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Shoprite Checkers
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1.2 375 Reviews

Shoprite Checkers Complaints Summary

21 Resolved
351 Unresolved
Our verdict: If considering services from Shoprite Checkers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoprite Checkers reviews & complaints 375

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Newest Shoprite Checkers reviews & complaints

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M
8:49 am EDT

Shoprite Checkers Deli butchery and bakery food

Maokeng mall is selling expired food of which is not good. They should always check their food. If things are about to expire they should remove them from the shelves and give customers healthy and fresh food. I once bought lamb chops which were expired again bought Russian and chips that were also expired and now again I bought cake with ultramel that's also not in a good state. They should stop selling food that out of date to people

Desired outcome: Take off expired food from the shelves and make sure they check their shelves daily.

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12:23 pm EST
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Shoprite Checkers Service from the stores in diepkloof zone 6 and manager at bara mall

To say that iam upset is an understatement iam pissed and furious by the appalling and incompetence I get each time shopping at your stores baramall shopritein particular ,iam sick first and foremost I have left behind a more frail and sickly person who'd be runninh erands under normal circumstances then I get the [censored]ing arrogance from your so called store manager Soloman Shai if you place people in positions and they lack empathy and humanity you might as well close your doors because I can assure  you other retail stores beat your customer experience which has gone to the dogs to say tge least ,see iam starting to question if you place people in management by their qualifications or if you just go and pick from your so called cashiers and place them in positions ,your manager is useless to say the least no customer centricity whatsoever I just feel like he's a parrot who repeats the same thing over and over,your incompetence is out of this world not even local spaza shops give such horrible service a whole manager who has decency to argue with a client and even go as far as walking away from a consumer all he cares about is not being recorded or having his picture taken and splashed all over social media he cares less about the [censored]ty service and arrogance but is more concerned about me holding my phone what [censored] is this having the decency to tell me he will sue me,I will take this up further with anyone in the highest of your hierachy structure for all I can do myself is also open up defamation of character case the audacity to treat me like [censored] and the don't give a [censored] stinking attitude then also blutantly refuse getting the regional manager for me ,telling me the name of the regional manager and instead tells me I can go and lay a complaint on the shoprite website there's absolutely nothing he can do it's not shoprites problem it's the manufacturer problem and I must take it up with them as if I work for shoprite and know who your supplier is wow you see iam done with your store see me now,see me no more

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2:36 am EST
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Shoprite Checkers essential combo's

09:05 am

04/03/2023

Good day, all

i am very upset with going to a store where the products are not available and where i have to turn around everytime.

i feel that if you dont have the products stocked up then dont advertise the combo's, today shoprite didnt have the golden cloud flour available, yet they still awaiting on the flour. In the week they didnt have the yoghurts available as advertised on the combo's as well.

This is freakin sad it cost me loads of petrol to drive up and down. i normally buy these products to donate to the church and this is a very abrupt situation. I even spoke to the manger and all he can do is saying that they awaiting on stock, no customer skills are shown not even a negotable level is taken up. i am this far upset for the Shoprite situated in Avonwood.

i would like some compentation out of this consistent un reliable products.

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6:18 pm EST
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Shoprite Checkers Concerned staff member unhappy with favouritism

I've been employed in the company for a long time and value my job and position, however I'm disappointed that you have new staff who in the verulam dsc, because they have a relationship with an operation manager have favor over us,from being able to have time away to be granted differential behaviour because of there relationship with an operation manager, dissapointed because I have regarded my job in ShopRite as important and merit the company based on performance yet a new employee Lisa Jhugadesuar has been allowed privileges because she entertains one of the operation managers this isn't the company I joined and I hope that it's rectified.

Desired outcome: Fairness and justice

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9:42 am EST
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Shoprite Checkers Shoprite cashier

I went to shoprite protea Glen mall today around 12... There's a cashier by the name of nosipho she was on till 3/4, that lady knows nothing about rendering a customer service instead she's full of stinky attitude as if she was forced to work... She was on till whereby she can assist if you less than 10 items, she saw that I was queue with a trolley full of items which were more than 10 items instead she called "next" I asked should I come to pay for my trolley on your till from a lil bit of distance and she said yes, when I got there she tells me that "I don't do more than 10 items" with attitude, and I was like but I asked and u said I can come, now tell me which till should I go to where they do assist with more than 10 items, again with attitude, she was like "I don't know" meaning I should just figure myself out mind you it's month end and the queues are crazy... After standing on a queue for a very long time to come get this shirty service, she doesn't deserve to be on customer service environment nxa

