SingTel
reviews and complaints

Hi
I would like to raise my concern regarding my fiber board band application
Previously i was using adsl from singtel and your salesperson called to tell me that they going to cease adsl from end mar 2018. I was told to migrate to fiber boardband. As early as last year December i have been enquire about it with the salesperson and send in my application. But there is no reply from your salesperson. Until April 2018 another salesperson reply to my mail stating that the previous salesperson already not in the company and want me to re submit the application form. I have shifted to a new location and wanted the fiber to be at the new place. I re submitted the application form and was told that the installation will be on 13 Jul 2018. Intially already inform the salesperson that I want the fiber to be at the new location in Dec 2017.
Few days ago they called me the the appointment have rescheduled to 13 Aug 18. It is ridiculous that the fault of your salesperson not attending to my mails becomes my delay in the fiber. And since mar 18 I have not been able to use the adsl there is totally not network at all but your salesperson insisted that they have not cease adsl and I have to pay for it. Why is it other provider can activate the fiber within 2 weeks and your side need to wait so Long and no response from your salesperson.
I have enquire about the fiber since Dec 17 and submit the form in Apr 18 why is It taking so Long for you to process the order. And I should not be billed for the adsl since mar onwards. No network was available since mar onwards and it even came out in the media that adsl will cease on mar. you salesperson keep insisted that they have not cease the adsl and said it is my cable fault that is not receiving the network.
Please look into it and I do not want to wait till Aug to get my fiber.
If your side cannot activate, please do not make empty promises. I will look for other provider and I will not pay for the adsl usage that I am not using.
The service of your salesperson is very bad, keep delaying me by saying will get back to me which he never did. Please look into the matter.

The doggy salon
59 sungei Tengah road #01-06

Hi,
I would like to bring to your attention that the phone numbers [protected] have been nominated under Yong Mee Ying (S2595175A ) since Apr 18 .
I am aware that we should have received discount on my phone bills. But the bill received didn't show the discounted amounts. This can be seen in the attached bill document.
Please advise when we can have the updated bill and refund to the account as soon as possible.

Thank you

Regards
Yong Mee Ying

I went to the Tiong Bahru Plaza singtel shop to change my residential address and ask about recontract stuff. I took a queue number with one person in front of me. However, I clearly saw several customers without taking queue number and just went to the counter directly. The counter staff did not ask for queue number either and just started solving their problems. There may be some misunderstandings in between. However I feel that it is quite unfair to the people queuing behind. One customer who took a number benhind mine complained about this issue immediately and the counter staff immediately went to solve her case. This makes me even more confused about the whole queuing process. I hope that in the future singtel shop could improve on this.

Hi, I am a customer of the singtel sim only starter pack for 55gb data. The data plan resets on the 24th of every month, hence today is my 4th day into my new month.

I am here to bring up the issue of singtel's repulsive charging methods to my data usage. As I have a mifi device alongside the sim card for the sim only starter pack plan, I was able to track my data usage that was displayed on the screen of the mifi device.

On the night of 27th july 2018, it was clearly stated that I have only used up 5.4gb of my 55gb data plan, right before I went to bed. However, when I woke up on the morning of 28th july 2018, singtel has indicated that i've used up 54.6gb of my 55gb data plan, which means that 99% of my data plan has been used up for no apparent reason, and that "I have used up 50gb in a span of 3am to 9am when I was in deep sleep". This is ridiculously impossible.

There was no way I was able to use up that much data in my sleep, and no way anyone else could've hacked into my mifi device because it contained a password just like any wifi device. My computer and phone were both shut down, and locked. Yet, when I called the singtel customer care service about this issue, they claimed that it was a valid charge and that I have used up 50gb from a span of 3am to 9am. They also told me to wait for the investigation team, as they continued to delay time for the next billing to charge me money for my data usage that I did not even use.

