Sixt
reviews and complaints

On 4th September I was trying with my son to rent a car to travel from Vienna to Kitzbuhel. It was proving to be difficult to find anything available and we sat together looking at options and I found that we could hire one through SIXT. I booked it online and then we made our way to the agent office at the Hilton which was close by to compete the paperwork so that we would not have to worry about it on Sunday morning. On arrival at the agent we were told that Robert could not be on the contract as he did not have his licence - he had a DVLA code which should have been acceptable. (We had asked when we visited Avis and they were happy to rent to us with Rob's DVLA code but they had no available cars) The refusal to accept rob as a driver meant that I had to cancel as I had a bad shoulder and could not contemplate 5 hours driving there and back. I had been told be the doctor in Vienna not to drive. I was then told I could not cancel in the office as I had done it online.
When I looked online to cancel it said I would only get a refund of E535.28 out of the E1243.20 which I had paid. I straight away went online to look at how to get in contact with customer services and sent an e mail explaining the situation. I had also seen online that they quote that they will never take a penalty of more that $200 I also put this in my e mail.
I sent this at
I had an automatic reply at saying that an agent would respond speedily just like their cars. I heard nothing that day and so I had to cancel through my reservation as otherwise it would have then been a no show which would have meant forfeiting the whole amount
I sent an e mail explaining that I would have to do this and asking again for contact.
I had an e mail back saying my case had been reviewed and it was good business practice to refuse any more refund
I have emailed twice since - I have sent photos of their claim re the $200 from their website but have had no further reply
I am stumped as to what to do next when this booking was made in good faith and was then asked to be cancelled within an hour with good reason. Surely this is not sound or fair business practice.

Re: Invoice [protected]
Attention Customer Service,
On September 8th, 2021, I arrived to Toulouse Airport with a reservation in hand from Expedia. I had received a confirmation that my car is ready for pick up at Sixt rental counter. I arrived at the front counter the individual working there told me that my reservation is for an electric car. I pulled up my reservation copy and on it, it clearly stated that it is a gas vehicle. The person then told me that it is not his fault and it is the problem with expedia and I should have not booked with them and should have used the Sixt web site directly. I had 3 people with me, and we had plans to drive to Spain to attend a wedding. I explained my situation and his response was only that you need to pay more for another vehicle. I asked what is available and how much, he showed me an Audi which is a luxury car and said I must rent this one. I had planned to use my credit card Collision damage coverage but now since it was a luxury car, I had to purchase the insurance form them. My original reservation was for the price of $219 CAD, but now I had to pay $670CAD. I don't really care who has made a mistake here (expedia or Sixt). I expect that I be refunded and be charged my original booking price. This is a mistake by sixt and expedia and they should cover the losses and not me.
Thank you
Marcus

I hereby consider it necessary to complain to Sixt Rent a Car [Shaikh Zayed Road - Dubai] about my very bad experience while renting a second car, despite using the app to pay and book a car for my wife, when she arrived there to pick the car up, the reception staff without giving enough explanations and hanging up my phone call, forced me to travel about 40 kilometers, while my wife was still waiting in vain for the car to go and pick up my three-year-old daughter from kindergarten. He said he needed me to be there just to make sure if it was really who was made the payment online. However, this term is not mentioned at all in the application, in addition all the necessary documents, including a driving license and a national ID for my wife, have been registered, even the credit amount was paid from my wife's card, and I only paid the rent online itself. I had my travel all the way there but once I reached, I was confronted with the unprofessional behavior of the staff at the reception, who not only did not have answers to my questions, but simply continued to repeat his irrelevant answers and projections, even after Referral to a senior manager I did not see any difference in behavior, speech and follow-up, it seems that these gentlemen wanted to get rid of me as soon as possible. In any case, this will definitely be my last experience with car rental from Sixt, and I will stop all my friends from using this service.

We rented cars from them before and did not have any problems. However, this time we were not lucky! We rented cars in Poland, two different cities as we had planned in advance. But both offices used the same scandal by saying there were damages we did not make. We dropped off car at Wroclaw airport on Sept 2021 and the guy said we were good to go. There was no checking of the car. We thought it was good and we did not even think about it. On the same day, we traveled to Gdansk and picked up our car. There was no checking the car but we did not realise what had happened with our car rental at Wroclaw. We received an email late that night with photos of damages and the charges of approx $500 Cdn they wanted us to accept. We wrote back to them to deny the charges but have not heard back. So when we returned the car at Gdansk airport, we asked the guy to check the car with us. At first, he did not want to but then he went to check the car. Interestingly, he found a few very tiny issues that no one would notice unless they already know where they are. For example, a tiny stone chip < 2 cm w/o crack on the passenger side! A couple scratches on the bumper sides. We were very upset and told the guy this was crazy. He just said they will let us know the cost of the damages. We cant believe they would do that to make money out of the insurance from the credit card companies! We wrote to all the relevant departments but have not heard back. Looking at the reviews here and it confirmed they are doing this ugly scams to a lot of people!

