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3.0 152 Reviews

Singles50 Complaints Summary

75 Resolved
77 Unresolved
Our verdict: Dealing with Singles50, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Singles50 reviews & complaints 152

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7:15 am EDT
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Singles50 Online dating scam

This is an exercise is sharp practice. They take far more money from your account than you authorise them to. They have a role on renewal of premium membership that continues to steal your money even if you cancel and close your profile.
To end Premium subscription they recommend a long drawn out process of *POSTING or *Faxing a signed letter! I kid you not.

They will waste lots of precious time until they can deduct ANOTHER bill cycle. There are fake profiles, you'll never meet anyone on this. This is not a shout meeting anyone. It's about scamming you money. NEVER EVER SIGN UP TO ANY OF BE2 DATING SITES. They are not user friendly for stopping payments or ending memberships.

When anyone types in "singles50 review" there are pages of their own advertising. This is how they've kept the scam going, people think they're reading a review, not just advertising material from the scammers themselves. Even the banks know about this sharp practice company with no morals stealing people's money.

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Comely Pree
, US
Oct 12, 2019 12:49 pm EDT

BINARY OPTIONS SCAM AND THE WAY OUT

Binary options scam usually entails customers gambling on whether financial or investment assets, examples currencies, commodities crypto-currencies stocks value will either rise or fall, the winning bet offers a fixed amount which cant be resold, while a few Binary option companies would be described as legitimate, majority that flag themselves as a binary option company operates a bogus and fraudulent scheme. These companies are spread around the world but a large number of them are operating from Israel while claiming to be based in the UK or US with affiliation or being bank rolled by top financial institutions, The FBI puts the annual amount lost through this scheme at $10 billion annually.

Here at OXPAHAT ORGANIZATION, we have been able to specifically identify locations of these Binary options companies and agents with a very high accuracy, their Modus Operandi often involves displaying fancy and catchy adverts which most times involves a profitable return with additional bonus/incentives or a stress free binary options plan. All of this to lure their prey into this scam. They allow you deposit funds and at the end of the day refuse you to withdraw.

THE PROCEDURE

The set-up of an unregulated forex, cryptocurrency or binary options company is layered by design.
Companies hide their true identity in a number of jurisdictions
They register as a corporate entity in an offshore jurisdiction, whilst claiming on their website to be based in a respected and trusted financial hub such as London.

Where did you send the money?
Somewhere in Eastern Europe, such as Poland, the Czech Republic or somewhere in Asia, such as Hong Kong. The reality is that you are being contacted from a call center in Tel Aviv – this is where operations are actually based and your funds are kept in an offshore jurisdictions or under the auspices of financial service institution.

ASSET TRACING/SEARCH
Asset tracing, or bank mapping is the procedure by which we “follow the money” to locate where it really is.
We do this by going direct to the bank or the payment processor, which means this can be done in-house using our qualified private investigators and legal advisors. If we are not able to carry this out in-house, we may obtain a disclosure order from the local authorities. The disclosure order instructs the banks into handing over relevant information regarding transfers. Once we are able to get a judgment and freeze the funds, we now make sure that the judgement is enforced.

Do not allow faceless individuals or group rip you off years of hard work, being a scam victim is tough and sometimes depressing, that is why we at Global Capital Retrieval are specialized in BINARY TRADING SCAMS, FOREX TRADING SCAMS AND CRYPTOCURRENCY SCAMS RECOVERY, at this point id like to emphasize you could be a secondary victim if you re not cautious, there are a lot of sham "organizations" parading themselves as funds recovery or retrieval agencies whose sole interest is to scam you because of desperation, at www.oxpahat.org we guarantee you success with a very high probability, we might not end up recovering all your funds but we assure you a significant percentage of your money back, we will also put the perpetrators to books, our service charges also comes after your funds has been retrieved,
contact www.oxpahat.org or SERVICES@OXPAHAT.ORG today!

Best Regards
Daniel LawrenceChief Private Investigator at OXPAHAT

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4:04 am EDT
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Singles50 Singles 50 one month membership

I purchased a one month membership on singles50 for $19.90 (Aus) and my account was charged over $80.00 (Aus) which I did not authorise - this is theft.

