Sixt
reviews and complaints

I am writing to formally file a complaint against Sixt Car Rental, outlining my deeply troubling experience with their business practices. My interaction with Sixt Car Rental has been marked by a lack of transparency, fairness, and professionalism, and I believe that my situation warrants your attention and intervention.

To provide you with a comprehensive understanding of my ordeal, I have detailed my encounter with Sixt Car Rental as follows:

I took a rental from their Los Angeles Airport Branch on 13 June 2023 at 5:20 PM (Booking ID [protected]). From the inception of the renting process to the conclusion of the vehicle return, Sixt Car Rental exhibited a lack of transparency and professionalism. They omitted the customary practice of providing a comprehensive list of pre-existing damages, which raised concerns about their commitment to customer satisfaction. I returned the car on 14 June 2023 at 6:30 AM. The employee who took the car back from me did not do any inspection, she just took the key took my signature for returning and said to me that everything is fine and I am good to go.

The crux of the matter emerged when I received a damage claim from Sixt Car Rental after staggering 20 days after returning the vehicle (viz. 5 July 2023). The claim alleged damage without providing concrete evidence, raising doubts about their validity. Their demand for payment rested on vague photographic proof that failed to establish a clear link between the damages and my possession of the vehicle. I received 3-4 emails from them and I answered all of them mentioning that their claim is unjustified as I have not at all caused any damage to the vehicle.

Furthermore, during the return process, they secured my signature without adequately explaining the procedure or addressing any concerns. If they would have raised any concern I would have objected to it the same time and I would have written to them immediately after reaching to my home the same day. This tactic, alongside their consistent refusal to engage in constructive dialogue or address my objections, underscored their dismissive customer service approach.

More recently, Sixt Car Rental escalated the matter by attempting to coerce me into making an unjustified payment. Their recent email threatened collections agency involvement and potential negative credit agency reports if I did not comply with their demand by a predetermined date. This is a blackmailing of innocent customers.

This situation has caused me immense distress and frustration. I believe that Sixt Car Rental's actions are not only unjust but also indicative of questionable business ethics. I am reaching out to your agency with the hope that you can mediate this situation and ensure a fair resolution.

I kindly request your assistance in:

Initiating a dialogue with Sixt Car Rental to address my concerns and their unjustified claims.

Ensuring that coercive tactics are not employed against customers who dispute unwarranted charges.

Advising on further steps to take in order to protect my rights and interests in this matter.

I trust that your agency's intervention will help rectify this situation and hold Sixt Car Rental accountable for their actions. I appreciate your time and consideration in addressing this complaint. I am hopeful that a just resolution can be achieved with your assistance.

Please do not hesitate to contact me if you require any additional information or documentation to proceed with this complaint.

Thank you for your attention and understanding.

Hello,

I am waiting now for 4 days on the confirmation of your administration desk, named accounting. I have paid my invoice of the last car that I have rented by a company. I want to rent a car today, and I’m not able to do the this because I’m still waiting on the confirmation of your accounting desk. please would you be so kind to help me with this.

Thank you

Sincerely

Onno van der Laan

Willem Beukelszoonstraat 10

2584 XR Den Haag

[protected]

+[protected]

On Feburary 23rd 2022 I dropped off a B M W sedan at the Fort Meyers Fla. airport location. I rent several cars per year using different auto rental companies. Upon arriving at the airport I noticed that there wasn't anyone there to check me in as well as to survey the car for any potential damage. I had the foresight to take four pictures of the car. Front, rear, right side, left side. Thank God I did. A few weeks later they said there was damage to the car to the tune of $1019.00. I sent them the pictures after they turned me over to Summit Collection. They said that I took the pictures when I picked up the car. I sent them the same pictures with the time stamp of Feb,23rd when the car was turned in. They said the car is damaged but the pictures show nothing. I have learned that Sixt Car Rental had the lowest customer complaint resolution rate. Out of 414 complaints only 43 were resolved. This company has not only wrecked my credit rating. They have caused me great anguish and stress when there is clearly no damage to the vehicle. My Summit Collection dispute number is #671891. I am an elderly citizen with heart issues. If forced to I will retain legal council as I am clearly in the right.

Yesterday the van we rented from you broke down, after 3 hours and talking to about 20 peopel we were finally able to get the higway repair man out, who said yes it needs to go in.

Finally after 8pm the van was picked up.

We were told 3 times, by 2 diffent people we would hear from them to get a replacement, one even saying they would pay for a taxi to get us to the airport for a replacement as you do not bring us a replacement.

I rented this van for a week, my son took a week off to help move and now we are just sitting here.

So my son has lost a day at work for nothing, and shift money.

I am very stressed out, we are running out of time and i have no van...

