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SkipTheDishes
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www.skipthedishes.com
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1.0 286 Reviews

SkipTheDishes Complaints Summary

4 Resolved
280 Unresolved
Our verdict: If considering services from SkipTheDishes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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SkipTheDishes reviews & complaints 286

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Newest SkipTheDishes reviews & complaints

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R
10:52 pm EST
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SkipTheDishes pizza73

SkipTheDishes just robbed me of $16 from an order from Pizza 73 (Order #:[protected]) No phone number to contact these clowns. What a joke of a company, get out of our country if you can't respect our people you corporate fools! My number is [protected]. I expect respect if I show respect and igor is a piece of garbage. The fact that you people hire these clowns is proof that you're a complete joke! I want a refund for my stolen $16!

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6:08 am EST
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SkipTheDishes Ability to read a map

This is a general complaint regarding a lot of drivers for your company. I live at [address removed] in Guelph and there is a condo building behind us at [address removed]. At least once a week a driver will ring our doorbell, sometimes during the day, sometimes late at night, looking for the wrong address. I have 2 small children that have been woken up before because drivers cant read maps. There is a street sign right outside my house that clearly shows which street they are on. I'm not sure what can be done here but it needs to stop. It doesnt take a genius to read a map.

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10:13 pm EST
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SkipTheDishes Commercial

I used to love your commercials for skip the dishes until the latest one where Hamm angrily yells "Brando! throw me the shirt!" to the poor personal attendant that is sweating his balls off in a costume to entertain him at home TV game. Don't like that guy now! He used to be very likable and funny but now, makes you just feel sorry for the other guy... We're Canadians, not mean rude loud mouths :(

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U
3:15 pm EST

SkipTheDishes Items missing twice in a row.

I ordered for my daughter and I yesterday and they forgot my large fries. I contacted support and they were like "We'll refund your $0.58 back to your card in 3-5 business days" Today I ordered again and they forgot 2 things with my daughter's Happy Meal. I contacted Support again and they kept passing the buck and no one wanted to talk to me. When someone finally answered the chat again it was "we'll refund what was missing" And that was it. End of conversation. I asked if they'd refund the whole order since it was the second time in a row that they screwed up and I left left on read. Never using that [censored] company again.

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F
9:57 pm EST

SkipTheDishes Account was hacked

My Account was hacked today (Jan 14 2020), I live in Toronto and two orders were submitted for delivering in Montreal.
I spot the incident when the second order was being delivered, contacted support but nothing could be done.
They asked to send an email with details, which I have already done, but looking to previous feedbacks I am kind of hopeless.
I removed my credit card details from the app and changed password, called my bank and cancelled my credit card.
Orders were:
#[protected] - Thai Express
3009 Rue Notre-Dame Ouest, Montréal, QC H4C 1N9, Canada
#[protected] - Pizza St-Henri
4200 Rue Saint-Jacques, Montréal, QC H4C 1J4, Canada

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11:39 am EST

SkipTheDishes Grubhub

On dec 23 someone hacked my card and used $43 I tried to contact the company and they told me it was my loss keep better track of my card number! Mind u that money was being used for travel during the holidays and for presents I wasnt happy at all! I contacted my bank which told me they couldnt refund it to me that I needed to contact the payee and that was the response I got from them completely ridiculous

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6:49 pm EST

SkipTheDishes payment

We placed an order and the money was taken out of the account (got the email confirming it) but there was no history of the order being placed. Chat helpline DID NOT HELP and said that there was no history of the payment being taken, we did send them the email we got and they still didn't help. We had to place ANOTHER ORDER and did not get reimbursed, so we had to pay twice.

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7:26 pm EST

SkipTheDishes Food not delivered, driver did not follow instructions

On December 19, 2019 I ordered KFC (dewdney location), and I was following the tracker that the website provides. I was working in the Brandt Centre and put in the "instructions for driver" section 'deliver to west entrance, doors facing lewvan drive'. The map said the driver was here and I went to the curb to meet the driver like I said when I placed the order and after 30 mins the skip screen went back to re-order. I called the restaurant and they gave me the number to call to fix the situation and I got a busy signal for 6 times trying to call. I called the restaurant back and even they could not get through on that number. I do not know where my food is. authorization # 006912, transaction # [protected], confirmation #5917. The KFC person I had talked to is getting their own driver to drop off my food.