I booked online after simulating one way drive, which was included in the simulation price (Invoice100941) and paid ther car before rent. When I return the car I was charged again for the One way fee NOK1500.

I would like the refund in the amount of NOK1500.

I complained to their customer support email in Norway and no answer since one week.

I rented Sixt car twice and twice I had issues with Sixt. Not good...

I look forward to a resolution for this matter.

Vasco Lourenco

I rented a car from July 1st through July 22nd 2021 at Ljubljana airport (Slovenia). The car inspection form noted that the car had rear bumper damage which was marked as a scratch. I returned the car with no new damages at the same location. Since the office was closed I dropped the key in the lock box. Couple days later I received a message from damage-sixt department that there were 2 scratches that were >10 cm, one on the rear passenger side and one under the front bumper. I assume the bumper scratch had been there before I rented the car but I did not check under the car. It did not occur to me to check under the car especially after a long trip from USA to Slovenia. One would expect that such thing would be reported by the rent-a-car agency as a good ethical business practice. That same day I noticed a charge on my Bank of America VISA card in amount of $391. That charge was removed later the same day after my email response refusing the accept their claim. On Aug 17th I received a message from damage-sixt stated the damage cost is over 900 euros. My only assumption that it jumped from $391 to this amount is that I did not accept their claim immediately. Since I had a liability insurance with deductible of 800 euros they want me to pay that amount for damages. I also reviewed the pictures they sent and compared with pictures that I did upon car return at the airport. The picture I took shows no scratches on the rear passenger side. I sent my picture to SIXT but have not received a response.

Please see attached pictures. Image6 is the picture I took when I left the car and their picture is LJ-64

For reference a car was Reno Clio (black colour), license plate LJ-64-HLS
Damage Claim [protected]
Rental agreement [protected] (made through USA SIXT site)

I tried resolve this issue via phone line but after one hour of discussion and explanations I got the same answer: we cannot do anything.

I have 2 issues:.
1. I have been charged on the company with VAT, although based on Eu fiscal rules, VAT shall not be applicable. They didn't return it(at least yet).
2. In the day of the car return I called in the morning to ask if somebody can pick-up the car from my hotel because it appeared an opportunity to leave by the boat (not with the place via airport). I've been on the phone with a man operator for about 30 min, while it was confirmed multiple times that the car will be pick-up from my hotel between 13.00 to 16.00 o'clock and I have to pay 60 euros. I have witnessed the conversation had on the speaker. Also they have all the conversations recorded. But they dont care.
Latest 17 oclock I should have embark on a boat. At 16.20 the reception called on my mobile telling me that the car, prepared in from of the hotel was not picked-up. I called immediately at the same phone number and asked about the status. This time it was a girl who told me that there is no confirmation that the car will be picked up.
After I insisted almost making my head explode, she checked in the system and she confirmed that I had that conversation with a colleague, that she doesnt know what he told me but, if I dont bring immediatelly the car to the Sixt office, it will be considered I abandoned the car and I have to pay a penalty of 1.200 euros.
It never happened in my life such a scam and cheat.
After one hour debating, when of course I lost the opportunity to be on the boat, she told me that I can bring the car into Monaco Sixt office as it is closer to my hotel and I will not have to pay anything.

When the bill arrived I have been charged aprox 500 euros and nobody explains why.
Bottom line, I have been fooled on the phone that the car will be picked up;
Nobody came and I lost my chance to be on the boat and I had to stay one more night in the hotel, paying more money (as the flight ticked I was canceling in the morning after the Sixt idiot employee confirmed the car will be picked up);
I drove the car to Monaco as the girl said.
I lost my opportunity to be on an amazing boat, I lost hours over the phone with irresponsible Sixt employees and I have been charged additional money with no explanations.
My bill should have been 800.57 Euros (rent 5 days + insurance) and instead I was charged 1.304, 27 Euros.

