Singer Specs and Three Rivers Optical ServicesSub par Service

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Verified customer

Nature of service: Replace left lens on existing pair of glasses
Time frame given by Singer Specs: 7-10 days.
It took 34.
Alleged Problems: Application of Anti Reflective Coating failed 3 to 4 times causing massive delays.
Singer Spects contracted these out to Three Rivers Optical (who contracted it out to a third and then fourth source which were unnamed.. in fact when I spoke with Michael at Three Rivers he not only REFUSED to give me the names, but REFUSED to give me ANY information at all. Very unprofessional and unacceptable).
I subsequently informed Singer Specs that to whom they contract their services is a DIRECT reflection on THEIR business. He assured me that this was an isolated incident. I assure you that it is not. Please look for yourselves on complaint sites such as this, as well as and others (if you merely google singer specs you will see a few right off the bat). I wish I had done so before giving them my business.
Only AFTER citing my severe disatisfaction and dissapointment with the service did the manager give a paltry 15 % discount. It was never offered prior.
When did companies decide that they DESERVED the same compensation for a job well done (or done at all)and a job barely done and frought with problems (taking 3-4 times the time)? What incentive do they have to do their jobs correctly and in a timely manner?
And to top the whole thing off, when the glasses were finally returned to me, the lens that they replaced had tiny marks all over it. I now have to return to their shop and find out why after all this time the lens is in the state that it is in.
I was also informed by my optometrist, that as a result of not having my glasses (and having to wear my contact lenses for every waking hour of the day) I now have swelling on BOTH my corneas. Bravo Singer Specs.. Bravo.
One of the WORST retail experiences EVER.

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