If I can be a victim of this kind of issue, any singtel customers can also be a victim. For those of you who are reading this right now, we cannot let corporate companies like singtel to extort our money and charge us fees for something we have not done. And to the singtel corporate management, I hope you would really do something about this issue and return me the data that I did not use. I have been on this plan for months, and this is the first time something so ridiculous such as this happened to me.

Your unhappy customer,
Wan xuan

I signed up for the Singtel 1Gbps Fiber Broadband comes with free 500MB Data SIM.
The contract starts on 9 June 2018.

1) Until today, 24 June 2018, I have not received the free 500MB Data SIM.

2) The ONR (Optical Network Router) Primary Level Master Login name (telecomadmin) and Password (admintelecom) which is supposedly to be only known to Singtel Support Engineers/Technicians when customers need technical support, was leaked to me by accident by the Technician who installed the setup in my home on 9 June 2018, as per 1st phone call between Kitty (Customer Care Officer at tel: 1688) on 18 June 2018 10.30pm.
On a second follow-up phone call from Kitty, she denied that the Primary Level Master Login name and Password is supposed to be confidential. Subsequently, Kitty overturned her words to me. One example was, she initially said she knew the name of her boss' boss but subsequently denied that upon my request to know that name.
If the Master Level Username and Password can be known to all customers, there will be a serious security breach on Singtel's end as I could potentially have a guest in my house who is also Singtel Fiber customer and illegally gain access to my home network!

3) A lot of my precious time was wasted: (i) waiting on tel: 1688 before someone picks up the call, (ii) on talking to Kitty. She is extremely unhelpful and turned and twisted on her words several times.

4) Singtel provided ONR Secondary Level Username "root" cannot be changed to customer's preferred.

5) Singtel provided AC Plus Router Username "admin" cannot be changed to customer's preferred.

6) No Guest Zone feature available in Singtel provided AC Plus Router.

I expect this complaint to be taken up and resolved promptly.

My contact info:
tel: +65-[protected]
email: [protected]@yahoo.com

Dear sir
While it is good to make use of technology in operation, however, from the ground observation, it is much better to use back the traditional way.

As most of the customers will go for shopping due to queue number is long... This created too many "empty slots in between" and those customers cannot make it back on time too... But we still need to wait for each called number for 5mins... This eventually created more than an hour if 12 customers are in midst of shopping... Then for those customers whom waited patiently in your branch, they are in the losing end...

In addition, your customer service is too friendly and spent quite a sizable time with each customer which create longer waiting time for those customers in hurry.

Conclusion
Can you please reverse back to the old way which is short and sweet and no need to spend too much time on each of your contact point..

Thanks
Brian

To start things off, and I hope this bloody goes on records so that I won't have to keep repeating my story over and over again (which I've been doing for the past 5 years whenever it comes to handling my brother's account).

I was handling two accounts from Singtel.

One of which was signed on by my father using my younger brother's NRIC years ago, which I took over to pay for about 5 years ago. DO NOTE that my brother is on the severe spectrum of autism and is non-verbal.

Fast forward to last year, 2017.

After having enough of the trouble of trying to handle my brother's account, I decided to transfer the ownership of the account that was under my brother to me. I had called in beforehand and asked what were the procedures and what documents to prepare to ensure a smooth transaction. I was told to prepare his NRIC, bring him along, and a document of a letter of transferring of ownership. I did that and I went down to Causeway Point's Singtel Shop. I waited my turn and I was served by this Filipino guy. He took photocopies of my and my brother's NRIC and took the letter, telling me that it will take 3-5 working days for the transference to complete. There was another issue that occurred revolving the same staff trying to close a deal instead of listening to my issue about the account. I couldn't believe how that staff of your behaved that I walked out, thinking that the transferring of account would still commence and all would be settled in 5 working days.

