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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sixt reviews & complaints 442

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12:00 am EST

Sixt Mixed Experiences with Sixt Rent a Car

Having read through various reviews of Sixt Rent a Car, it's clear that customer experiences are quite mixed. While some customers have praised the company for excellent service and seamless experiences, others have faced challenges such as unexpected charges, issues with car conditions, and poor customer service. It seems that there is a significant disparity in the quality of service provided by Sixt, with some customers feeling satisfied and others feeling disappointed. Potential customers should approach renting from Sixt with caution, ensuring they thoroughly review terms and conditions to avoid any potential issues.

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11:21 pm EST
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Sixt Elizabeth at SIXT in DFW

We had the best service by Elizabeth at DFW. She made sure we had a vehicle that would work best for our trip to Colorado. She went above and beyond for us. Definitely ask for Elizabeth anytime you are booking with SIXT she will make sure you get what you are needing. Thank you again Elizabeth! Trace and Erin

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9:49 pm EST
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Sixt Great customer service

Melody the rep at the pittsburgh airport was so helpful and kind. The orignal car i rented something was broken i brought it back she gave me a upgrade,i didnt even ask which was so nice. Its people like her that would make me rent again from your company. Please do sthg nice for her she deserves it.
Bethany McCreight

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Is Sixt legit?

Our verdict: Complaints Board's thorough examination reveals Sixt as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Sixt stands out for its commitment to quality and security. Clients considering Sixt should delve into its customer service record to gauge compatibility with their expectations.

Sixt earns 91% level of Trustworthiness

Perfect Trust Endorsement: Sixt achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sixt. The company provides a physical address, 38 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sixt has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Sixt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sixt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Sixt and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Sixt has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 433 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Sixt protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Sixt. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Wide vehicle selection
    2. Global presence
    3. Premium brand partnerships
    4. Flexible rental options
    5. User-friendly booking platform
  1. Cons
    1. Higher pricing compared to competitors
    2. Limited presence in smaller markets
    3. Inconsistent customer service experiences
    4. Extra fees can accumulate quickly
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Sixt Thanks to Zack and the crew

Good Morning Zach, Thanks indeed for helping me got rent the right car. It was a blessing that getting a chance meeting you and chosen the car that you recommended, it really is a fantastic car, I should say the best car that I have ever driven in my entire life, so smooth and feeling so secure while driving. You guys are the best!

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Sixt Van Hire Experience

We recently hired two vans on separate occasions and found the service excellent, staff were helpful and informative, vans were brand new or only a year or two old and in excellent condition. Great company to hire from. They don't sub-contract their vehicle hire, unlike other van hire companies (including national companies). Highly recommended

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Sixt No hassle and great staff

I recently needed to rent an auto while in Arizona. I was quoted a price online and once returning the car, the price was as quoted. Also, no hassle, no trying to add extra coverage etc., Spawntae was the best! The car that I was supposed to rent was not available, so Spawntae upgraded our car at no extra charge! I would highly recommend SIXT and I will definitely use SIXT again!

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Sixt Fantastic Service

After being very badly let down by a competitor who told me to ring a couple of days prior to request to book a specific hire car, But when I called to book I was informed they had nothing available. Called into your Manchester Piccadilly office spoke to Kenneth & Melanie who said they could supply an SUV which I required, they also made it possible for me to pay by Debit card as I do not have a credit card.
All the staff at Sixt have been very helpful and they will be my first choice next time I require a Hire car

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Sixt Making lemonade

My terrible experience with DoYouSpain.com opened the door to the opposite experience with Sixt Rental Cars. After being refused a rental by DoYouSpain's partner, Goldcar, I went to the adjacent window at the Tenerife airport. The staff at Sixt Rental Cars was friendly and warm and rented me a car with no problem. There's a Sixt Rental Cars near my Porto, Portugal home. I have rented cars from them three times, with the same friendly, thorough, polite, professional interaction and clean cars in impeccable condition. I highly recommend Sixt Rental Cars.

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Sixt THE BEST RENTAL EXPERIENCE I'VE EVER HAD

The young lady at Sixt was Shayna C. She made me feel at easy after having a very scary commute. It was my first time traveling by myself. I had a family member to pass in Los Angeles so after i arrived at the airport the shuttle bus picked me up and this is when I meet Shayna. She was so friendly as well as professional. She reassured me that even if was a little late, I would be taken care off, I would not be left without transportation in this big city. As reassuring as she was I felt I could relax and I did. Within a few minutes she had done just what she promised. It was the start of a horrible trip to turn into a trip I was remember as well as make sure I use Sixt's rental car service from now on...Thank You Shayna C.

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3:55 pm EST
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Sixt Cancelation Refund

Today I made a reservation to pick up a rental car @ San Antonio, TX on April 8, 2024. (Confirmation #[protected]). Within an hour, my wife and I concluded that we needed to cancel the reservation ... and I did. Nearly immediately I received an email confirming the cancelation but indicating that my card will be charged a $100 no show penalty.

I consider the notion that early (in fact, nearly immediate) cancelation of a reservation that is two months into the fiuture can incur a no-show penalty absurd. What cost did Sixt actually incur to justify such an outrageous attempt to violate consumer trust and misappropriate his/her funds?

