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2.2 17 Reviews

Sit ‘n Sleep Complaints Summary

5 Resolved
11 Unresolved
Our verdict: Engaging with Sit ‘n Sleep, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sit ‘n Sleep reviews & complaints 17

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10:50 am EST
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Sit ‘n Sleep Terrible

Today at Pasadena store I requested to exchange my two mattress bases. The Assistant Manager said he cannot help me at the store level and told me to call the customer service, or come again several days later when the manager is here. I stayed at the store and called the customer service number that he gave me. Customer services representative asked me which store I purchased it and I told him it was Pasadena. He then put my call on hold and called Pasadena store. The Pasadena store manager heard the phone rang, picked it up and IMMEDIATELY hanged up. I continued staying in the store and called the customer service number again. In the middle of my conversation with the customer services, the Assistant Manager without my consensus hijacked my call by grabbing my phone, talked to the customer rep. and told him to dismiss my request. I was totally SHOCKED! I don't deserved to be mistreated. It was not about whether the request was approved or not, but the way they treating and handling customers. I requested to exchange the bases but not the mattresses and ended up the customer service INFORMED me they were cancelling my whole order (2 mattress and 2 bases which have been delivered and worth $8000+) and scheduling a pick up. Ridiculous!

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11:35 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sit ‘n Sleep - Sleep consultant jordan ngo

My wife and I recently purchased a new bed (mattress and frame) from your store in Artesia, California. Our experience with David Smith was amazing. He was professional, personable, and was very knowledgeable about the company’s products and processes. After my wife and I realized we wanted to purchase a headboard, we returned to the same store hoping to...

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3:40 pm EDT

Sit ‘n Sleep KOIL KING customer service at Sit and Sleep

Sit and Sleep Warning!

BE AWARE that the mattresses they sell you are only warranteed for the TOP. Our $2300 one year old mattress is ripped and falling apart in four places on the bottom. They tell you to turn them but they are very heavy and made of cheap material on the bottom so when you DO turn them the seams rip apart because of the very cheap material used on the bottom. It's very deceptive because they use quality on the top part.

When we went back to this store in SC the salesman tells you to contact customer service, but they DO not get back to you even after lodging a formal written complaint and given photos of the problem. The person handling complaints is rude and cuts you off and never returned our messages. We have waited for over a month with no return call. I wish we had spent the money and bought a two sided mattress somewhere else where quality matters.

Desired outcome: Give us a New mattress that isn't falling apart on the bottom.

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Is Sit ‘n Sleep legit?

Our verdict: Complaints Board rates Sit ‘n Sleep highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 31% resolution rate for complaints about Sit ‘n Sleep raises questions. Diligently reviewing Sit ‘n Sleep's client feedback and resolution practices is recommended for those considering Sit ‘n Sleep's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Sit ‘n Sleep earns 85% level of Trustworthiness

Excellent Trust Notice: Sit ‘n Sleep near-perfect at 85% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Sit ‘n Sleep. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sitnsleep.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sitnsleep.com you are considering visiting, which is associated with Sit ‘n Sleep, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Sit ‘n Sleep as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Sit ‘n Sleep have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

The Sit ‘n Sleep website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Sit ‘n Sleep website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Sitnsleep.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Sit ‘n Sleep has been found to only resolve 31% of 1 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • Sit ‘n Sleep protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Sit ‘n Sleep's website seems to offer jobs or career advice. While this can be a helpful resource.
  • We conducted a search on social media and found several negative reviews related to Sit ‘n Sleep. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:21 pm EDT
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Sit ‘n Sleep Delivery time

