Sixt
reviews and complaints

Booking ref. [protected] : I prebooked and had confirmation to rent a VW Touran from Munich airport between 3rd and 10th August 2019. On arrival at your check in desk I was told that the car I had pre booked was not available which was very surprising as my booking was confirmed. I was offered an alternative vehicle in the next category above, a Ford S Max, which I agreed to take on the basis that I would not be charged any extra for the change. The gentlemen serving us Confirmed that we would not be charged any extra for the upgrade so I signed for the car.

Some days later I received a break down of the bill for the car hire and I found that I had been charged an extra 84, 67 Euro for the upgrade I was told would be free of charge. I find this to be dishonest and deceitful in the extreme that I am told one thing and then you do the opposite. I therefore request that I am reimbursed for this difference without delay. If I don't get a positive response within 14 days I will take legal advise.

I had a reservation last August 5 at a downtown store in Miami but unfortunately we cant conclude this reservation and the attendant from this store canceled this resevation without charge, next day I did the same reservation at South Beach store, but SIXT charged me twice and unfortunately I am trying to get in contact with them to clean up this misundersatnd without response from them ... is possible someone from SIXT get in contact to solve it ?
Thank you in advance.
Alexandre

I rented a car at the airport in Paris. While in a parking garage it became stuck in the forward gear even when the shifter was in the reverse position. Three different people to include someone from France tried to put the vehicle in reverse. We had to shut off the vehicle and turn off all sensors. After starting it, the vehicle went in reverse. The incident caused a small scuff on the front bumper. I told Sixt about the unsafe condition and they said they would investigate. They sent me a bill for 546 Euro's for the small scratch and did nothing to ensure the unsafe condition was fixed. We have multiple emails back and forth and they just ignored the issue. Also on during my rental the AdBlu light came on saying it was out. The customer service promised to provide a discount for my trouble. It took multiple emails to get them to refund the money and then they charged a late fee in the same amount. It further showed they don't maintain their vehicles well. Sixt has terrible customer service and do not seem worried about safety.

I had a scheduled rental car pick up time for 4:30 pm Today at Atlanta Air port. It is now 6:10 pm and I am being told I still have to wait. I don't understand how one can have a reservation time and go so far beyond it without still getting their car. I was just told that it was because of the high volume of rentals today but if it is high, why accept more, I should not have to wait if you were allowing others who didn't have reservations to get cars before a customer with a valid reservation. I can honestly say this is the worst experience I have ever had with a rental car company and I will not be returning to SIXT. I have been here almost 1 1/2 hours and can see five other rental car companies that process their customers extremely faster, and are not maintaining a line for the whole time I have been here.

Hello I took a car Mercedes E200 from Manchester Airport on 17th Aug and returned the car at heathrow on 24th Aug

As agreed they charged my card £ 911 on 18th july I came back home today I found out today from statement they have further deducted £ 950 more on dated 31st July.
What should I do
Pl respond it immediately cz its unethical
Regards
Irfan Wahid

Dear Sirs,

From 7th to 14th of July, I hired my first car with your company. A choice I truly regret today.

I am in contact with Sixt's office in Rijeka (Croatia) since I came back home and they want me now to contact you and explain everything all over again.

The problem is that they want me to pay « damages » I did't do. Worse, they accuse me of theft since 2 recoil sensors are missing on the car and they want me to pay for that.

The thing is, when I left the car in the open-air and unsecured parking in Rijeka at 6AM on 14th of July, no one of SIXT's worker were there to check if anything was missing. No guard to watch the cars neither. (Their office only opens at 8AM).

I won't pay damages I am not responsible for.
I will contest and make you really bad publicity on social networks and around me if you do not remove this amount off my credit card.

Thank you for your understanding.