I strongly advise that you do not use this website. I'm now very concerned they will take more money. I've contacted my bank about the theft.

How do we stop this company exploiting vulnerable people?

We need to take action against them.

I have evidence of dates and funds stolen and evidence that I only purchased a one month membership.

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7:26 pm EDT
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Singles50 Misleading information about payment. Need refund asap

I think it was around the 29th of September, not sure of the date, but I registered with Singles50 choosing premium, believing it was $9-11 I was very happy to register and maybe find my forever partner. When I went to register my car my payment failed. I went into my account and found that Singles50 deducted $239 out of my account. I am a struggler and I am very upset about this. I am one to take things further but looking at all the complaints online about the same issue with Singles50 I will take this further if I don't get a response and the this issue is not rectified. I am sure you have every intention helping single people but this is just not exceptable.

I look forward to hearing from you.

Kind regards
Marie Landgrebe
[protected]@gmail.com

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9:04 am EDT
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Singles50 Singles 50

I am wishing to cancel my subscription and have my money refunded I joined for what I was lead to believe was a $11 a month subscription and have been charged $239 on my account and this is unacceptable please I'm a single mother with children to take care of and a budget to follow to have this amount of money taken out of my account puts all my finances under extreme stress and depression please refund my money back

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Izabell
, HU
Nov 23, 2019 4:59 am EST

Dear Singles50 Customer service Team,

I wish to coplain about your misleading business practices. I got into similar situation as all the other complaining people, believing that if I subscribe for one month, it is going to be a one month membership, and one month payment.
However, Singles50 tricks the custumers into paying multiple amounts of what they directly agreed to, paying regularly long term, and not being able to unsubscribe.
Unfortunately, I got payments taken from my account for month now. I wanted to unsubscribe, but it was not possible on your website, so I decided to cancel my profile, not to use your services any longer. However the bills keep coming.

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Marrie Price
, US
Oct 02, 2019 6:56 pm EDT

This is what happened to me as well and I need my money refunded ASAP I need to register my car today and found that I am short $239 this is just not acceptable. How do we get in contact with them? I shall never go on dating sites again, stupid me for trusting.

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Singles50
, US
Oct 07, 2019 8:20 am EDT

Dear Marrie,

please do contact us directly at cs @ singles50 . com from your registered email address and add ''complaintsboard.com'' into the Subject header.

Thank you, we're looking forward to hear from you!

On behalf of the Singles50 Customer service Team

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3:53 am EDT
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Singles50 Online dating

I agreed to pay $9.99 for a service and was charged $235, which they claim I agreed to.

They blocked my account until it was paid which meant I couldn't close it or unsubscribe. My bank picked up the fraud an immediately stopped payment. Never the less I am being bombarded by their Martin Bell to pay up with threats of escalating fees and my credit rating being effected.

It's a blatant scam and I have screen shots from them that prove it.

I have contacted Scamwatch in Australia plus other agencies along with a similar service in Luxembourg.

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8:30 am EDT
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Singles50 Charged money that I don't know about.

Hi there.

My name is sirlei Leiper and I have been charged £209.40 and I have no idea why? I have never created an account with yourselves and I wish to get that money refunded to me. Please contact me on [protected]@hotmail.com. I can't understand how you have my account details or anything so I would like to know where this has came from. Please get back to me ASAP as I need the money refunded.

Thanks.

Sirlei Leiper

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6:50 pm EDT
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Singles50 Online subscription

I am wishing to cancel my subscription and have my money refunded I joined for what I was lead to believe was a $11 a month subscription and have been charged $250+ on my card this is not acceptable and the service is substandard to say the least I will Ben taking my complaint further I'm a single mother with children to take care of and a budget to follow to have this amount of money taken out of my account puts all my finances under extreme stress
Rma82

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4:23 am EDT
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Singles50 Misinformation

Hi, my name is Voinescu Sabina Maria and I want to cancel my account and also request my payment back . Im completely unsatisfied and also I have been missinformed about the steps and the payment. I joined on the first week of august and now I received a mail that if I dont pay 350 Lei you are going to block my banck account . For a site that is made for the people in the 50's or 60's it seems like a total missedinformation and very easy for them to get tricked . I want solutions right now. Also I tried so hard to get in touch with someone from this company, they shouldve had all contact and the phone number also my account was blocked and this was a lot harder for me to contact them .