I've visited Brea location and purchased the Kingsdown Mattress on 9/7. I have also asked if I needed a bed box (foundation) for the mattress and they said I didn't need it. Therefore, I purchased only the mattress and it was delivered on 9/9. When it arrived, I placed the mattress on the bed frame and it didn't look right. So, I called the Brea location again on 9/9 and they said that I needed the bed box (foundation) for the mattress. Therefore, I told them to order one for me. They said in order for the delivery to occur on 9/10, that I would need to come in before 6pm on 9/9 for the delivery to occur on 9/10. Therefore, I had to cancel my appointment and went to the store to make the payment. I got there on 9/9 and made the payment and they confirmed the delivery is scheduled for 9/10 and that I will get a call between 6pm - 10pm with the time on 9/9.
I did not receive a call on 9/9 so I called the store on 9/10 at 10am and they said they will find out and call me right back. After waiting 2 hours, around 12pm I called again and they said they will find out and will call me back in 10 minutes. After waiting another 1 1/2 hours, I called again and they transferred me to the delivery department. Delivery department stated the delivery was scheduled for 9/11 and transferred me to the customer service, which later transferred me back to Brea location. At Brea location, they stated that Delivery Department screwed up that the delivery will then happen on 9/11 and nothing they can do.
I had to cancel two appointments and now another appointment for 9/11 for the delivery; once on 9/9 when they told me to come in to the store before 6pm to make the payment to schedule the delivery for 9/10; second on 9/10 to accept the delivery (which I've called 3 times and waiting 4+ hours and found out that the delivery will take place on 9/11); third on 9/11 which I now need to cancel because they said it is NOW scheduled for 9/11.
If they were honest with me from the beginning then I never needed to cancel my appointments and didn't need to go through all this.
Very disappointed with Brea location service.

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8:27 pm EDT
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Sit ‘n Sleep Mattress

Bought a mattress a year ago and it hard as a rock, I thought support was the way to go. I went back to sit n sleep and they said I had a 365 day exchange policy. The delivery crew has come 3x now and won't do the exchange. Also they don't wear masks, gloves, speak english, and their hands were all dirty. I inspected the mattress before they came (I also use 2 matress protectors) they took my matress to the truck and brought my new one in then they brought the old one back in and said it was stained and it was damp. Each time they come they find some other reason to not exchange the mattress. Customer service doesn't care and now I have a mattress that for all I know they did something to it in the truck the 1st time! I would have noticed a damp stain before they came. I'm so upset and now have no mattress I feel comfortable sleeping on. With covid i'm not even sure I want it in my house now. Beware of exchange scammm! I have no idea what they did once it was on the truck! Customer service is rude and dismissive. Now I have to go spend money in this economy for a new one

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7:34 pm EDT
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Sit ‘n Sleep mattress failure, warranty not honored

We purchased a Serenity king mattress from Sit and Sleep in Murrieta, CA in May 2016 order number [protected]. It failed the first month we had it, tried to return it and was convinced by the staff member there that it just needed to be broken in more. Finally we could stand it no longer as my husband and I have bad backs.

In December 2016 we had had enough and contacted the store manager . We had an inspection done and the mattress was deemed to be defective. We did an exchange for and PAID for a firmer mattress thinking that would eliminate future problems. The mattress was wonderful for 2 months, then began sagging and sagging and sagging. Now we are waking with back aches again.

I contacted the store manager, the THIRD since we made our initial purchase. I asked her for a refund so we could purchase a mattress elsewhere. She said to me "I will tell you what is NOT going to happen, We are NOT going to issue you a refund". She said we could look at other mattresses IF this mattress is inspected and deemed a failure. The Aireloom is supposed to be their BEST mattress so WHY WOULD WE WANT A LESSER QUALITY MATTRESS?

Again, an inspection was done. After not hearing from them after a reasonable time, I called and was told there would be NO EXCHANGE as the mattress was ONE HALF INCH under the fail requirements. THIS IS UNACCEPTABLE. WE PAID $3400 for a mattress WE CANNOT COMFORTABLY SLEEP ON.

Let me tell you that I purchased an Aireloom mattress because over 20 years ago I had purchased an Aireloom Rip Van Winkle mattress that had a 30 year warranty (at that time). We slept on it several years and it is in our guest room now. We have had extended guests over the last few years and it does not show even a slight impression. It looks the way it did when I bought it. THAT was a mattress worth the money I paid back then. THAT WAS WHEN AIRELOOM WAS A QUALITY MATTRESS.

The only thing I can say at this point is since Kluft bought out Aireloom the quality has gone straight down hill. I am disappointed and outraged at the prices they charge for sub standard junk.

I asked for A FULL REFUND. I was told "It is not going to happen..."So? Sit N Sleep keeps my money (that I am still paying on) and I am forced to buy another mattress I guess.