Sixt HQ Customer Service Worldwide
Subject: Sixt rent-a-car Croatia RES 9875672596 RA 9406656943 & HR567070550
Dear Sir,
I am writing to your board to complain about Sixt Car Rent - Croatia Branch's unfair treatment of my case. If the email is not correct, please forward this email to Sixt HQ Complain Center- Customer Service Worldwide. Thank You.
The detail is as follows;-
When I returned the car in Zagreb Airport at 7 am on 14 June 2019, I asked Sixt employee to do a joint inspection before car returning and to make sure everything is fine. However, they asked me to leave the key behind and the car return process is done.
To my surprise, Sixt charged an amount of 8250 HRK to my credit card and did not send over any invoice and any evidence. After I called them, they sent an invoice and photos and stated that there are defects on the car but I am extremely sure they are all dirty marks. Before I returned the car, I took photos of the car and they all showed no defects (only dirty marks).
I have explained it to Customer Service Croatia that I confirmed that all the scratches mentioned in your report are dirty marks. I took photos of all four sides of the car when I returned (please refer to the attached photos). You can zoom in for further verification. Before the car was returned, I cleaned the car using a wash broom at a Gas Station. The water might not be clean so some dirty marks were left on the surface of the car which might result in them mistaken as scratches. I suggested to Sixt Customer Service Croatia to arrange an one more inspection by a different employee and take new photos or videos to make sure that defects are real and specify the locations of the defects after the car is washed. From my perspective, I am very sure that there are no defects.
Unfortunately, Sixt Customer Service Croatia did not follow up and make further action to resolve the problem. Also, I asked Sixt Customer Service Croatia to provide an invoice stating the cost of repair car in order to claim my own insurance. But they are unable to provide it and the reason is that there is no defect on the car.
I am a frequent traveller and have always taken extreme good car of rental cars whenever I travel. I am very sure the car was returned in good condition.
Today, I hope your board to ask Sixt HQ Customer Service Worldwide to look into this extremely unfair case and I look forward to a good resolution asap.
Best regards,
Gavin Wang
Email address: [protected]@yahoo.com.sg

Dear sixt

Too much mistakes for the sixt office,
1- he give me different category(A4 wagon, because when I'm checking in the web it different space bag car also the price .
2- I told him about the accessories in the car bag no need because I have wheelchairs no space he tell me not possible if but I will charge you; I asked him how much he told me i don't no.

** I sent emails about that to the customer service he apologized and he tell I will give you upgrade to A6 wagon but should to drive 40 minutes to the nearest office to change, I accepted but I send many of emails and remind about accessories to tell the office I want to leave it in office.
** I went and put my father to a hospital, i drive 40 minutes to office, when I arrived the staff (Eva ) she is smiles every time and helped me quick to change the car for me,
**** 🔴But here's the problem, The staff Eva discovered that the car I was using was in the name of a different person in the system, My real car with another one,
-I do not know if the person is possible to make serious irregularities or something out of the law, I think now I'm in danger .
-Eva and christian it's very cooperation with me and helpful to try give me good options, Eva tell me to do new contracts with new price, after that the company it will be calculated to refund the money, I tell him ok I agree but mention every thing in the contracts,
but I didn't take the Audi A6 because still same problem with accessories and can't keep in the office because is different return, he show me the skoda it's good size i'm taken but it's different categories it should be lower price,
Also the costumes service it not answer the phone mor than 15 minutes,

I don't now what to do about many of problem .

I like Sixt car and I tell everyone about the sixt, but now it's very very bad experience.

Abdulaziz Albarak
Reservations number [protected]

Feedback along with formal complaint and request for refund.

Hello,

I would like to share with you our horrific experience we had at the SixT Frankfurt outlet on June 30th 2019 when we went to pick up our car which we had booked on May 12th 2019 - 45 days before the booking date with an initial booking amount of EUR 24.83, and a re-confirmation email from Easycar.com on June 26th 2019 that the entire amount has been taken from my credit card and that the car is ready for pick up on June 30th 2019 from Frankfurt. The entire car rental fees of SGD 1517.24 (EUR 990 approximately) was fully paid on June 23, 2019 which included the car hire fees of SGD 1447.94 + Insurance fees of SGD 69.30. I was only supposed to pay for the Additional driver - EUR 52.50 and GPS system - EUR 60 at the counter.

We reached the SixT Frankfurt outlet on June 30 at 9.30 am to pick up our 9 seater automatic Mercedes vito, as confirmed to us via email in our original booking. To our utter horror the representative over there told us that there was no car for us and we should just leave the outlet and the leasing company will process a refund. We tried to argue but he said there was nothing he could do. After constantly pushing him and asking him to provide us a reason for this he said there was no similar car available in the category we had booked and as he just works one day a week he cannot provide any alternatives. We asked him to put us through to somebody senior and he said the country manager Mr. Dachmann was on holiday in Dubai and he cannot contact him! This was a lie and we came to know from the SixT employee from another outlet.