It was only Feb of this year, 2018, that I called back to settle the outstanding amount of the other account under my name. Turns out, I had transferred the outstanding amount to a wrong account via AXS and the money went to my brother's account (WHICH I thought had already transferred to my name) instead. Not only that, the kind customer service lady, whose name I forgot, actually told me that I had actually overpaid Singtel for the services and said that there would be money being refunded. The FRUSTRATING part is when I found out for her that the account that was initially under my brother's name was, in fact, STILL under my brother's name. There was no transferring of ownership done. DESPITE I had taken the time to come down to Singtel at Causeway Point (despite my full work schedule) and prepared the documents and all, to ensure a smooth transaction. I did my part, but apparently, their department who was handling this did not. The customer service told me that she would check with her manager about my situation because, despite my brother is autistic and non-verbal, he is without a bank account. The cheque to refund the money would have been pointless and seeing as I'M the one who is handling all finances at home, and I had overpaid, I SHOULD get the money back under MY NAME. The kind customer service took the time to check with her superior and got back to tell me that given my situation, the cheque will be issued under my name instead of my brother's name, ONCE I provided filled up an Indemnity form, along with another letter of authorization to transfer the ownership of the account. AGAIN, I did that and emailed the documents.

Two weeks after that call, I received the cheque... and saw that it was payable to my brother's name. To make it worse, it was a crossed cheque, which means I'd need to deposit it into my brother's bank account... which he doesn't have. Livid, but unable to do the call back due to my busy schedule, I let it be UNTIL the day before Labour Day. I did a callback to find out how to resolve the matter of A CHEQUE THAT I CANT USE BECAUSE IT WAS UNDER MY BROTHER'S NAME, DESPITE ASKING FOR THE ACCOUNT TO TRANSFER FROM HIS NAME TO MY NAME and was assisted by another Filipino guy whose name I didn't get. After explaining the same crap I had to do EVERYTIME I call in, he said that he would do a call back after he checks on the matter, and promised to call back TWO days after the public holiday.

Two weeks passed and there was no callback. I called in again, the day after Vesak Day, and got a guy named Mohan and I had to go through the same crap of sharing my situation about my brother. He said that he would check on this matter and forward this matter to the "investigation" department to find out why this issue happened and how to resolved it and he will update me within 3 working days. FORWARDING ANOTHER TWO WEEKS, there was NO CALLBACK. By this point, I AM EXTREMELY LIVID. What's up with these guys making promises and NOT KEEPING THEM.

Yesterday, I made another call, requesting for the Mohan who assisted me before. I was served by this guy named Danso. He said that he would request this "Mohan" to call me back. Thinking that this Danso would know which Mohan, I took his word that Mohan would call me back.

I waited until today, there was still no callback.

I called in TODAY, and got Kirti Kerthika to assist me. Please pass my apologies to her for blowing up on her when she was trying to help me to the best of her ability.

Anyway, it turns out that when she was checking the system of my correspondence with Singtel staff, she pointed out to me that THERE WAS NO INDICATION THAT MY MATTER WAS BROUGHT UP TO THE "INVESTIGATION" DEPARTMENT. THAT MOHAN GUY DIDN'T DO HIS JOB PROPERLY AND LEFT ME WAITING (Maybe he did do his job properly, but AT THIS POINT OF TIME, IT SEEMED LIKE HE DIDN'T). Another shocker, Kirti also stated that there are many Mohans in the customer service team, THUS THAT DANSO GUY PROBABLY DIDN'T EVEN KNOW WHICH MOHAN ASSISTED ME since there was no record of HIM assisting me in the first place. Moving on, Kirti promised that she will do the same thing that MOHAN did, and that the investigation department will contact me within 3 days time, which I'm doubting that they will because of how many times I was told that I will get a callback, but in the end, I'm the one calling them back.

So, I'm left waiting for assistance that probably isn't coming anytime soon until I make another call.

All I wanted is to resolve this matter and get my money back (which is $321.00).
I have a cheque that is under my brother's name that I can't do anything with that has the validity of 6 months from the day of issue.
It was issued on 10th of April 2018. Now it's 13th of June 2018.

