SkipTheDishes
reviews and complaints

I ordered multiple items one eve, got a call stating one item not available and git skio credits for that item. Once received order, another item was missing. I was chatting with the app support online messaging and then was cut off. When tried to reconnect, it said no one available to chat. Tried again everyday since that day and I have yet to receive a response. Very unhappy with lack of response from this company. They used to be on top of things before, now they lack in that field.

I placed an order on Aug 27 2021 at 5:37pm for my family. Order number [protected]. My couriers name was Annika. Basically my food didn't arrive. I reached out to the Skip the Dishes team and they said we are sorry and gave me a refund. I told them I have a family with a child waiting for food and to call the driver. They said that the courier was ‘unavailable'. I asked twice and they said the same thing. They also said to reorder, which I though was rude since it would take an hour to get it.

What's upsetting is the lack of transparency. There are no repercussions for the courier at all. It's a poorly designed system and the Skip the Dishes reps must be able to get in contact with the couriers at all times.

I placed an order today and only received half the order. I called the restaurant and they said they had packed the full order and I needed to call skip the dishes.

I did, and when I finally got a hold of someone they said my account had been flagged due to high refund's……? So in the past, they have issued me refunds due to similar issues and now I am flagged and will not be reimbursed for missing items in my order? Oh, then the customer service rep hung up on me 👏🏻👏🏻👏🏻👏🏻

Great customer service @skip the dishes, criminals.

Hello,
I have contacted Skip the Dishes several times for a refund regarding my order. They have yet to respond to me. I requested a full refund for my order - it was late, mishandled, and bad service from courier who also did not adhere to public health guidelines for a mask.

My order number for that is [protected]. I am requesting a refund of $ 55.14. Please let me know if you require additional info.
Sabareena Chowdhury
[protected]@gmail.com

I am contacting you regarding the horrible customer service that we recieved today. I am a gold status member of skip the dishes but will not ever be ordering from you guys again. Your courrier accepted my trip and was supposed to be driving to the restaurant. Instead of going to the restaurant they sat in the same place for over twenty minutes. When I contacted support I was told "you can cancel and have no refund" the support team was very rude and unhelpful. I will tell everyone I know to never deal with skip the dishes after today. You lost a very faithful customer and gold status member. Hanoor was the name of the customer service person and the reason that we will never be back. I've added a snap shot of our convo

At about 8 pm on August 3 a lady driver delivering to 1144 Adamson Drive Edmonton Alberta drove through our community which Has one way in and out but she did not want to turn around so she drives across the grass of one of the homes around the Barriers to proceed into the next community of 1144 Élan and then parks in a Handicap parking stall I walked over to where she was parked and asked her if that looked like a road way where she drove and she could have easily broke the water shut off valve in the grass of that home. She yelled at me she was sorry but then continued to yell at me to get a life and a few other things, I walked back to my community and on her way out she stopped and yelled some more at me. This is not the first time drivers from skip the dishes have been in our community and been obnoxious one time a driver delivered to the same address 1144 and his passenger got out a urinated on a neighbours lawn this was 2am in the morning and when I confronted him he asked if I had nothing better to do than be up at this time of night. I told him my camera woke me when they drove in and I thought he was case out the neighbors but he was urinating on the grass

The driver of Honda Civic plate number CHZT 097 was inappropriate and asked personal information from my 15 yr old daughter who works at Kelsey's in Georgetown when he was picking up an order. This driver needs to be terminated! A few months ago while working at another job this person has he asked my daughter for her snap information, at that time she was 14. This man is dangerous and should not be around young women.

I just witnessed a driver being incredibly aggressive towards someone who simply told him to "have a nice day".

On top of telling the man to "mind his own business", he began walking aggressively towards the car as if he anticipated a physical altercation.

Having witnessed the WHOLE thing, I know for a FACT the man was nothing but kind towards the driver and was met with anger and unnecessary aggression.

Is this the type of driver you want representing your company? Imagine someone were actually RUDE to this man and provoked him? Behaviours like this are a liability.

Keep your customers safe.

This happened in Edmonton, Alberta.
The drivers license plate is: CJC 2462
*see attached photo

Hi,
Today I have placed a delivery order for my kids from Mcdonald in Leduc, Canada. After 20 mins wait time the status of my order was it is delivered. I went to check and there was nothing. Maybe the courier guy deliver my order somewhere else. My kids were hungry, I contacted skip the dish customer care. Though they gave me skip credit right away but it added some more time for next order to come to my place.

Customer care said they were trying to contact delivery person but they cant get hold of the person which I think was weired.

They must have a strict check with the courier people as they represents the company.

I placed an order which cost $60 and they said it was delivered. When i contacted their "customer support" they claimed it was delivered. When i proded some more, they tried to blame it on GPS and refused me a refund. They then proceeded to block me from further contacting their customer support chat.
This wasnt the first screwup they made, in fact this was the 2nd in just 3 days.

