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1.3 568 Reviews

Singapore Airlines Complaints Summary

46 Resolved
522 Unresolved
Our verdict: If considering services from Singapore Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Singapore Airlines reviews & complaints 568

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A
9:11 am EDT

Singapore Airlines poor customer service at changi airport to a elderly lady

My Mother, aged 65 who has chronic severe arthritis, whenever she travel we request wheel chair facilities at the booking time and as well as at the check-in counter.
Dated 30/05/2018 time 11.00 Am Sydney time, she flew to Hyderabad via Singapore.
When she arrived at the changi airport there were no one who can arrange wheel chair for her to get to the other gate for the Hyderabad flight. She was forced by your staff to walk and threatening her if she could not then she will missed the flight, while getting to that gate she was having short of breath and severe pain in the knee. She never ever walk that long since she got arthritis, now she going through severe knee pain, her leg from knee to foot got swollen and had to go to the hospital.

We have choosed Singapore airlines only to have good service although it was expensive than Malaysian airlines. Your service extremely poor, unacceptable specially for elderly people. I am not going to leave this matter here, I will take this matter to the media.

Amin
EMAIL: [protected]@yahoo.com

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12:52 pm EDT
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Singapore Airlines sq 975, 28th may 2018, bkk/sin

My brother Mr Chan Shong Choon, a Singaporean, was travelling on SQ975 from Bkk to Sin on 28th May 2018. His seat was 62A.

He requested for a seafood meal on booking his flight. The day before departure because of a health issue, he had to temporarily stay away from shellfish. Unfortunately he forgot to change his requested meal for this flight.

On checking in, he asked if he could change his meal to non seafood. The ground staff had kindly attended to his request and informed the cabin crew. They checked and reassured him the change was possible.

During the flight, a stewardess offered the seafood meal to my brother. He told her that he had changed the special meal to non seafood during check in. Her shocking response was : ' This is your requested meal, seafood meal for seat 62A!' My brother tried to explained that the ground staff had sent the request and reassured him that it was possible before he boarded. This seem to fall on deaf ears as she repeatedly pointed to her slip of paper and said this special meal is for 62A, you requested it!'! She did not even attempt to check or help in any way. Her attitude was cold and abrupt.

My brother is 70 years old, quite frail and shy. It is so sad to hear this experience from him.

We are all Singaporean, we supported our national airlines for many years. Is this attitude called for? If it had been a white foreigner making the request I wonder if this lady would have reacted differently. Could she not be more compassionate or patient to hear him out? Or offer him another option of the standard menu? This is certainly not the service one would expect from Singapore Airlines, or is good service extended only to selected passengers?

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8:46 pm EDT

Singapore Airlines lost baggage

On a flight from Sydney to Paris, CDG, Airport my wife's baggage was not loaded on our aircraft at Sydney for transfer to CDG, Paris. The flight number was SQ 222 on 22 Apr 18.
On arrival I Paris, we were informed that the baggage was loaded onto a plane bound for Paris but that the baggage once again was off loaded, this time in Singapore.
The issue is, why was the bag not loaded with our one other bag in Sydney. It seems to us that your system of baggage control is ineffective and after speaking with other travellers it is a common problem with Singapore Airlines that baggage does go missing regularly.
We have not received any apology from Singapore Airlines over this lost baggage incident. This spoilt our short time in France where my wife did not have sufficient cold weather clothing available to her to commemorate the Australian 100 year Anzac anniversary of Villers Bretonneux.
If it was not for the beautiful lady at CDG, Paris, Yvonne Briez, customer service officer, any such identification and retrieval of this lost baggage, without her assistance, would not have been possible for us to continue our journey through Europe.

