Shoprite Checkers
reviews and complaints

Went to my local shoprite in Mount Pocono Pa to pick up a cake for my daughters birthday. The selections all had strawberry filling
which my daughter has an allergy to. When asking the workers in the bakery they informed me that they did not have any cakes without this filling. They brought out one cake that had no icing on it and said they where not cake decorators so I was out of luck. I think that it is pretty sad that a 3pm on a Saturday there was no one to help me. I will never buy anything from their bakery again. Who puts people in the bakery department that can not decorate a cake? Worst experience ever. Very disappointed in shop rite.

Child Distraught as a Result of your staff Incompetence

Written on: 30.12.2013

To whom it may concern

Formal Complaint against Eldorado Park Shoprite, Customer Service, Management and Security.

Outline:

On the 22

nd December 2013, I dropped my wife and my Daughter off at Shoprite Eldorado Park. On my return to pick them up, I found my daughter in tears, out of all the ramblings I could make out that they had accused her of stealing from the store. Between the thought of false accusation or the fact that it might be true, I decided that I would allow her mother to explain what happened.

It turns out a person in civilian clothing, after they had passed the security check point, ran up to my daughter and grabbed her handbag. I get fumed if I imagine the shock she and my wife had felt as my wife was sure they were being attacked and robbed. After security intervened they were taken back into the shop and searched, " NOTHING WAS FOUND". Only then did they explain that this random person was actually part of security and working undercover, which makes no sense, but that was the situation.

Summary:

- They were allowed to leave the store even though "undercover agent" suspected thievery

- They were then attacked and terrorised, before being advised that this person is an employee of Shoprite

- The accusations were unfounded and not even so much as an apology was rendered

- My child at this point is in tears, distressed and her mother bitterly ANGRY.

Result:

I could not contain my anger, grabbed my child by the hand and headed straight to what I believed was management. I stated my case and demanded answers. They were so nonchalant about it, as if it happens daily and that it was normal to treat people this way. They called this under cover person who I yelled at demanding answers for his actions.

The guy laughed at me, this is when I lost it and have to admit that I could have controlled myself better. I ended up swearing at the lot of them and threatening to beat the daylights out of that guy, however sense had prevailed and I left it at that, the manager casually hands me a number and says "phone his boss as this company is separate from Shoprite".

I would assume if they end up hurting someone they would have been there on their own accord and not paid to be there by Shoprite.

We left and I thought I could leave it at that.

Child Distraught as a Result of your staff Incompetence Written on: 30.12.2013

Concern:

After consoling my child, I realised that this had a profound impact on her, a person attacking her and then accusing her of being a thief. She is only 10 years old, still a baby, but also not an idiot and has very real feeling as you people clearly cannot comprehend.

I can only Imagine how many other people are treated in this manner, then Yesterday again she bursts into tears. She was thinking of the whole ordeal and wondered how this could be.

Imagine a 10 year old asking me, why they did not approach her mother first, before grabbing her and harassing her.

Well the buck stops there

I demand some sort of retribution. And I make no feeble treat when I say:

I will take it up with the highest level within Shoprite Holding right up to the Board, including the press and every Social media link I can get my hands on.

Consider yourselves lucky this was not already done; I look forward to your most speedy resolve.

Brenton Maber

[protected]

[protected]@gmail.com

Hallo, my sister tranfered R2000 ]for my mom through the Shoprite in Hillbrow on the2014-01-04. She my mom the details but in a surprise she was calling informing us that the money was collected in YOU SAVE STORE which is also around Hillbrow. by an unknown person. We went and confronted the manager but he was really rude to us, he didn't even give us time to explain, but his only words he spoke was that we must go and open a case in Hillbrow police station. We opened the case and the police told us that the person who collected the money cant be traced cause she has no account etc, but our question is how did someone collect our cash without knowing the pin.Please we really need our cash back course yours service really left us with million questions...we advice other people to stop using that service course it seems there's scam taking part...PLEASE NEED OUR CASH BACK!