Janis Uriarte
[protected]

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11:45 am EST

Sit ‘n Sleep Mattress

We just bought a mattress from Ali at Sit n Sleep Murrieta. The mattress in the store was perfect, but the one that was delivered was hard as a rock. I splurged on this mattress because i have a herniated disc in my neck and needed the best i could get. 2 years of physical therapy went down the tubes in one week one this thing. both my arms are numb and i am in constant pain. Ali stated a dozen times that he will guarantee the mattress. come to find out there is NO guarantee! i have the option to forfeit 20% of the cost to swap it for a new one, but no returns. He has NO idea what guarantee means! He stated that after 30 days it will be just as soft as the one in the store. NO WAY! it’s been almost 2 weeks and it’s not a bit softer. Now i have no choice but to sleep on an recliner, just to keep to pain manageable. DO NOT BUY A MATTRESS FROM THIS COMPANY, AND ESPECIALLY DO NOT TRUST ALI BELAGASEM. When i call to explain my predicament, he cut me off and said stop talking, you should have read your contract. The amount of paperwork was like buying a car. i unfortunately trust people, that's where i went wrong. CAUTION STAY AWAY FROM THIS PLACE.

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8:10 pm EDT

Sit ‘n Sleep Airloom mattress

I spent over $5000 on the top of the line organic mattress. Sit and Sleep sold it to me repeating over and over that it had a 20 year warrantee. When I purchased it all the salesman did was write on the receipt "20 year warrantee". I complained after several months because it sags a lot on my husbands side of the bed and there is a big lump in the middle of the bed. They sent out an "independent" person to measure the problem last year and they said it was not bad enough and I would have to wait a year. I did that and it is still not meeting their scale and this year they said my bed frame was faulty. It is the same heavy wooden frame I have had and it was not a problem when they saw it last year or when they delivered the mattress.
We are seniors and we cannot continue this game.

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9:29 pm EDT
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Sit ‘n Sleep Misrepresentation by salespeople

My wife and I purchased a bed at Sit 'n Sleep. As part of the deal, the salesperson insisted that we take a set of 600 thread count sheets and pillow cases and two expensive pillows as a gift. We later found that the invoice showed that we paid over $500 for those items. When we attempted to return the unopened and unused items, we were assured that these items were actually gifts and the price of them was deducted from the cost of the bed (over $2000). When we were told by a Sit 'n Sleep customer service person that they don't give away pillows and sheet sets and that we were paying for those items as indicated on the sales invoice. We then attempted to return the unwanted items again and they refused to allow us to do so. After much discussion, they agreed to credit us a total of $275. As this amount was better than nothing we took it but are far from satisfied.

Also, when one finances a purchase at Sit 'n Sleep, they open a credit card account at GE Credit Bank. (We were never informed that this was a credit card account and not a loan for the bed.) Even though we paid on time, they tacked on late charges EVERY MONTH. So each month for several months we had to call and have the late fee removed. Finally.we gave up and paid off the entire amount and closed the account.

The Sit 'n Sleep customer service personnel were rude and uncompromising. We attempted to discuss the matter with their public face and CEO, Larry Miller but were denied access to him every time. It is apparent that Sit 'n Sleep is a corrupt and unfair company.

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1:27 pm EDT

Sit ‘n Sleep Bad Bed Company

We purchased a Bed and paid cash. Within a week we heard popping and other noises on my husbands side. Within a month we called about the noises and complained that as my husband would stand the Matress would " Pop out". Three months in, the bed did have a sag. We turned the bed to see if it would help. It did not. The next month we asked to return it. The company sent out a man who took "measurements" Of the bed. He never sat or lied down in the bed to see if the problem existed.( This was like saying I want to return the shoes I bought and they say the shoes look fine). The only way to know the problem is to lay in the bed. Of course he said we would get a letter and ruling on the return of our bed. Can you guess the answer to the ruling. We could not afford another bed so our backs are in pain until we can afford it. Their must be a better way to purchase a good bed.

