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SitterCity
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4.5 125 Reviews

SitterCity Complaints Summary

8 Resolved
13 Unresolved
Our verdict: Engaging with SitterCity, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:00 am EDT

SitterCity Connecting Families with Trusted Caregivers: A Balanced Perspective

As someone deeply invested in the well-being of families and the quality of care they receive, I understand the importance of finding reliable caregivers. Choice Sitter Solutions LLC, operating under the brand Sittercity, has garnered mixed reviews from customers. While some have praised the platform for successfully matching them with exceptional caregivers who have become an integral part of their family, others have expressed concerns about issues with customer service, billing practices, and account management. It's evident that the experience can vary based on individual circumstances and expectations. As you navigate your search for the perfect caregiver, it's essential to approach the platform with a discerning eye, ensuring clear communication and understanding of the terms. Remember, every family's needs are unique, and finding the right caregiver is a personalized journey that requires attention to detail and open communication. Trust your instincts, ask questions, and prioritize transparency to create a positive caregiving experience for your loved ones.

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5:14 pm EDT
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SitterCity The site appeared to be a great resource

The site appeared to be a great resource

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4:47 pm EDT
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SitterCity SitterCity is a great business

I had an account with Care.com but I decided to try SitterCity and I was overwhelmed with the responses I received. Presently I'm working with a family that I'm happy about. Some of the parents are looking for housekeeping, chef, dog walker, tutoring with a foreign language, babysitting and only want to pay less that $20.00 an hour. Many parents are taking advantage of vulnerable people who are desperate to work. I would advise anyone to make sure you have an agreement of do's and don't. Overall SitterCity is very good.

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Is SitterCity legit?

Our verdict: Complaints Board's thorough examination reveals SitterCity as a legitimate entity with notable strengths. Despite a 38% resolution rate on customer complaints, which invites a closer look, SitterCity stands out for its commitment to quality and security. Clients considering SitterCity should delve into its customer service record to gauge compatibility with their expectations.

SitterCity earns 96% level of Trustworthiness

Perfect Trust Endorsement: SitterCity achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for SitterCity. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

SitterCity has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of SitterCity's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Sittercity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several users have reported concerns about the legitimacy of SitterCity as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

SitterCity as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up SitterCity and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with SitterCity's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 38% of 9 complaints were resolved.
  • SitterCity protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to SitterCity. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Vetted Caregivers
    2. Customizable Searches
    3. Secure Messaging
    4. Free for Sitters
    5. Detailed Profiles
  1. Cons
    1. Limited vetting process for sitters
    2. Service fees can be costly for users
    3. Inconsistent sitter quality and reliability
    4. Competition from free social network groups
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SitterCity Awesome service!

Sittercity got me the job I currently have now, so from that perspective I really can't complain. Since I acquired that job, I've had 5 other people reach out to me asking for my services which was awesome! I will say though, before all that, I applied to about 4 jobs and never got a response. I feel that you almost have to wait for a parent to reach out to you instead of applying for the job yourself which sounds a little backwards but that was my experience. Babysitters and nannies are in high demand right now, so don't sell yourself short by asking for only 8-10 dollars an hour. You're worth more than that, and most parents on Sittercity offer more than that :) Also, there are several posts on Sittercity that ask for you to be CPR certified. They are usually higher paying jobs so I'd recommend getting it done! I did it and it was just 4 hours of an evening. I think that wraps it up. Sittercity is really a great service! Give it a try :)

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SitterCity You need to be very careful with any of these types

You need to be very careful with any of these types of find a sitter or nanny websites but you can find a good sitter if you contact all of their references. I found a great sitter that lives right around the corner. Sittercity really helped me out.

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SitterCity Thank you Sittercity for actually CARING!

Thank you for the extra money I'm able to earn when I need extra cash by working for amazing families on your website. I was with Care.com and they have been GOD awful worst website ever created it is nothing but a bunch of GREEDY PEOPLE running it.

