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1.0 286 Reviews

SkipTheDishes Complaints Summary

4 Resolved
280 Unresolved
Our verdict: If considering services from SkipTheDishes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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SkipTheDishes reviews & complaints 286

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D
8:07 pm EDT
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SkipTheDishes service

i ordered a food from "The indian sweethouse and restaurant" with order no: [protected]

date: September 07, 2019
order time: 18:12

received a call from skip the dishes at 19:29 that order has been deliver to different address.

they said they will refund the full amount and will give some additional skip credits.

is that worth?
i waited for too long. the orderwas going to deliver already late and then skip called me its not coming now. what's this?
i am starving for food and didn't get anything. i am at workplace and have nothing near by that i can order now. I have to suffer more until i didn't get anything to eat. So who's gonna responsible for all that i am suffering?

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J
12:29 am EDT

SkipTheDishes Courier

I was tracking my order and I saw a car pull up exactly where the tracker pointed to which was right in front of my apartment building. The courier called my phone but hung up as soon as I answered. They never left their car and simply drove off after about 5 minutes. Later when I messaged customer service they said he claimed that he couldn't contact me. I received a refund but I am a regular customer with the company and I am just so disappointed he basically stole my supper :(.

Date - 9/4/2019

# [protected]

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A
1:33 pm EDT
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SkipTheDishes Prepaid order never delivered

i ordered from burrito boys with order number [protected] and paid almost 16 dollars, the order was never delivered to me (by driver jaswinder singh ) when i clearly mentioned that dont buzz door bell call when reach. on the app it shows that they are close to my house and then it changed status to delivered however i didnt recieve anything . i ordered from same store three days back at same address with same phone number. when i complained they (Zainab) kept me waiting for line half an hour saying we are investigating but they did nothing

terrible service

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S
12:23 pm EDT

SkipTheDishes terrible customer service

I ordered food through skipthedishes, driver did not deliver. There are very clear delivery instructions to buzz the apartment, signs are very large and can be seen from the street and I have received hundreds of deliveries to the address. I did not change any of my contact information. Instead, the driver marked the food as delivered. When I contacted the chat support they said I was not available and that I must ensure that my contact information is accurate. It has not changed, I was holding the phone, and looking out at the door. The courier never approached the building doors or buzz. The rep. was very rude and unprofessional and when I specifically asked for a refund to my credit card, the rep lied and said they had processed it. And with no apology or such, they ended the chat. Knowing that you should usually receive an email confirming a credit card refund, not skip credits, I followed up the next day and that rep (Ravneet) had indeed not done a credit card refund as requested. Very unprofessional, and unethical to lie on top of being rude. I will not be using skipthedishes again and will certainly be telling everyone I know to use another service. That is not how you treat customers who have supported your business for years.

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Gary G
, US
Jan 13, 2020 8:29 am EST

I just had a very similar experience. I tracked the order and it had correct unit and delivery instructions with buzz code and unit number. The tracking was going to the right address. I had added a new address before ordering as I was at my son's . The driver never delivered even thos tracking showed he was there for about 7 minutes. I was in process of contact chat when they checked and said the driver had tried to deliver and couldn't I was charged $90 approximately and received nothing. I requested several times a phone number and was told I couldn't have one i was given an email.

I too was disconnected by chat person and now I can't access chat log to screenshot it. I do have screenshot of order with proper address, unit # and buzzer code.
I have been a regular user of Skip but this leaves me with a sour taste, especially seeing how they don't have a number you can call.

Any suggestions on next steps?

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L
10:24 pm EDT

SkipTheDishes all customer service experiences.

I have ordered off of the app numerous times and it seems like more often then not I have had issues.
I have ordered something wkth the wrong delivery address and was bohnced between 5 differently chats in a span of 20minutes hoping to change the address and it was never fufilled.
I have had completely incorrect orders brought to me and had customer service unclear of how to resolve the issue, which ended up with my order taking 2 hours and I had to pick it up myself.
My courier cancelled my order because the route he took had a road blockage, so it was never delivered. And now making my account unable to make an order with a cash payment, which is my only way of payment. When I was just currently in a support chat woth "Bola G" they were incredibly rude and unhelpful.
This system you have for customer support is rediculous and I will not be making any more orders. I will also be extenting this complain to some of my friends and also ask they refuse your services.