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nvrh0me
Fontana, US
Oct 04, 2013 12:35 am EDT

I too have had a similar situation recently... the bed on my side was much softer than my wife's. they sent out a "technician" to check out the bed. And I never saw any results of the bed being within specs. My suggestion to everyone, use SLEEP TRAIN if you have one near you. they advertise MONEY BACK GAURANTEE... NO 20% RESTOCKING FEE. SHAME ON SIT N SLEEP. I GET DISGUSTED EVERYTIME I SEE THERE ADS. I emailed them. They never responded.

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7:55 am EDT

Sit ‘n Sleep Do not purchase your mattress from this location

I purchased a Serta Metropolitan mattress from the Store in Palmdale Lancaster California. My Sales person was Michael Robinson.

My first complaint is that they promised me a week out delivery from the date of purchase, which I had to take off work to be home for. I was notified the day of my delivery that the mattress was not put on their delivery truck. My sales person offered me a 200.00 refund for my inconvenience. I was satisfied at that point.

The next week’s delivery again did not show up as promised by sit n sleep this happened three weeks in a row. Each time I had to take time off work to sit and wait for them to come.. With last minute notices that my mattress wasn’t in the store for some off the wall excuse, by my Sales person.

I was promised this 200.00 refund and to this day still haven’t seen it hit my mail box. Almost a month into my check of 1986.00 clearing. As I speak to Michael I become more and more frustrated due to his babbling on with excuses instead of straight answers.

As we were purchasing this mattress, our sales person was also preoccupied with new customers and the phone then giving me his 100% attention for the 20 minutes it took to write up this invoice. I as well work with the public and was very unhappy with his customer service skills.

My last complaint is that I purchased a California King that is suppose to be 72x84 but the mattress that was delivered is 72x80. This I am taking up with corporate because it is not the size that I ordered and what is stated on my invoice. Not to mention I cant bear to hear Michael babble with anymore lame excuses for one more minute.

Do not purchase your mattress from this location.

My last comment: YOUR KILLIN ME LARRY! GET DECENT SALES PEOPLE.. WHO DONT BLOW SMOKE UP OTHER PEOPLES ###.

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center99
Woodland Hills, US
Feb 27, 2011 7:51 pm EST
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I went to Sit and Sleep in Tarzana california. I went in and was shown by Doc (Sales Person) some beds that might be good for my back comfort. He showed me a Airloom Bamboo Hybrid line. There were 3 different kinds in this line (Bamboo Hybrid). He showed me the one that was firm but had a memory foam top. It was firm and soft and supportive. He said that is the Windflower. We wrote it up and had it delivered. As the men were delivering it. Something seemed not right with it by looking at the top. I asked the men to please show me the tag on it, since they put the name tag to the back. He pulled out the mattress about a foot. And I saw a green tag that said Bamboo Hybrid. I said I guess this is it. And they left with my old mattress. I went back to the room and layed down on it and it was hard as a rock. But sice the tag said Bamboo Hybrid it must be right. I have phsical limitations right now or I would have pulled the be out and looked at the tag again. Two hours into sleeping on the bed that night I woke up with such hip pain, Burning pain. I panicked and soothed myself by saying I will call them in the mornig and pick a bed that could be delivered the next day. I called and spoke to Doc, and told him the bed was way to firm and caused me alot of pain. 4 hours total sleep and in crippling pain, he said no you have to sleep on it and give it a try for a minimum of 30 day's. I said what ? He said read it on your invoice, it's on your invoice. I said you never told me that. He said it's on your invoice. I said I would have never bought a bed with that kind of limitations. And repeated back to him I can NOT sleep on this bed. He kept saying Im sorry there is nothing I can do. It will fell better the longer you sleep on it. I said that is not an option for me. I asked if there was something we could do to help me. I also reminded him of my physical limits and that this bed would cripple me the longer I slept on it. He said if I brought in a note from my doctor (noterized !) he might consider it, in another 2 weeks. He said he might consider it ? At this point I am crying on the phone. Begging him. Nope, cant help me, he knows I will like the be if I sleep on it longer. He also said the manager can't help me eather, because it is policy 30 day's min, and YOU signed the reciept. He said go buy a mattress topper, that sould help. So my husband and I went to the mall. $300.00 this little one and half inch, mush with your fingers topper ! Left the mall thinkingwe better find a cheeper one or a better one.
Going back the bed we puchased was $1, 700.00. I had my eye on another one originaly and Doc talked me out of it because it was $900.00 more. and that the one I was picking was just as good I"LL GET BACK TO THAT IN A MINUTE. Well after the mall we drove past a LEED'S MATRESS STORE. My husband said let see if they have a a thick higher quilty topper. We talked to the sales person and told him our problem. Well he worked for Sit and Sleep for over 8 years and said... Thats crazy... you go back and tell Doc you are going to return that bed TODAY ! And that if he will not go to the manager and have them call corp. He said the reason Doc dod not want to return the bed ONE of cousre is the commition.. He cant earn commition off of a bed I upgrade for another. So he would end up with less of a commision if I switched to another bed any bed. TWO: Also, Sit and Sleep has a contract with Airloom Beds not to sell there bed's in Leed's stores. So Sit and Sleep has to fill a quata of Airloom beds sold to stay within there contract with Airloom for product limited disrtibution with any other retailer (LEED'S). THREE: Doc gets a bigger commition on selling me an Airloom bed. Meanwhile this sales person can not benifit by telling me this because I can not RETURN the bed to Sit and Sleep. I have to EXCHANGE it with another one of there beds. And ## FOUR IS comming. We talked to Doc face to facew and he was cold and and unhelpful. We talked to the manager and he said he would need and ok from corp. They did THANK GOD ! So we went looking at other beds. And went to the one we picked. It was not the same bed that was delivered ! They delivered the wrong bed. It gets better. The tag DOES NTO SAY WINDFLOWER ON IT. Just the line Bamboo Hybrid. We told the manager he spoke to Doc and he said no... we picked that be, the Windflower, since they are not named, we pointed felt, layed on one bed but Doc wrote it up as antother bed (WIndflower) Airlooms firmist and hardes bed it the line. And ALSO THE ONE THAT IS HARDEST TO SELL BECOUSE OF THE FEEL> Which brings an even HIGHER commition! That guy is something else.. THe manger said he had to believe his Doc and that it was our mistake. We are taking 2 totally different beds. The ultra rock hard bed (delivered) or the firm plush top we wanted . Manager said we still have to pay the extra $280.00 for the exchange period. We will be talking to corp the tomorrow and let you knwo what they say.