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Be2
,
Aug 29, 2019 9:44 am EDT

Dear VanessaVCS, we're sorry to hear about your complaint. Please contact us at cs @ singles50 . com from your registered email address, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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8:58 am EDT
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Singles50 Singles50 membership

I'd like to cancel my membership . I have just joined this site and the matches do not meet the criteria I have selected, which the membership stated there would be a money back guarantee. there are scammers and it's not a great offering. I asked for age bracket and a state to be included but this has not been considered. Can you please cancel my membership immediately as I'm
Very unhappy with your service . Can you advice the process ASAP, no one uses faxes so this method is not acceptable

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Be2
,
Aug 12, 2019 4:53 am EDT

Dear Samantha Dowling, we're sorry to hear about your issue. Please contact us at cs @ singles50 . com from your registered email address, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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9:22 pm EDT
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Singles50 singles50

Hi I sign up with single 50 2 month aga and stopped getting emails or notification I was very surprised there is no services on the web site to get in touch with customer services.
Can you please let me know how to proceed to get in touch with someone who can help you took my membership but I can not use the site properly.
Thanks Emmanuellejosz
[protected]@gmail.com

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Jinky Torres arcellas
, US
Aug 17, 2019 12:32 pm EDT

Hi I want to cancel my singles50 account any one know how to cancel .?plss advice

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Be2
,
Aug 20, 2019 7:14 am EDT

Dear Jinky Torres arcellas, Please contact us at cs @ singles50 . com from your registered email address and add complaintsboard in the subject line. We will be happy to help you! On behalf of the be2 Customer service Team.

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Be2
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Aug 12, 2019 4:54 am EDT

Hi, you can contact us at cs @ singles50 . com from your registered email address, put complaintsboard.com in the subject header. Thanks! On behalf of the be2 Customer service Team.

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10:38 pm EDT
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Singles50 premium membership

I want to cancel my membership and request a refund under the Membership Guarantee. I am very unhappy with my experience so far on this site.

The prospects offered are not at all suitable and I see no point in continuing.

I would also like to complain about incredibly difficult it has been to try to do this. Actually I believe unethical.

I have tried everything on the app and online to find any kind of CONTACT FORM as mentioned in the price guarantee, there seems to be no link or contact except me finding this site - which I hope is correct.

I ask for immediate action to terminate my account and refund me.
I would like an email response asap to confirm that I have reached the right place and my request is being actioned by this site.

Naomi Morrow - [protected]@yahoo.com.au +[protected]

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Be2
,
Aug 07, 2019 8:44 am EDT

Dear Naomi Morrow, we're sorry to hear about your complaint. Please contact us at cs @ singles50 . com from your registered email address, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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3:48 pm EDT
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Singles50 unauthorized credit card charges

Hi janice williams here. I have just had on 1st july an unauthorized credit card payment processed. I did not authorize this payment - I would like it refunded straight away. I did not even know that my account was still operating. Please cancel everything. I do not have this sort of money to pay out. I was shocked when I saw the money taken out of my account and will have trouble paying this month. Thanks janice williams

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Be2
,
Jul 09, 2019 5:54 am EDT

Dear Janice Williams, we're sorry to hear about your complaint. Please contact us atcs @ singles50 . com, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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9:37 am EDT
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Singles50 harassment to pay - unauthorized charges

My sister was a member of this website.. for a brief. Of about 2 months did not like the site and did not meet anybody there so discontinued her membership.

She did not sign up for auto-pay and did not sign up to further her membership.
She is a registered disabled person on a low income.

She has been harassed to pay additional fees for a membership that she did not even want.

I have never seen such a thing in my life.
The emails are scaring her and she's not even on this site which is easily checkable if they would have logged on to see

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Update by CailinAillinn.1977
Jul 09, 2019 8:31 am EDT

I already DID THAT . . That was my first thing to do.
The most bizarre thing is my sister has not been on this site in a year and yet you continue to assess charges to her even though she had discontinued her membership and even though you had no credit card on file and even though there was no payment and now you're trying to tell her that she owes nearly four hundred euros... she has not been on this site and so long.
Why would you keep a membership open for somebody that did not pay on a quarterly basis which is how she said you charged...