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SitterCity Excellent for me

I received a job from sittetcity Last year in NJ where I live and the person that hired me the daughter in law did a background check on me and, I was hired the following week, my job lasted a year the lady I took care of passed last month
The husband was very good to me. I will use this company again.

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SitterCity Easy to use and good sitters

I think Sittercity is a great service overall. I was a bit hesitant about letting a stranger in my house to watch my most precious aspects of my life! I felt comforted when I saw so many sitters in my area and the safety "badges" that get assigned to each sitter (for things like CPR and first aid training). I learned about the sign up process from this tutorial about the site who i guess is a nurse and had a similar experience to me. Good luck out there and make sure you interview your sitter closely and always get a background check!

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SitterCity Who's fault is it?

Everyone is writing bad reviews because they paid for a membership & was auto billed... that's usually how it works though, so umm who's fault is this? I've only been on for a day and a half and was already contacted. Maybe your credentials just don't match what the family is looking for. Don't blame the site for auto billing subscriptions & calling the sitters here "fake" or "thugs". Some of us are real & passionate about helping people. If you get so worked up about not getting a call back, then I sure as sugar wouldn't want my child or parent in your care! Not even my dogs! Take a chill pill & just be patient. Good things come to those who wait & whatever doesn't work out just might not have been for you. Good luck!

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SitterCity YOU GET WHAT YOU PAY FOR!

I Am The Owner of a nanny agency. The type of agency where the nanny comes in my office and interviews with me after completing a 13 page application, submitted references, have been FBI fingerprinted, CPR and First Aid certified, give me permission to contact all personal and childcare references and run her local background check and social security trace. Once that is complete it lets us knows everywhere she has lived over the years. So we can check each state for criminal history. We check her driving record, meth offender and sex offender records and do many other checks. This is all before we ever meet with the nanny. If the nanny is cleared after all of that we set up her face-to-face interview in our office. If she is a minute late we do not meet with her. We know that seems harsh but if you are do not show up on time to make an excellent first impression that is a terrible first start and not the look our agency is going for. We look for things like is her cell phone rings during the interview and if it does what does she do? Does she check it? Or ignore it and apologize? Are her nails clean? Are her clothes clean? Does she come prepared? These are only a few things.
SITTERCITY AND CARE.COM ARE JUST A WEBSITE.

THATS IT!
The owner or her husband probably was a web designer and had this brilliant idea. To ask lots of girls to enter their profiles on the site then started marketing and now they are millionaires.
Of course they can't be responsible. They have never ever met any of these people. So be very, very careful.
There is a big, big difference in a site like care.com and sitter city and mine.

Just do your check, backgrounds, references, pop in frequently, have neighbors stop by, get cameras. If they do not like it too bad and it probably means they are hiding something.

I've been in business placing nannies for over ten years and have never had an incident and have wonderful nanny's.

Just be very careful. It sounds too good to be true it probably is or there is a reason.

Michelle

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SitterCity Deceptive and dishonest

I signed up for a 1 free month trial and got tricked into deceptive and dishonest billing practices.
I feel like this company violated my trust and na?vety.
I agreed in August 2017 to pay $0 for ONE month of their service and was asked to give my visa info.
I usually avoid any site asking for my Visa info stipulating that I can cancel any time" because I know some companies continue to charge after canceling, but I was desperate to find a sitter for my old little cat.
Not to mention that after spending hours making a profile, writing your add, uploading photos etc., when ou finally get answers they wont let you read/answer them unless you give your bank info!