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8:25 pm EDT

Sit ‘n Sleep We have been trying for almost 30 days to exchange our $4,000 mattress

If you buy from them ( Sit n Sleep ), make sure you get what you want. We have been trying for almost 30 days to exchange our $4, 000 mattress. The new mattress came today. They said they sent the best delivery team, , , HA! They bounced it off the tail gate of the truck, then punctured holes in it as the tried to get it up our stair case. They were very rough with it. When I told them I wanted to take pictures of the damage, they rushed the mattress out and almost had it loaded before I got back outside. The only thing that kept them at my location to deal with the issue was taking the keys out of the truck. An hour later, and several calls to multiple people (seems the supervisor that we were dealing with wasn't there, even though he promised me he'd be in all day). The old mattress is finally out of my house, they had to leave the mattress with the holes in it (wow, this time they got it up the stair with no problems, , , amazing). Now, Ive got to wait another 13 days to get this damaged mattress replaced, and out of our house. VERY CRAPPY CUSTOMER SERVICE! If you do need to speak with anyone there, contact Teresa at extension #1219, so far she has handled my issues the best. Don't deal with Frank, Leanne (ext #1218), or Shannon (ext #1217).

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stvo
Palmdale, US
Dec 17, 2009 3:07 pm EST

If you buy from them (Sit n Sleep), make sure you get what you want. We have been trying for almost 30 days to exchange our $4, 000 mattress. The new mattress came today. They said they sent the best delivery team, , , HA! They bounced it off the tail gate of the truck, then punctured holes in it as the tried to get it up our stair case. They were very rough with it. When I told them I wanted to take pictures of the damage, they rushed the mattress out and almost had it loaded before I got back outside. The only thing that kept them at my location to deal with the issue was taking the keys out of the truck. An hour later, and several calls to multiple people (seems the supervisor that we were dealing with wasn't there, even though he promised me he'd be in all day). The old mattress is finally out of my house, they had to leave the mattress with the holes in it (wow, this time they got it up the stair with no problems, , , amazing). Now, Ive got to wait another 13 days to get this damaged mattress replaced, and out of our house. VERY CRAPPY CUSTOMER SERVICE! If you do need to speak with anyone there, contact Teresa at extension #1219, so far she has handled my issues the best. Don't deal with Frank, Leanne (ext #1218), or Shannon (ext #1217). GOOD LUCK.