So if someone doesn't pay you just keep their membership open and then you hit them with these huge fees threatening to get a lawyer on them?
She was sent a letter threatening that she was going to be taken to court and she is scared to death such INTIMIDATION
tactics are disgusting

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Be2
,
Jul 09, 2019 5:58 am EDT

Dear CailinAillinn.1977, we're sorry to hear about your complaint. Please contact us at cs @ singles50 . com, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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11:19 am EDT
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Singles50 dating service

I signed up with Singles50 for a period of a month.

An initial amount of R396 was deducted on the 31st of May.

On the 1st of July an unauthorised amount of R1, 999 was deducted, for which I don't believe I gave permission.

From: Customer Service
Date: 04 July 2019 at 12:56:32 SAST
To:

Subject: Re: [Ticket#[protected]] Request to cancel su [...]
Hello,

Thanks for your message.

We're sorry that you don't want to continue your membership but a withdrawal from your contract and a related refund are not possible. Our Terms and Conditions do not offer a refund for any unwanted or unused Premium membership.

However, we appreciate that you want to cancel your subscription so that it will end after the first cycle. You can, therefore, continue to use your Premium membership until 30/07/2019. There will be no payments after this date, but if you've paid with installments they will continue until the expiry date.

If you have any questions just email us back.

Sincerely,

Singles50 Customer Service
____________________
Email: [protected]@singles50.co.za
Site: www.singles50.co.za

be2 S.à.r.l. 13 rue du Commerce, L-1351 Luxembourg
Commercial Register: B123206
Managing Director : Laetitia Pateau

07/03/2019 11:21 - Suzanne Schubert wrote:
Please also verify that credit card payment of R1, 999 be reversed.

Many thanks

*** Sent from my phone ***

> On 02 Jul 2019, at 10:54, Customer Service wrote:
>
> Dear customer,
>
> We have received your message and we will try to answer within three working days.
>
>
> Kind regards,
>
> Singles50 Customer Service
>
> be2 S.à.r.l. 13 rue du Commerce, L-1351 Luxembourg
> Commercial Register : B123206
> Managing Director : Laetitia Pateau

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Pam Gounder
, US
Sep 14, 2019 1:22 pm EDT

I also had the same problem and they refused to refund my R1999 which was taken off my credit card.
I do not advise anyone to join the singles 50 website as there is a lot of scams on that site as well.

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Be2
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Jul 09, 2019 6:00 am EDT

Dear Ma se P, The team will look into your payment log, but we cannot discuss personal information on her as it is a public forum and we strongly advise you do not post personal details on open forums. Please contact us at cs @ singles50 . com, put complaintsboard.com in the subject header. From the Singles50 customer service team.

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1:09 am EDT
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Singles50 possible scammer

Hi there,
I am a premium user on singles50.
I have started communicating with a lady named Gaby ( 50 ) that states she is from Gisborne ( New Zealand )
She now tells me she is in Mexico City.
I asked her how she got onto the New Zealand site. Her response was that you have the option on Singles50 to choose your country that you want to present yourself.
Is this correct?
Can you run a check on this lady and advise if she is bona fide.
Thankyou

Peter Hall
Managing Director | Accompany Ltd
e: [protected]@accompany.co.nz p: +[protected] | m: +[protected]
a: 229 Crawford Road, P O Box 16029, Bethlehem, Tauranga, New Zealand
w: www.accompany.co.nz

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Be2
,
Jun 27, 2019 9:58 am EDT

Dear Peter Hall, we're sorry to hear about your complaint. Please contact us at cs @ singles50 . com, put complaintsboard.com in the subject header so that we can investigate. On behalf of the be2 Customer service Team.

