx. $8000), and they blocked it. Only information they provided me was that the matter has been escalated.
It's been over a month since they did this and they did not even provide any reason. I provided all documentation and explanation as to the nature of my transactions, however no response.
I tried calling their helplines and get an automated recording that's pretending to hear you and then can't hear you. It all seems extremely shady, and unprofessional.

My case # is [protected]

On the 12th of October 2020 I deposited R1 200 on my Skrill account, hassle free.
Immediately after the deposit, there were too many hassles.The Skrill sever(@account.skrill.com)wanted an automated password reset that doesn't exist.I did that, but still I cannot log in & withdraw the money.
Their support page also has an automated response that keeps on saying the very same thing.
Please help me as soon as possible.
My Email is [protected]@gmail.com

I had 100 Euros on my account. Then I forgot about it and now after two years I logged in again and my money was gone. They simply charged me 5 Euros every month for inactivity. So they charged me for NOT using their service. The internet is full of stories like that. Thats just a rogue company. My advice: Stay away from Skrill!

Hi everyone,

My name is yakov shnayder (i'm sorry for the bad english i'm from russia)

My complaint
My account has been restricted for more than 7 months, and no one explains the reason?! I have a vip account for more than 3-4 years.
I did everything that was requested by email (changed email and password, sent my passport copy) but my account still has restrictions and no one can give me any update when they will remove the restrictions and why does it take so long.

I really don't like their service, since there is simply no service! They have never contacted me on their initiative, they have never been the first to write to me about the status of my account. In 7 months they have never provided me with an answer or update why restrictions were imposed on my account and when they will be removed. I called them many times, spent my money on international calls, and never received any answer about the reason for the restrictions.
Who can help me in this situation?
I wanted to sue them for the moral and material damage that was caused to me and my family. Is it worth do?

Skrill is bancrupt, do not deposit money! WARNING !
You wont get your money back. I have been SKRILL (Moneybookers) user for 12 years, they stole me 30 euro, in the end. What a joke of a company.
I have my account blocked for no reason, no one is replying to complaints, place is sinking fast.

DO NOT DEPOSIT AT SKRILL.COM !

Hi

I deposited R1 600 from my Mastercard on the 1st October 2020.
I reside in South Africa.

I am not able to withdraw the funds on all options.

I've tried calling Skrill twice but hold forever and no one answers.

I've emailed twice and no reply.

The live chat is a bot that is unable to assist

Please assist

[protected]@gmail.com
Bevin Elliott
+[protected]

I recently started using skrill.com for payment (forex / gambling). First two three minor testing transactions I I deposit 500 aed in my account and since than my account verification is pending. Wheras my original cnic is attached with it. Moreover after bundle of messaging no one like to respons. I was working on expertoption that time when I need my balance and thr delay lost me alot. It irritates on asking to login from already login account multiple times. It is bulling and feels you like mentaly sick. I when after alot anger wanted to close my account, they niether let me close it nor sending/reversing my deposit amount. Whom to complain? My 500 aed is if gamble by these kind of agents than how good black business this can be. Please help me to either accept blackmailing like skrill.com or sort out my complain.

Thanks

Kashif raza
+[protected]
Kashif. [protected]@gmail.com

I opened an account with skrill, and it was so easy to open it without much "DEMANDS", little did I know it was a trap to get me in. (Actually my friend had warned me against opening an account with them. She actually went ahead and alleged that they are thieves... I am just hoping am not about to confirm the same). They made believe that getting funds through them is the easiest and I didn't use my usual online money transfer PayPal, just to see how Skrill works. I was asked to activate my account by loading US$ 5.00. I did it and again it was easy.

Now, came my part of receiving funds. Funds were sent ok and I received it in my skrill thing account. After I withdrew some part of it, they restricted my account until I verify. I did send them all documents and countless selfies (I hate to imagine it), all they required countless times. Just for them to keep turning down my verification on the issue of exact day of birth which our old generation ID cards do not indicate the date/month, they just indicate the year of birth. When I spoke to their so called customer support, they too behaved like same "robotised computers", until I wondered what are they for if they can not think like human beings! They just behaved the exact way the programmed computer behaved. I went ahead and sent them my official government birth certificate, they still did nothing. They just keep telling me I upload the required document. They have all our countless emails exchange with them. They later asked me for my bank statement, a private and confidential document - which is very absurd, in the pretext that they want to transfer my funds to me via bank wire. I instead sent them my Mpesa Mobile Money statement, which is what I used to transact, the previous funds and also my Bank details for them to give me back my funds. They have done 100% nothing and they are not moved forgetting that anything that has a beginning has an end. They are behaving as though they are a law to themselves. I even ASKED THEM TO JUSK GIVE ME A) NE-TIME-PASSWORD (OTP), I WITHDRAW MY FUNDS AND THEY CLOSE THEIR ACCOUNT. Nothing is working. Is Skrill reall a genuine mobile money trandsfer company?