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12:27 pm EST
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Sit ‘n Sleep We paid almost $2000.00 for a mattress that should have been sold at an outlet mall

In southern California there is a mattress company named “Sit-N-Sleep” which fills the airwaves with advertising. My wife and I bought a mattress from them after laying on dozens of mattresses in their store. When the mattress was delivered it was much softer than the one we tested in the store. Because “Sit-N-Sleep” had a “..return the mattress within two month return policy which included a 20% restocking fee, ” we continued to sleep on the mattress for a month.

After a month we returned to the store and contracted to trade up to a firmer mattress. The extra cost including the 20% restocking fee came to more than $600.00. Sit-N-Sleep said they would deliver the new mattress and pick up the old mattress in about a week.

A few days later we noticed some of the mattress tags were wrongly placed. At that point we realized the delivery guys had put the mattress on our bed up-side-down. When we turned the mattress over and laid down on it we noticed it was much firmer. We canceled the second delivery and pickup and Sit-N-Sleep said they would remit our credit card payment within 3 business days. Two weeks went by and nothing had been done. We are now disputing the payment with our credit card company.

It has now been more than two months and we discovered that the mattress was not put on our bed up-side-down. Now we suspect the entire mattress may be a reject poorly constructed. We paid almost $2000.00 for a mattress that should have been sold at an outlet mall.

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Anthony Ciancio
Anaheim , US
Mar 25, 2010 12:31 pm EDT

Sit& Sleep is Crap... There customer service Sucks, along with there empty promises. I spent over $1000.00 for a defective mattress that has yet to be exchanged. I have been told by them several times, that my new bed would be delivered. It has yet to happen? I have filed a complaint with the BBB about there company and owner, who is full of Crap! I do not suggest anyone do business with them...

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6:43 pm EDT
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Sit ‘n Sleep Warranty service

I bought a 2300 Chatom and Wells mattress from Sit and Sleep with a Mattress pad that would guarantee the mattress from any stains. The mattress has sunken in over the five years and I called for the warranty inspection to have it taken care of. I was told when we bought it that any problems within the ten years that they would replace the mattress. The company sent out some guy who took measurements and said I would be contacted about the warranty. Approximately five days latter I received a letter from Sit and Sleep that due to a Stain on the mattress the warranty is null and void. The mattress pad sold to us was to guarantee the mattress warranty and not allow any stains to the mattress. The stain is the sized of a Quarter on a Cal. King mattress because the mattress paid did not due it job. I am thinking of filing an action against Sit and Sleep and Chatom and Wells but it is hard to get the information on the warranty from the company. Does anyone have any experience with this that can help us? It is obvious that Sit and Sleep did not back up the warranty on the mattress paid that would have not voided the warranty and you would think that a small stain would void the warranty. Anyone out there thinking about buying one of these should take note.

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97james
, US
Jun 29, 2011 12:13 pm EDT

We purchased two mattresses at Sit and Sleep and the nightmare started when they didn't deliver it. Then after taking delivery two weeks later the pillow top shifts and on the center of the bed a big lump. First of all, the customer service reps in Gardena are speak GHETTO and start out by saying, "How can we provide you with excellent service." Well, this company can't because they "DISHONEST." I don't get why they start out saying this, I just wish I'd never put foot in their stores. The CEO of this company or owner must be a total idiot and isn't paying attention to what is going on. He needs to pick up his head off the cement and hire a consulting firm or something that will increase quality assurance. Whatever you do, stay away from Sit and Sleep. Shop for your mattress elsewhere. This place is a HOAX!

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SVillarreal
, US
Aug 17, 2011 9:04 pm EDT

I purchased a Serta Metropolitan mattress from the Store in Palmdale Lancaster California. My Sales person was Michael Robinson.

