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4.3 1257 Reviews

Skout Complaints Summary

9 Resolved
233 Unresolved
Our verdict: If considering services from Skout with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Skout reviews & complaints 243

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Newest Skout reviews & complaints

ComplaintsBoard
B
3:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skout registered without my knowlege

i had been receiving spam emails from skout and thought nothing of it until i found out i had a profile. what? i never registered for skout! it turns out an option for deletion is "never registered". facebook google and every other internet webpage that can save and give away your information is twisted and definitely cause a bump in my marriage when my husband thought i was actually using it.

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Suraj N
, US
Apr 16, 2019 1:09 pm EDT

My number is used by someone today with skout [protected] plz check and ask for verification code again

ComplaintsBoard
C
5:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skout account terminated

What I do not like how Skout is handles people being terminated. When your acount is terminated they say to send a letter to [protected]@skout.com Ok, you send a letter then you get the following email from them.

Notice this has no Skout Logo on it.

Hi there!

We're sorry to hear you're having trouble with our application!

------
Is your device blocked?

We automatically ban users that display inappropriate behavior or
whose accounts contain copyrighted content. If you feel that you
didn't do anything wrong, you can appeal your ban here:
http://bit.ly/fBir1P

--------
If you want to delete your account and have the latest version of the
iPhone App.

1. Open the App.
2. Click on Settings.
3. Click on Deactivate Account.

If you are on the web or another mobile device, and want to delete
your account, go here: http://www.skout.com/faq/

Have a great day! :-)

Cheers,

Skout Support

When you click on the link you are brought to the following page.

Skout Account Deletion Appeal

Please fill out each of the fields below. If any field is marked "not applicable" or similarly for any reason, your appeal request will be denied. All fields must also provide accurate information or your appeal request will be denied. If your request is denied, you will not receive a reinstatement notification. Thank you.

--------------------------------------------------------------------------------
* Required

First Name: *

Last Name: *

Date of Birth: *

Street Address: *

City: *

State/Province: *

Zip Code: *

Country: *

Phone Number: *

(xxx) xxx-xxxx

Contact Email Address: *

Skout Username: *

Your username is the email address you used to register your Skout account.

Do you have a subscription? *

Yes
No

Join Date: *

Last Login Date: *

Device ID: *

To find your Device ID, connect your iPod or iPhone to your computer and open iTunes. Go to the summary tab of your device and clicked on "Serial Number." This will change it to say "Identifier." The code that follows is your Device ID. If you go to Edit, then select Copy, you will be able to paste the Device ID here. If you have an Android device, type "Android" in this box.

Why are you appealing? *

Other Comments: *

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The document is powered by Google Docs.

Does this violate Apple policy. On information and belief all applications on the iphone must have their own website. All applications that talk with consumers must not use a third party to send information back and forth to each other. Here Skout is using
Google Documents.

In the event you have used Google docs you are aware how easily it is to pass information back and forth to others. Once you fill out the form you never hear back from Skout. No where on the page does it not say that it is selling your information to a third party. You must fill out the form to chat on skout again is it really worth it? You decide for yourself.

kindest Regards,

Charles Pisano

Read full review of Skout and 159 comments
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Nicole brady
, US
Jun 11, 2018 6:23 am EDT

Please help me get my account down I'm being bullied threathed I want off now ! I'm to the point I can't do this anymore I blocked them they keep messaging me

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Onya Zerith Christian
, US
Apr 21, 2018 6:37 pm EDT

My account was blocked and I emailed my complaint to "support@skout.com" as was instructed and up till now, no response... Please kindly help me by unblocking it.. Thanks.

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sarahsingo
, US
Mar 04, 2018 6:53 pm EST

Please help me unblock my skout account @sarahsingo4032gmail.com, I didn't offend anyone, probably someone I was trying to ignore did this to me. Please consider me.

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slemmy
, NG
Mar 04, 2018 6:44 pm EST

my account was blocked few days ago kindly please help unblock jah bless you my email is wizzardslemmy@gmail.com

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jakewanzett
, US
Dec 05, 2017 12:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there am Jones my account have been blocked from using this service device since breaking your terms of service.
And i dont know exactly why i did and the asked me to appeal by emailing support@skout .com
Even thought it was blocked when i login my account it shows its logged in but nothing displays on the background than to sign out.Please i really need this account back.
THIS IS MY ID jakewanzett@outlook.com HEAR FROM YOU SOON.