9 months later, I noticed that they have been auto-debiting $35 from my account every month
A total of $315.
Of course, Im kicking myself that it's taken me so long to notice, I am an auto-entrepreneur, I work hard on construction sites and yes, I can be unorganized with my paperwork
I never received an invoice.
I never agreed to go Premium or to pay anything.
It has been done in my back, without my consent.
What is not acceptable is the lack of communication when it comes to payments.
When we pay our phone, our internet, our electric (etc.), providers send us invoices.
Sittercity, on the other hand, is charging us right at the source without letting us know and that is not acceptable.
So many people get tricked the same way and realize too late Sittercity have been charging them.
Charging candid customers who trusted them and gave them their card # WITHOUT sending them monthly bills is abusing their confidence.
I contacted customer services, my issue was mostly ignored.
They kept telling me like a broken record that the best they can do is to refund 3 months.

They argue that they automatically renew your subscription in order to avoid disruptions, what a marvelous lie!
They tell you that your opinion matter and that they will change their company policy. Of course, they do not!
They just make most of their money by deceiving the poor people who agreed to give their bank info.

Be very careful if you go ahead and use their services!

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3:14 pm EDT
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SitterCity SitterCity Charges

SitterCity continued to charge me from November of 2021 to August of 2023 after I canceled my account. They did not send billing receipts and they don’t send them on purpose, because they know they are fraudulently charging their customers and hoping they won’t notice. They have a long history of charging people without their consent. I was refunded only for my most recent charge of $73.14. They still owe me $438.34. They are insisting that if I actually canceled I would have received “three emails,” and yet even when I canceled recently, they sent only one email. I do not have the emailed history of my request to cancel because it was TWO years ago. They refuse to refund me what I am owed. They are a despicable and disreputable business and I will never stop telling as many people as possible not to use them. They are scam artists.

Desired outcome: Refund $438.34

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8:50 pm EDT
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SitterCity SitterCity Billing is Predatory

They use predatory practices for their billing. They have you call or send an email to cancel your auto renewal, but they do not sending billing receipts (they send plenty of other spam and garbage emails but not bills). They know people will not be aware that they are still paying. We just found out they have been charging our card for 2.5 years after we canceled. They refuse to refund more than a very small amount of the over $500 they charged us without notifying us. The customer service rep is extremely rude and threatening. Never ever pay them. They will charge you forever. And if you look them up online, you will find this happened to so many people.

Desired outcome: A full refund

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10:54 am EDT
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SitterCity Sittercity erroneously charged me for a membership I didn't sign up for and won't issue a full refund

Last year (July 2022), I signed up for a SitterCity $90 subscription. I used the service to message nannies but found the quality of the applicant pool to be very poor, the information on applicants to be severely out of date and the features of the site to be limiting. I provided feedback that the service was worthless to me and that I no longer wanted to use it. But I did not request a refund because I know they don't issue them. I thought after this that my subscription would be cancelled and not auto renew. This year (July 1, 2023) I was charged $84 for another subscription without any warning that my subscription was still active and about to renew. I was also under the impression my subscription was cancelled. I contacted SitterCity today to request the charge be reversed. Instead, I was issued a prorated refund. I feel this practice is deceptive. I was not given warning that my subscription was still active and would renew, I was charged when I didn't want a subscription and never logged in or used the service in any way this year, and I feel this is not only unfair but deceptive and fraudulent. I would like a reversal of the full $84 charge, not just a pro-rated refund. This business is not only offering a poor service, but is also highly deceptive in its business practices. They are also difficult to get in touch with with no phone support and only one agent available via chat who refuses to help me fully.

Desired outcome: Reversal of the full $84 charge, not just a pro-rated refund.

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12:31 am EDT
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SitterCity Complaints aren’t being taken seriously

I filed a complaint against a sitter with Sittercity, believing they would look into this. I’ve been a site member for over six years since I called. I filed the complaint and was told I would hear from someone from their safety team. Instead, I got an email asking me to explain what happened. I explained what happened and sent my evidence, and still no response. I called, and I was told someone would reach out. I waited a few days, and again, no response; the abuse from this Sitter got so bad that I had to file a restraining order against her. Sittercity didn't Care to reach out to me and resolve this. I got frustrated, and I told them to go F* themselves. I am disgusted by their professionalism. This is my child that we’re talking about, and they did not even care to hear me out. There’s no way this is this sitter's first time doing this to a family. I’m almost positive that she’s been reported before, and Sittercity just turned a blind eye, and shame on them.