From: Natasha Brown
Date: Thu, Jun 24, 2021 at 3:19 PM
Subject: Re: Your order has been cancelled.
To: Skip Team

(09:13:45) GShah: Sure, we can cancel this order for you. Your refund will go back to your original method of payment, which may take 5 to 10 business days depending on your financial institution.
(09:13:53) Natasha Brown: ok ty
(09:14:17) GShah: Its cancelled now.

Can you advise why the email says it will not be refunded when I chatted to the skip rep see caht says will be refunded if that was the case I would not have cancelled the order

On Thu, Jun 24, 2021 at 2:19 PM Skip Team wrote:
SkipTheDishes logo
Order Cancelled
Your order from Booster Juice has been cancelled. This order will not be refunded because it was cancelled after the restaurant confirmed the order. Chat with us on the app if you have any questions.
VIEW DETAILED RECEIPT

Date: 06/24/2021
Order Number: [protected]

Order placed through Subway was not what was received. They put completely the wrong ingredients on the sandwich, one of which I am allergic to.

My biggest complaint though is that After I went through the whole system was told "you have had too many complaints and will not be refunded"

After going through your entire terms of service, there is NOTHING that I can see that states this rule. There is also nothing that shows the history of complaints. If you are going to be the main agent between the customer, and the restaurant, you need to be completely clear to the customer what you WILL and WILL NOT provide.

Tonight I ordered from the Spaghetti Factory through skip the dishes - the delivery guy called me and I told him he was in the wrong area and finally a neighbor of mine went to see if he could find him and found him a block away in another building area - my neighbor actually ended up delivering my dinner which was barely warm --- back in April or May I placed an order with skip for McDonald's - never did receive my order or my credit of $15.95 - I normally order thru skip the dishes every week or every other week - the last time I ordered the guy left my dinner on my bottom step? With all the issues I have had, I am seriously considering switching to Uber eats as this stuff with Skip is really starting to piss me off! I would at least like my credit for the McDonald's I never received !

Hello
I am writing in regards to an order that was placed tonight for pizza pizza.
It was placed by my daughter who has a disability. We use skip the dishes all the time atleast 2 times a week or more. Does anyone check orders before they are placed because first of all she did 2 orders to same address so does no one catch that.
98 dollars for 2 xlarge pizza is ridiculous.
We called pizza pizza who was willing to help until they found out we ordered through you
I AM HOPING YOU CAN HELP US WITH THIS ORDER IN SOME WAY
If you cant than we definately will be using uber or door dash in the future

I DONT THINK ANYONE ORDERS A PIZZA FOR 50 DOLLARS EACH
THANK YOU FOR YOUR TIME
order number [protected]

marisa Grande
[protected]@live.com

After having cancelled a transaction for being charged on the wrong credit card, the cancellation receipt clearly stats that refund to credit card is completed within 5 days. 10 days on, no refund, I contact support they say, no we can't refund you, we will only offer credit and I say I don't want credit, they cut off the chat and refuse to accept any call after that.

I placed an order on Wednesday may 5th at 5:13 pm to 33-1880 old boucherie rd. [protected]. [protected] we waited for almost an hour and half when it said the driver was 37 mins away when I first placed the order I checked on line to see what was taking so long. It said that James had already delivered it When I started a chat they said that it would take 5-10 to connect with the courier I waited that long then asked if it was going to take much longer. I then got told they would refund my order to skip credits and that in 5-10 mins I could re order. Are you KIDDING me. Completely unacceptable. It should have been a full credit with my food still delivered in 10 mins. Then I get told that if I wanted it refunded back to my credit card that would take about 8 days! Again not acceptable. I asked to speak with a manager 3 times I got told I needed to go through this web page and you would get back to me In 24 hours Seriously. I want my credit card credited back today and going forward we will go through a different delivery service. Oh and the last person just ended the call. Pretty [censored]ty customer service

One of your driver in Saint John NB makes $2600 on welfare work for u he is a Syrian he is rude to Canadian people he also clear another $500 working on cabs in the backyard he live over 97 McClearinn blvd I don't think it fair u hired sum 1 like this person his wife name Saddie don't know her husband name but their rude and every thing to sum of their people

I have a complaint about 1 of your drivers in the Moncton nb area..all I have for a name is Himanshu...was order num277797097..he entered an apartment building to deliver food tonight with out a mask on..he delivered to same address last night and was told by me(apartment manager) that he was not aloowed inside the building without a mask.and the building is clearly marked on both doors with signs...I am looking into reporting him with to proper authorities but I do not have his full name and contact info...I am requesting info from you at this time...if you want to contact me my num is [protected] thank you

I ordered food from Zaytoun Kitchen in Toronto the order # 275988180, when I received my delivery the drink was missing, it is not about the money but about the seriousness of the restaurant

i ordered thai food through the skip the dishes website at 7.45 pm. When the the tracker showed that the driver had not even gone to the restaurant to pick up the food at 8.43, the restaurant said they had no record of skip the dishes ordering anything..it is now 8.50 and we have ordered pizza and are picking it up!I want a refund please. i will never use skip the dishes again.
Karen Arts
Rougecrest drive, Markham
L3P3B6