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H
10:21 pm EDT

SkipTheDishes unpleasant driver

Today my partner and I went to pick up food from our local Wendy's with our dog in the car. It was maybe 20 degrees, overcast in the early evening. We live up the road so we figured we'd bring the dog along for the ride. While my partner ordered, I went in to use the washroom as I was feeling sick. When I came back out after two minutes one of your drivers was taking a picture of our car and I asked if I could help her. She proceeded to call me an animal abuser, that she was reporting me to the police and was highly unpleasant. She used language I don't even want to repeat here. Feeling sick already and having this woman berating me made me feel much worse. I asked her if she represented Skip The Dishes while picking up orders and talking to the public like that while on shift. She said "does it look like I give a [censored]?!" And went into the store where my partner witnessed her verbally abusing the staff there! This lady should not be working for you, she's vile and even took up two parking spots while there when she clearly didn't have to.

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J
6:00 pm EDT

SkipTheDishes unacceptable customer service

July 29th 2019
We placed an order at 1230, and were informed it would take 45 minutes for us to have it. It has now been over 2 hours and 30 minutes and we have yet to receive our food. I am beyond unhappy. I will not be using Skip the dishes ever again to place an order, nor will my coworkers. This is the worst service I have ever received. I spoke with two different individuals with SKIP and they both promised us different things. It is hard to explain to my coworkers why their food has yet to arrive and why they are now starving. Why does a service like this exist if it doesn't work?
We will not hesitate to inform everyone we know about this experience.

Unfortunately this is hands down the worst experience I have ever had with customer service/ a company. Skip was no help what so ever.
my number is 778.594.1281

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12:44 am EDT

SkipTheDishes refund

I cancelled an order on july 12 which was taking more than 2 hours and then i got the mail about cancellation and refund of amount to credit card, but the thing is i paid it by apple pay and wanted the refund to the same card. I have been contacting their customer support, sometimes they say that they have credited it to my skip credits from their side and now they are saying they have refunded the amount and it will take 5-10 days.
I don't know where is my money and they are not solving this issue.

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C
8:41 am EDT

SkipTheDishes cold food

On july 9/19, i ordered bacon cheeseburger, chicken sandwich, 2 med
fries and 2 extra large frosties. The burgers and chicken were cold, the
fries were cold and the frosties were half melted and dripping all over.
Instead of using wendy's near my house they sent food from other side
of town. Not a bright idea. I will be skipping this company altogether.

Carmen white
309-1060 goyeau
windsor on
n9a6y3
sewing [protected]@yahoo.Ca

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Update by carmen white
Jul 10, 2019 8:43 am EDT

Will not order from skip the dishes again

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F
12:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SkipTheDishes I ordered food on saturday june 8th, 2019 at 7:48 pm - no food was delivered and I was charged.

I made the order at 7:48 PM after 20 mins I got a call for delivery - it was so quick so I was happy as I was and my sister was really hungry. When the it was handed to me - it was not my order certainly NOT Kentucky Fried chicken and a can of soda!

I told the driver - it was NOT my order.

I tried calling the number who called me but did not pick up.

2 hours passed and finally someone answered- NO CAME TO PICK the food to get delivered to me. I was told to come and pick it up if I want. That I should complain directly to SKIP the Dishes and not to them.

We ended up not eating that night because it was really late after 11:30 PM and NO FOOD after our move to my new condo - I had a terrible headache and was really upset. I answered a survey by the company and NO ONE has replied to me. The total of my food order was close to 50.00 C$.

I want my money back and I want to be compensated for the trouble they have caused.

Teodora [protected]

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Update by Finding Dory
Jun 11, 2019 1:08 pm EDT

I will not order or use the company "Skip the Dishes" ever again!

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P
2:21 am EDT

SkipTheDishes delivery service

I ordered some food and a large fries from McDonald's. When I received it, half of the fries were missing. The only way the box is empty in a large fries is if the fries were ate. That's not only my food being ate, but also unsanitary and gross.

I ordered to 21 Avondale Ave S, Waterloo, ON, N2L2B5. I ordered from the mcdonalds on University Ave. I ordered just after 1:00am on June 8th, 2019. I really hope this doesn't ever happen again.

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C
6:31 pm EDT

SkipTheDishes delivery

I order from SkiptheDishes, have waited over three hours, talked to three customer services reps and still have yet to recieve my food. The ETA has changed numerous times jumping from 9 mins. to 42. It is extremely frustrating, especially since customer support was of little help, just assuring me that a courier was on their way. This is not the first time, I have had an experience like this with them. Last time, I went through the same old song and dance, when my food finally arrived it was ice cold.
Personally, I'm fed up.
Never ordering from here again.

