Sicily By Car
reviews and complaints

Dears,
At Catania airport, I did not receive the car because they did not accept my Debit Card.
This has caused me many problems; however, in terms of refounding the already paid money, I was told to call in the UK and talk directly with the broker asking for refounding.
I have been calling the UK office, but the number does not exist. I also called the Catania office and left a recorded message, but no answer.
please note that i have also purchased the full coverage insurance for additional 42 USD
Kindly let me know how to solve this issue since I did not use the car, and I am asking to be refunded or given a coupon of the equivalent money I can use next time I book a vehicle.
Regards

The plate number of the vehicle I have rented is FW685PK with your Company from 30/10/2019 12.29 to 05/11/2019 11.05 (rental agreement [protected] ).picked up from Bologna airport and dropped it of at Bergamo airport.
I have been Charged on my credit card 61€ for 2 times for paper work, about fines that I have never received through mail and now your are telling me that I will be charged one more time the same amount for the same reason (paper work for a fine). I have rented a car last October 2019 and I was supposed to received the mailed fines by now but nothing has Never arrived to my address.
Please let me know if there is really one or more fines, otherwise I am asking for a refund!

Panos Foteinopoulos

Dear all,
We had a rental contact with you in january 2020 and we had a damage consisting in a broken windscreen. You have all the details in the attached invoice and rental forms.
Although you charged us for the windscreen, we didn't receive any invoice in order to be able to go the insurance broker that we paid when we reserved the car online.
Please send us all necessary documents in order to be able to send it to the issuance broker.
Rental agreement: 720.24.62.04
Car plate: fx019hj

I rented a car through sicily by car in October in Catania airport. I was charged a deposit which upon returning the car I was told will be returned to my account in 7 days. It's been 3 weeks and nothing. I have sent emails and no respond. Horrible company. Not sure how should I proceed now. I'm not in Italy anymore. It seems like a fraud to me and regret I have ever used them.

I rented a car from the Milan airport on August 10th through August 17th. The car was paid in full and everything was ok when it was returned.

This past week, I have 2 charges on my credit card bill from Sicily by Car which must be a mistake. Can you please look into this and respond?

I have attached a copy of my rental agreement.

Graig Fischgrund
[protected]@gmail.com

Object: Rental contract no. [protected], date 28/08/2019 12.35, vehicle number plate FR964PD

The above was sent from the email address 'nonrispondere@sbc.it'.

First off this was sent to junk - this should be clear who the email is from.
Secondly the mail is in Italian - how am I suppose to understand this?
Thirdly after checking my credit card statement, I have been charged twice for supposed admin fees on my credit card - £54.42 & £54.24.

I would not even have found out if I did not check my credit card statement daily!

Can someone contact me and tell me why I have been charged these amounts!?

This email was sent on the 23rd October!

I want someone to resolve this asap and refund me both amount due to the terrible communication from your side.

Sager Sabharwal

Apparently I received a traffic violation returning to the airport at the end of my rental.
Rental contract no. [protected], date 18/09/2019 17.25, vehicle number plate FW408VR

However the information came from a completely unrecognisable address

"ufficiomulte.sbc.op8@pec.it "

and as a result went into junk email - it was only by chance that I discovered it, but as a result I missed the opportunity to pay the reduced rate for the fine (now paid) and it was an additional 60 Euros.

Your communication should be clear its from Sicily by Car and I would request that you waive the 50 Euro administration charge to compensate for the additional cost caused by your poor communication.

Steve Edwards

Noleggio aeroporto di Brindisi il 18/07/2019; Contratto: [protected]; Targa auto : FW053VK

From: Luigi Xerri
Sent: Monday, October 21, 2019 5:36 PM
To: [protected]@sbc.it; [protected]@sbc.it
Cc: Luigi Xerri
Subject: FW: SicilyByCar S.p.A. - Rental Agreement Copy

Prego fornire informazioni e chiarimenti sul contratto in allegato ed un indirizzo di posta elettronica dei vostri uffici amministrativi che gestiscono I rimborsi.
Risulta che in data 12/7/2019 mi e' stato addebitato 1, 501.50 euro per un contratto stipulato per 800 euro con noleggio iniziato il giorno 18/07/2019
Luigi Xerri

From: Luigi Xerri
Sent: Monday, October 21, 2019 5:21 PM
To: [protected]@sbc.it; [protected]@pec.it
Cc: Luigi Xerri
Subject: FW: SicilyByCar S.p.A. - Rental Agreement Copy

In riferimento al contratto allegato vi informo di non avere ricevuto il rimborso della somma trattenuta a titolo di cauzione. Un vostro agente ha confermato per telefono che il rimborso era avvenuto al termine del noleggio, lo stesso giorno del mio ritorno della autovettura e che l'eventuale ritardo era dovuto alla mia banca. La mia banca mi informa di non avere mai ricevuto alcun rimborso da parte vostra.
Vi invito a fornirmi al piu' presto gli estremi dell'avvenuto rimborso ed I canali usati per lo stesso.
In attesa di ricevere una vostra sollecita conferma.
Luigi Xerri

Contract [protected], Renault Captur, license plate FW063YY, my name is Bjorn Stock