I have contacted a layer to see if I can ask material damages due to the fact that I lost hours and hours with this issue and caused me high blood pressure that had to be treated with cardiac pills and also I lost a huge opportunity to sail away on a boat.
meanwhile, maybe somebody can tell me how can I recoup the money? As the company is pushing to take it from my salary.

thank you

On Jun 11, 2021, I booked a car rental through the Sixt in Avignon Cap Sud (downtown office), France from July 12-18, 2021. Reservation #[protected]. I had paid Euros 596.95 (USD $728.10). I requested an automatic car. The confirmation email I received at 20:11 (east coast time in USA) mentioned nothing about the car being an electronic car.

When I took the taxi from the Avignon train station to the car rental office downtown, I was informed that the car was electric. The driving range would be limited without me getting the car recharged. I was charged an extra USD $106.43. I feel this was unfair and that I should be refunded the additional charge. My name is Jonathan Kaufman. My email address is [protected]@gmail.com. My mobile number is +[protected]. My address is 1725 Osprey Bend, Weston, Florida 33327, USA. Thank you for your help.

Myself and my family travel around the world and yes we do rent cars in various locations, to make our stay on the Czech Republic nicer we decided to rent a car from sixt, after I have secured the booking, I have received a voucher stating that I have paid deposit of €100 and the rest (€389) will be payable at the desk when picking up the car. When I arrived I was told that they had to also freeze excess amount of €1100, this wasn't not written on the voucher, yes I was aware that there is excess, but like in other companies, they simply take €1 security deposit should anything happens to the car. Booking was under my name, Denisa Kaloune but was connected to my husbands flight from Dublin. Since I was unable to over €1600 at the desk I had to wait for my husband to arrive for him to pay it. Before my journey to the airport I received a call from a lady who sits at the sixct desk asking me if I could come earlier as she wants to leave early and doesn't suit her to wait for my husbands flight. Since I was only prepared to €389 at the desk, she wasn't happy because we had to wait for my husbands flight to land. When we arrived at the desk together with my husband later on, she was extremely unhappy and angry, saying that she should have charged us another 850 Czech crowns for waiting for us. What an awful service we received. Unfortunately the worst car rental experience ever.

Rented a vehicle online June 30 at 9:21, and couldn't receive vehicle because I didn't have round trip, and they took $726.76 from my account and I never received vehicle, and I'm trying to get refunded, it's almost a month and I been trying to get in touch with someone from customer service, no luck it is very hard to get in touch with the company, when customers service in a top priority and I'm going crazy trying to get my funds back, now at this point I may have to take legal action, just to get my refund, and it shouldn't be that way everything in the system, please can somebody help me, valuable customer

I would like to raise a serious complaint about your Portugal car rental offices. ( Lisbon and Porto).

I rented a car from your office in Libon Airport on 10 May evening at 08pm. My plan was to deliver the car on the same day to your office located in Boavista office in Porto around 10.30 pm (drove only for 2.5hrs). When I was completing my reservation details in your office in Lisbon office, I told that I wanted to deliver the car at late hour and your colleague told me that "it would not be a problem, there was a car park in front of the office, I could drop the car and put the key into the locker". After completing my reservation in Lisbon Airport, the receptionist gave me the key and told me that there were many damages in the car and showed me the damage form. Actually I was not introduced by the damages near the car but just through the form. I glanced at the form, picked up it and went to the car park area with the key. The car park area was dark and as I was working with Sixt since 2007, I did not think that it would be necessary to check the damages (even it was not possible to check at that time in dark car park). I took the car and drove to Porto and went to your office in Boavista around 10.30pm to deliver the car but the car park was locked, I could not open it. So I tried to call the call center to ask for help for 3 times but nobody replied. Then I decided to deliver the car the following day in the morning. When I returned the car, the lady in charged inspected the car 5mins in a very detailed way which I have never seen in my previous car rental experiences (like trying to find a fault or a damage on purpose). After completing her inspection, she said that there were 3 extra damages in the car and she wanted to show me. The bump she showed me at the left side of the car was totally unnoticable, I said I did not see any damage, she insisted me to show but I really did not notice anything. She showed one scratch (4cm. length and 4mm. width) on the front fender and a small damage on the left front part of the fender. I told the lady that these damages should have happened before my rental as I drove the car only on the highway smoothly and I would notice if I hit something or somebody hit me and rejected her claim. I told her that when I was signing the paperwork she presented, I am signing it just to confirm that I delivered the car. A few week after my rental, I received a claim from your Portugal office stating that I would be claimed €854 for all these damages. I made my explanation through email and raised some questions to ask for clarification. Your office did not provide any details to my question. After my last reply, they wrote me that the case was closed. After I received this reply, I assumed that my claim was accepted, however, today I learned that this amount is deducted from my credit card without my approval, even your office wrote me that the case was closed.

