Singapore Airlines
reviews and complaints

Firstly on 25/7/19 our flight no NZ3319 was held up for 4 hours on tarmac, we were only offered 2x half glasses of water in this time Then not given our dinner till approx 12.45am then not given a choice of dinners .
29/7/19 flight no NZ3247 we are at the back of the plane sharing our third seat with a New Zealand lady, the whole journey all 3 of our tv/computers kept stopping, the lady sat with us informed the stewardess and they tried to re-boot on a few occasions, but it didn't work, our lady neighbour kept going g to the back to drink wine and talk to the staff, then our neighbour had her meal a good hour and half before us. Then we were told there were no choices that we had to have fish, not our favourite and cold, so we left them, the staff came to collect and asked why we had left We explained and I asked if I could have more biscuits and cheese instead as still hungry, this never came .
I woke to find a stewardess kneeling by the side of our neighbour with a plate of fancy cakes, I asked our neighbour how she managed to get that as I had no luck with the cheese and biscuits She said "ahh will tell you later, she also said she was hoping for a seat move after our stop off of Melbourne Australia, which she got .
She told us that she has made the stewardess aware that online she was a secret shopper for airlines, she then said they have also given me a $75 voucher to use when we get home (Wellington New Zealand) for the inconvenience of no tv, which affected all 3 of us .
We couldn't believe that she could be treated so differently, total discrimination. Such a sad bad start to what was suppose to be a special holiday for us after some very tragic family loss earlier, We look forward to hearing from you, and reading your response, yours sincerely Nicola Yreloggen

Hello
My name is Shubham Chauhan. I was coming from india to wellington on 31/08/19. I recently bought one new luggage bag from india for carrying my luggage. But what i saw when i was picking up my luggage bag in wellington that the luggage bag was broken. What should i do now.?
My email is [protected]@gmail.com. My contact number is +[protected]. I request you to please resolve this matter as early as possible. I can send the broken photos of the luggage bag as well. Thanks

My name is Ashish Gupta, seat no 49, SQ 424, SG to India on 29th Aug 2019. I am frequent traveller and used SQ after long time. I must say had the super worst experience in flight.

1. Someone asked for food after 2 hours of flight departure while food was served to 90% of other staff. Much to my dismay, I am told no Veg food available and they are trying to find if they have. No one turned back ever. Comeon how come on earth u dont carry enough veg food when u know u r flying to India where majority of population are vegg.
2. I pushed button for cabin crew for water. No one at all turned up untill i stood up and asked for it.
3. Whole crew was running in whole flight like headless chickens with erratic delivery and seems all first timers untrained crew was put to this plane.
4. Last but not least, dont know how they stacked material. When plane landed all stuff came out and scattereed all over.

This is not expected of SQ. seems like services are going down bigtime and need to improve.
I am many other suffered in plane like me and not everyone will give feedback.

I made contact with your representative in Brazil (Aviareps) in order to buy 2 flight tickets from New Delhi to Singapore and also, a round trip from Singapore to Yangon .
The quoted an incredible price of USD 19, 466.32 (advanced payment) for the two tickets wich I bought for USD 1, 100.00 directly in your website .
Is this representative really representing Singapore Airlines ? Not to mention that they make no effort at all to assist theirs clients . I had to call several times to get an answer... Unbelievable...
Regards /
Flavio

I was on Singapore Airlines flight SQ952 15/8/2019 from Singapore to Jakarta and waited on the plane for over 4 hours before we left. There was an engine problem that was fixed on the 3rd attempt, which i was grateful for, but the lack of transparency and food or water was unacceptable. I was offered 1 glass of water in that time, and the temperature was close to 30 degrees along with the entertainment system not working satisfactorily.

Seat 34C

The staff maintained patience and there was obvious distress amongst the passengers. This ultimately was not appropriate and so far the airline has not offered any apology or financial compensation for the situation and i also missed my meetings in Jakarta which caused me to have to stay another day in Jakarta and incur the cost of another hotel and amendment of my return flight.