We were obviously in a shock here as we had our families consisting of 2 young children waiting on the streets along with all our luggage as we had booked various accommodation and other attraction visits for the following 7 days which were mostly prepaid. We asked him to help us in whatever way he can and he asked us to take a seat as there were other customers who also had some issues in their bookings (the other customer had booked an automatic car but he was offered an Mannual car and was not given any choice after this blunder)

We had no option but to wait as Not having a car was not an option as we would lose thousands of dollars in hotel bookings which we had prebooked for other destination. We were worried of our entire holiday getting wasted before even it had started… We were to travel to Titisee, Fuessen Munich and other locations for next 7 days, where going by train or making a last minute travel arrangements was not possible and not an option for us.

After pushing & requesting the representative for almost 2 hrs at the outlet, he made some phone calls and they finally found a 7 seater Seat Alhambra with a Manual Gear which to be honest we had never heard of in Asia.

We had a booked a Car under category - FVAR, however we got the car under the Category code - SVAR

We were basically told this is all they have and we take it or leave it. This car was completely different to what we had booked for:

- We had booked a 9 seater Mercedes Vito; Automatic Gear / similar car as we were 6 passengers with the luggage bags for 3 weeks of travel;

- We were given the option of a car which was a 7 seater SEAT manual gear car or just leave the outlet without a car...

- The Brand and experience of driving would be much inferior to the Mercedes Vito with automatic gear.

- My wife (2nd driver) is not comfortable driving a manual gear car and hence I had to drive the car for the entire journey which is ofcourse not as easy and comfortable as compared to an automatic car. We had paid money for an additional driver at the counter it self.

We had also paid an amount of EUR 60 for the GPS. This was an inbuilt GOS System which was not functioning properly. It used to just show us an approximate address and not the exact address. We had to use our own Google maps to find the address for which we paid an additional amount of EUR 70 to purchase the data plan.
I was worried and scared through the entire drive and journey for 7 days of driving a Manual car. Just because of my confidence and past experience of driving a Manual gear car, we managed to have a smooth drive.

Since we did not have a choice, we took the Seat Alhambra from another outlet. We got the car in our hand at 12 noon (after 2.5 hrs of discussions and requesting to the SixT person)..

The person in charge of the outlet Mr. Gasparevic confirmed to us the below:-

He agreed that the car categories of Mercedes Vito (FVAR) vs Sear Alhambra (SVAR) - Mannual Gear are different and also that car category of SVAR is much lower than FVAR.
He also confirmed to us that the difference between the 2 categories of car will be refunded back to my credit card within 2 weeks. No refund has been sighted so far in my credit card account.
He confirmed that he will send an email on June 30th to his manager and by July 2nd he will inform us the difference of the amount the same will be credited back to my credit card immediately. No email received till date (16 days running)
He confirmed to us that he will inform his country manager about the inconvenience caused to us because of the negligence on behalf of SixT. No email received of any action taken till date (16 days running)

We handed over the car on July 6th at 4.30 pm at the Salzburg Airport to Mr Zahid with full tank as agreed as per the terms of the contract.

Mr Zahid was very helpful is listening to our grievance and was apologetic on behalf of SixT. We told him that we were supposed to receive an email from SixT but no updates till July 6th, he said that he will surely look into the issue and update us.

Mr Zahid also confirmed to us that we will receive an email from SixT within 2 days if we dropping the car that the car has been received along with the difference of the amount in the category. And also that the difference amount will be credited back to my credit card immediately..

I would like to inform you that till date

I haven't received any email from the SixT Frankfurt outlet,
we have not received any email from SixT confirming that the car was delivered to their Salzburg Airport,
We did not receive any email providing us with the difference in the cost of the different car category and how much will be credited back to us.

With this email, We claim a compensation of EUR 6000 from SixT for the above mentioned greviences & trauma, stress what we have gone through for 6 of us.

This compensation will be in addition to the the refund of the difference between the 2 car categories.

