Singapore Airlinesticket

I requested our ticket for Manila going Heathrow and back on May1 2019 to be rebooked for April 25-May8, 2020. However, when I called your ofc, resa said dates chosen do not appear yet on your system so I was asked to call back end of May 2019. When i called the 2nd time, still said dates are not yet appearing. And so It slipped my mind and only this OCT i remembered calling. Resa said our tickets are FORFEITED.
This is just so unfair because I was making the booking and it was your system that failed to open the dates i requested. I hope you can review my case and give consideration. I have very high regard for this airline but now, I am completely frustrated at how you treat your customers. I paid 78k for these tickets.

Singapore Airlines

Oct 10, 2019

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