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N
10:47 pm EDT

SkipTheDishes unauthorized charge to my credit card.

I received a text alert from my bank that said that skipthedishes had charged my card $95. I never ordered anything! I then got another text alert saying that it had been reversed. I called skipthedishes to ask what was going on. They denied charging my card and denied that they could've made a mistake charging my card. The manager suggested my card had been compromised. I asked him why would the charge have been reversed then?

The conversation with the manager left me feeling like he basically called me a liar and/or they have poor security. I'm deleting my account with them.

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K
11:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
SkipTheDishes has left an official reply on this complaint.

SkipTheDishes violence not, ever acceptable

Skip came for a delivery to the building, he drove in with another car got out ans started screaming at the guy in the car for about 5 mins. He then went and made his delivery to suite 1419 came back down and went to the car and started punching the occupant the then both started fighting in the parking lot.

I'm the community leader at this property
I want a follow up please [protected] Kerry embree
[protected]@highstreetliving.ca

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4:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SkipTheDishes food delivery

Good morning,

I have been a Skipthedishes cust for a long time. There are a lot of orders under my account and I have never had one single complaint made about the service or the food. I order butter chicken and rice to be delivered to my work. when I received the order, they didn't send rice with it. Unfortunately, I can't drink Butter chicken and I need rice in order to eat it. I contacted the local office immediately to let them but they didn't get back to me until later on. Given the fact that I am at work and my time is very limited, I couldn't wait a long time so I had to go and buy food and sent them all the information needed and requested that they pick up the food and refund me as I won't be able to eat it. The person that I have talked to told me she can only refund 5$ for the rice and that I will have to pay for food that I can't even eat. I find it very unreasonable and very unprofessional. I have been a customer for a long time and I have never had any issue and I don't really feel appreciated. IT is such a huge inconvenience that I have to pay for food that I didn't even eat or will eat. If you look at my history I have always ordered through you and never had an issue but this one time things go sideways nobody was there to show us a slim reason as we should keep using SKip the dishes. I am sincelry disappointed in the customer service skills implement handling this case. If there is a mistake where I can even eat the food that I have, I would expect to be compensated and at least get my money back.

Order number [protected]

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B
11:36 am EDT

SkipTheDishes drivers

Ordered skip the dishes on April 5 2019, tracking my order, I noticed that the driver took a 3 minute detour en route, confronted driver, driver said he went home. This is the second time now a driver took a detour before delivering my food order. I get charged for delivery plus give a 15% tip To ensure my food arrives promptly. I was/am not pleased.

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M
11:59 am EST

SkipTheDishes delivery time and quality of food

I ordered from skip the dishers yesterday March 8; my order # is [protected].
It took over an hour to get my order from Edo of Japan. I was watching the little car
for it to move to the resturant for pick up. It got bumped back 3 times; sounds to me like they are serving customer at their counter and not taking into consideration
the delivery order status. The food itself was horrible; the salmon was a large piece buttasted ve ry old an tough. I could not finish the food and through it out.

I would like a credit please and I will try your service "one more time"

I don't have these troubles when I order from State and Main.

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C
1:20 pm EST

SkipTheDishes order# 81010203 wrong order

I had ordered lunch for our office and my Pangoa Bowl came with absolutely no sauce, just dry rice and veggies... When I called Freshii to complain about the meal they said they aren't able to help me and I had to go through Skip the Dishes for a refund on my order. My lunch was unedible and I had to go out to Wendy's and get another lunch. I would like a full refund for the trouble of having to go back out to get lunch after waiting 45 minutes for lunch that was wrong. The driver also asked me to meet her outside to come get the lunch from her car (because it was a snow storm) and I said no. I thought this was pretty unprofessional as well and wish I didn't tip her.

Order# 81010203

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J
11:09 pm EST

SkipTheDishes I paid $38 for an order that I never received and never got refunded for!

On December 27th I ordered from chopped leaf through skip company for me and my sister. There was an error on the screen seconds after I had paid I checked on bank statement online and the payment indeed went through. I was in tears because I had just got scammed! I called the restaurant and they said their internet went down for a few minutes or hours who knows! They said they didnt recieve my order. I chatted online with skip representative and called them same day they resolved nothing and said they couldn't find any order even though money went through! Tgere is no order number so they can't track it... horrible customer service they didnt even think to give me skip credits or refund yet I ordered twice that day and the other order was fine. I'm so angry they told me to call my bank but I did and the woman said they couldn't do anything about it except open up a case. I'm with td and now I have to go to the bank possibly ask for a manager I cant believe this happened and all these people and their businesses are [censored]ing useless! They dont care about you or your business they just see $ signs everywhere. I'm done forever from ordering from this company I gave been scammed and I dont know what to do!