We will await for the your quick action and reply to this email within 3 days from today.

Thanks

Sunny Gupta

+[protected]

Kiran Asarpota

+[protected]

Dear sirs,

I am writing in regards to reservation number [protected].

I and my family have rented sixt for years on an exclusive basis as I relied on your standard of excellency worldwide.

Unfortunately, I experienced a horrific experience with your Malta branch which I believe is sullying your name as a reputable rental agency and which is making me revise my loyalty and that of my vast network of friends and family to your company. 

I was coerced quite rudely by the employee of your branch into paying a 700 EUR penalty for "burning the clutch of the car". As I was with an elderly group who where already strssed by the ordeal and the absolute lack of consideration,   we were told further penalties would ensure if I didn't pay, I settled the expense under the understanding that the claim could be reopened with you directly online. 

I believe I was the subject of a misclaim by your agency in Malta and I am asking for full retribution of the amount. 

I have driven for over 30 years with never burning a clutch, I barely drove the car in Malta and when I picked up the car the clutch was a bit hard; but not being a mechanic myself I had no way of knowing I have been given a defective car until I made the long drive that proved the problem.

As can be testified by my rental history with sixt, I am a respectable client who always returns the car in the same condition in which it was received, with a tank of full gas and on time. I also paid the 700 EUR in advance trusting that sixt would rectified the miscommunication later. 

I would therefore appreciate you to investigate the matter and reimburse me the EUR 700 which I was wrongly charged for. 

I completely disagree with any charges imputated on me as I have undertaken a extra full coverage that should include any allegations or twists Sixt is invoking.

Thank you for your prompt attention to this matter 

Kind regards,  

I have booked car with sixt through expedia for 5 days and total money was $391.00 when we went to pick up the car we decided to keep it for 4 days and the final price (includes all charges) came to $319.00. Receptionist charged my card $519.00 ($319 + $200 security).

I received the invoice after two days from the return and they charged my $426

No explanation why they did over charge.
I returned the vehicle in same condition with fuel tank of gas as picked up.

Sixt is a scam and i would reqoto other don't go with sixt even they show low price because they will charge extra money later.

I am having an issue with your Barcelona rental office about damage which I can catergorically confirmed never happenned whilst the car was with me.
Happy to take a polygraph.
Even though I am fully insured, feel it is not fair for the insurance company to compensate me for something did not do. I am at impasse with your Barcelona office.
Brief report:
We got the car at 1.00am & was parked so close to the pillar that could not see any marks because the car was dusty. Also no one came to check the car with us. At 6.03am before setting off, my friend & I checked the car when noticed slight damage. Took the photos which have sent to your claims department. Almost a week later had an email about damage. Thank you.

Even if as seen on the document, the fuel is full 8/8 when I returned the car. How can you charge? Please refund the amount 40, 15 euro as soon as possible.
I attached that I return back fuel is complete, but you charged from my credit card stealthily. I will also expense complaintment to the my bank. You are terrible company and not professional. I am waiting.

We rented a car from pisa airport. Reservation number [protected]. First, we had to wait 40 mins to get the car. On the same day when we reached our villa, we noticed the car had a slow puncture. There was no spare tyre or repair kit in the car. WE tried to fill air at a gas station, but it did not last long. We then called the SIXT support service, they sent a tow car to tow the car away. We were staying as most people do, in a remote villa amongst the vineyards and not in a bustling city centre. We called sixt and said if you tow the car away, what happens to us, how do we get around. The reply was go to florence and get another car, we will give you 50 euros for taxi. The taxi to florence is 120 euros. Besides that, i am on holiday, time is precious, and car problems should be the rental car company issues, that's what we pay for. The right thing to do is send me a another car and take this car away, or send a mechanic with a spare tyre, but not leave the customer stranded in the middle of a vineyard with no car. This service is completely unacceptable, and the fact that the car is not checked for safety before giving to the customer is also a concern. The tyre could have burst while driving. We take your cars and put our safety in your hands, it is your responsibility to ensure that we stay safe and our problems are attended to professionally and with customer comfort comes first. I eventually had to call london sixt to help, as english was hard for them to understand in Italy. I will never use sixt again.