Dear Madam, dear Sir,

Booking reference OIC4QV - Patrick, Françoise and Phuong KARPINSKI

Our flight SQ346 from August 11th 2019 from Singapore to Zurich was delayed. Consequently, we missed our connection to Geneva (SQ2904). At the transfer desk in Zurich, we learnt that he next flights from Zurich to Geneva were fully booked and we had to join Geneva by train. It took 1hr30 to your staff in Zurich to bring us our luggage. We took the earliest possible train at 12:18 in Zurich airport to arrive in Geneva airport at 15:27.
We admit that a flight can be delayed due to weather conditions or other reasons. However, your staff in Singapore could have rebooked us on the next available flight from Zurich to Geneva - flights were not fully booked yet at that stage. In spite of our insistence, they said we will have to handle this with the transfer desk in Zurich. But 20 hours later in Zurich, flights were fully booked. We are convinced that more pro-activity from your staff in Singapore could have made our trip much less unpleasant than what it was.
We were supposed to arrive in Geneva at 10:20 but we arrived at 15:27. We claim for a financial compensation to solve this issue and would be most interested in reading your proposal in the near future.
Kind regards.

Parick Karpinski
Mob. :+[protected]
[protected]@bluewin.ch

On 12th August 2019 I landed at Changi Airport from Manila flight SQ915 and my connecting flight SQ406 was delayed by 2 hours making that almost 7 plus hours.

I went to the Singapore Airlines counter there was no staff at the Economy counter and Mookhees was behind the counter for First Class... he said "Come here" pointing to his counter. Just to let you know that I am 71 years old with grey hair... a little respectful way of speaking would have helped. Then I requested him for a meal coupon due to the delay and he rudely said that in any case my wait at Changi was 5 and half hours so 2 more hours did not warrant any special treatment. When I insisted he decided to call and again very rudely asked me to sit down. Then called me and said I could go to the Food Court and show my boarding card and would get refreshments. Thank you very much but where is the Food Court what is the procedure nothing at all.
He made so much fuss about finding out and nearer departure of flight SQ406 all the passengers were offered refreshments.

The person who really helped me very politely was Sasidharan at Transfer B. He guided me very nicely.

Now you tell me do you not teach your staff to be polite and then do you not teach your staff to be polite and patient with the elderly?

Really you need to give special training to your staff for handling the elderly...On my flight from Singapore to Manila on 1st August on SQ918 seat 72 D which is in the centre aisle and the luggage bins are really high and I am 71 years old with grey hair and only 5ft so the air hostess is standing there and I request her to please put my very light stroller up... she promptly turns to me and says; " You assist me" not even a please... how was I going to assist her with my height. She could have asked me to wait and called a steward ... done anything ... a young passenger sitting alongside me jumped up and put it up. I could have asked him in any case... but the same bag was very nicely put in the bin above my seat 49 J on flight SQ401 by a very polite airhostess. In fact I said I could ask some passenger to help and she said there was no need it was so light!
The name of the air hostess who was rude was Tan Shen Theng. She apologized several times after I told her why I was taking her name. But I felt hurt that I am travelling on such a prestigious airline and am treated so shabbily by the staff. She specially asked me not to complain but I felt really bad so I will complain.

I worked in Reservations of Scandinavian Airlines and this kind of behaviour was unhard of!

You tell me should I ever travel by Singapore Airlines again?
Ms Indu Shrikent
D 248 2nd Floor Defence Colony
New Delhi 110024
India
Mobile: +91 99 [protected]

I have a very serious complain about the things going on inside the SilkAir (Airline) Reservations & Ticketing Office in Kathmandu. Three staff Sudhir Pandey, Leeza Shrestha and Madan Poudyal work as a team in favouring only specific travel agencies mainly Da Vinci Travel, Mega Byte Travel, Buddha Travel, etc. for which they get bribe or commision from those travel agencies. Another serious matter is for the amount agencies pay they hold booking of lower class for at least two to three months earlier and extend the time limit for two to three months, due to which only the higher class fare will be available and other travel agencies cannot sell the ticket as they cannot provide competitive fare.