I have been shopping at Shoprite Silverton for past 10 year but the services is so poor the only reason why I shop there is because of they prices but otherwise for they service is not on standard. At the express till the cashier refuse to pack the my goods, I am not a employee of shoprite but a customer and we are the people how pay they salary. I am very upset with the service that I received at Shoprite and believe me this is not the first time it happen. I was ones a employee at Shoprite and where I come from we were discipline we knew what is was to be a cashier and a packer at the same time. Please sent the cashiers
for customer service training this will improve the cash flow as well.

Regards

Upset customer

I visited ShopRite today, the service was too slow I have wait more than 15 minutes on the que before been helped and on top of that the cashier that helped me was not friendly, she didn't even bother to greet me, she just took things on my hand and ring them up on the till. That was the worst experience I experienced in ShopRite, I think shoprite has to provide their staff with customer service training, cause that particular cashier behavior its going to case customers away.her name is Liziwe. She is very rude.

Please forward this to the correct person
I was hired for the Bay Shore shop rite for the dairy dept over a month ago
I was lied to from the start with regards to my hourly salary of 7.25 the hiring person named Peggy told me based on my over 20 years experience she would talk to Odel the dairy manager to get me at least $8 to start. Now I began to work under conditions only slaves were put under when my shift started at 6pm the dairy box a mess the shelves empty damages everywhere I have pictures to prove all of this! I spoke with the manager Gary about 2 weeks ago advising him empty shelves people waiting for eggs/milk. Twenty years in the business I ask myself why would a store be run this way? I then a had a conversation on November 10th with a manager named Phil about my salary and the way things are run he advised me everything that happens at that store generates from his desk to this day I have not heard a word about my being lied to on initial hire. Then finally last nite I came in this time the dairy back room loaded with damages Uboats and juice hardly any place to stand and fill shelves
I proceeded to take pictures and send them to my supervisor Odel who called the store upset I bothered him on his day off proclaiming he doesn't need to see pictures I advised him I was sending him the pictures to show the conditions and damages and he said I have a job to do just do it! For me to stop saying I was helping him he wanted no part of it!
I advised him he should talk to people this way and for $7 an hour yes I had a job to do but this is not a job it's being enslaved! If I do not hear back from someone in corporate with an apology I will have no choice but to take this to the next level and I guarantee there are many employees at that bay shore ny shop rite that will join me! You do not treat employees this way especially experienced family based employees with good intentions
I can be reached at [protected]

went to Shoprite in tsakane on the 29-04-13.I purchased goods for an amount of R526.08.I paid using my debit card the first time the cashier said the transaction didn't go through as the system was offline. She took the card and did the transaction again. A few days later when I checked my statement I found that I was debited twice on that day. I went to Shop rite on the 05-05-13 and informed them of the problem. They told me that they cannot see it on their system so they need to escalate it to the bank and I will receive my money within 3 days.I waited for the whole week and nothing came through. I went back on the 12-05-13 and they told that they can't check anything since the people from there are not working on Sundays. I spoke to Maria Nohube (Admin Manager) and she said I must leave my details and she will call me on the 13-05-13 with feedback, she didn't call back. I then contacted her at around 16:50 asking her what was the outcome. She said the system was offline and she hasn't been able to check it. I then cut the call. She call me back immediately and said the money has been transferred back to my account but i have wait days.i couldn't do that so i went to help peter and i explained situation. They told me shoprite has released the money i must wait 48 hours - 12 days before i can get it. I waited for 3 days nothing came through, so i went to my bank and asked them to check if the was maybe hanging somewhere on their side and they said they cant see it. Which means shoprite had not banked my slip. I am now so frustrated that i feel like i don't want to go to any shoprite store for the rest if my life. I need that money to buy groceries. My money was taken within a second but it seems like i need to wait for a month to get it. This is not on someone is not doing their job. I just wanna go back to tsakane mall with a gun, maybe they will take me seriously then. Please assist as i have had even now

Good morning

I am going to be straight to the point. U save staff is really, really rude, unprofessional and un mannered.

Yesterday 26 february 2013 I went to u save in scottsville kraaifontein, to get jik, sponges and saw that the check dish clothes are r10.00. When I went to the till the price was r14.99.

I told the cashier that on the shelf it show r10. She then called the manageress and the manageress went to look but took forever to return. Then I went to go check and she was just standing there. I told her that what you see is what you buy. She was so flipping rude, she said your people come shop in this store and messes everything up. I was extremely upset. She then called one of the staff to look.
I went to the till and waited. This guy benson (Staff) then came back and said sorry the price is r14.99 I said no what I see is what I get. He then told me well you must ma do whatever you want but they are not giving it for that price.