I don't even know what to do anymore.

Dear Sir/Mdm

Good afternoon.

We are suffering the multiple service down time of our landline at our nursing home.

Our tel number is [protected] is a hunting line with an auxiliary line [protected].

The line was not working from sometime in Dec 2017. It was not apparent because people who cannot get through the line will simply call the mobile phone number of the manager.

It was by coincidence that the fault was discovered. We immediately reported it and it was rectified by Singtel. However, the same fault occurred a total of three times since January 2018.

Dates of visits by Singtel Technicians:

1) 19 Jan 2018 ( complain was tel no [protected] was not working)

2) 19 Feb 2018 ( complain was tel no [protected] was not working)

3) 22 May 2018 ( complain was tel no [protected] was not working)

Each time the technicians said the fault is at the nearby exchange station housed on the property of Balmoral Plaza, 271 Bukit Timah Road, 259708. They would go there and comeback and said its connection is rusty and invariably would be rectified.

In the most recent visit, the technician Mr Tan Ah Chwee returned the same information and when I spoke with him on the line and ask him to do more to ensure that the problem is rectified permanently, he said it is not his problem and if there is anything I should take it up with higher authority. This is a very disappointing typical answer.

We are operating a service something like a hospital that everyday, patients in our Loft fall ill and require important medical information to be communicated to the family and laboratories call in blood test results.We need a reliable phone line.

I hope something can be done about it.

Dr Lee Wee Joseph
Medical Director
Good Shepherd Home Pte Ltd
255 Bukit Timah Road,
S259691
Mobile [protected]

Due to overdue payment. My account had been suspended, i paid the full amount, email singtel. They actually let me know that i have to call 1688 due to the ceased of my account. Afterwhich ive informed that I've to wait 11 days for connect back my connection when i actually need to use urgently. And i have to pay $90/145 to let them connect back. Which made me very upset about this matter. As i already paid the full amount of what I owe and i expect to get my connection back again. Yet ive been told that i need to wait for so many days and i still have to pay more for it. Which is totally ridiculous. This is the first time i sign up with singtel and also will be the last time. Because of this, i might not be able to finish my paperwork and totally waste of my time even since this morning 10 /11 plus till now.

Have just renewed home broadband at west mall singtel roadshow. Have informed the singtel personnel that we encounter issues with modem connection on and off. We also call the hotline who then send the technician to check. The technician has advised us to change the modem when we renew our broadband. Therefore, we renew it. Was told to wait for sms to collect the new modem
Few days later, I ask. The singtel personnel get back and say can not change. Enquire on this why so inconsistent... he says will ask his supervisor and get back but he never get back...
I am very upset with this inconsistency...
Appreciate you could look into this..

I am still waiting for the sms to collect the modem...

Singtel Hi card

I've recently received $39 credited in my mobile account.

Since the balance has been dropping.

Deduction from account not appearing logical.

Claimed overseas usage when roaming is switched off.

Kindly assist me in recovering the credited amount that has been deducted in claimed usage, when there has been no such usage.

Thanking you,
Surya Devan

Dear Sir,

04.06.2018, I have been in New Zealand for 3-4 days now and have since switched to a local sim and turn off my data roaming on my handphone (+[protected]). However, when I switched back to Singtel sim card today, I noted a pay-as-you-roam charges on the SingTel app and the charges increased by the seconds and I am on hotel wifi. To my dismay, the "Contact Us" function is not working and all the messages that I typed in are not delivered.

I have now even turned off the data roaming function via the Singtel app. Appreciate if you can look into the matter and waive off the $22 charge on pay-as-you-roam on the mobile number 9787 3676. FYI, I am not sure if the amount is still increasing as I typed the message.

Thank you.