My first complaint is that they promised me a week out delivery from the date of purchase, which I had to take off work to be home for. I was notified the day of my delivery that the mattress was not put on their delivery truck. My sales person offered me a 200.00 refund for my inconvenience. I was satisfied at that point.

The next week’s delivery again did not show up as promised by sit n sleep this happened three weeks in a row. Each time I had to take time off work to sit and wait for them to come.. With last minute notices that my mattress wasn’t in the store for some off the wall excuse, by my Sales person.

I was promised this 200.00 refund and to this day still haven’t seen it hit my mail box. Almost a month into my check of 1986.00 clearing. As I speak to Michael I become more and more frustrated due to his babbling on with excuses instead of straight answers.

As we were purchasing this mattress, our sales person was also preoccupied with new customers and the phone then giving me his 100% attention for the 20 minutes it took to write up this invoice. I as well work with the public and was very unhappy with his customer service skills.

My last complaint is that I purchased a California King that is suppose to be 72x84 but the mattress that was delivered is 72x80. This I am taking up with corporate because it is not the size that I ordered and what is stated on my invoice. Not to mention I cant bear to hear Michael babble with anymore lame excuses for one more minute.

Do not purchase your mattress from this location.

My last comment: YOUR KILLIN ME LARRY! GET DECENT SALES PEOPLE.. WHO DONT BLOW SMOKE UP OTHER PEOPLES ###.

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stshd
, US
Nov 15, 2011 7:06 pm EST

We purchased a mattress and mattress pad from sit and sleep 5 years ago that came with a 10 year warranty on the mattress and a stain warranty from Phoenix mattress pad company. We had spilled some juice on the mattress that created a small stain and called Phoenix to have it cleaned. They sent a tech out and he made a poor attempt at cleaning the stain and left. We then called sit and sleep to report a large depression on one side of the mattress. They sent a 3rd party out and preformed a measurment on the mattress. The result was 1.25" depression which did not meet their 1.5" requirement to replace the mattress. I went to Sealy's web sight and downloaded the specs and procedure to measure the mattress. I measured over 2". Called Sit & Sleep and they sent the tech out again and he found the same as I did. HMMMMMMMM!. Now we have had Sit and Sleep out twice to replace the mattress and they refuse as they say they can see a stain. We have had numerous people look at the mattress and we can see no stain. They are trying to get out of replacing the mattress and hope we will give up. We are filing a claim in court to make them honor the warranty. Bad business. Do not do business with these people.

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Monkeyin my Bed
Brea, US
Aug 17, 2009 1:54 pm EDT

I am having a problem with my mattress from Sit in Sleep as well. I have an E Collection Vitality that is less than a year old. The bottom of the mattress "tears" when we change the sheets. We had the "mattress inspector" come out and take pictures. A week later I called to see what was happening and was told that since the mattress has obvious tears in it that it is not covered under warranty. The customer service agent would not let me talk to a manager or give me the warranty company information. Her advice was to read the instructions on how to move the mattress correctly. I asked to return the mattress, she calmly said not allowed and then she hung up. I would not buy from Sit in Sleep or recommend any one to buy from them.

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Sit ‘n Sleep Bad mattress

In southern California there is a mattress company named “Sit-N-Sleep” which fills the airwaves with advertising. My wife and I bought a mattress from them after laying on dozens of mattresses in their store. When the mattress was delivered it was much softer than the one we tested in the store. Because “Sit-N-Sleep” had a “..return the mattress within two month return policy which included a 20% restocking fee, ” we continued to sleep on the mattress for a month.

After a month we returned to the store and contracted to trade up to a firmer mattress. The extra cost including the 20% restocking fee came to more than $600.00. Sit-N-Sleep said they would deliver the new mattress and pick up the old mattress in about a week.

A few days later we noticed some of the mattress tags were wrongly placed. At that point we realized the delivery guys had put the mattress on our bed up-side-down. When we turned the mattress over and laid down on it we noticed it was much firmer. We canceled the second delivery and pickup and Sit-N-Sleep said they would remit our credit card payment within 3 business days. Two weeks went by and nothing had been done. We are now disputing the payment with our credit card company.