I then left everything at the till and went to the manageress…she wasooo f……. King rude then I told her I am going to report her to the right people. She said you must do whatever she don’t flippen care. I pass this store every day and every day I walk in to buy something.
I am very unhappy and I am not going to leave this like this. I know I didn’t shop a lot of stuff, but at the end of the day a customer is always right and at the end of the day a customer pays there wages. And if this is how you handle your clients then I am sorry I won’t shop there. I will make it known how unethical the store is. And to top it all up they don’t evens have proper customer care, and they take their own sweet time to help at the tills…. Really now people think a lot of the stores and for them to treat loyal customer the way they did me honestly then I prefer to go to cape gate.

Some advice change the staff at the store, especially the manageress and the people at the tills, they will bring harm to u save….

Will await to your feedback…..

I am a regular customer at Shoprite in Sea Point, unfortunately it is the closest grocery store to my work. My complaint is firstly that the store is filthy, I have watched them mop the floors with a dirty mop and no bucket on various occasions, I have noticed cockroaches at the tills and at the section where they sell the fried chicken, there are always flies around the food section and I noticed that they have a certificate on the wall as proof that their cooking equipment / section has been professionally cleaned - in 2009! Are they supposed to clean it once every three years? Shouldnt it be done more regularly for hygienic reasons? Once I bought overspiced chicken there and was told by a colleague that it smells funny, after I had already consumed half of it. Upon closer inspection I had to agree that it does smell funny, asif it was expired already and I threw the rest away. Another time I bought cake and when I got to work and wanted to eat it, the cake was hard. I took it back and they apologised and refunded me. Yet another time I bought a milk tart for my birthday, to treat my colleagues and after already eating a slice, one of my colleagues alerted me to the fact that there is fungi growing on the milktart. I am considering lodging a complaint to the health department if that will get them to shape up that store. The staff, especially the cashiers and packers at the tills have complete disregard for customers and sometimes have lengthy personal conversations with each other while taking their sweet time to assist the client. I once even witnessed an argument between a cashier and her packer where they insulted each other in fornt of me while they were assisting me. I have also noticed that these same staff members discuss and insult management within full hearing of a customer, sometimes even with the manager or supervisor present and not saying anything to reprimand them. All in all, not a pleasant experience to shop there. A disgrace, considering Sea Point is one of the main tourism destinations in Cape Town. Is this what we expose our visitor's to?

I was first interviewed on 3/10/11. I was told I was hired but unsure of starting date. Had to do another application online. Interviewed again. I was hired. No start date. I then received a certified letter stating they could not reach me, good luck. I called and left messages. I had to waste 2 days off my regular employment to not get hired. I understand they can get away with this.

Recently I had an interview with the shoprite of byram for a night position and was fired when I got my tag because they told me I didnt follow dress code. To my understanding at the bottom of the employee hand book which I was told to read stated that nightshift employees did not require a collard shirt, tie and shorts, it did not state we had to wear them for an orientaion so plz check your own rules again before you fire someone other poor soul on the first day.

Ps. Im sure you heard dont judge a book by its cover!

I called the woman from Human Resources about 2 weeks after she had called me back and had said twice that she believed me and that I didn't have to show her my two receipts and that she would be willing to meet me at this Shoprite when I show the managers my October receipt which proves that I did buy a good homestyle garlic turkey breast there that cost 6.59 for half of a pound not 3.21.She had said in the first that she would speak with them and get back to me and that usually takes a day or two.

Well, I told her that I would call her if I could go that Thursday of that week to meet her there but I couldn't go. She never called me back about this. And I had told her then, that I'm sure that they are still going to deny they ever carried it and I said they might become more defensive and angry because my October receipt proves that I'm right and they're wrong and they don't want to admit it, she said no, I'll talk to them.And when I spoke with her May 2 she now says that she did speak with them and that they said that they only have been carrying this cheaper type of garlic turkey breast and that someone made a mistake with what they gave me in October! Yeah right, I purposefully sought out and bought a cheap fake processed type of turkey breast (which I don't like and never buy, )before, and I only got this good homestyle more expensive one once by mistake!? Total bull!