Rental Reference [protected]

I received a new invoice several days after returning this vehicle, you have charged me a number of services that I did not ask for, and did not authorize you to charge me.

Services include Passenger Liability Protection, Personal Accident Cover, Gold Protection Roadside Assistance Protection,Personal Property Coverage, and Fuelling.

None of these services were requested by me, and when I was collecting the car on 18 July, your Sixt Representative tried to sell me these services and I clearly said NO to them all. I also requested gas to return full, and I did return it full, yet you have charged me over $200 for gas and $484.79 overall in unauthorized charges.

I would like to make a formal complaint and for immediate refund of these charges.

David Hewitt

I was traveling from Wichita Falls, TX to Albuquerque, NM. Both of my flights (from SPS to DFW and from DFW to ABQ) were delayed

Itinerary # [protected] In anticipation of the rental car issue after midnight arrival (Sixt service in the Albuquerque airport closes after 1150pm), I contacted Expedia and Sixt Rental Car to cancel the reservation to no avail.

Itinerary # [protected] For the next few days, I had numerous conversations with both Expedia and Sixt to cancel the reservation. Neither Expedia nor Sixt was able to help me. They kept pushing me to the other party for this simple cancellation request.

There is a lot of correspondence already under this claim number, but the shortened version is that I was charged an upgrade I did not request at the time of making arrangements to pick up the vehicle.

The upgrade was a 7 seater, versus an SUV being my original request.

I am categorically stating I did not request this upgrade and certainly did not accept to pay additional charges, because simply nothing was mentioned to me.

I was travelling with my wife only, so why would I request a larger vehicle. This makes no sense.

The only communication I had with your colleague at time of picking up car was his request of my credit card, but this was only to place a hold, or so I thought!

I only realised an additional charge after I checked my credit card.

Your colleagues, after raising this complaint, basically deny any wrongdoing, but again with all due respect, Why request a 7 seater? for only 2 persons travelling?

Regards

Derek ALI

[protected]@gmail.com

I booked car on july-19-2023 at 1400 hrs local time from dammam air port. Book number cf3b50ea... The attachment has all confirmation detail from rental company

Already 125 sr was detected from my card but when I arrived to air port, the rental company (sixt) reported car is not avilable and they did not give me any replacement car... How I can get my money back

Thanks a lot

Hello,

I hope this email finds you well.

I have been advised to send an email regarding an incorrect invoice. Please refer to the rental agreement number [protected].

I picked up the car on Saturday, June 24th, at the Kempten branch and returned it on June 27th at Memmingen airport. The pick-up time was 1 PM, and according to the reservation, the drop-off time was scheduled for 9 AM. I specifically asked the customer service agent to change the drop-off time to 1 PM, and the agent assured me that there was no need to worry as it was a 24-hour rental.

I called customers service to explain what had happened, and I followed the information provided by one of their employees at the branch. The agent on the phone confirmed that the invoice had not been issued yet, and until it was done, he couldn't remove the charge. He made detailed notes on the account. I called again , However, the new agent I spoke to informed me that apparently I had a weekend rate, which came as news to me as it was not mentioned in the branch or during the phone conversation with them. The agent asked me to send an official email as he couldn't discuss it verbally. which I did, however I didn't receive any response until now.

Whenever I had any questions over the phone, the agent directed me to the website. I never received an email confirmation stating that I had a weekend rate or any specific rules associated with it. Furthermore, I received three different sets of information from three different agents, and I am extremely concerned about the level of service they provide. Due to their service I got charged additional 114 Euros, which I need it back. Called them 100 times and all they say is that I need to send an email, that I did several times already.

I would like to raise an official complaint. The information provided by three different employees was unacceptable. All three of them gave different information, resulted in additional charges for me. Why should the customer have to pay for this? Instead of directing customers to read the terms and conditions on the website, I would suggest that they train their employees to avoid these types of complaints.

I request that my invoice be corrected as soon as possible, as I do not believe I should be charged due to the incorrect information provided by your employees.

Thank you for your attention to this matter. I look forward to a swift resolution.

Yours sincerely,

Shota

I had rented a car during my stay in Munich. 26th of June - 1st of July.

During my stay in munich, I was driving between Messe Munich and Westin Grand Munich, and paid visit to old town 3 times, once to BMW museum, and twice to MUC (munich airport, go and back).

I do remember my gas station bill was 26 euros or sth, that clearly stated my entire driving distance won't be too much, as matter of fact my roughly calculation was 450km, at most.

However when I recieved invoice from Sixt, that I m not only exceed miles of kms inclusive (900km) but also exceed another 1233km, which gets totally 2133km, way, way much than my actual driving distance.

I had submit twice of "question of my invoice" from link of the e-invoice, as well as feedback section. Till now I still not get any response. This is rediculous.

Here is the info of my rental.