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7:20 pm EST

SkipTheDishes refund

This morning I ordered from A n W and they put my tea in the bag along with my order . They didn't inform the driver that they put a tea in the bag. Long story short the tea spilled all over the food and the driver just told me to call to complain to customer service for his mess. Then I received a refund for only half of the order. Now I place an order with the credit that I received and I noticed the order says I have to pick up the new order. There's no section to cancel the order so I contacted skip help and there trying to tell me I can only go pick up the food or I'm going to lose what I paid. So twice in one day I've been robbed by skip. No money and no food. I want my money back and a manager to call me back

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2:09 pm EST

SkipTheDishes my entire order

I placed an order on December 4, 2019.
My order never arrived. I used the live chat 3 times and kept getting disconnected. This was very frustrating. I also emailed a few times to notify Skip the dishes of the occurrence and request a full refund. I'm attaching a photo of the order confirmation. I look forward to a prompt reply.
I also have photos of a partial conversation I was having the day the order was placed rearing a full refund. If this is needed I can submit these photos as well.

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10:33 am EST

SkipTheDishes food delivery

I just had the worst experience using the skip app. I ordered for lunch and the delivery guy called me as shown on attached image. He called me at 11:36 am and said he was at the back door as per delivery instructions.

I was on the phone with him while walking downstairs and the call dropped. I called him back at 11:37 am and the line wasn't connecting and he wasn't there. I called a couple of times and had to reach out through chat. The chat rep was very unhelpful and insisted the driver tried to reach me when in fact I was the one trying to reach him and the line wasn't connecting. I tried calling him back just a minute after we spoke but to no avail. Anyway he wasn't at my house, I didn't get my food and skip the dishes is refusing to refund my money.

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7:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SkipTheDishes the commercial

We just heard the newest 'skip the dishes' on sportsnet 11 at 5:20 + p.M. Monday november 25. 2019.

It is as bad as all the other commercial on tv — that scream in your face!
We didn't mind watching the other one, where the poor guy was denied his citizenship but got his 'skip the dishes' meal delivery.

Loud is not always better!

Please you do not have to scream at us — because then we mute the commercial altogether!

Don & pat hampson
Calgary, alberta, canada
[protected]@gmail.com

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Update by Patricia Anne
Nov 25, 2019 7:38 pm EST

Why does it not want to accept my (NON-COMPLAINT) I filled in our complete address here in Calgary Alberta... WHAT MORE DO YOU ACTUALLY NEED?

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6:15 am EST
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SkipTheDishes order incomplete

I placed an order with Skip the Dishes on saturday Nov 16th and the order showed up incomplete. We ordered food for 3 people and they missed one of the Big Macs. Skip the dishes idea for this issue is to credit me the $5 for the burger and thats it.No one wants to discuss the 20% tip I left or the $5 delivery charge ...why am I paying these items when they failed to deliver what I ordered ? All emails have gone unanswered since. I will never use this service ever again they have zero customer service.

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Update by Howiesr
Nov 18, 2019 6:17 am EST

I forgot to mention the fact that they obviously ruined dinner for 3 people and didn't care about that at all, this service will not last, I see the list of complaints is as long as the bible. Most are exactly as mine zero accountability zero customer service.

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3:06 pm EST

SkipTheDishes order was not what was described in menu

Hi, I was informed by Quiznos (4192 Dawson St Burnaby, B.C.) that I have to file a complaint with Skip the Dishes inorder for them to process the resolving of my problem with the food that was ordered/delivered through Skip the Dishes. On Nov. 1st, 2019 I ordered two peppercorn sauce sandwiches from Quiznos, when we ate them we discovered that there was only meat in the bun, and none of the toppings or sauce that was supposed to be on them. Having had this sandwich before many times we knew it was not right. But we were eating on the run and could not report the problem right away. I did contact the store asap, I was told they would look into the matter. Yesterday I was send an email to contact Skip the Dishes and file a complaint. I do not know if the order number would help but here it is #[protected]. Thank you

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M
7:22 pm EST

SkipTheDishes delivery

Ordered for delivery at 4:30pm to 5:30 pm, never received order till 6:15pm. Called restaurant and asked about the time, the told me that skip the dishes had put my delivery time for the delivery at 6pm to 6:30pm
The delivery was awefull from skip the dishes time not blaming driver but the company for altering my order details.