Another thing is these three staff do not give access of capping to new agents and say that currently we have not opened for capping and you come when we open capping. But infact capping can be opened at any time once the agency has IATA certification, bank balance etc. So they do not give opportunity to new agencies to sell the airline seat in fear that if they give authority to new agents for capping, they will create competition to their favoured agencies.

Mainly what i would like to inform Singapore Airlines Head Office is that these above mentioned staff do not care about airlines a bit. They only work for travel agencies who pay them more then their salary.

Due to monopoly of these three staff who work for Da Vinci, MegaByte and Bouddha Travel the revenue of airline was always in loss condition.

These travel agencies hold all the K, V, N, Q class seat two three months earlier and due to which there is no lower class fare in the system.

Suppose two travel agencies (One agency the one they support which have KTM-SIN
in the waiting list in Q class and and the other that dont pay them commission KTM -SIN in W class they simply confirm of Q class because it is of the favoured agency ) have booked for same itinerary of same person what Leeza Shrestha and Madan Poudyal do is they simply support their agency. They dont care the revenue of airlines.

Finally what i would like to address Singapore Airlines head office is that these staff have been supporting mainly Da Vinci Travel, Mega Byte Travel, Buddha Travel who hold 90% of the lower class seat of SilkAir (Singapore Airlines).There are more than thousands of travel agencies in Kathmandu but only four five agency have been enjoying the benefit of SilkAir. What these travel agency do is work as whole seller by holding all the lower class seat and they sell it to passengers and travel agencies in higher rate during peak time. I have heard that these travel agencies earn as much as Nrs 15 to 20000 in one ticket.

Finally what i would like to tell is these three Sudhir Pandey, Leeza Shrestha and Madan Poudyal are very dangerous for SilkAir (Singapore Airlines) as they do not care revenue of airlines and only work for the travel agencies that pay them heavy amount for supporting them.

Unless these corrupted staff are kicked out from the company SilkAir (Singapore Airlines) cannot grow.

Hope this message is seriously taken and investigated well and taken to the top level as up as to the chairman of the company.

Thank You!

I have already sent a complaint but have had no confirmation if you have received it or not. We acquired flights on Singapore Airlines flight SQ236 from Brisbane to Singapore then Singapore SQ322 to London then London EI931 Aur Lingus to Belfast. I was assured by the desk stewardess that my luggage would arrive in Belfast as it was ticketed to Belfast. I asked 3 times to make sure and the attendant assured that yes the luggage would be there at Belfast I was worried due to the fact it would be a different airline but Singapore Airlines must be affiliated with that airline to be able to transfer luggage to the next destination.
When we arrived in Belfast there was no luggage and proceeded to fill out missing luggage form so as to keep track of where my luggage would be I was given a tracking number and was asked to ring each day to check on the luggage after 2 days my husbands luggage turned up but mine didn't . Each day I rang I could get nowhere kept getting fobbed off and whoever I spoke to each day they would say they would ring with updates but none came. Each day I rang I would be given another number to ring but to no avail no one would take responsibility for this stuff up.
My husband and myself were in Ireland for holiday for 5 days no clothes then we went to Brussels for 2 days to do a Battlefields tour which we missed the connection for due to the lost luggage and to be able to catch up with the tour once we arrived in Brussels it cost us another 200 euros for them to send transport so as my husband could have his tour and to see the Menin Gate. We then had to go to Milan for our International Lions Convention where he was to be inducted to be District Governor of District 201Q2 in Australia which is a big deal for us and my uniform which I needed was in my luggage that didn't arrive . I kept getting stressed and anxious everyday but could get nowhere with anyone. On the 1st July someone rang from Belfast to say my luggage was there and they would send it on to Milan but never received as it was sent by Dutch Airlines and it arrived but someone was just too lazy to bother to deliver it to our hotel. So on the day of my husbands induction to be District Governor our Council Chairman lent me her uniform and one of the other ladies lent me her green jacket so as not to embarrass my husband on his special day. During this whole time I was so stressed and anxious due to the fact that I needed to buy more clothes and undies makeup toiletries and a new small suitcase is unacceptable as far as I am concerned no one seems to take responsibility for the stuff up as well as that my luggage did arrive home a week after I did damaged with a great big crack along the front of it and my husbands luggage was damaged as well 3 holes in the back of it and we needed to tape it up so as to continue the journey. I want to know who is responsible here I am not happy Singapore Airlines have always been a reputable airline but I fathom to believe this and your baggage handlers need some more training to read the labels and put the luggage onto the proper airlines. Have needed to buy 2 new suitcases not happy who is responsible and I want to know what happens next as to what compensation is available. The whole situation caused me to get sick due to the stress and I ended up in hospital.