Desired outcome: I would like a refund, and I would like to know why nobody reached out to me!

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9:53 am EDT
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SitterCity services & billing

The most unethical billing ever. They do very little for their astronomical fees. I can also see there is almost no place to review them. Wonderful how you cannot tell the world about their scams. The bbb has numerous complaints and yet they have a a+ rating. Not that I put much faith in the bbb but how is it you have so many complaints and yet get that rating. They refused to refund me 3 billing cycles after I had canceled. They claim they never received anything. How easy is that to do when you use their site verses you own email? I never received a cancellation so I cannot prove I did cancel. I used to get routine emails as a member but when I canceled (again they claim I didn't and will probably comment here) I stopped receiving any emails. I would never recommend this company as they must make a lot of money doing relatively nothing. The only reason we used them is due to the fact our other service went under. We were very happy with them. With sitter city you do all the work to find sitters, background checks etc. Why would anyone pay this go-between company? Word of mouth is so much better. Do not use them! Just wait for the response. It will follow almost immediately after I post this. I'd bet my life upon it.

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10:30 am EDT

SitterCity spam emails and text messages

I created my sittercity profile in hopes of establishing connections and potentially getting a job position. Unfortunately I have received nothing but SPAM emails and now text messages from fake accounts stating they found me on the site and think it's a perfect fit. They have somehow gotten hold of my phone number and have now started texting me. In addition, the site itself has logged me off countless times and has had me re-do my profile more times than I can remember. I have nothing positive to say about this site.

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9:27 am EDT

SitterCity this dog sitter job is not real

My daughter applied for this job & this lady has sent my daughter a picture of her family & dog, She said she would be moving to Memphis on Sept 4th, she gave an address of a vacant house.

She texted my daughter & told her she was mailing a check for over $2000 & wanted her to deposit it into her account via Atm or by computer. She gave my daughter a tracking number which is 9405501699320128630816 & the text number she text from is [protected]. She told my daughter this check was for the dog supplies & she would need my daughters bank routing number & account number, Please check these people out. She is paying $25 per hour account to her job ad. in Memphis tn, it looks like she has one under MS too.

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3:09 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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SitterCity Unauthorized credit card charges

I cancelled my account in December 2014. They have continued to charge my credit card after I terminated my account with them and my credit card had expired. To terminate an account, you have to submit a form. There is no email confirmation of me submitting this form so I cannot prove I terminated my account. Also, if you have a recurring charge, your credit card will continue to accept charges even if your card is expired and/or you have changed your credit card number. The *only* way to stop recurring charges is to terminate your account with the vendor (Sittercity) or close your credit card account. Beware Sittercity and carefully check your credit card statements for recurring charges you don't want. I have again tried to terminate my account with Sittercity. This is crazy.

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9:44 am EST

SitterCity David jones - babysitting scam

I came to sittercity.com in hopes of a job after I lost mine.A man DAVID JONES emailed me saying I was a great fit and he was relocating back to my area and would love to send me a check to secure the babysitting position. I was weary and almost turned down a REAL job for this one and my saving grace was GOOGLING his ema address ...[protected]@gmail.com and it showed me he is a fake...as your website you should probably do something about this considering all the posts are on this site...

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Dispatch Ninja
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Feb 07, 2016 9:12 am EST

He just tried to scam me I sent a complaint to sitter city . Real nice They offer back ground checks for sitters but not "parents". The whole experience creeped me out I cancelled my account entirely .

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SitterCity Customer Reviews Overview

SitterCity is an online platform designed to connect families with caregivers. The service offers a range of care options including babysitters, nannies, pet sitters, and senior care providers. Users can post jobs, review caregiver profiles, and utilize the site's tools to conduct interviews and background checks. SitterCity aims to simplify the process of finding reliable care through its accessible website, catering to those in need of support for their care-related requirements.