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Mohd R. Haghighi
, US
Oct 31, 2017 8:58 am EDT

I am recently joined skout and I am very happy using and meeting new people.today and without any prior warning or notification my account was blocked..pkeade Let me know the reason in order to prevent from any future blockage..
Mohammed Haqiqi
Kingdom of Bahrain
Silverbream11@gmail.com

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Virgorajan
, MY
Oct 31, 2017 1:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sorry for disturb painful skout customer pls open my skout

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Rob Dollaz
, US
Sep 27, 2017 8:57 pm EDT

I don't know what reason i was terminated from skout i feel like i didn't do anything and i do enjoy the site and would love to go back on if you are able to help me.thanks

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Shawn212
, US
Sep 27, 2017 4:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My account had been blocked. It'd was my first time on there not sure I did something wrong. All I'm asking give me another chance. Please. And explain rules on there..I really like this site please allow for me come back. Shawnada21@gmail.com.

Or brooklyntaego@gmail.com

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Hernandez07
, US
Sep 16, 2017 1:18 am EDT

I didn't know why my account blocked its was opened yesterday and closed same day but why here in California it's shouldn't be so fast to be blocked and ain't do anything please re opened my account now.

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ComplaintsBoard
O
2:28 pm EDT

Skout profiles created from responses to craigslist ads

I was going through my spam box, as I like to remove myself from ad lists I notice I'm getting a lot of e-mail from, to reduce the incoming amount of data coming into my inbox. I happened to notice some Skout thing, and I couldn't find anywhere in the e-mail. I logged into the site with my e-mail address and a password consisted of me randomly pressing keys, and it logged me in. I was shocked to find that a photo I had used to reply to a few craigslist ads was being used on this site, and a marginal amount of incorrect information including my age, and my location, though it did list the correct state I lived in. Keep in mind, I NEVER signed up for an account with this website, and had no clue what it was before today.

I contacted the support e-mail for the site, as there was no option to close my account AT ALL (most internet dating sites like these, or anything you can sign up for, has an option to close your account), and informed them of this, and threatened to pursue legal action. They removed the photo, but not the profile, which is whatever because it doesn't include any personal info about me.

Clearly there is some sort of advantage of people who work for their website, to snake/steal photos from people on craigslist, to create profiles to up their user count, like so many websites of this caliber use. It's pretty fishy that this site doesn't currently provide an option to close an account, plus I was never provided a password in the spam e-mails I received. I have no plans to pursue legal action, as the photo was removed, but I feel it's noteworthy enough to leave a complaint on here so that if other people notice the same thing happening, it can build up. I will be leaving an ad on craigslist next, informing their users of this issue.

Read full review of Skout and 71 comments
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NIGE 49
Yeadon. Leeds, GB
Mar 12, 2024 2:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was verify 6 weeks ago cannot get back on why did photo people try get me cannot get my I'd nigelajvickers1 [protected]

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Hazem Radwan
, US
Nov 04, 2023 1:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello skout actually im a very respectable person and have respectable photos in my account also idont send or recieve any bad messages so i surprised really that you blocked my account( h.radwan15110@gmail.com) i wish to solve it

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Metal Maria
, US
Sep 10, 2023 3:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They blocked my email said they fixed it and it still won’t let me log in I’ve changed password 3x already and no luck and sent multiple emails. If they don’t fix it from there end nothing i do is going to work metalmaria0@gmail.com

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American hillbilly paw paw
Bakersfield, US
Jul 15, 2023 7:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Can you please tell me why if you cant tell me why then please turn my skout back on please thank you

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Amanda glenn
Arkansas, US
Jun 25, 2023 10:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Gmail-Lindalaura114@gmail.com

Password-akinwande@222

They said I have been blocked from using Skout on my phone why

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Mehmet köseoğlu
, US
Jun 25, 2023 5:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hesabıma yanlış bir resim koydum ama sonra kaldırmak istedim bir anda hesabım kapatıldı ve açılmıyor

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Lsvg0200719811012@icloud.com
, US
Apr 19, 2023 10:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I gifted way too much on April 10th, by but undsrtanding the coin box gift feature. I am a black VIP and I’d like some of those coins back please

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RigoC
, US
Feb 15, 2023 9:48 am EST

I used a language I shouldn't have used, talking dirty. Could I get back on Skout to try to find my soulmate, I will not use dirty talking again. incident occurred 2/7/2023 about 1am.