Dear Sirs,

I have recently rented a car from Sixt at Dublin airport (RA 5570937). I am an experienced and prudent driver, even driving on the left side. I have had the car for 10 minutes (!), driving not more than 3km, and white smoke came out of the engine. I have called roadside assistance immediately. They suggested that maybe I had started in third gear, but I am 100% positive that I did not, it was 1st gear. I am well versed in handling manual cars. I have reported that to the rental desk and signed a paper that I deny any responsibility. I had doubts about the car, because there was actually a half empty box of grapes on the co-driver seat when I picked it up; I had doubts the car was ready, but as there is no one attending in the car OCLC I took it and drove to my hotel. Now I see that Sixt charged the guarantee fee of 1.500 EUR. I deny any responsibility for this damage and would suggest that the car was not in good condition at pick up.

I would ask Sixt to release the guarantee fee to me.

Kind regards

Michael Steidl

I had the misfortune to rent a car with the company Sixt from Portugal from 23rd to 24th of May 2019, Invoice Car Rental [protected] SIXT PORTUGAL.

The car was picked up in Lisbon and delivered in Porto, both cities in Portugal.

When delivering the car in Porto the attendant informed me that everything would be alright, but to my surprise last 29/05 I received an email from Sixt wanting to charge me the exorbitant value of 1741.09€.

Unfortunately the company has no way of clarifying by phone, only by email and the same is done in a very time consuming process and with little clarity by their replays.

I will number some points that I have questioned them and I had very little clarification:

1- Picture where it shows the scratch is not clear (attached), I do not see any risk, much less something that is bigger than 5cm; (since they say they only consider damage as scratch greater than 5cm)

2 - The place where I removed the car (Lisbon) the car was in a dark parking lot, low light (indoor garage) and with cars very close, the alleged risk is in the lower part of the car, which would make it impossible to check it visually the withdrawal of the car considering the conditions of the place;

3 - The attendant who received the car in Porto assured me that I would not be charged for this damage since it was a very difficult place (under the car) and that the scratch, which I did not cause, was less than 5 cm . If at any point he told me that there was any possibility of charging for the same, if he had told me, I would have solved that situation the same day at the place of drop off (Porto).

4 - The amount they want to charge does not make the slightest sense - Value of the Franchise = 960€ / Value of the concert according to the attachment of the e-mail = 171.09€ / Amount they first mentioned that would be charged = 1741.09€ (makes no sense)/ Amount my e-mail questioning the different amount they said the correct amount would be = 45, 91€/ Amount charged from my card without my authorisation = 206, 10€.

I take this opportunity to demonstrate my discontent with the treatment I have received from Sixt, numbering them in:

1- Delay in care when picking up the car in Lisbon;
2- I had no follow-up on the inspection of the car in Lisbon;
3- Car delivered was not the car booked, car with many scratches, although I complained they mentioned I did not need to care about the scratches as they would only consider scratches longer than 5cm (I didn't have a ruler to measure every single scratch of the car);
4- Delay on checking out when delivering the car in Porto;
5 - Clack of clarity in the inspection of the car when delivering in Porto, the attendant assured me that that scratch (which I did not cause) as explained above would not be considered as new damage to the vehicle;
6- They take a long time to respond my emails and when replay, gives me a very vague explanation and don't take in consideration any of my points.
7- Charged my Credit card even though I left clear I did not allowed until the situation was clarified.
8- I've been trying to contact Sixt in every possible way, but that don't seem to care about my dissatisfaction, nor to go through all the e-mail thread already exchanged between us to analyse my case.

On 28th of May 2019 myself together with other 4 colleagues of mine we booked a car (Audi A6, booking ref. [protected]) from sixt office in Grand Westin hotel in Munich. The employee of sixt in the hotel made the booking using the Emirates platinum discount that we are entitled. When I took the keys from the sixt employee I asked him male guy) if any sixt staff would escort me to the car to fill in any forms and check the car and he told me there is no need. When I went to car I did the mistake of not checking it thoughoury from the outside because I was very excited to drive such a luxurious car. When I arrived back in the hotel at 19:55 (5 minutes before the staff finish their shift) I asked the employee(female this time) if they would like to check the car before I leave but she said there is no need. I did not insist because the sixt employees were very irritated and made faces when they saw us approaching because they thought we would delay them.
Today I received from sixt an accident report under ref [protected] about a damage (scratch) that I never made. I know that I should have checked before I take the car but not of the employees at check in or check out was willing to assist us. I have my 4 colleagues as witness that I haven't caused any damage to the car

Dear Sir,

We are writing to you regarding the incorrect charge from Sixt car rental, and we would like to dispute the charge.