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2:36 am EDT
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Singapore Airlines premium economy flights

We have travelled from Brisbane to Copenhagen and back in the last 6 weeks arriving home yesterday at 7pm on SQ245. Prior to this we travelled economy with you to Paris return 6 years ago. In that time your service has gone to what seems like that of a cheap airline and all your previous recognition to for high standards appears sadly missing. My feedback is for your consideration for other Premium passengers in the future. The cost is more than twice economy which gives you a larger seat but not even a third larger considering the price. So what other extras are there a dedicated check in queue...sometimes as they are serving people from the economy queue as well. Priority luggage which is great. Boarding the plane...no not there only Brisbane to Singapore otherwise after the Business people had boarded it was a free for all with Economy passengers surging and no one managing the queue. So on the plane the first trip Brisbane to Singapore we were offered a drink early on including wine and we had champagne. Then the meal a little later with another offer of wine etc. Not on any other leg. We were brought a tray of water and juice on one leg. A this was offering through the night on the long leg which was good. We ordered book the chef ..this was fairly ordinary and every meal was with rice no vegetables especially when you are long hauling it so coming home I cancelled book the chef . The last leg Singapore to Brisbane was the worst. No drink after take off no offer of wine with lunch and when it was requested we received a third of a small disposal able cup. The tray was left empty in front of us for a hour we saw no one in that time and when It was collected I asked about tea or coffee as we had a cup on our tray I was told it should have been offered with the meal which it was not. Between brunch and refreshment servicing we saw no one. So my feedback is if you are paying a premium you expect more. If staff are looking after economy and the kitchen etc is in economy then premium economy passenger are at risk and usually receiving less service than those they can see. The meal other than book the chef (come on some rice with a topping of chicken or pork in an alfoil tray) is the same as economy yes there were headphones which was great. A staff member dedicated to this section generous attitude towards serving (I am not a big drinker the most I had was two glasses of Champange on our first flight the same for my husband) clear management at gates so there is a less crushed loading of passengers. We received socks and a toothbrush on our 12 hrs flights perhaps eye masks something more than economy. I would appreciate a response to show you, have received my feedback. My name is Carole O'Sullivan thank you.
Ps this is intended for Singapore Airlines and this is where their Website takes me.

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5:31 pm EDT

Singapore Airlines outrageous change fees - bad service on phone

as a long term member of PPS or Gold I am really disappointed at the treatment. Singapore Airlines is extremely disrespectful. Its clearly due to the fact they had many quarters of bad profits and now instead of improving their own systems they are over charging consumers. This is consumer fraud. Change fees are in the 500 hundreds of dollars for business class members and they team a low level assistant on the phone to keep repeating the same script. Its a shame. You won't be voted the top airline again. I will be sharing this story and others with the media. This is consumer fraud.

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12:57 am EDT

Singapore Airlines service of budget airline?

Hi is Singapore Airline a budget airline? Feels like airasia or scoot now which we didn't choose because we needed a reliable and trustworthy airline that delivers on time. I missed an important appointment in Hong Kong because of your airline's fickle schedule and I paid extra for that security. Now instead of delivering your service, I was rewarded with budget airline's service at top notch fare. I really regretted not choosing Cathay pacific over you guys because my hubby asked me to consider your airline. Now I truly am regretful I trusted the wrong airline.

Tan Lay Kuan

Sent using the mail.com mail app

On 5/25/18 at 12:21 PM, [protected]@singaporeair.com.sg wrote:

> Dear Sir/Madam,
>
> Please be advised that SQ872 scheduled to depart on 25 May 2018, 15:05 from Singapore, has been retimed to 25 May 2018, 16:00. The flight is estimated to arrive in Hong Kong on 25 May 2018, 19:45.
>
> We apologise for the inconvenience caused.
>
> Yours sincerely,
> Singapore Airlines
>
>

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7:19 am EDT
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Singapore Airlines paid selected seats given wrong seats when boarding

We booked and selected our seats on our flight SQ 255 on 19th from Singapore to Brisbane. We chose seats 42D, 43B and 43C. However, after self check in, when we boarded the plane, we noted that we were given seats 43B, 43Dand 43E. (Please note that we actually paid for 2 aisle seats and 1 middle seat next to our aisle seat)

I was most shocked because:
1) Our paid seats were all jumbled up. We expected to get our paid selected seats.
2)My given seat was 43B which was sandwiched between 2 male passengers when seat 43F was available. (Please note that the other 2 seats given to us were 43D and 43E)
As this was a night flight, sleeping sandwiched between 2 male passengers would have been most uncomfortable. Not to mention that they are of bigger size than me.

I have brought this matter up to your Chief Steward, Mr Damien Lim. He assured me that he will write a report and that Singapore Airlines will contact me. However, I have not heard anything. As such I am filing this complaint/feedback as I am most concerned about our flight back this Sat on SQ246.