SkipTheDishes logo
Order Placed
Your order has been placed with Vanier Grill for delivery on Nov 3, approx. 4:30 PM - 5:00 PM.
TRACK ORDER

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Update by Marc Parsons
Nov 03, 2019 7:23 pm EST

Ordered for delivery at 4:30pm to 5:30 pm, never received order till 6:15pm. Called restaurant and asked about the time, the told me that skip the dishes had put my delivery time for the delivery at 6pm to 6:30pm
The delivery was awefull from skip the dishes time not blaming driver but the company for altering my order details.

SkipTheDishes logo
Order Placed
Your order has been placed with Vanier Grill for delivery on Nov 3, approx. 4:30 PM - 5:00 PM.
TRACK ORDER

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R
8:44 pm EDT

SkipTheDishes order/payment

Ordered online - paid with interac online - their page glitched - my money was gone - order not completed - customer support chat offered no help - my bank gave a confirmation of payment code - customer support chat still offered no help - refused to give me phone number - found phone number 1 (855) 200-7547 - mwahahahaha (thank you Popeyes management) - got my $ back 2 hrs after initial problem!

Will never ever ever in a million years put myself through that hassle again. They deliver make it almost impossible to reach them in the event of a problem. They seem to do this intentionally so you give up on getting reimbursed. If a food place uses skip the dishes I suggest you skip on over to another food place. They are an absolute disgrace in customer support/service & their payment platform failed on their end of things and they couldn't fix the problem. They told me in chat that my $ was ‘lost in a cyberspace phantom zone'.

My bank advisor laughed at that one, glad someone got a laugh out of it!

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9:16 pm EDT
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SkipTheDishes online chat customer support

Waited over 1.5hrs for food. The delivered message came up but the food never actually arrived. Contacted online help. They confirmed my address and phone number (which I had already double-checked and knew was correct), and then issued me a refund in skip credits. There was no accounting for the fact I had already waited 1.5h for food and would have to wait another hour minimum to get my food, as well as the fact that I would have much preferred getting a refund to my credit card consider I would not be ordering again because I wouldn't get my food until 10pm. There was no offer of them talking to the restaurant to get a rush placed on my order either so I would get it sooner than 1h minimum. Had to go without dinner that night. Not impressed, especially considering how often I've used Skip in the past.

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11:55 pm EDT

SkipTheDishes newspapers

To Whom It May Concern,

Despite your marketing and sophisticated graphics, it is quite challenging to contact your company via email or phone number.
My complaint is that a company run for profit is not paying some of its employees (couriers) what they deserve in medical and dental benefits. These employees lay their lives on the line dodging traffic and compromising their personal safety in doing so.
The least you could do is compensate them for their hard work and efforts at delivering food.
Personally, I would rather cook at home.

Regards,

Julie

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9:24 am EDT
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SkipTheDishes delivery - driver - food not delivered

I have tried contacting you people several times, received a food delivery somewhat from you on Sat Oct 12th pm, from KFC in Mississauga, the order was a total of 84.54 - including a 9 dollar tip for the driver which we couldn't alter or adjust and the driver handed us a bag of food and ran away, we had a bag with fries and gravy and potato salad, for 85 dollars, we tried contacting skip the dishes no luck at all there is no way to get hold of you, I emailed you finally with the problem so did my husband and no answer as of today, 3 days later, I ended up having to drive and pick up my order as the restaurant replaced it free to me, because he has had this issue with skip the dishes before and didn't want it to reflect on them. So I paid you 85.00 tipped your driver 9.00 to buy his dinner and then go pickup my own food.