Related to this matter, I would like to re-claim as follows:

First of all, the way the business done by your office is not fair at all to your client. They rent me a car having 10 damages and I would be responsible for extras. How can a client check all these damages in late hour by himself (damages were not shown to me on the car but on a paperwork) and guarenteed himself. This situation would be much easier if I was given a damage free car or with few damages. In my opinion, if your office is not showing damages to your client directly during rental then you can not claim that both parties were agreed on damages.
I am told that due to my insurance, I would be responsible damages exceeding €2600 which was €854 so the cost of the damages were €3454! I really can not understand how these 3 simple damages (even one can not be noticed) can cost that amount. I asked for detailed explanation why it costs that much but no reply. Your office is charging me this amount and even they have no courtesy to explain me how it is calculated.
I insisted on that these damages were made before my rental and suggested them to check CCTV in the car park. Even they did not reply to my question as well. I still insist that I did not make any of these damages.
While we are communicating through email, I reject the claim and told that I am not going to make any payment so meaning that we did not come to any conclusion. And finally, your office withdrawed money from my credit card after writing to me that the case was closed. How can an office withdraw money from my credit card without having my approval?
In the light of these explanations, I would like to open a claim about this issue and suggest you to investigate this issue and reimburse withdraw money to my account.

I made a reservation for a car to be picked up on 27-06-2021 at Malpensa airport. During the booking I entered my flight number and this number was also mentioned on the original confirmation you emailed me. Now the flight got delayed and by the time I arrived the counter at the airport was closed.

The next day they tell me that the reservation is cancelled because of the delay and that I have to pay again. Calling the service desk does not work as they simply hangup when I explain.

I paid 731 Euro.

Reservation number [protected]

I have called and am told all customer billing issues must be through email due to volume. I emailed them 3 times and still have no received response. Below is the email I sent 3 separate times.
Hello
On 5/13, I reserved a car in Denver. Minutes later I was informed that American Express, along with my GEICO policy, covers damage to rental and I logged online and just cancelled the extra insurance waiver coverage. I see Sixt actually cancelled whole reservation and reserved car again without extra coverage. I was (originally charged $463.98) refunded $264.98 and then charged $463.98 again, therefore costing me an extra $199.00. When I inquired about this at rental counter in Denver, I was told to contact Sixt directly. Could you please look into this and refund the extra $199 charged?
Thank you
Paul

Hello,
I rented from Sixt in Hellerup from May 10 to May 20 2021.
They told me that I had failed to book the mandatory insurance because it was not booked in Denmark. They were willing to rent me the car without this mandatory insurance and said many did, but also noted that I would have problems with the police if I was pulled over. They took no responsibility for including this mandatory insurance in the initial price.
Then, 6 days after I returned the car, I get an email that there are damages in the amount of 1, 843.35 dkk for damage to a tire and the hubcap next to it. There is no way this happened during my trip.
There are dozens of stories like this about Sixt Copenhagen on the web.