Please do look into this matter asap. We certainly hope to have a pleasant flight back to Singapore

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1:21 am EDT
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Singapore Airlines lost and found staff bad attitude and long waiting time to collect the missing hand luggage

Dear Sir,
I am a frequent traveler and a PPS member [protected] customer of you airline.

I am writing to complain your staff attitude and a long waiting time to collect my missing luggage at the lost and found service counter at T3 Changi Airport.

On 17 May 2018, I traveled on flight SQ831 arrived time 8.09pm at T3 from Shanghai Pu Dong to Singapore . I was shocked to discover that I left my hand luggage in the aircraft.
I had immediately reported to the loss and found counter at T3, the service staff P.Kyarilk [protected] attended to me, He told me that the hand luggage will deliver to me from T2 within 45 minutes-1 hour and ask me to wait at the outside sofa. I was waited for more for than one hour and proceeded to the counter to check for the outcome, the staff P.Kyarilk [protected] showed me his impatient and bad attitude toward the matter, I got back my hand luggage almost 2 hours time, I was so disappointed for Singapore Airline provide this kind of services toward the customer, Kindly look into the matter will be much appreciated.

Yours faithfully
Soh Ah Buay Wendy
Tel [protected]

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1:04 pm EDT

Singapore Airlines complaint for rude behaviour and no cooperation at changi airport

Dear Sir/Madam
My name is Vimal Køthari from INDIA
I travelled via Singapore Airlines on 12-05-2018 and 16-05-2018 from Mumbai - Singapore-Mumbai
I was very much surprise to see double standards of your company officials that for your late plane I was requested to change my flight from SQ 425 to SQ423 and was upgraded to J Class but while returning to Mumbai I requested your Desk to boardme on Upper Deck, to my surprise even though 2 sears were available I was informed there is no seat left and was given me lower deck boarding pass with a very rude behaviour, then as I cleared immigration and landed to A2 gate at Changing Airport I went again to Singapore Window and again requested to do needful as I might vomit at back seat and surprising there were 2 seats available on Upper deck and I was offered that. I travelled on upper desk.

I had an very bad experience of customer service with Singapore Airlines and definitely I will not travel with Singapore Airlines again and also will not recommend your Airlines to my Friends and Family

Hopefully you will not be rude with any other customer in future

For any other information you can contact me on Vimal. [protected]@gmail and I will share each and every info you require
Thanks
Vimal Køthari

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3:00 pm EDT

Singapore Airlines baggage handling in mumbai/singapore/sydney

During my recent journey home from Mumbai my new luggage handle was snapped off during transit. I'm not quite sure at what stage as it was loaded at Mumbai and forwarded to Sydney via Singapore. This samsonite bag cost me over $250 and the fact no one could explain why bewilders me. I flew both directions with your airlines and am a platinum velocity customers who flies regularly within Australia. I'm very disappointed with the service and am happy to post on social media if no response is received.
Michael Firmin
[protected]@bigpond.com
+[protected]

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10:39 am EDT
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Singapore Airlines luggage bags broken and cleanliness / damaged cases and cleanliness

On 28 April we were excited about our trip to Vietnam on your Airlines. On being served our meal I opened my tray. To my disgust it was dirty with soda spilled on it. It was sticky and the entire tray was covered including the back of the seat at the cup holder. I informed the hostess as I refused to place my meal tray on it. They continued to serve the other passengers and eventually brought me a cloth that I had to clean up. I can assure you that this is the first time I encountered this on all my travels. The air hostess informed us that they would report it.

On our arrival in Hanoi, I found that my luggage bag was broken/cracked. It is a green hard bodied Travelite 100% PET. My husband's case had his handle broken and hanging loosely. This handling of our luggage is totally unacceptable.

I can assure you that on all our international travels this has never happened.in 2001 and 2015 we used Singapore Airlines and did not have any mishaps. For that reason, when I read that you were introducing direct flights to Singapore we did not hesitate to using your services again. However after this terrible experience I doubt if we would make use of Singapore Airlines again or recommend any to use it.