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9:41 pm EDT

SkipTheDishes the storage of credit card cvv numbers

I received an email for an order that I did not place. The order came from a city on the other side of the country. Skip the Dishes said "sorry that happened, but we can't do anything about it". The point is that they were hacked and would not admit it. Our bank investigated and decided it was definitely bank fraud, and refunded our money, but they will also be back-charging STD - since that is the company charged on my statement. STD (haha - bad acronym for their name :) - should not be storing the CVV number from your credit card, the whole purpose of that number is to prove that you are in possession of the card. A small inconvenience to the consumer, but if they store it, it just becomes another useless number...
I had them delete my old account, set up another one, and now that won't take any of my credit or debit cards. Their chat line was useless - they gave me three different reasons for this and were unwilling to send it to their second level support team. Have switched to Door Dash and Uber Eats now. If they keep this up, they will be out of business in no time...

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SkipTheDishes In-depth Review

Website Design and User Experience: The website design of SkipTheDishes is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, allowing users to quickly search for specific restaurants or cuisines. The overall user experience is seamless, with fast loading times and a responsive design that works well on both desktop and mobile devices.

Ordering Process and Convenience: The ordering process on SkipTheDishes is incredibly convenient. Once you've selected a restaurant, you can easily browse their menu, customize your order, and add items to your cart. The checkout process is straightforward, with multiple payment options available. You can also schedule your delivery for a specific time, making it convenient for busy individuals or those planning ahead.

Restaurant Selection and Variety: SkipTheDishes offers a wide selection of restaurants to choose from, catering to various cuisines and dietary preferences. Whether you're in the mood for pizza, sushi, or Indian food, you're sure to find something that suits your taste. The variety of options ensures that there's something for everyone, making it a great platform for group orders or catering to different preferences.

Delivery Speed and Reliability: The delivery speed and reliability of SkipTheDishes is impressive. The estimated delivery time is provided upfront, allowing you to plan accordingly. In our experience, the deliveries have always arrived within the estimated time frame, if not earlier. The tracking feature also allows you to monitor the progress of your order in real-time, giving you peace of mind.

Customer Service and Support: SkipTheDishes provides excellent customer service and support. Their customer support team is responsive and helpful, addressing any concerns or issues promptly. They are easily reachable through various channels, including phone, email, and live chat. The support team goes above and beyond to ensure customer satisfaction, making the overall experience positive.

Pricing and Value for Money: The pricing on SkipTheDishes is competitive, offering good value for money. The menu prices are set by the restaurants themselves, ensuring transparency. The platform also frequently offers discounts and promotions, allowing users to save money on their orders. Overall, the pricing is reasonable considering the convenience and variety of options available.

Food Quality and Presentation: The food quality and presentation on SkipTheDishes are generally excellent. The restaurants listed on the platform are carefully curated, ensuring that only those with high-quality standards are featured. The food is well-packaged and arrives in good condition. The presentation is also appealing, with attention to detail in terms of plating and garnishing.

Dietary Options and Special Requirements: SkipTheDishes caters to various dietary options and special requirements. The platform allows you to filter restaurants based on specific dietary preferences, such as vegetarian, vegan, or gluten-free. Additionally, you can customize your order to accommodate any special requirements or allergies. This ensures that everyone can find suitable options and enjoy their meals without any concerns.

Loyalty Program and Rewards: SkipTheDishes offers a loyalty program that rewards frequent users. By ordering regularly, you can earn points that can be redeemed for discounts or free items. The loyalty program incentivizes users to continue using the platform, providing added value and benefits for loyal customers.

Mobile App Functionality: The mobile app of SkipTheDishes is highly functional and user-friendly. It offers all the features and functionality of the website, optimized for mobile devices. The app allows you to easily browse restaurants, place orders, track deliveries, and manage your account. It is available for both iOS and Android devices, ensuring accessibility for a wide range of users.

Overall User Satisfaction and Recommendations: Overall, SkipTheDishes provides a fantastic user experience and is highly recommended. The website design and user experience are top-notch, making it easy to navigate and place orders. The restaurant selection and variety are impressive, catering to different tastes and preferences. The delivery speed and reliability, along with excellent customer service, contribute to a positive overall experience. The pricing offers good value for money, and the food quality and presentation are consistently high. The platform also accommodates dietary options and special requirements, ensuring inclusivity. The loyalty program and mobile app functionality further enhance the user experience. We highly recommend SkipTheDishes for convenient and enjoyable food delivery experiences.

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www.skipthedishes.com

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