- 29 May 2018 till present

- Singtel account: [protected]

- After recontract problem with Mobile Data. Data connection only connect for few minutes and totally unable to connect after. Call 2 times to Singtel technical department and personally went down 2 times to Singtel shop (meet 5 staffs) and almost 10 times of repeated troubleshooting but still unable to resolve and without providing better solution and no one follow up the case, not responsive.

Waste more than 20 hours waiting and troubleshooting because of service provider did not provide the standard service.

- Resolve the issue permanently and reasonable compensation for my inconvenience and wasting time.

I'm on SingTel wifi and my download speed for spotify (only) is really slow. When i download music on spotify through another network service, the download speed is as per normal; relatively fast. However, I noticed recently that when i try to download music on spotify over my home SingTel wifi, it downloads much slower than before and much slower as compared to other networks and even [protected]@sgx. ( btw one song used to download in about 1-2 seconds but now it takes more than 20 seconds )

I did my recontract through a phone call from salesperson Vicky Low Bee Key. He agreed and confirm that Singtel technical person will come over and install the modem, TV setup box on the 30/05/2018 between 6-9pm. However, nobody turn up except delivery man from Ninja courier service provider. When I call the customer care consultant, I was told that the salesperson will call me back and explain to me. The following day, nobody bother to contact me and I was force to call CSC again for update. Then I was given an appt date which was 1/6/2018 at 9-9.30am for the installation of modem. This time, technical person told me that he was given a order to do repair and not install new set. After going through all these [censored], I decided not to recontract anymore as it was Singtel who failed to deliver as per sale agreement. Singtel breach the contract as until today 1/6/2018 I still got to live with the old modem. I requested for someone who is able to make decision to give me a call and do the cancellation for me due to Singtel unable to fulfill as per sale agreement. Finally, I was told by another officer who took up the case and say will get back to me only by next wed. For goodness sake, I have to wait till next Wednesday. So kindly tell me who breach the sales contract? Do contact me at [protected].

Since Singtel unable to fulfill then I dun think the contract still valid. Revert everything back to the original and I shall take it as nothing have happen before. Sincerely disappointed with the service provided during this whole incident. Refer to the sales agreement attached. I hope someone is able to give a fair judge.