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9:56 pm EDT
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Singles50 data protection

I am Tolley and I am a premium member of Singles50. A few days ago, I noticed that someone calls Williams has access to my account details.
He could access my personal characteristics such as changing my date of birth, height, photo... Even access my master data.
I did not pay more $170 to see a scammer manage my account. You have promised to protect my personal information.
If in reality you cannot do what you promise then I will ask you to refund my money.

Regards
Diez Kouadio

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Be2
,
Jun 18, 2019 4:46 am EDT

Dear Diez Kouadio, we're sorry to hear about your issue. Please contact us at cs @ singles50 . com as soon as possible so that we can investigate your case. Please add complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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1:13 pm EDT
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Singles50 unauthorized credit card charges

I just want to cancel my membership with Singles50.IE i am not happy with the service and i am not happy being threatened with debt collectors either, I think that is a disgrace and a downright cheek, Can you please get them to contact me and get this sorted immediately, I dont want to be involved with this scam anymore and i dont want to continue with this membership.

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Be2
,
Jun 11, 2019 6:26 am EDT

Dear Malachy Gaughan, we're sorry to hear about your complaint. Please contact us at cs @ singles50 . com, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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12:59 am EDT

Singles50 premium membership cancellation

I actually met someone through Singles50, but my experience has been soured by the difficulty in cancelling my premium membership. I found the cancellation details on their FAQ page and followed them explicitly only to be advised that there is a 14 day minimum cancellation period. It turned out that I sent my cancellation 11 days before the next renewal date so now they are chasing me for another 6months payment and threatening to send a collection agency after me. I had cancelled that particular credit card for another reason so the automatic renewal didn't proceed.

My point is that the FAQ page did not mention anything about this 14 day cancellation period - so it appears they are trying to catch people out and grab extra money from members. Why else would they not be upfront about this?

I have contacted customer service several times, they eventually promised to have the relevant manager look into it but I haven't received a response. I will not be recommending this site to anyone, in fact I will be warning people to stay well clear. It seems they are not really very interested in helping people to find love, just making money out of vulnerable people.

To resolve this issue I want them to accept my cancellation as of 7 Apr 2019 when I sent it and agree that I am not obliged to pay another 6 month membership.

Read full review of Singles50 and 2 comments
Update by JP001
Nov 18, 2019 6:40 pm EST

I contacted Customer Care, but they did not resolve anything!

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Naomeilyn Cagampang
, US
Jan 12, 2021 8:56 pm EST

Please cancel my subscription under the email of naomei83@yahoo.com. This is totally absurd as I couldn’t open my profile to cancel without settling the amount. I did not engage nor key in my credit card details for this thus I am filing a fraud complaint in my bank and my bank will do further investigate.

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Be2
,
Jun 04, 2019 4:48 am EDT

Please contact us at cs @ singles50 . com so that we help resolve any issues you are still having and quote complaints board in the subject header so that we can act quickly. Thanks in advance. On behalf of the be2 Customer service Team.

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5:32 am EDT
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Singles50 closed account

on sunday 19th may I closed my account with singles50.com because I didnt set this account up
I also informed them that a large amount of £191.76
had been taken from my account from this company.
I have tried to contact them and had no reply.
Iwould like to be assured that my account is now closed and the money taken from my account is returned back into my bank account asap.
kind regards
Christine Redfern
contact number [protected]
member number DM1146559
EMAIL [protected]@gmail.com

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Be2
,
Jun 04, 2019 4:49 am EDT

Dear Christine Redfern, we're sorry to hear about your complaint. Please contact us at cs @ singles50 . com, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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6:42 am EDT
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Singles50 reporting a scammer

There is a man named Fred 62 from Tasmania
He writes with broken English has told me he doesn't live in Tasmania but in Parramatta Sydney. Now he has asked for me email and had asked me not to contact him on the Single 50 site but to only speak via email.
This is strange and I have alarm bells ringing.
Please contact me so we may discuss further
Regards Vicki Taylor r

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Update by Vicki S Taylor
May 19, 2019 6:43 am EDT

I need to have somebody contact me regarding a scammer please

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Be2
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May 20, 2019 3:57 am EDT

Dear Vicki S Taylor, we're sorry to hear about your complaint. Please contact us at cs @ singles50 . com and send us more details. On behalf of the be2 Customer service Team.

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