Reservation number

[protected]

email :tong. [protected]@outlook.com

Invoice : [protected]/00/M/00/N June15.2023

Re: Doppelte Versicherung Zürich Airport

Sehr geehrte Damen u. Herren

Für obige Anmietung habe ich keine Versicherung gekauft am Check in,weil ich ja bereits von Rental cover eine hatte.( Anlage).

Warum sollte ich das Auto 2X versichern ?

Auf Rückfrage am Schalter sagte die Dame zu mir ,der Betrag ist Deposit. Es wurde auch keine Rechnung gezeigt mit dem Hinweis, diese komme per Mail.

Ich bitte Sie daher um Gutschrift von SFR 636.06 für die nicht in Anspruch u.bestellten Versicherungen. Diese wurden mir zu Unrecht in Rechnung gestellt.

Mit vorzüglicher Hochachtung

Viktor Miller

Ps: konnte die PDF nicht anhängen . Diese beinhaltet die Versicherung mit Rental Nr. Booking Nr. [protected] vom 3.3.2023

Bitte teilen Sie mir eine Anschrift mit , welche PDF Format Aktzeptiert. Danke

Dear Sir/Madam,

This refers to my booking at Marseille Airport Under Economic Car Rentals e-Voucher No.ECB364F2.

Pick up on May 17th 2023

Returned on May 23rd 2023

On taking custody of the vehicle (Volkswagon Reg No.GL-996-VV) I had made full payment (including refundable deposit Euro 300),and surprised to find that SIXT has debited further Euro 910.90 on May 26th against my registered Credit Card instead of crediting my deposit.

I shall be grateful to understand the details of this additional amount charged.The vehicle was fully insured and suffered no damage whatsoever.

Looking forward to your early response.

Regards,

Gautam Kumar Roy

Email:[protected]@hotmail.com

Dear Sir,
I am very disappointed with my rental car this time.
Reservation Number: [protected]
Registration Number: M DS 8289
My name is Mario Passafonti.
When I picked up the car, I was not told that it was using CNG gas specifically.
The car was full of petrol but had no gas at all.
I just checked the fuel and it was full. I drove around 100 Kms and suddenly the petrol was empty.
After some investigation, I discovered that the car is using CNG.
Your colleagues at Sixt Regensburg helped me out, but they did not know which filling station has CNG. They could not change the car for a normal one.
So now I am stuck with a car that I have difficulty filling with CNG gas, and I have to fill the petrol every 100KM.
I think it is crazy to give this type of car as a rental car.
I am not familiar with the details of the instruments and also with the difficulty of finding the correct gas. It makes little sense to rent this car.
Next time, I will make sure I do not get a gas-fueled car.
I will most likely return the car full of petrol but without gas.
You can reach me by email at [protected]@hotmail.com.
Sincerely,
Mario Passafonti

We rented a Toyota Camry from SIXT rental car company at the BWI airport on 6/1/2023. We picked up the car around 11PM. While we did not document the car with video, we did a walk around and found no damages; the car was dirty, but no damage and the interior had a slight smell of cigarette smoke. Being late and travel weary, we decided not to ask for another vehicle due to the smoke smell and went about our weekend. The car drove fine all weekend, and we had absolutely no incidents.

We returned the car around 330PM on 6/5/2023 to the same location. Upon arrival in the return lane, there were no employees to greet us, but there were two people taking pictures and video of the car return in front of us. My partner approached the man taking the pictures to ask if he would inspect the car with us and he ignored him. The girl assisting the man taking pictures also did not answer. We did another sweep of the car to Mae sure we left nothing behind. We again asked if we needed to do anything, or if they would inspect the car with us, to which we got a push off comment of "you'll get an email". We asked again if we needed to do anything and the man again said, it'll be in your email. No hello, no customer service at all. We had a flight to catch, so we felt that asking these employees at least 3 times was more than enough, and they weren't very willing to speak to us.

On 6/6/2023, much to my surprise, I received an email indicating that we returned the car damaged. They claimed that we damaged the rim (with NO tire damage which is not possible) and the underside of the passenger bumper. We responded to their email questionnaire they insist you respond with, which limits how you are able to respond with one answer selections, and waited almost 3 weeks for their response. On 6/23/2023 I received an email stating that I owed them $953.74 by 6/29/2023.

While they provide images of these damages, there is no dated proof that the damages were caused by us. They also do not provide dated image proof that the damages were NOT there prior to 11PM on 6/1/2023, and if they go through such a rigorous process of documenting vehicle damage (for profit), they should indeed have metadata on images taken prior to our rental period.

I am contesting this damage because I did NOT cause damage to this vehicle.

