The complaint has been investigated and
resolved to the customer's satisfactionResolved Silk Air — Bad landing & cabin crew
resolved to the customer's satisfaction
Flight from SIN to BKI was about to land at about 11am on 1st August, when suddenly it started to climb altitude again. The pre-landing announcement was also made and cabin crew were instructed to be in their seats.
Subsequently no announcement/reason/explanation was provided to the passengers for the sudden change in altitude and possibly change in direction as well.
While alighting, on checking with cabin crew, no explanations were provided and instead we got a reply: "WE DONT KNOW". Is this what a concerned passenger is told? The leading stewardness (in orange uniform) was
extremely curt and un-polite.
I would also like to add that when the plane gained altitude again and was really bouncing in air, another announcement was made: "we are about to land shorlty, please return to your seats, fasten your seat belt and store your tray tables"!!! Was this necessary. We are sure all passengers were in equal shock as we were to even think of getting up from their seats. I would have thought at this time a comforting message could have been relayed for all passengers to be at ease.
We are still in a state of shock, as a result of which Silk Air has ruined our long awaited holiday in Kotakinabalu. We are very disappointed.
Whats worse is that its been 3 weeks now and we have still not the complaint resolved / the investigation report though we just keep receiving "please bear with us" emails from Corinth De Cotta, Head Customer Affairs (SilkAir (S) Pte Ltd)