My disabled son and myself, with my daughter who helps care for us both, were on a flight from London Heathrow on Wednesday 7th August to Singapore and our travel agent and myself had both been in contact with you requesting extra legroom, bulkhead seats, and proximity to the toilets. This was done as much as possible but still quite tight for both of us but on checking in on Sunday 11th August on checking in at Singapore Airport for our flight to Melbourne we were assured we had extra room for both my autistic son and myself who has MS and has difficulty in walking and bladder complications. On checking in they asked my daughter to push my wheelchair which I wasn't happy about as everyone else had assistance and it was difficult for her as she also had to watch her brother. On boarding the plane the seats were so cramped that when the row in front put there seats back we could hardly get out. When our meals arrived the lady in front of my son didn't put her seat up and the air stewardess didn't ask her to either which made us feel discriminated against. We had also felt this way before our flight had even left Singapore as the 3 of us were able to board early due to 2 of our disabilities so placed our hand luggage above us. When the rest of the people came on the man in front tried to move our luggage but I said it had to stay there due to it having our medication in but he was still determined to put it there so the stewardess took our bag out, again I told her it had medicine that was needed on the flight in it. She still moved the bag regardless which meant a disabled person had to walk up the cabin for medication so a very able-bodied person got their own way, again to me that seems like discrimination!
The problem we now have is that we are due to return home from Japan to Singapore on 31st August on flight SQ633 and on 1st September from Singapore to London Heathrow on flight SQ306 and after the 2 quite upsetting flights we have already experienced I am actually worried about what 2 very long flights could have on mine and my son's health and how hard it will be for my daughter who helps care for us.
When I originally spoke to one of your representatives he implied that we had been put up into premium economy for our last flight back to London Heathrow at no extra cost to myself which I told him I was so pleased about but now I am highly doubting this as everything we have been told has not materialised.
I am writing to you as I feel like my family has been treated badly especially as we had specifically requested help due to our disabilities.
Please will you look into this and contact myself before we have to make our return flights with you.
Thank you for your help with this complaint.
Lady Andrea Burke

Singapore Airlines - Silk Air flight was late we missed our connection on Singapore Airlines. My family of 3 were placed on the next flight being a SCOOT budget airline, we received a letter as we boarded apologising for the lack of services and that we could get a refund. We have written numerous emails and they will not upheld our refund promise. Is there a formal body that we can lodge a complaint with?
Thank you
Silvana- Australia