I demanding all funds authorized under the initial reservation be immediately refunded to my account in full and free of any extraneous "no show" penalty.

Desired outcome: Immediate and full reimbursement of exactly $1710.02 to my account.

Confidential Information Hidden: This section contains confidential information visible to verified Sixt representatives only. If you are affiliated with Sixt, please claim your business to access these details.

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3:32 am EST
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Sixt Car rental customer service complaint

Extremely bad customer service! I flew to Georgia on Feb 3rd for my dad's funeral. Went to pick up SUV I preordered at airport & they didn't have it. My offer was a lower class 7 passenger SUV or pay for upgrade. I didn't agree so the manager Cherrett Callaham's solution was to cancel my reservation without my request! The worse customer service & unprofessional experience I've experienced! Customers aren't valued so buyer's beware!

Claimed loss: $145

Desired outcome: Refund since I didn't request the cancelation

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4:55 am EST

Sixt Damage invoice

I rented a car from sixt austria in september. No personnel performed a vehicle check while picking up and delivering the vehicle. I picked up the car from the parking lot and left it in the parking lot. I did not have any accidents during the rental period. I always left the car in secure parking lots. My deposit was refunded at the end of the rental. But 3 days later they told me that there was damage to the car and sent me an invoice. After I left the car, someone may have got into the car and damaged it. I do not accept this damage. However, the company insists on paying. I also rent a car in turkey. When I pick up and deliver, they take photos of the car and make me sign a form. The sixt company did none of these things.

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6:24 pm EST

Sixt flat tire

I rented a car back in October in Seattle WA and purchased a premium coverage on the vehicle while I was renting it. It had two packs of cigarettes in the driver's side, and I don't smoke. Drove it over the hotel when it went flat on me the following day on my Uncles Funeral. Now I'm being called about the flat tire charged a whole year later out of nowhere for $300 +/- dollars.

How is this is even possible!

Photos, and contract coming soon.

Claimed loss: Flat tire

Desired outcome: closing my account, don't call me again for business.

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7:26 pm EDT
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Sixt SIXT Car Rental

I rented a car from SIXT car rentals from Oct 27-30 I was charged $400 smoking fee which I disagree with. I didn't find out until after my card was charged. I think its sneaky and underhanded. This is something that could have been discussed when I returned the car. Instead, I can't refute the claim because I don't live in the Newark NJ area. It's just a bad look on SIXT part. How do I know the integrity of the person or persons who made this decision? It sounds like a cash grab when you're blindsided after the fact.

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1:09 pm EDT
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Sixt - Car rental

I rented a car from Sixt in London. I rented the largest car I could find to fit my family of 4 and our luggage. the car I picked was a Mercedes E class. on the site and on my reservation the rental states 7 passenger with 6 bags. when I got to the front desk I got the classic "bait and switch" the front desk attendant told me the car I rented only sat 4...

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7:50 am EDT
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Sixt Insurance Claim Detail

Reservation - [protected]

Faro Portugal 18th August - 21st August 2023

I have requested a breakdown of charges for my insurance company AIG for the costs of damage you charged to my card/AMEX.

I have chased 5 times and still haven’t received a response.

Please provide a reply to my email [protected]@me.com by return with breakdown of costs you charged me.

Regards

Desired outcome: Require the documentation./cost breakdown to [protected]@me.com by return

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9:48 am EDT
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Sixt - Scam

To whom it may concern, This complaint concerns Sixt Rent a Car Reservation #[protected]. I believe that I am a recent victim of a clear case of “bait-and-switch” fraud perpetrated by the Sixt Rent a Car location at the Baltimore Washington International (BWI) Airport. In the early morning hours of October 1, 2023, I arrived to the Sixt Rent a Car...

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9:17 am EDT
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Sixt - email received today 17/10/2023

I have just received this email regarding connecting a Sixt card to my email address. I have not requested this and wanted to check if this email was phishing/scam. My full name is shown plus my email address so maybe is correct. Please advise. Thank you SIXT YOUR SIXT CARD HAS BEEN LINKED TO YOUR LOGIN Dear GRAEME FRANCIS THOM, In accordance with your...

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3:12 pm EDT
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Sixt Car rental

Customer # [protected] Rented a car at Denver Airpor. I called back within a hour to adjust pickup time due to airline delays. When I corrected to adjust the time the price jumped one hundred dollars. I have both quotes. I thought the jump in price seemed to be a wrong way to deal with your customers.

I expect an adjustment in my charge. The rental was created on line at my home 116 East 3rd Avenue, North Wildwood, New Jersey. The rep at the rental at the Denver, Colorado. I showed him the quotes of the lease showing the increase of price. I was advised to contact when home. The lease information:

Gary C Sloan Res no: [protected] RA no [protected]

Customer # [protected]

Desired outcome: I expect the jack up of my cost of 100 dollars.

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1:54 pm EDT
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Sixt - Rental denial

I made a reservation for Italy with Sixt, from September 19 to the 29, 2023; for pick up at Bari train station, returning the vehicle at the Brindisi Airport (reservation number [protected]). I received the confirmation well in advance of my rental, so I thought everything was OK. When I showed up at the Sixt office at the Bari train station, I provided...

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sixt on ComplaintsBoard.com.

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Contact Sixt customer service

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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