With the present I am testifying to my negative experience with Sixt car rental. I booked a car through website with pick up and delivery in Amsterdam Schiphol, 10 days car rental of medium category type Kia Stonic or similar with manual transmission. The total booking for the 10 days was 243.00 €
I check in others generics rent cars sites and I find the same price, so I decide to book directly from sixt.
First of all I want say that I work with Corporate Travel (I am Sales&Account Manager of the corporate market in the north-east of Italy) and for many years I'd rental car for work issues to then also be able to advise any suppliers to my Corporate customers who travel for Business.
Arriving at the Sixt desk in Schiphol I find an attendant asking me a series of personal questions, totally inappropriate.
After that he proposes me a higher category car with automatic transmission because the one I booked (and confirmed! ) is not available. I say yes to him provided that the price is obviously the same. He confirms to me that it is the same price and I accept thanking him for the upgrade granted.
*****He asks me what insurance I want and I confirm that as confirmed online, I do not want insurance and additional options compared to what was previously confirmed.
He explains that in the total on the screen I will see the price of the deposit that will be blocked for the rental days and subsequently blocked and in 'trust' I proceed to the digital signature of the contract******
When I return the car I find that the total I have to pay is exactly double that when confirmed and they tell me that it is an additional insurance that I chose during check in at the desk. Confused, I start checking contracts, confirmations and receipts in my possession and I actually read that I was given additional insurance never required, sold to me without my consent when delivering cars and passing it off as the deposit.
I Rental cars for many years with other historical and international suppliers and nothing so unpleasant has ever happened to me. I have never had to pay 1 euro more than when confirmed and pre-paid online.
I informed myself for days and found many, unfortunately, reviews where cases equal to mine are witnessed.
Dealing with sales in the same sector, I can with certainty say that ancommercial omission sale of information and clarity has been made and that it can probably be a 'legalized scam' Testifying to this I have the person who was with me who witnessed the conversation and all the confirmation vouchers that report the total of 243.00 confirmed at the time of booking and subsequently at check-in.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
By virtue of the fact that my job is to suggest the various suppliers to my customers who travel for Business, but above all, by virtue of a professional and clear work ethic.
I think it is shameful what has happened.

Yours faithfully,
Gloria Tommasi
Travel & Business Development Consultant Area Manager North - East
Mobile: +[protected]
e-mail [protected]@gmail.com

Dear Sir / Madam,

I am writing to you to raise an issue about: Car Rental

The issue that I have experienced was: its been more than a year that I am cooperate customer number [protected]. I always rent cars and van for my business. Nevertheless the main manger (Joseph) has got mood swings and keeps blocking me for no reasons. Always on the phone and takes out anger on us if he's moody. I get a call from sixt company as I'm a platinum customer and never been happy and booked a with stressing and panicking. he makes us write good reviews and goes on our email to write a good review etc... this is pathetic and all the areas manger are linked and calls to unblock me and sends me to sheperds'bush area (Tanzeel) and they sent me back to Wembley. I am really fed up of all this situation. I rented out AUDI which underneath shell came out thus I have got a full comprehensive insurance and as we know that all cars come with warranty etc so the shell came out and he didn't replace me with another car instead acting like he's the boss and cancelled my rental. once there was a small plastic damaged which fixing price was 60 pounds he took undercover money of 150 pounds to keep it for them self. I didn't do anything illegal and everything is with legal and rules and regulation.

It occurred on: 9/02/2021

This meant that Didn't replace me a car and left me in the middle of nothing.

investigate and always look after their customers. replace me a car

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Fahim Zazy

Booking reference number [protected] Cooperate account number
27 Salmon Street
London NW98PP
NW98PP

29/09/2019
Invoice [protected]
It was raining when I collected the vehicle on a Sunday and no inspection was done. I rented for only 1 day. When I returned it the very next day they said I had damaged the rim of the Tyre. I laid a complaint then and was told I would have to pay the damage. I insisted it was not me who caused the damage and they refused to accept my word. A year later they are trying to take me to court. Don't they have insurance for damage? Secondly where is the fairness here? No inspection prior? Be reasonable €400 for a rim scratch?

We booked a car through sixt tried to cancel due to quarantine they are still charging me the 3 days and refunded part of my rental. During a pandemic and a mandatory quarantine I think it is absurd that they would not refund my whole rental. My husband is in healthcare and can not afford to quarantine for 14 days. They have been unreasonable and not willing to amend their policy during this difficult time.

I sent the following email to Sixt, regarding their complicity in spreading Corvid 19 virus:

Dear Brianna,

Thank you for your careful review of my reservation.

I thoroughly understand your legal position and adhering to the fine print of your contract.
However, in light of my textbook symptoms of the Covid19 virus and lack of testing possibility to confirm the same, I took it upon myself to self-quarantine and cancel travel plans as the prudent, socially respectful thing to do.

I do not agree with your statement that the WHO, world health organization, recommends public interaction and traveling while clearly showing symptoms of Covid19.

Alaska airlines fully refunded my "Non-refundable" tickets. Sixt, instead, chose to penalize a prudent citizens, such as myself, by not only charging for unused services, encouraging the spread of Covid 19, but also having the audacity of charging MORE in cancellation fees then the rental cost itself!

I find the Sixt actions very disturbing and will spend my quarantine time ensuring that the Sixt Policy, blatant disregard for customer and employee safety, and your support of Covid19 spread is well publicized in social media and all rating platforms.

Regards,
Tomasz Rondio