On 30th July 2019 a SMS was sent to me saying "Thank you for flying with
Singapore Airlines! Your Name came 3rd on our July list (26/08/219). Collect
your winnings: http://m0d.me/Hrhl. I enter the necessary informations but not able to activate the payment section. I SMS to PayHip requesting for assistance to complete the requirements and several follow up but I only received a reply that "A request for support has been created and assigned (a number). A representative will follow-up with you as soon as possible. Up today I still have not received any assistance or advice on how do I claim my prize. Your help and assistance is appreciated. Thank you and Regards.
Lau Mun Loong

On 25/06/2019, at about 7:30 AM, I reached check in counter of Singapore Air line to get flight no SQ 401, booking of tickets were done on line from Singapore. As I have lot of problem in my knees ., my son got booked two seats ( for myself and my wife) which have sufficient space for stretching legs on PAYMENT. But the girl on the counter refused to give the allotted seat on the plea that they could not give the seats to me keeping in view my age.

Second instance, At the time of boarding, healthy persons were allowed to walk to the flight, I also requested the person managing the movement of passengers ( an healthy Indian ) to let me walk along with these people because I require lot of time to reach the flight . I also told him that I had lot of pains in my knees, and if I wait for my turn, I may not be able to reach the flight on time and flight may get delayed but he was not convinced and told me in VERY RUDE manner, In HIS WORDs, If YOU WANT TO GO NOW, BRING WHEEL CHAIR or sit there silently pointing towards chairs. I made the complaint with FEED BACK of Singapore Airlines, After repeatedly I got a reply from feedback informing me that response had been given to my son . When I asked my son, he told me that he got a mail blaming me in both case.
As per their response to my son, seats were not given after taking my consent, I other case I was offered wheel chair which was refused by me. Now my question, why they are telling lie in both cases.
In first case no consent was taken from me, my Question in this case is that if these seats are not meant for Sr Citizens, why they allotted the seats in the beginning at the time of booking . ARE they were sleeping.?

In second case, they said that they offered me the wheel chair but I refused to take the chair. Can Singapore Airlines tell me when and WHERE wheel chair was offered me, Are they keeping spare Wheel chair at the boarding gate. These all are bundle of lies .
I AGAIN MENTION THE wonderful OFFER of WHEEL CHAIR I GOT AT THE BOARDING gate, , l am mentioning below
the beautiful offer I got at boarding gate,

The Man ( healthy INDIAN) offered me in very Rudely saying, Go and come with Wheel chair or sit there Pointing towards Chairs silently.

WHAT A WONDERFUL OFFER from a so called prestigious Airlines. The

Cabin crew service and food were horrible. On the National Day flight, there were no Birthday greetings to fellow citizens. Bad start like any other airlines flights. The noodles served were tasteless & dry. Crew service was bad as the Seniors were not leading by examples. SIA has to improve as other Airlines are catching or ahead of her!

Richard Kho
richardkho.[protected]@gmail.com

Dear Singapore airlines . After pre ordering gluten free food for my flight from London this morning I have still been badly poisoned on your flight which must of been from the breakfast as the symptoms happened as soon as I got of the plane.

I find this very upsetting as this has now ruined my family's holiday as it can take many months to recover. We have been looking forward to this special trip and it's over on the first day as I am now confined to my hotel room.

I like to Know what Singapore airlines will do about this . We may even need to fly home sooner if I cannot continue with the holiday.

My flight details are LSGV43

I look forward

To hearing from you ASAP

Darren Knight

HI Team,

I have booked ticket From TRZ to SYD travel on 19th at 1.30 AM. The payment was successful and i have reference number JBPHMT. i could not get any emails for my itinerary. Kindly share the ticket and Itinerary details. i tried to retrive my details from your site but i have receive no datas found.

My payment transaction number : QHDF7837811866

i dont know how this happened from your side because Singapore airline. Money not refund yet and no acknowledge received from singapore airline.

Kindy take this as high priority and responed back as soon as possible.