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4:59 am EDT
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Singapore Airlines seat malfunction

Hello
During my last flight from Singapore to Melbourne on the 10th of May 2018 flight number SQ237 Seat Number 56K
I found that the seat would not stay in the upright position when I sat back in the seat.
I advised the flight attendants well before take off that the seat was reclining and would not stay or lock in the upright position.
I was advised that there were no seats available to change to but as usual the flight was not full and was not offered any change or upgrade to the available seating.
The flight was very uncomfortable as the seat was always reclined and not saying for the person sitting behind me.
I believe this should have been seen as a safety issue as all seats should be in good working order and checked before the next flight.
I have been a loyal traveller using Singapore Airlines as my preferred carrier hence my elite gold status with the airline.

I am looking forward to your prompt reply regarding my above issue

Regards
TG

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9:44 am EDT
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Singapore Airlines inconvenience caused by delayed singapore flight from new zealand / flight delay and lost my father

Hi, I am Viji George, me and my wife travelled from New Zealand to trivandrum last week on emergency. My father was critical situation and admitted in hospital. because of the emergency, we chose singapore airlines. SQ 286 may 2. Very hopefully we chose Singapore airlines, unfortunately flight was delay one day and more hours. we didn't get proper services and very bad behaving from ur flight staffs. Because of this delay I lost my father, he passed away. If flight kept their proper time, definitely I can see my father alive and I can fulfill his last wish. Singapore airlines did not provide a good service, and really very very expensive ticket fair too. Atleast u are getting very high price from us and provide a good manners and service. I am really very sad now. Because of singapore flight delay, I have lost my father. My wife is pregnant and ur staffs provided wrong food. We informed many times to bur staffs, that was not our food and their mentioned name was other person name. They are not ready to hear and they forced to have that food. I asked them for alcohol, they said its finish. Toilet was not working and locked. Food was really ugly. Seats are really no space and cant move and uncomfortable.. No space nothing. So what kind of services u providing. Why u are taking this much of expensive ticket fair. I never chose and refer singapore flight to anyone. My father, he is in his eternal life now. U can't fulfill my lost. Finally I didn't see him alive and my wife, she is pregnant, it was his ambition to see my pregnant wife. As per our culture and beliefs, my father will need to bless her and my family. Really I and my family lost my fathers blessing. Everything because singapore flight delay. We can understand one or 2 hours delay. But we cannot forgive more than 24 hrs delay.. We are expecting compensation. Because I spent nearly $4000 nz dollar for ticket fair.. Hopefully u will accept and do further actions. Thank you

Vijigeorge and Roshini
nz nmbr [protected]
India 0091 [protected] until may 24 im in India and I am available after 25 on New Zealand.

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8:45 am EDT

Singapore Airlines cancelled fight and subsequent poor onboard service.

To celebrate my husbands birthday and our 30th wedding anniversary we had booked ourselves a holiday of a lifetime including business class return flights with your airline. On 2.03.18 my husband and I were booked on flight SQ305 leaving Heathrow at 9:10am. We had booked and pre paid for a hotel for the 1.03.18, at approximately 17:30 I checked Singapore website to confirm my flight as the weather conditions were poor. The flight showed as cancelled. Later we found out it was cancelled due to a technical fault.
I immediately phoned your customer services line where it was confirmed the flight had been cancelled. I was offered a choice of two later flights, I accepted the 20:35 flight SQ319.
We had a connecting flight booked for the 4.04.18 and had planned to spend the whole of the 3.03.18 sightseeing in Singapore. We were unable to this due to our late arrival time, later than scheduled.
To be clear, we paid for a hotel in the UK which we were unable to claim the cost back, we also lost a full day, approximately 14 hours in Singapore missing out on a planned full day.