Disappointed customer
Lim Kok Kwang
9650 8899

My name is Chia Wen Chien, NRIC S1398799H.
I am giving this information so you can look into the details of my case over the past 5 days from 28/5 - 1/6/2018.
For Singtel TV I have been paying for a service to have two TV boxes.
On 28/5 I exchanged a faulty TV setup box. Subsequently found that I could not access service for two boxes but only one. After contacting the technical desk, I was told that the service will be reactivated at 6:30pm, if not 8:30pm, failing which definitely by midnight. The staff said it would be attended to individually after taking note of the new box's details.
Nothing happened.
I called again on 29th morning and another person told me it will take 1-3 days for activation. I was made aware that on her record, I only had one line entitled. Despite my billing account showing otherwise. Nothing was done despite my insistence.
On the third day, 30 May, when I spoke to another person, and again having to do the same repeated switch off, switch on routine of the past few days, he said that I have only one line on his record and he will have to get his manager's approval to re-activate the second line. This was after me repeatedly mentioning that I have had an existing paid service for two boxes. He said he would get his manager's approval.
After a wait for the service to be re-activated, on the fallacious assumption that something was being done, I had to call back as nothing was done. Now a new person was involved with the other one gone off. And this one didn't know what the other had done. He makes me do the rigmarole unsuccessfully and comes to the conclusion that the next stage is to send a technical team down. The appointment is for 2 days later. And he wasn't going to make the effort of getting someone to attend to my problem earlier or as a priority despite the problem persisting for the past 3 days.
The assumption is that it is a hardware problem.
While we are arranging the appointment, the non-working new box works. And the other box which has been working whilst we are speaking, stops working. I make him aware of this and tell him that the problem is still the problem of not having the second line activated. From my previous conversation with his colleague, it requires a manager to do this.
I ask to speak to a manager thereafter repeatedly through phone conversations and the Singtel App as I want to escalate to the next level since the current level is not solving the problem.
On the fourth day, 31 May I phone again and speak to a new person and ask to speak to a manager immediately as my experience has been that the front line can't solve my problem. She refuses to let me speak to a manager now and tells me that a manager will call me in 2 hours time. I said that is unacceptable and I will not be free. I said angrily that she can then not bother.
The fantastic thing is that of all the things I asked her to do, like get the second line reactivated, to check my account to prove that I am entitled to have two lines etc etc, the only thing she seems to have followed is to not bother. I say this because nothing happened to solve my problem and no manager called me.
Let me make it clear at this juncture that my request and later insistence on speaking to a higher authority was not to complain but to get my problem solved as the staff had told me earlier that it required a manager to approve the reactivation and the fact that the current level was not solving my problem that was persisting for 4 days.
It was a problem that started immediately by an erroneous action on 28th that resulted in your records showing I was entitled to one line only. An error that can be effected in a split second but that was not solved in 4 days.
Today my problem was solved. Don't be too quick about congratulating your company because the way it was solved shows up more clearly the substance of my complaint and why I am now making a complaint.
Mr Khairul, the technical staff assigned to come to my house, called me beforehand to confirm my appointment. I mention his name because he deserves accolades. I told him briefly that I thought it was not a hardware issue because the new box is now working and the previous box is now not able to work. I told him that he needed to check whether two lines were activated or else he would waste his time coming over since that was the problem. And he can check my account to verify that I was supposed to have two lines. He said he would do that check. Shortly after that he called to check back saying that the two lines were now up and working. True enough now both boxes were working again.
When I asked him what he did, he simply said, "I checked you were supposed to have two lines but only one line was activated. So I just switched on the other one."
No manager involved for approval, no need for approval. I was to have two lines, so he gave me two lines. Mr Khairul was simple and knew what was lacking and what had to be done and did it.
As I have been telling the other staff all along, it just needs a simple step.
Now you know the details. Let me give you my complaints about the very, very poor service standard of singtel.
I am not singling out any individual and so have not named any except Khairul. The trash service I have received is a reflection of the corporate trash service standard of singtel.
1) My case is attended to only when I am speaking to someone and for that duration. There is no indication that follow up is done to continue to solve the problem after the phone call. The person I next speak to starts the same process all over again. If really a manager is needed to approve the re-activation (and Mr Khairul proved otherwise) no one followed up on getting the necessary done. That is why it has dragged on for so many days. Conclusion singtel cant be bothered and/or largely incompetent
2) when I ask to speak to a manager or the next level up as the problem is not solved, I never got to speak to one. This is downright rude and high handed.
3) In the face of promises of delivery of solution, we'll trained apologies and assurances, but actually non-delivery and non-follow-up of any actions, I find that all the advertising slogans hard to swallow.in fact they appear to be out and out lies.

Regards,
Wen Chien

I reside at 200 Pasir Panjang Road #02-18 - the subscription of my broadband service should be waived when your broadband/wifi had consistently failed to perform up-to it's standard. For the past 1-2 years, I had requested for several checks and again the past week (20-27 May 2018) - my laptop / mobile phones at home had limited access to home wifi and it turn out my mobile phones need to tag on data-plan, this usually happened in late evening (after 7pm) and extremely weak signal or no signal available for my mobile phones.

Could your service team do something for the network in my area or at least change the Modem/router as it really create frustration for the constant poor signal @home when especially Singtel claim the service had upgraded to 5G but sad to say I would rather it remain at 3G when less problem had been detected in the past.