Thanks,
Vengatesan.P

SQ305 Dated 30/07/2019.London To Singapore .Requested assistance from Air Hostess to assist me in removing a Compression Sock off my disable Wife's left Leg which had become very pain full, this was done with much reluctance. Following about 20 minutes later a visit from the cabin steward complaining that it was not part of their duty to assist as they were only to serve food etc. asked him if they had Gloves which could of been used or a First Aid attendant to assist. We were denied an answer. As my wife was the only disable person on board not once did she get a hostess to inquire if she needed any assistance?
Assistance on the Isle Chair had to be done by my son and myself as the crew stood and watched and then transferred into her seat, all done will the cabin crew stood and looked on. Talk about compassion in this day and age service was very Primitive no assistance for disable passengers Singapore Airlines were informed by Flight Centre that there was a disable passenger and was advised that we should travel Premium Economy Class, which was booked.
Arrived Singapore Airport and arrangements were made in Heathrow Airport that my Electric Wheel Chair and standing aid be available so that I can use my own chair as we had a 5 hour stop in Transit which was arranged as priority. This we had to go and recover the Electric Wheel Chair and Standing Aid by ourselves from oversize baggage
Once again same procedure on to flight SQ217 on the 31st July 2019.Man handling again on to Isle chair and Aircraft with no assistance. In flight not once was we approached to ask how she felt or needed any assistance (What would of happened if we needed to use the Toilets no Isle Chair or other Lifters were available)
What amazed me about Hygiene was I saw the hostess refreshing the Toilets with no Gloves on and they had the audacity to refuse to remove a pair of stockings.
Arrived Melbourne Airport No Electric Wheel Chair no Standing aid available after this was arranged in Heathrow and Singapore once again Man Handling on to Manuel wheel chair and we had to go to oversize baggage to recover the Electric Chair and Standing aid.
My Standing Aid helps me to stand and transfer me on to seats and Manuel wheel chairs so this was requested Time after Time
Never again will we be travelling with Singapore Airlines and will not recommend the Airlines a copy will be sent to The Disability Commission of Australia
Photograph of Standing Aid Attached
Glaxon Saunders
[protected]@Bigpond.net.au

On Thursday 18 th July, myself and 2 other family members were booked on flight SQ 25 from Frankfurt to Singapore Changi airport. The flight was late resulting in us missing our connecting flight SQ 5339. The reason for our journey was to attend a family wedding which we subsequently missed. This has caused undue stress to my entire family and I would like to be compensated for the tardiness of your airline.

sir, i write with anger about my outgoing flight from manchester to perth via singapore on the 13th july 2019, confirmation number being vgmc7x.my incoming flights were ok.details as follows.my flight manchester to singapore set off some 2/3 hours late, i tried to get a reason from singapore airline staff..failed.i was rewarded a meal/drink voucher for £15.00p which i had to add to.arriving late in singapore for my connecting flight to perth i was with others approached in singapore airport by staff and fobed off with these arrangements -- taxi to the shearton hotel in the city where a meal, a room for a wash and brush up and a taxi back to the airport.were arranged.we were delayed clearing immigration control both ways, but i was disgusted that i had no option on my onward flight to perth, i was also split from friends.arriving some 10/11 hours late in perth i missed my friend picking me up so a taxi to perth had to be paid some 35 australian dollars.as you can see a total disaster which i did not expect from you as your advertised worlds best airline.after your investigations i apply for compensation for £60.00p which to cover costs at manchester, singapore and a taxi at perth.hope to hear from you you in due course .. michael garner
email address... micky.a.g.[protected]@btinternet.com, mobile [protected].

My name is Quek Kwee kee Victoria.

I arrived from Tokyo to singapire on 21 July by Flight SQ 633.

After collecting my luggage and reaching home, I realized that my luggage bag was damaged with a tear at the corner of the 4 wheels.

I want to claim insurance and NTUC wanted me to get a letter from the airline SIA on the damaged luggage bag. It there a possibility of SIA paying for my damaged luggage bag.

The photos are attached.

My email is
[protected]@gmail.com