Return flight :
18.03.18 SQ306
This flight was on time, however the service in Business was poor. We are regular Emirates Business class travellers but decided that on this occasion we would try Singapore as you had won a recent award, we were expecting a better service that Emirates, outbound the service was as we had expected, excellent.
The return was disappointing. My husband and I had seats down the centre which means we had different staff serving us. I was served my welcome on board drink in a timely manor, my husband was not, eventually he had to ask for his this was just before take off so was unable to fully enjoy it.
Throughout the night the passenger in seat 20a to my husbands left was given drinks and 2 meals, and constantly asked if he needed anything. I asked for a coffee at 4.15, I walked to the galley to ask and was told that breakfast would be served in five minutes, I said I would wait as the air stewardess was abrupt and I felt I was putting her out, I sat down but thought again and went back and asked, I said I would wait to save her time. She agreed to bring it to me. It took 10-15 minutes to arrive, however I was glad I had a coffee as it was not until 4.55that my table was set, leaving my coffee cup on my table, I had to ask for a clean one as I drink tea with my breakfast.
I was asked what specifically I wanted for breakfast, my husband was not.
Neither of us were offered more orange juice or hot drinks once we had finished the first ones. I had ordered a pancake, this did not arrive, as the stewardess was clearing up a steward arrived with a waffle apologising they had run out of pancakes.
At no time was any rubbish (the plastic bag from my duvet, water bottles collected from my chair), I have photographic evidence of this.
Overall the plane was understaffed in business class which left the staff caring for a chosen few passengers.
I am at a loss as to how Singapore Airlines won any awards.

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3:43 am EDT
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Singapore Airlines misleading fare information - buyer beware

Here how Singapore Airlines misleads passengers in their booking and fare conditions. Summary:

I am a Singapore Airlines PPS Solitaire member since 21 years. I fly 2-3 times a month with SQ on business class.

Attached, please find a business class booking I made on 26 March from Hochiminh City (Saigon) to Singapore - return ticket.

I have blanked out my name, PPS number and the booking reference to keep some privacy.

On the second page, you can see the printed fare conditions, which state that
>> for the first sector (SGN-SIN), under SQ's "Business Lite" fare, any booking change would cost USD 200 extra, but
>> for the second sector (SIN-SGN), under SQ's "Business Flexi" fare, booking changes were "complimentary".

However, when trying to change the return sector SIN-SGN yesterday, I was told that the USD 200 penalty would apply no matter what.

My appeal to SQ's PPS club was rejected, with the reason that "I should have informed myself better" before booking.

I guess it was my mistake to believe in good faith what SQ wrote. I have now paid SGD 265 penalty.

If they treat premium clients of theirs like this, imagine what they will do to non-premium fliers. In my opinion, SQ needs to re-examine their values and return to the ways that made them such a icon.

Thanks for looking into this - I hope others will not fall into the same trap.

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11:27 am EDT

Singapore Airlines long standing damage case since 13 dec 2017 ref

As I am not happy and I feel very sorry for SIA to have staff like you
then I decided to visit your ion office 2 x since then
and have told the supervisor to tell you in the face :

1. SIA is not giving any gesture of good will but SIA need to take responsibility so

a. Do not ever use word of gesture of good will
b. Do not ever try to swap it with other ways to compensate

2. I do not think you have good qualification to handle the case for SIA to take the responsibility of the damage you eve made in Dec 17 as I think you are far from that qualification and I feel sorry for SIA of having staff like this as you may cost the company a lot more money due to litigation cases .

I have made my self clear many time in many correspondence with very simple check .. Ask your self and do you ask yourself with this fundamental question ? Will you keep the receipt of the thing you bought 2 to 3 years ago for some one who broke it /damage . You just need that some who broke it/damage to
a. Take the damage and repair
b. Replace with new one
c. Pay with any reference price (browsing or go to electronic shop) to get the price

By the way, I have recorded my conversation with your ION supervisor as additional to all print outs and I have told the supervisor that after 2 visits within period of 12 to 24 April, my counselor has given me advise, to give SIA two more week from 24 April and if on 8 May SIA does not take responsibility of the damage, I will proceed with legal action and this will cost SIA a big reputation damage which by the way, may not be your concern at all as you are far away from qualified

--if I were you, need to manage this time line very seriously

SIA, please let me put this way :

DO NOT SEE THIS CASE FROM PERSPECTIVE OF GIVING ME A GESTURE OF GOOD WILL AS YOU HAVE MADE TERRIBLE MISTAKE AS PREMIUM AIR LINE

SEE THIS CASE FROM PERSPECTIVE, SIA, A PREMIUM AIR LINE IS TAKING RESPONSIBILITY OF THE DAMAGE YOU HAVE TERRIBLY CAUSED

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3:25 am EDT

Singapore Airlines issue with booking change fee

Hi

Date - 28 April 2018
Booking ref no - UZ2R89
Ticket no - 618-[protected]

i made a booking from Kochi to Auckland for the 8th of Aug today. I would like to change the flight now and as per my ticket confirmation any booking change fee is USD 50. However while trying to make the change, the site is charging me USD200. I contacted the customer service center, emailed my ticket copy to them & they have informed me that it needs to be escalated and they will contact me in 48 hours. I only have verbal confirmation on this that they will get back to me, as they said they cant sent emails from customer service.