Desired outcome: She must never work at the tills again n I want an apology from her

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4:02 am EST

Shoprite Checkers Rude and unfriendly cashier

Good day

I would like to lodge a complaint about a rude and unfriendly cashier at the Money Market in Checkers Southgate by the name of Marriam I didn't get her Surname as I was angry and disappointed with the service that my mother and I have received for her, she clearly did not want to assist us and it was like we were disturbing her and it is the second time my mother has received the disgusting service from this lady, on the pervious occasion my mom wanted to have money loaded on her Shoprite card as she previously worked for the company for 27 years which she has since retired she was rude to my mother and in a very disrespectful manner she tells my mother that she must swipe her own card because that's not her job to swipe her card. I don't know what her problem is but it seems she doesn't want to work anymore, if she continues her stinking attitude the company is going to be losing alot of customers please can this be resolved as soon as possible

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1:50 am EST
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Shoprite Checkers Security search

Good morning

I went to Shoprite Bela Bela on 28/12/2022 @13h17 As I was leaving the security guard grabbed my bag that my husband was carrying and started searching through it. He had no search warrant and had no right to touch my parcel without my permission. He then demanded my receipt, did not check it against the items in the bag and went on to stuff it into the bag instead of returning it to me. If Shoprite is going to abuse the clients in this way at least teach the staff manners and the correct way to deal with the public.

Please address this matter with the store. If you are going to do security checks, please go about it in the correct manner.

Regards

Desired outcome: I would like an apology and the staff to be trained in manners and the correct method of dealing with the public

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5:23 am EST
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Shoprite Checkers No trolleys available to do my shopping.

Good afternoon,

I do my monthly shopping at Checkers Shoprite, find it difficult because there are no trolleys available and if there is then you have to battle to push it. I could not do my Christmas Shopping at Shoprite as there are no trolleys.

You get people in front of the door with other shop trolleys and want R20.00 to use that trolley which is fraud. The Securities are afraid of these people they just stand do nothing about it.

The area is Richards Bay.

You will lose a lot of customers because of no trolleys.

Thank you

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11:03 am EST
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Shoprite Checkers Bad Service, Bad Attitude and lack of Empathy

My experience at Shoprite Pretoria North was awful. I went at the money market to pay for my policy and instead of getting service i went back home feeling belittled, angry and felt less of a human being.

I was alone at the Que at 13:20 on Sunday 04th December and Ofenste Ramaswe was not willing to help and kept frowning looking at me for about 15 minutes. I asked for service and she began to indicate that I should be waiting on the que as she was busy cutting her nails. we only got service when l told her that l will write a complain to report her.

I feel people with such an attitude do not deserve to work and it indicates laziness.

Desired outcome: Warning

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12:49 pm EST

Shoprite Checkers Potato Fries

Good day

It's been over six months of going to various Shoprite branches and not finding potato fries. This has caused an inconvenience in my life as a loyal Shoprite customer. My son insists on having fries in his school lunch and this hasn't been possible because of them being out of stock. Rite brand fries were the most affordable and in the economic situation that we are all in I'm sure you would agree with me that this is a financial setback. Recently even other brands are unavailable and there is not set explanation to clients or even an apology.

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12:07 pm EST

Shoprite Checkers Service

I was at Shoprite Cloverdene on the 25th of November 2022 to get cash from M number so I didn't receive any good service, cashier by the name Sindy was very rude and impatient. She gave me attitude. I had left my ID in the car so I asked if I should get it from the car her response was 'father god' then rolled her eyes on me. I spent more than 30 min with no help because she required the name of the person who sent me money I told her then requested the Surname of which I was not too sure about. Then I tried to call my mom to assist she kept on talking with attitude. She was too forward, poor customer service and she didn't even have a solution for me when I asked which steps to follow for me to get the refund.