Thank you,

Rigo

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Lonely♑
, US
Feb 08, 2023 6:58 am EST

Hi dear

I have account level43 lonely♑ i was watching one stream and suddenly log out and i cant enter i gain

Please tell me what happened i spend alot of money in my account and im not doing or talk bad i behavior

Please tell me

I log in with my phone number always

+[protected]

Please i want my account back

Alih79956@gmail.com

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Phrince Mhark Corminal
, US
Feb 01, 2023 9:33 pm EST

How to recover my Skout account

Skout Customer Reviews Overview

Skout is a social networking platform designed to help individuals connect and expand their social circles. The service primarily focuses on location-based networking and dating, allowing users to find and interact with people nearby. Skout offers features such as profile creation, chat functionalities, and the ability to "check-in" at various locations, facilitating meet-ups and social interactions. The platform is accessible through its website and mobile applications, catering to a diverse user base seeking social and relational connections.

Skout In-depth Review

In summary: Skout presents itself as a dynamic social networking and dating application that emphasizes user interaction and community engagement. It offers a range of features designed to help users meet new people and expand their social circles. While the app has a strong user base and various communication tools, there are areas where improvements could enhance the overall experience.

Overview of Skout: Skout is a social networking platform that doubles as a dating app, allowing users to connect with others based on location and interests. It's designed to foster friendships and potential romantic connections through a variety of interactive features.

User Experience and Interface: The user interface of Skout is fairly intuitive and easy to navigate. The design is modern and engaging, which encourages users to explore the app's features and connect with others.

Registration Process and Profile Setup: Signing up for Skout is a straightforward process. Users can create a profile with basic information and a photo. The profile setup allows for personalization, which can help in making connections that are more meaningful.

Features and Functionality: Skout offers several features such as "Shake to Chat," which connects users to others who are shaking their phones at the same time, and "Buzz," where users can post updates and photos. The "Meet Me" feature operates similarly to other swipe-based matching systems.

Safety and Security Measures: Skout takes the safety and security of its users seriously, with various measures in place to ensure a secure environment. Users can report and block others, and the app includes privacy settings to control who can view their profiles.

User Base and Demographics: Skout boasts a diverse user base, with millions of users worldwide. The app is popular among young adults looking to expand their social circles and meet new people.

Communication and Interaction: Users can communicate through instant messaging, photo sharing, and virtual gifts. The app also allows users to comment on each other's posts and updates, fostering a sense of community.

Quality of Matches and Friend Connections: The quality of matches on Skout can vary. Some users find meaningful connections, while others may encounter more superficial interactions. The app's emphasis on user interaction helps in building a network of friends and potential dates.

Mobile App Performance and Accessibility: The Skout mobile app is generally reliable and accessible on both iOS and Android platforms. It is optimized for mobile use, making it easy for users to stay connected on the go.

Customer Support and Service: Skout provides customer support through a help center and email. Response times can vary, but the support team is there to assist with any issues users may encounter.

Pricing and Subscription Options: While Skout is free to use, it offers a premium subscription that unlocks additional features. The pricing is competitive with other dating apps, and users can choose from various subscription lengths.

Unique Selling Points: Skout differentiates itself with features like "Shake to Chat," which adds an element of spontaneity to meeting new people. The app's focus on community and user interaction sets it apart from more traditional dating apps.

Community and Social Engagement: Skout has a strong sense of community, with users actively participating in discussions, sharing content, and attending in-app events. This engagement contributes to the overall social experience on the platform.

Success Stories and User Testimonials: There are numerous success stories and positive testimonials from users who have made lasting connections through Skout. These stories highlight the app's potential for fostering genuine relationships.

Areas for Improvement: Skout could improve by enhancing its matching algorithms to provide more tailored connections. Additionally, some users have reported issues with spam profiles, which could be addressed with stricter verification processes.

Final Verdict and Recommendations: Skout is a solid choice for those looking to expand their social network and meet new people. It offers a unique blend of social networking and dating, with a variety of features that encourage user interaction. While there is room for improvement, particularly in the areas of match quality and spam prevention, Skout remains a popular and engaging platform for making connections.

How to file a complaint about Skout?

Here is a guide on how to file a complaint against Skout on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Skout in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Skout. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow each step carefully to effectively file your complaint against Skout on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Skout Customer Service. Initial Skout complaints should be directed to their team directly. You can find contact details for Skout above.

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Use this comments board to leave complaints and reviews about Skout. Discuss the issues you have had with Skout and work with their customer service team to find a resolution.