But the issue with that is, if i wait for 48 hours, the ticket prices may increase & i wont be able to travel the same date perhaps.

please assist to resolve this at the earliest as i shouldn't be paying anything more than 50$ & i would like get the ticket booked asap.

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6:35 am EDT

Singapore Airlines bad service & unprofessional

Hi Customer Service Manager

I have been a customer with Krisflyer for many years and this is first time I come across such bad and unprofessional services!

I am seated at row 3D and my cabin bag has to put at the row 15-20...! (Guessing! Don't even know where because no one even bother to tell me!) There is no one seated at 3B and 3C. (Attached picture) Why is it the above cabin compartment is filled with luggages?

Your crew told I just need to put my luggage at the next available cabin compartment only! Do you think my bag need to put so far behind? Is it really how your crew should be telling a customer? I have been flying for years and I know what is right and wrong! Please don't take customer like an idiot! I never seen this happened to me or any other passengers on other airlines! Why is it happening to Scoot! Because Scoot is a Budget airlines and really need to be Budget and unprofessional! I believe you could do better than this!

That means I need to wait for everyone to get down the plane before I can even reach my luggage at the back of the plane! Don't you think is very ridiculous! Don't you have crews on the plane to see people who is seated at back and putting their luggages at the front. Your crew should tell them off because this is very selfish way and making it very inconvenient for passenger to reach their luggages when they need to rush off after the plane has landed!

I have to forgo my luggage on the plane because I need to rush off!

Please let me know what and how can you do about this!

Thanks
Anthony
Hp : [protected]
Krisflyer: KF8933344736

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7:24 pm EDT
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Singapore Airlines unethical and unreasonable treatment

To Whosoever it may concern,

I have a grave concern to share with Singapore airlines management, I booked my Dad on a flight from Delhi to Sydney (change over at Singapore) on 23 March 2018. We requested for a wheelchair and a complete assistance for him since he is a patient advised by doctors to not walk for long and lift anything heavy. Though your staff at India and Singapore were great at what they were doing and provided assistance as requested however at Sydney airport, my father was asked to sit in a airport cart instead of a wheelchair which dropped him at immigration check, when he inquired why he is not been given assistance, he was told that YOU ARE LESS ON STAFF and therefore he is not been given assistance. He had to clear immigration on his own and find his way through to the luggage, carry it on his own which he was not supposed to. If someone has requested for assistance, I am pretty sure that it starts at the counter when the traveler checks-in and only ends when someone is there to pick the traveler up. Now, since you have committed a grave mistake of not providing assistance to a 72 year old man and have the audacity to leave him on his own just because you are less on staff, compels me to think of what the brand stands for and how much do you understand the severity of dealing with fragile old age people. I demand an Apology from your management and Compensation for the inconvenience you have caused to my father. I hope someone will get in touch with me shortly.

Thank you,
Ila Saraf

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7:25 am EDT

Singapore Airlines luggage lost or delay

i get on the singapore airlinesSQ872 on 17 apr 2018 3.05pm to hong kong. when i arrived in hong kong, i waited until all the luggage was cleared, but my luaggage never appeared so i go to the service counter to fill up the form. i recall back when i check in to get the fight tickets, the staff only asked me to put my luggage up, didn't help me put the barcode tag, this negligence bring me a lot of trouble! after i arrived the hotel, i also tried to contact singapore airlines, the staff asked me to call another nunber, i dialed the number he specified, but also asked me to call another number, i very angry and give up call. today 18.4.17 i called the hong kong service counter, she said maybe found the luggage already, will be arrange to hong kong today or tomorrow, i still very worried, contact singapore airlines again, but she said my luggage still checking, the staff didnt put the barcode tags bring me a lot of problem, i very disappointed

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Singapore Airlines In-depth Review

Overall Rating: Singapore Airlines is an exceptional airline that consistently delivers a top-notch travel experience. With its outstanding customer service, luxurious cabin comfort, and impressive in-flight entertainment, it is no wonder that Singapore Airlines has earned its reputation as one of the best airlines in the world.