I told her again for the zillionth time, that I did buy it there several times before October and that the Deli manager at this store told me on the phone weeks ago when I first spoke with her, that the more expensive garlic turkey wasn't selling there. I said to this woman from Human Resources in my first and my recent conversation, how would she have known it wasn't selling if they never carried it there? She said she didn't know and that she looked in their case when she was there recently and she said it is the cheaper kind that they are selling now. And she said I should just ask to taste it before I buy it.

I said I didn't need to taste it because as I said, I had already bought it there quite a few times before and I knew that I liked it and I had told her during my first conversation that I had seen it in their front case a few times before but I wasn't sure I would like it, but then eventually I asked if I could taste it, and they gave me a little and I knew I liked it.She sounded as if she believed them now and said the store manager told her he doesn't think I'm being deceptive, she said it's human error. Unbelievable!

Checking out with my wife on april 25th kathrine apparently a manager for this store comes up behind me an announces loud enough for two aisles on either side of us to hear "you don't belong in this store, haven't we thrown you out before" i had never seen this woman before in my life and told her so, she proceeded to relate how i came in with a blanket over my lap (You see i have no legs but that was plainly visible as i was wearing shorts and the only similarity that i had with this other person was the wheel chair) a small crowd gathered i guess to discuss my guily or innocence at which point i asked that the police be called as a police report of the incident would be helpful in clearing the situation, i have never been so embarrassed in my life. This katherine woman just walked away laughing as if it was just a little joke, it wasn't funny to me or my wife. This woman should not be working as a person that has contact with the public, at least not those with no legs and stuck in a wheel chair.

I use to work at the Nutley of Shoprite, and the security manger Joe Buffa is a old creep. I seen him with my own eyes molesting one of his employees. This guy needs to get arrested as soon as possible, he is a pervert.

On Friday evening [protected] at 18.11 I went into Shoprite Malvern as I do religiously and was purchasing a box of tampons (yes tampons) as well as a 2 litre coca cola. I swiped my Credit Card at the till 3 times with 3 different cards before having the manageress take my items away and tell me to please leave! i was so embarrassed I just walked out not thinking to get a name.

It would have been more civil to ask me to go to another till as they were accepting cards but to tell me I cant buy at the store is something I have never experienced before. I am HUMILIATED and vow to never to return to the store again, bare in mind Pick n Pay and Checkers are somehow always right next to each other and we as consumers have a choice I obviously made the wrong one.

We saw an open till, when we asked the lady if she was open, she ignored us. So we asked her directly again, very nicely, if her till was open, because she kept on ignoring us. She still did not care to respond to any question so we went to stand in line at the next till. As the next guy came to her till she started helping him.

Checker Pavillion, has the worst service. It happens over and over that there is problems.

After standing in the bakery queue for a few minutes and finally being the last one left, the girl behind the counter just decides to leave for her 'lunch break' and refuses to help me. Then another employee notices and tells her to attend to me as I am the only one left. The girl refused, and the two got into a long unprofessional arguement. The girl then helped me with such attitude, practically throwing my rolls at me.

Then upon paying for the goods the lady behind the till (who I could not hear saying 'Next'), gives me SUCH attitude and poor service that I almost left the goods and left. If looks could kill I would be dead by now!

The customer service is a disgrace, they are extremely slow, unprofessional and rude! I am appalled by what happened on Saturday, such attitude is uncalled for and definately not professional in any business. I suggest the manager in charge of the branch gives his employees some guidelines on how to work with customers and change their attitude towards clients.

I do my shopping at Checkers numerous times in the week as its just around the corner from my house, but with such bad service I dont think I would want to go there again!

On sunday the 16 of august I went to buy a tooth brush for r16.75, so by seeing that it was that price I took it to the teller to pay. The cashier scanned and told me it was r31.99 therefore I asked to see a manager as the price is not what I saw. Norman bergman was busy with his cell phone playing games and didn't even look at my face as a client. He told me I was stupid as I didn't read what was written on the description. I felt embarassed in front of other people in the shop that I ended paying that r31.99. So I advise other customers to boycott shoprite checkers in yeoville. Please don't buy there as the manager doesn't have respect to customers.