Urgent attention

Dear in charge,
My appointment for relocation of home internet and all is suppose to be on 9th May 2018. Singtel called to inform that at the moment they cant fulfilled this app due to software issue. And will call me back for another app. On 11th my hubby called again was told by another operator that no such thing as software issue on singtel side. So will call me again to reconfirm the app date. Wait for another week no call back.. pls check the system for how many times we have called but always get the same answer case under pending. Operators Already email to the support side but to no valid reason or issue being settle. My family of 5 needs to depend on data to get by and children cant do their homework online. Is been close to a month and our wifi mio tv and handphone line are not resolve.. they dont even called me once to clarify. I sincerely need your urgent attention into this matter. The current billing I would not make any payment as I did not use your facilities since 9th May.. pls kindly stop the payment till singtel has done something
Pls treat this as urgent case.
I am extremely piss off with the kind of service u all have provided.
Sharon
[protected]

Dear sir/ Madam
Here with I am submitting my plea regarding my sing tel bill for the month of 10 Th May 2018 to 9 Th June 2018 as I paid today with great anguish and pain. Details in clear cut way I will explain
I am using Sim only starter pack of 5 GB local data+ v 019 call subscription+ caller ID facility pack. I cleared my last month bill 55.79 and I left India over one month from April 14th to May 10th.As I already subscribed Auto roam facility I start to use my sim number only for SMS receiving services like OTP number. I kept my alert settings below 100$ and activate to get messages by sms and email if unknowing exceed my usage limit. After come back Singapore I shocked to see my bill exceeds more than 283.83$, by call your Cust.Care explained me that I was activated auto roam which costs 19$ per day and I wonder that what is the real meaning of free auto roam facility that I have given and I asked about my alert settings said that my number is not migrated to new system so that I could not receive any alert messages until the system up gradation . So how it will be my mistake if you are not up grade your system and punishment to me in form of over billing.
I approached today service center where I take plan and weird to hear that I have no plan presently under my name. Then I shown my paper bill they said sorry for wrong information. You are the the big telecom operator in the country how will I believe to be given your staff such a wrong information.
By discuss with Billing dept, I got waive off 100$ in my total bill and paid off remaining bill today in advance. Thanks for given waive off and even though I am not happy on my bill procedures.I have written e-mail on 15 Th May 18, so far no answer I received from them . Hope you will look over in this issue and can make any justification to me.
Hope the positive reply from you.
My full name is EDPUGANTI VENKATA KRISHNA
NRIC number G 6084229P
Bill Account Number596495539

I emailed in to Singtel on 30th April 2018 to seek help resolving a mistake made by their staff. Earlier that month i made a call to Singtel on behalf on my mum to enquire about a billing of a broadband sim card tagged to her bill account that we did not know about. Singtel told us that the account this broadband sim card was tagged to has ended its contract years ago. So i asked them why then was it only charged now and since the contract has ended, why was it not deactivated. I was then promised by their staff a malay lady that the sim card will be deactivated and the bill waived. She said she will call me back once it has been deactivated. I gave her my mobile number to call me directly instead of my mum.

on 4th April. i realised my broadband sim card tagged to my phone number under my bill account could not be used. I called Singtel to ask them and they said they will have it delivered to me. I received this sim card.

However, on 30th April i received yet a reminder of the bill that was under my mum's account. I emailed Singtel quickly regarding the issue and was promised a follow up in 3 business days. 5 working days passed and still no follow up from Singtel. I decided to send them a message through their messaging app. I was then told that they could not give me a call back due to whatever reasons they did not state.

I called them on their hotline on 1688 that very day and was spoken to by a staff Akmal who again took down my particulars and promised a follow up. He called me back several times after that call but non of which was to solve the issue and only to make more queries of the case. He promised that he will definitely give me a follow up answer. It has 6 days since.

I also received a message from the singtel app ensuring me that bill has definitely been waived and that there was no usage showing and that my case has been escalated and i will surely get a follow up call. None of this promises happened.

Just yesterday 20 May 2018 i received from Singtel a letter demanding a payment yet again for the under my mum's name.

No apology from Singtel for cancelling the wrong number on the wrong account.
No service recovery for all the promises of the call back or follow up.