Customer Service: The customer service provided by Singapore Airlines is truly exceptional. The airline's staff is friendly, professional, and always willing to go the extra mile to ensure a pleasant journey for passengers. From the moment you step on board until you reach your destination, you can expect to be treated with the utmost care and attention.

Flight Experience: Flying with Singapore Airlines is a truly memorable experience. The airline's fleet of modern aircraft is well-maintained and offers a smooth and comfortable ride. The spacious cabins, comfortable seats, and ample legroom ensure that passengers can relax and enjoy their journey to the fullest.

On-time Performance: Singapore Airlines has a strong track record of on-time performance. The airline understands the importance of punctuality and strives to ensure that flights depart and arrive on schedule. Passengers can trust that their travel plans will not be disrupted due to delays or cancellations.

Fleet and Aircraft: Singapore Airlines boasts a modern and diverse fleet of aircraft. From the iconic Airbus A380 to the fuel-efficient Boeing 787 Dreamliner, the airline's fleet is equipped with state-of-the-art technology and offers a comfortable and safe travel experience.

In-flight Entertainment: Singapore Airlines offers a wide range of in-flight entertainment options to keep passengers entertained throughout their journey. From the latest blockbuster movies to a variety of TV shows, music, and games, there is something for everyone. The high-quality screens and noise-canceling headphones enhance the overall entertainment experience.

Food and Beverage: The food and beverage offerings on Singapore Airlines are simply outstanding. Passengers can expect a delectable selection of meals inspired by international cuisines, prepared by renowned chefs. The airline also offers a wide range of beverages, including fine wines and spirits, to complement the dining experience.

Cabin Comfort: Singapore Airlines takes cabin comfort to a whole new level. The airline's cabins are designed with passenger comfort in mind, featuring spacious seating, adjustable headrests, and ample storage space. The luxurious bedding and amenity kits provided in premium classes ensure a restful and rejuvenating journey.

Baggage Handling: Singapore Airlines takes great care in handling passengers' baggage. The airline has efficient baggage handling processes in place, ensuring that luggage is handled with care and delivered promptly upon arrival. Passengers can trust that their belongings will be well taken care of throughout their journey.

Loyalty Program: Singapore Airlines' loyalty program, KrisFlyer, offers a range of benefits and rewards to frequent flyers. Members can earn miles for their flights and redeem them for a variety of rewards, including flight upgrades, hotel stays, and shopping vouchers. The program also offers exclusive privileges, such as priority check-in and lounge access.

Booking Process: The booking process with Singapore Airlines is seamless and user-friendly. The airline's website, www.singaporeair.com, provides a convenient platform for passengers to book their flights, manage their bookings, and access important travel information. The website is easy to navigate and offers a secure and hassle-free booking experience.

Pricing and Value for Money: While Singapore Airlines may not always be the cheapest option, the value for money it offers is unparalleled. The airline's exceptional service, comfortable cabins, and impressive amenities make it worth every penny. Passengers can trust that they are getting the best possible travel experience when flying with Singapore Airlines.

Safety and Security: Singapore Airlines prioritizes the safety and security of its passengers above all else. The airline adheres to strict safety protocols and regulations, ensuring that every flight is operated with the highest level of safety standards. Passengers can feel confident and secure when flying with Singapore Airlines.

Environmental Responsibility: Singapore Airlines is committed to environmental responsibility and sustainability. The airline continuously seeks ways to reduce its carbon footprint and minimize its impact on the environment. From investing in fuel-efficient aircraft to implementing recycling programs, Singapore Airlines is dedicated to preserving the planet for future generations.

Destinations and Routes: Singapore Airlines offers an extensive network of destinations and routes, connecting passengers to major cities around the world. Whether you are traveling for business or leisure, you can count on Singapore Airlines to take you to your desired destination with convenience and ease.