I'm in Sardinië for business and I've rented a car from 12/10/2019 till 19/10/2019. Because my business took longer than expected I need the car 4 days longer, so till 23/10/19. I had to trie 2 days to reach someone at Olbia airport, but nobody ever picked up the phone there. If I called to the general number they said I had to call to Olbia airport, or they tried to connect me to Olbia airport. As this also didn't work and after 2 days of trying to reach someone at Olbia, I asked to someone at your general number if somebody could please help met to get an extension of my car rental. This person then finally helped me but told me that he couldn't give a pricing as I had to contact Olbia airport for that. But he assured me that someone from Olbia airport would contact me later that day. Nobody ever contacted me, but I assumed everything was ok. I also have send an email, but no reaction on that either. Tonight (21/10/19) I get a phonecall from Sicily by car (from Roberta), to ask why I didn't return the car today. I explained the whole situation and said that I told them that I needed the car till Wednesday. The lady (Roberta) told me this was possible and she was going to check the extra cost for these 4 days. She told me that the extra 4 days of rental will cost me 178, 67€. I almost fell over when I heard the amount that I had to pay extra. For the first 7 days of rental I've only paid 105, 35€ and now for 4 extra days she's charging me 178, 67€. This must be a mistake as this is almost double as what I paid for the 7 days of rental. Please confirm that this is a mistake and send me the normal pricing. It can't be possible that this extra cost is correct. As I travel a lot for business I rent several cars during the year, it is however the first time that I rent a car at your company. Hopefully this is one big misunderstanding and can you correct this error by the time I am going to hand over my car next Wednesday 23/10/19.

Thanks for looking into this problem, kind regards.

Dear Sirs,
Today i have been charged for 157.4 Euro for a rental car (dated June 2019)
I need to know more information about these extra charges since i haven't received any email explaining these fees taken on your behalf.
Once i delivered the car i was informed that no extra fees will be charged and i have paid a larger amount than expected, and today i get a notification that "sicily by car" has withdrawn the stated amount from my visa card.
You urgent reply is highly appreciated.

Best regards
Rosie (email: [protected]@gmail.com)

I rented a car through Sicily by Car rental company 12.09.2019. To my surprise I was additionally charged 360 eur for 12 days rental period (20 eur per day) since I used debit card instead of credit card. Plus I was made to pay 300 eur as deposit. I decided not to use the car for all the period and returned it 14.09.2019 (in 2 days) and I was said that the rest of my extra charge (300 eur) plus deposit 300 eur should be transferred to my card account during 10 working days. After more than 1 month I have not still received my 600 eur!
I have already written to 3 e-mail addresses but there is no any answers. The last e-mail address that I received from SbC employee by phone is customer.service@sbc.it but there is no reply for more than 4 days.

Agreement No: [protected]

I ask SbC to immediately return my 600 euros to my debit card. All banking details were left on the desk at pick-up the car and duplicated by e-mail several times.

Sergey.
 

Car Hired 5-15th September.
Returned and signed out by operator as clean, gas full, no damage.
€292 charged 48hours later
Security deposit not returned and no reply to 3 emails to customer.service@sbc.it. All your documented phone numbers are unanswered for straight to voice mail.
Booking Reference - IT423981520
Rental Agreement - [protected]
Car Registration Plate- FN064RH
Car type KUGA Diesel Automatic

I had a very poor experience at the Fiumicino location this past August. The third party vendor had been very helpful in trying to resolve the issue. In addition to their efforts I emailed a complaint directly to the Rome office and head office a month ago and have not received a reply. I would like the name and contact information for the company's owner.

I hired a car from Alghero Airport in July. I received a different car from the one I book. After paying an extra insurance i gave back the car in perfect conditions. 3 days after, I receive a mail with pictures took many hours after I gave the car back, telling that due some scratches I should pay 215€ from the 300€ deposit I left there.
I wrote back telling that when I gave back the car those scratches where no there (the pictures had the time printed) and i send the pictures I took when I left the car.

No complain was resolve and now, more thatn 2 months after I didn´t receive back any part of my deposit. Nobody pick up the phone.

Neither my 300€ or the difference with the money they wont to charge came back to my account.

26.09.2019 I have rented a car with Sicily by car in Cagliari. On my arrival the car was not the requested one and we found no one to inspect the car before departure.
24h later the electronic key stop working and on the return of the car 29.09 2019 we had been charged 350 euro without full diagnosis or inspection of the key.
This has been explained as a standard procedure for any malfunction of the key. I don't believe this justify the extremely high cost as we did not misused it.

I rented a car in Naples Italy for one night - it did not have a full tank of gas when I rented it and this was noted on the check out form - I was told return it with same amount of gas. I drove the car one night - 70 km. Returned it next morning after adding about 2 liters of gas (3 euro). Check in lady at airport said everything was fine, deposit was returned. COuple of days later I see a charge from the company on my credit card. I booked through booking.com and asked them what the charge was for and was told it was for refueling. I called Sicility by Car - got a person who told me they had to put 20 liters of gas in car. I asked for copy of frattura for the refueling and a copy of the final reciept to see the odometer for my check out and check in (to show how many kilometers the car had been driven) He tells me he can't help and to email customer. service@sbc. it I emailed every day for a week with no response.

Reservation [protected] Schmitt, William J

HI,

I recently hired a car for Alghero Airport. And I was waiting for the deposit for more than 2 weeks and finally when I received it, 100euros were missing. The customer service said that we return the car later than expected.

This was not true at all. We were there on time but cause no one explain us where to return it. We return it in the same location from where we picked it up. And there was there employees from sbc tin the location where we return the car and no one said anything.

At the airport counter the lady said it's ok if you still have time before your flight, could you please return it to this park (another location in the airport) and she explained us where to return the car on the airport map in a piece of paper.

I've already paid 140 pounds for the rent that they did not accept cause they did not have the right car model that i booked i paid to upgrade 225 euros more + 300 euros in deposit (cause i used my debit card, as my first booking was not accepted) and finally they took 100 euros more from my deposit.

No final invoice, no proof, nothing

Please, can you help with that.

Thanks