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Z
12:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SkipTheDishes application management

I have had 4 incidents where either my food was cold, order was not taken until 20 minutes later or the place is closed and I find out 30 minutes of waiting... This is the last straw, I am currently waiting for my food now but I do not want it anymore.. I want a refund for the food and will not accept it.

4 times too many I tried to give the benefit of the doubt but there is no reason for this.

[protected] - no acceptance on order for a while
[protected] - cancelled cause they are closed
[protected] - (Cold food, random veggies in the pie not what I requested)
[protected] - (Cold food)

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SkipTheDishes In-depth Review

Website Design and User Experience: The website design of SkipTheDishes is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, allowing users to quickly search for specific restaurants or cuisines. The overall user experience is seamless, with fast loading times and a responsive design that works well on both desktop and mobile devices.

Ordering Process and Convenience: The ordering process on SkipTheDishes is incredibly convenient. Once you've selected a restaurant, you can easily browse their menu, customize your order, and add items to your cart. The checkout process is straightforward, with multiple payment options available. You can also schedule your delivery for a specific time, making it convenient for busy individuals or those planning ahead.

Restaurant Selection and Variety: SkipTheDishes offers a wide selection of restaurants to choose from, catering to various cuisines and dietary preferences. Whether you're in the mood for pizza, sushi, or Indian food, you're sure to find something that suits your taste. The variety of options ensures that there's something for everyone, making it a great platform for group orders or catering to different preferences.

Delivery Speed and Reliability: The delivery speed and reliability of SkipTheDishes is impressive. The estimated delivery time is provided upfront, allowing you to plan accordingly. In our experience, the deliveries have always arrived within the estimated time frame, if not earlier. The tracking feature also allows you to monitor the progress of your order in real-time, giving you peace of mind.

Customer Service and Support: SkipTheDishes provides excellent customer service and support. Their customer support team is responsive and helpful, addressing any concerns or issues promptly. They are easily reachable through various channels, including phone, email, and live chat. The support team goes above and beyond to ensure customer satisfaction, making the overall experience positive.

Pricing and Value for Money: The pricing on SkipTheDishes is competitive, offering good value for money. The menu prices are set by the restaurants themselves, ensuring transparency. The platform also frequently offers discounts and promotions, allowing users to save money on their orders. Overall, the pricing is reasonable considering the convenience and variety of options available.

Food Quality and Presentation: The food quality and presentation on SkipTheDishes are generally excellent. The restaurants listed on the platform are carefully curated, ensuring that only those with high-quality standards are featured. The food is well-packaged and arrives in good condition. The presentation is also appealing, with attention to detail in terms of plating and garnishing.

Dietary Options and Special Requirements: SkipTheDishes caters to various dietary options and special requirements. The platform allows you to filter restaurants based on specific dietary preferences, such as vegetarian, vegan, or gluten-free. Additionally, you can customize your order to accommodate any special requirements or allergies. This ensures that everyone can find suitable options and enjoy their meals without any concerns.

Loyalty Program and Rewards: SkipTheDishes offers a loyalty program that rewards frequent users. By ordering regularly, you can earn points that can be redeemed for discounts or free items. The loyalty program incentivizes users to continue using the platform, providing added value and benefits for loyal customers.

Mobile App Functionality: The mobile app of SkipTheDishes is highly functional and user-friendly. It offers all the features and functionality of the website, optimized for mobile devices. The app allows you to easily browse restaurants, place orders, track deliveries, and manage your account. It is available for both iOS and Android devices, ensuring accessibility for a wide range of users.

Overall User Satisfaction and Recommendations: Overall, SkipTheDishes provides a fantastic user experience and is highly recommended. The website design and user experience are top-notch, making it easy to navigate and place orders. The restaurant selection and variety are impressive, catering to different tastes and preferences. The delivery speed and reliability, along with excellent customer service, contribute to a positive overall experience. The pricing offers good value for money, and the food quality and presentation are consistently high. The platform also accommodates dietary options and special requirements, ensuring inclusivity. The loyalty program and mobile app functionality further enhance the user experience. We highly recommend SkipTheDishes for convenient and enjoyable food delivery experiences.

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