Partnerships and Alliances: Singapore Airlines has established strategic partnerships and alliances with other leading airlines, allowing passengers to enjoy seamless travel experiences and access to a wider range of destinations. These partnerships also enable passengers to earn and redeem miles across multiple airlines, maximizing the benefits of their loyalty program membership.

Corporate Social Responsibility: Singapore Airlines takes its corporate social responsibility seriously. The airline actively engages in various community and charitable initiatives, supporting education, healthcare, and environmental conservation efforts. Passengers can feel proud to support an airline that is committed to making a positive impact on society.

Accessibility and Special Assistance: Singapore Airlines is dedicated to providing a comfortable and accessible travel experience for all passengers. The airline offers a range of special assistance services, including wheelchair assistance, priority boarding, and assistance for passengers with disabilities or medical conditions. Passengers can rest assured that their specific needs will be catered to with care and professionalism.

Business Class Experience: The business class experience on Singapore Airlines is truly exceptional. From the moment you step on board, you are greeted with warm hospitality and impeccable service. The spacious and comfortable seats, gourmet dining options, and exclusive amenities create a luxurious and productive environment for business travelers.

Economy Class Experience: Even in economy class, Singapore Airlines provides a comfortable and enjoyable travel experience. The seats are ergonomically designed for maximum comfort, and the attentive cabin crew ensures that passengers' needs are met throughout the flight. Passengers can also enjoy a variety of meals and entertainment options during their journey.

First Class Experience: The first class experience on Singapore Airlines is the epitome of luxury. Passengers are treated to a private and exclusive cabin, complete with a spacious seat that converts into a fully flat bed. The personalized service, gourmet dining options, and luxurious amenities create an unforgettable travel experience.

Frequent Flyer Benefits: Singapore Airlines' frequent flyer program, KrisFlyer, offers a range of benefits and rewards to its members. From earning miles for flights to enjoying exclusive privileges, such as priority check-in and lounge access, frequent flyers can make the most of their travel experiences with Singapore Airlines.

Customer Reviews and Testimonials: Customers rave about their experiences with Singapore Airlines. From the exceptional service to the comfortable cabins and delicious food, passengers consistently praise the airline for its commitment to excellence. The positive reviews and testimonials are a testament to Singapore Airlines' dedication to providing a world-class travel experience.

Awards and Recognitions: Singapore Airlines has received numerous awards and recognitions for its outstanding service and commitment to excellence. From being named the "World's Best Airline" to receiving accolades for its cabin crew and in-flight entertainment, Singapore Airlines continues to be recognized as one of the best airlines in the world.

Contact Information: For more information or assistance, you can contact Singapore Airlines through the following channels:
Website: www.singaporeair.com
Customer Service: +1-800-742-3333
Email: customerservice@singaporeair.com

Frequently Asked Questions (FAQs): For answers to commonly asked questions, you can visit Singapore Airlines' website and access their comprehensive FAQ section. The FAQs cover a wide range of topics, including booking, baggage, check-in, and more, providing passengers with the information they need to have a smooth and hassle-free travel experience.

Terms and Conditions: Singapore Airlines' terms and conditions can be found on their website. It is important for passengers to familiarize themselves with these terms and conditions, as they outline important information regarding ticketing, baggage allowances, flight changes, and other policies.

Privacy Policy: Singapore Airlines takes the privacy and security of its passengers' personal information seriously. The airline's privacy policy can be found on their website, outlining how they collect, use, and protect passengers' personal data. Passengers can trust that their information will be handled with the utmost care and confidentiality.

Social Media Presence: Singapore Airlines has a strong presence on various social media platforms, including Facebook, Twitter, Instagram, and YouTube. Passengers can follow the airline's social media accounts to stay updated on the latest news, promotions, and travel tips.

Conclusion and Recommendation: In conclusion, Singapore Airlines is an airline that consistently delivers an exceptional travel experience. From its outstanding customer service to its luxurious cabin comfort and impressive amenities, the airline goes above and beyond to ensure passenger satisfaction. Whether you are traveling for business or leisure, Singapore Airlines is a top choice that guarantees a memorable and enjoyable journey.

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Contact Singapore Airlines customer service

Phone numbers

1800 742 3333 131 011 More phone numbers

Website

www.singaporeair.com

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