SitterCity In-depth Review

In Summary: SitterCity is a comprehensive platform that connects families with a diverse range of childcare providers. With an emphasis on safety and a user-friendly interface, it offers a variety of services to meet different childcare needs. While pricing can be a consideration for some, the quality of sitters and robust background checks contribute to its reputation as a reliable service. Overall, SitterCity is a solid choice for parents seeking trustworthy childcare solutions.

Overview of SitterCity: SitterCity is an online marketplace that specializes in connecting parents with local caregivers. It provides a platform for families to find and hire sitters for various childcare needs, including babysitting, nannies, and special needs care.

Services Offered: The platform offers a range of childcare services, from one-time babysitting to full-time nanny positions, as well as care for special needs children, pet sitting, and senior care options.

Ease of Use: SitterCity boasts a user-friendly website that simplifies the process of finding and hiring a sitter. The search functionality is straightforward, allowing parents to filter candidates based on specific criteria.

Quality of Sitters: The sitters on SitterCity are generally well-reviewed by users. Many sitters have extensive childcare experience and relevant qualifications, which are clearly displayed on their profiles.

Safety and Security Measures: SitterCity takes safety seriously, offering various tools and tips for families to conduct their own vetting process. The platform also provides resources on how to conduct safe in-person interviews.

Pricing and Membership Options: Membership options vary, with both free and premium subscriptions available. The premium membership provides access to additional features, such as enhanced background checks and unlimited messaging with sitters.

Customer Support and Responsiveness: Users report that SitterCity's customer support is helpful and responsive, with multiple channels available for contact, including email and phone support.

User Experience and Interface: The website's design is clean and intuitive, making navigation easy for both parents and sitters. The interface is designed to facilitate the matching process without unnecessary complications.

Background Checks and Verifications: SitterCity offers various levels of background checks, which can include criminal records, sex offender checks, and motor vehicle records, providing peace of mind for parents.

Diversity of Services (Babysitting, Nanny, Special Needs, etc.): The platform caters to a wide range of childcare needs, offering services that include part-time sitters, full-time nannies, and care for children with special needs.

Geographic Availability and Coverage: SitterCity operates across the United States, with a larger presence in urban areas. This wide coverage makes it easier for families in different locations to find suitable childcare providers.

Parent and Sitter Matching Process: The matching process is facilitated by the platform's search and filter features, which allow parents to find sitters based on specific requirements such as availability, experience, and ratings.

User Reviews and Testimonials: The site features reviews and testimonials from both parents and sitters, which can be helpful for new users to gauge the reliability and quality of the services provided.

Cancellation and Refund Policies: SitterCity's cancellation and refund policies are clearly outlined on the website, ensuring that users understand the terms before engaging with a sitter.

Additional Features and Resources (e.g., learning materials, emergency services): The platform offers additional resources such as articles and guides on various aspects of childcare, as well as partnerships with emergency services for added safety.

Mobile App Availability and Functionality: SitterCity's mobile app is available for both iOS and Android devices, offering the same functionality as the website for on-the-go access.

Community Engagement and Social Proof: The company maintains an active presence on social media and engages with its community, providing social proof of its services and success stories.

Company History and Reputation: With years of experience in the childcare industry, SitterCity has built a solid reputation as a reliable platform for finding quality childcare providers.

Comparison with Competitors: Compared to its competitors, SitterCity stands out for its comprehensive safety measures, extensive sitter profiles, and the diversity of services offered.

Final Verdict and Recommendations: SitterCity is recommended for parents who prioritize safety and a wide selection of vetted childcare providers. Its user-friendly platform and diverse services make it a top choice for families seeking reliable childcare solutions.

How to file a complaint about SitterCity?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with SitterCity in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with SitterCity. Include key areas to mention, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against SitterCity on ComplaintsBoard.com.

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