I had taken a car rental from SixT rent a car from Hamad International Airport, Doha , Qatar branch on 04/04/2023 at 15:25. From 4th April to 21st June 2023, I was Kia Pegas car and handed over the car to Sixt rent a car Airport branch on 21st June 2023 and it was inspected by their supervisor and gave clearance as there was no scratches/damages or traffic violation. Post clearance confirmation by Sixt supervisor,I paid the last due which was from 03 June 2023 to 21 Jun 2023. I have clearly asked Sixt whether the car should be washed before hand over or not, and the lady from Sixt had informed me not to wash and you may drop the car as it is.

After hand over that is on 22nd June, I was informed by Sixt that the stone hit was found on the windshield and crack on the glass and blocked 2000 qatar riyals from my Visa platinum credit card without my consent.

There was no write-off given to me that there will be charges after washing the car or after the car was handed over. This is not acceptable at all, so I went to the Sixt Airport office directly but they neither didnt agree to me nor given proper responses and the supervisor lady asked me to raise a dispute.

There was no policy from Sixt that I had signed post inspection and hand over the car, the customers will be recharged if there’s scratches or damages found except traffic violation.

I am very confident, that there was no scratches or damages on the windshield and Sixt is claiming falsely. During the hand over, no damages/scratches or traffic violation was found. They are running a complete fraud business here. I cannot recommend to anyone.

I recently rented a car from Sixt Rental Cars and I must say, I was pleasantly surprised by the experience. The website was easy to navigate and the booking process was a breeze. I was able to choose from a wide variety of cars and found one that suited my needs perfectly.

When I arrived at the rental location, the staff was friendly and helpful. They quickly processed my paperwork and got me on my way. The car was clean and in great condition, and I had no issues during my rental period.

One thing I appreciated about Sixt was their flexible rental options. I was able to choose the exact time and date I needed the car, and I was able to return it at a different location than where I picked it up. This made my trip much more convenient and stress-free.

Overall, I would highly recommend Sixt Rental Cars to anyone in need of a rental car. Their prices are competitive and their customer service is top-notch. I will definitely be using them again in the future.

However, there were a couple of spelling and grammar errors on the website that could be improved. Additionally, the punctuation was a bit confusing at times. But these minor issues did not detract from the overall positive experience I had with Sixt.

In conclusion, if you're looking for a reliable and affordable rental car, Sixt is definitely worth considering. Their wide selection of cars, flexible rental options, and excellent customer service make them a great choice for any traveler.

We've rented cars from Sixt Rental Cars before and never had any problems. However, this time around, we weren't so lucky. We rented cars in Poland, two different cities as we had planned in advance. But both offices used the same scandal by saying there were damages we did not make. We dropped off the car at Wroclaw airport, and the guy said we were good to go. There was no checking of the car. We thought it was good, and we did not even think about it. On the same day, we traveled to Gdansk and picked up our car. There was no checking of the car, but we did not realize what had happened with our car rental at Wroclaw.

Late that night, we received an email with photos of damages they wanted us to accept. We wrote back to them to deny the charges but have not heard back. So when we returned the car at Gdansk airport, we asked the guy to check the car with us. At first, he did not want to, but then he went to check the car. Interestingly, he found a few very tiny issues that no one would notice unless they already know where they are. For example, a tiny stone chip < 2 cm w/o crack on the passenger side! A couple of scratches on the bumper sides. We were very upset and told the guy this was crazy. He just said they will let us know the cost of the damages.

We can't believe they would do that to make money out of the insurance from the credit card companies! We wrote to all the relevant departments but have not heard back. Looking at the reviews here, and it confirmed they are doing this ugly scam to a lot of people! It's a shame that a company like Sixt Rental Cars would resort to such tactics to make money. We hope that they will rectify this situation and make things right for their customers. We will not be renting from them again until they do.

I gotta tell ya, I had a pretty rough experience with Sixt Rental Cars. I thought I was getting a good deal with their rates and they had a decent selection of vehicles to choose from, but boy was I wrong. When it came time to turn in the car, they hit me with some bogus charges that I wasn't expecting.

I rented a car from their Tampa location and returned it to their Orlando location. The car already had some dents and scratches when I picked it up, but I made sure to note them all down so there wouldn't be any confusion when I turned it in. I returned the car in the exact same condition that I received it in, and I had some traveling partners with me who can vouch for that.

But when I went to turn in the car, the Sixt agent had me sign a little device with only the signature part showing. I didn't think anything of it at the time, but it turns out she slipped in a comment that there was an additional scratch on the car that I didn't know about. They tried to charge me an extra $500 for this "new damage" weeks later, but I'm not having it. It's completely bogus and I'm fighting it tooth and nail.

Honestly, I don't think I'll ever rent from Sixt again. If I absolutely had to, I'd make sure to take a video of the car before I left the lot so there wouldn't be any confusion about the condition of the car. They really need to find a more reputable way to make money, because this is just not cool.