I need assistance lest they take away my funds by force. Because that is what they are showing they are capable of doing.

WHY CAN'T THEY JUST

I have made an withdrawal on 18th June 2020 to my bank account. This money never been received due to incorrect bank details.

I have a number of query to Skrill, everytime I have been told the same thing. The money has successfully been processed. Please contact your bank, which I have done many a time, and they have no details of any payment received. At the same time I was also told to get the swift transfer number from the sender to investigate further, which I have requested many time from Skrill. Till date have not received any reply.

It is clearly mentioned, if for any reason any bank details are incorrect the withdrawal will be rejected and all effort will be make to credit the money asap.

Why are they not crediting my money or reply to any of the mail I have written then. If they are saying the money has left their system, there should be a swift transfer number they should be able to give me.

Kabirmallick

About Skrill - looks fine fraud company to me. Tried to transfer my money after 2 attempts of verifications as its app, site and customer care tells you different stories. Transferred 1000 GBP and customer care told it will be done in next business days as everything is fine. But later received the mail that transfer has failed without any reason and money will be back. But while trying to contact them they are saying they never received the money which is not the case as I have given the bank's confirmation that money has been transferred to Skrill. Now my money is stuck, Skrill is not responding and looks a fraud to me.

I opened a Skrill account with my standard bank account and now I am trying to transfere the money back into my account but Skrill keeps reversing the money back to their account. This is unacceptable. I want my money transfered back into my account as soon as possible. Please contact me Mr Solomon A Uzoigwe, +27 [protected].
I try to transfere money to my sons account and that transaction was also reversed. I felt for this trick because it says send money around the world for free and I decided to do that and with this Covit-19 all the banks are on lockdown and I needed to send this money to my sick mother. Only yo find out that I cannot send or withdraw the money.
I need your assistance in this matter.
Regards
Mr Solomon A Uzoigwe

Hi.Skrill are trying to steal my money after I asked for my account to be closed.They holded my money for months.Wasn't any possibility to send any money or withdraw any money from my account for months, but my account was fully verified.Skrill is SCAM
Any money are very important for people to survive in this period.Shame on you Skrill LTD...

Hi,
On the 2nd of March I did transfer to my Bangkok Bank account a small
amount the test your network, I am a new customer.
Unfortunately, after 8 days it shows still pending.
Can you please help me solving the issue of?
TRANSACTION ID [protected].
Thank you in advance for your kind help.
Regards,
Roberto Cacciola.

International Money Transfer very long delay 8 days for small 60 Euros transfer.

Hi,

I have done 2 transfers on 3rd and 4th March but the beneficary has not yet received the credit. I have written to skrill but there is no feedback from them. I tried calling them but there is no reply- the standard recorded message is that all the consultants are busy. It seems they are least bothered about the frustration the sender suffers when there is no feedback in any manner from Skrill.

I have paid INR 47671.64 for deposit to my Skrill e-wallet account from my SBI account through d. local (Transaction Reference #: [protected]). However, I have seen only INR 41, 814 has been processed and after a deduction of their service charge of INR 1019.85, they have credited the rest of the amount to my Skrill account. Now they have decided to deactivate my account. Today they have deducted an administrative charge of INR 12128! What is this? Why Skrill is snatching money from me like this?
I want to close my account and want my remaining balance INR 28665 back to my bank account. Their attitude and communication is too poor. I want to take legal steps against them!

Hello,
I have done two transactions on 30th Jan 2020 and 31st Jan 2020, both the transactions are pending for missing of last name in beneficiary account and I provided all required details regarding beneficiary account on 3rd Feb and they agreed to process the transactions. But still the transactions are pending.
When ever I contact them just they are saying will be processed soon, which never happens. Could you please look into this issue.
My account details
USER ID:[protected]

Transaction IDs:
TRANSACTION ID--[protected]
STATUS --Pending

TRANSACTION ID -- [protected]
STATUS -- Pending

Thanks

Please I funded expert option from my skrill account using my laptop but after I was done trading I requested for a transfer using my phone unfortunately skrill refused to transfer it successfully and I need the money urgently. What I need to buy increases almost per day in price. Plz make access to funding my account feasible do I won't miss this opportunity to buy this item I intend getting soonest. Thx

I have made a transfer on 22 Nov 2019 of Myr1000 to Thailand, after waiting for 5 days and the money was no shown in the Thai account, I have decided to contact Skrill, after waiting and calling many times finally a guy operator answered. After 5 mins of identity verification I was told to be patient and wait for email as there was some details that was insufficient. 3 days passed, I received an email from skrill asking me for my full name! Which I had already given to the operator 3 days back and this is not how I expect from an international company as to prolonged the transaction till today is already 7th Dec 2019 and still I have zero respond from them and the money is still not received at Thailand even after I replied with my full name as requested. Can anyone really help me on this issued? Or can contact me at +[protected] Mr CoLLiN Ng