On the day 6/4/2019, we collected the car at Vienna airport with Sixt agent named Mr. Souleymane Tirera at 21.35 hrs. We have noticed that there were some damages on the car which were not recorded in your pre-rental inspection. We have made note with the agent right away. Nevertheless, only additional new damage at the front sill was recorded in the system.

We also have noticed the scratches at the rear bumper and informed Mr. Souleymane Tirera; Sixt agent.Mr. Souleymane Tirera; Sixt agent confirmed and ensured that they didn't need to be recorded in the form as Sixt didn't pay attention to such scratches at the rear bumper as there were from the baggage loading from previous customers. With confirmation from Sixt agent, we trust in his specialist and integrity. Thus we were made to beloved that such scratches can be dismissed.

This situation happened in front of Sixt office at Vienna airport at 21.35 hrs. Thus, this conversation can be found from the surveillance video at the scene that there were the discussion regarding this issue.
Moreover, attached is the check out form FB-046-JR. to confirmed that there were additional 10 Centimetres car damage which was not recorded by Sixt office. This can be shown that the damage itself has been missed from Sixt system. If we had not seen such damage; we would be again charged by Sixt. This can be shown that Sixt inspection system is very loosen; thus, this might lead to customer being exploited. We have attached the pre-rental inspection sheet to show that there was the damage missed from Sixt record and was informed to the agent right away.

We insist that such damage hasn't been caused during our rental period. We deny the damage and thus the charge, and respectfully request the matter to be drop at once.

On the other hand, on our previous e-mail, we have requested following documents from Sixth Car Rental in order to reassure that such damage was made by previous renters. However, nothing was provided by Sixt.

a) rental forms for the five rentals preceding mine and all rentals subsequent;
b) vehicle condition reports for the vehicle for all rentals;
c) photographs of the vehicle when we pick up with the picked up date stamped especially at the rear bumper.
d) VDO surveillance in front of Sixt office during 20.00 - 22.00 hrs which will show the discussion regarding the bumper.
e) VDO surveillance on the returned date.

Moreover, when we returned the car on 15/4/2019 to Sixt agent at Vienna airport, they confirmed us everything was fine and have a good day. Sixt attendants didn't mention any damage on the vehicle; otherwise they would have alerted us.

Upon presentation of the above, we have denied all the false damage charge to Sixt, and revoke all authority to charge our credit card. We have attached the document

HOWEVER; on 22/05/2019, Sixt has replied us an e-mail insisting for the false claim, WITHOUT providing us the legitimate evidences; requested the documents and VDOs. The correspondence e-mails can be found below.

With the provided information, we insist that the charge that Sixt sent us is unjustified and seek for your help to investigate on this issue.

Thank you very much.

Best Regards,
Nilapat Chonlacoop
[protected]@hotmail.com

Hi! I took car after paying prepayment through EconomyBookings and came to the office with voucher, confirmed that prepayment is mad and with amount of money to be paid after rent.
Unfortunately, Shlomo Sixt employees didn't confirm that any prepayment is received by them, at the same time they confirmed that car is successfully booked by this voucher.
At the result I should pay this prepayment twice in order to hire car.
Unfortunately, EconomyBookings doesn't agree to pay this amount of money back and Sixt says that this is my issue with EconomyBookings.
It's very strange position for company with brand history of more than 100 years. I can easily provide my correspondence with Sixt via email if needed.

Good morning,

I have been renting cars from Sixt for many years and never experienced such bad service as in Malta.

I was given a Peugeot station wagon with only 700 km on the counter. 

After 2 days of driving in very normal circumstances the clutch gave way.

The sixt agent claims that it is my responsibility to pay for fixing it and had me pay 700 euros for that.

I never heard that customers have to pay for technical problems when renting a car.

Please advise.

Myriam Asseily