It has now been more than two months and we discovered that the mattress was not put on our bed up-side-down. Now we suspect the entire mattress may be a reject poorly constructed. We paid almost $2000.00 for a mattress that should have been sold at an outlet mall.

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MR AND MRS G
, US
Mar 19, 2014 1:52 pm EDT
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miss g again forgot to mention i realized the first "stain" was a circle impression from the foam support we had purchased to make the mattress firmer. also the customer service representative Charon was rude, impersonal and eager to try to sell me another mattress. why would i buy another mattress from them.

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MR AND MRS G
, US
Mar 19, 2014 1:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

purchased a cal king pillowtop mattress set from sit n sleep within 30 days we were experiencing severe lower back pain, shoulder pain and neck pain but we assumed it was adjustment to the new mattress after 60 days the pain was getting worse but the exchange time was expired. we noticed the mattress was beginning to slump where we slept on both sides of the bed so we purchased one of those foam supports. this did not help for long so we returned to sit n sleep to complain. we were told a representative from an "independent company" (precise mattress inspection) would come out to inspect it for defects. we phoned the company and the representative came out within a weeks time and we would be notified of the decision within 7 to 10 days. after 2 1/2 weeks I phoned the inspection company and was told to phone sit n sleep. I phoned sit n sleep and was told our mattress was found to be defective and we could come in for an exchange for the price we had paid on another mattress. the salesman, doug, had us lay on a computer enhanced bed to supposedly find the right mattress. after this we ordered another mattress for an additional 290.00 and given a delivery date. when the delivery agent comes he begins to re inspect the mattress for "stains" he finds a circle that is so light you cannot immediately see it and says he cannot exchange the mattress.the customer support representative "Charon" who eagerly informs me my warranty is voided because of this stain unless I get a licensed cleaner to remove it she cannot exchange the mattress. I phone, Chem dry who came out the same day and spent 2 minutes removing the "stain" he stated it was ridiculous and just a ploy for sit n sleep to avoid exchanging the mattress. I phone sit and sleep again, they send out the new mattress again and this time the delivery agent finds another "stain" about the size of a quarter and refuses to exchange the mattress and Charron phones me to say the warranty is voided. she also asked if I had purchased the mattress cover from sit n sleep (cost of 150.00) she could refer me to that company. I read on the consumer complaint information online for sit n sleep that the mattress buying the mattress cover and you still get a "stain" does not mean sit n sleep will exchange your mattress. the mattress is almost impossible to sleep on as the slump on both sides of the bed is now indented further when we lay on it. further investigation from us has uncovered sit n sleep is scamming consumers with this "stain" reason. if a mattress is found to be "defective" what does a "stain" have to do with getting rid of the mattress. Obviously, they are re-selling defective mattresses.

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Sit ‘n Sleep - Scam

I purchased a high end Chattam & Wells mattress from SitNSleep on 7-29-06 with a 10 year non prorated warranty. The mattress is junk and has fallen apart internally. It was inspected and found to be defective and approved for replacement. Sit N Sleep just issues a credit to come into the store and "BUY" another mattress. The credit is not enough to cover...

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Sit ‘n Sleep Toxic mattresses

I bought an expensive simmons mattress from sit and sleep one week later I have developed severe rashes, I have had to see a dermatologist he thinks it might be an allergy to fleas or ticks, I read an article that says there is an epidemic or bed bugs so I went out and bought a tarp to cover my mattress, just to test it and see if there are any differences in my rash, guess what all this time I have been sick with this damn rash, is because my bed is toxic, they are not cooperating with me so far, and if necessary I will seek the help of a personal injury attorney.

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Anne M. Berg
,
Jun 05, 2008 3:11 pm EDT

I recently purchased a Tempur-Pedic mattress from SitAndSleep in Stevenson Ranch, CA. Took ill immediately, moved the mattress out in my garage and am now slowing healing from dizzyness, severe headaches and coughing. The mattress will be properly disposed of.

Never again will I purchase a major brand mattress, but will look for the organic alternative. I was not informed at the store that the mattress needed off-gassing before using it.

I am now on a major campaign to inform the public about the latest Guinea pig experiment on an unsuspecting America public. Just knowing what's in mattresses today is enough for me never to purchase another one again. It was a costly mistake, but by learning the truth it may have saved my life.

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