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8:23 am EST

Shoprite Checkers Security guard and his manager

Month end of October I went to buy at shoprite as I approach the security guard he told me that am not allowed to come out with the trolley I asked him how am I supposed to carry a grocery of R2000 with my hands I didn't buy buy plastic because I came with a car he started verbally harassing me infront of other customers like I did something wrong when I insisted going our wirh the trolley he than took my stuff of my trolley telling me I will get them when I returned the trolley back inside the store I did that I went to call the manager at shoprite he tried talking to him. The manager told me to contact the manager of the security guard I told her told her my problem she than said she will look at the footage and tell me the feed back by the end of the day. I sent her a watsapp massage asking about the feed back she became rude telling me that she is still busy investing after wards she ignored my messages. My biggest problem now when I came for shoprite for shopping the security guard looks at me with an attitude I don't feel safe and happy because of the treatment I got

Desired outcome: I want justice for the poor experience i got the security guard must be fired of given a written warning

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2:01 pm EST

Shoprite Checkers Policy payments for Channel Life

A mother of a deceased son made payments through Vosloorus Shoprite Chris Hani Mall (South Africa), we presume that payments failed since beginning of 2019. The insurance policy lapsed sometime in 2019, only to realize now when she submits a claim in July 2022.

EasyPay: [protected], Ref No: [protected]

The branch manager is not interested in helping with payments details for the last 2 - 3 months and claims that he doesn't have head office and customer care office contact details.

Desired outcome: We need payment data as from Jan 2019 to date so we can submit to the insurer (proof of payments)

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9:19 am EDT
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Shoprite Checkers withdrawal of monies

I have gone several times these past months to several different Shoprite and Checkers outlets where I wished to withdraw money from the cashiers. 9 times out 0f 10 I would be told that there is no money. Why advertise at every till point that customers can withdraw money but no money available.

Please remove those notices from your till points as this is misleading.

Desired outcome: I would appreciate a response as to how this can be resolved as we waste time standing in long lines just to be told sorry no money

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2:16 pm EDT
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Shoprite Checkers Aggressive staff

I'm a customer that shops at Shoprite regularly. This evening I went there to shop for a few items, as I was leaving, the security leaned too close to my face and I moved away because he was making me uncomfortable. He then started laughing at me for moving away and I told to get away before I get annoyed and he started cussing at me for that. He said vile words I wish not to repeat. I was so distraught that I quickly left without even getting his name. I don't feel comfortable shopping there anymore if this is the harassment customers face.

Desired outcome: For him to apologize to me or be moved to a different store because I am afraid of him and I feel uncomfortable

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12:24 am EDT

Shoprite Checkers Pricing

Went to shoprite tsakane Square. The price for banana was priced at R9.99 a kilo but the scale was still charging customers R12. 99. Meaning the customer been mislead and robbed by their false advertising. We told the staff about it but the Lady was rude and was unhelpful. This took place on the 24 August 2022 in the afternoon. Shoprite profited by misleading its customers

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5:40 am EDT

Shoprite Checkers Bakery

Good morning Sir /Madam..

I'm a concerned customer of Shoprite Meadowlands (Ndofaya). It's saddening I have to travel to Shoprite Dube for brown baked bread, whenever I ask why they prepare a few loaves when they know that most people are dependant on it because of the high cost of food.. I once laid a complaint at the Shoprite head office. The problem subsided. It has since restarted since last year, please look into it because most people are unemployed and depend on buying the R5. Another thing is the service they give at the tills especially month end.. Old citizens have to wait in long stationery ques.

Kind regards

Miss S. O Limbede

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9:37 am EDT
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Shoprite Checkers Injury

Dear Shoprite

Re: incident which happened on the 25 July between 7-8pm at Shoprite, BlueDowns.

Attached is the statement I left with Shoprite Acting manager lastnight as well, doctors report, medical certificate, and bill from the doctor. She assisted me by giving me 1 heat patch, small deep heat and 1 spray.

I will be taking this matter further, as this could have been avoided. The cleaning of the walkways is in a terrible condition and is a danger to any customer. Even after I had fallen no cleaner was alerted to move towards the area to have the floor cleaning. Even a half hour later it had still not been cleaned.

The staff are not trained to deal with this type of situation, nor are they willing to show compassion if a customer has hurt themselves. Instead, I had a casual who was packing sugar onto the shelves and let the sugar drop onto the floor and making the area slipperly which you could not immediately pick up as the tiles are white. After asking him the first time to call a manager, he politely continued with his packing of the shelves and ignored me. I had to then raise my voice and ask this casual to find his manager again before someone appeared to assist me.

I am now forced to be home because of the swelling on my back and even more concerned that when the pain injection wear’s off, how much more pain I still have. This means I will not be at work for a few days as I must assess the damage and manage the pain.

Shoprite is a well-established company, and the cleaning of the floors or shops should be a top priority as this is health and safety risk. Clearly this is not taken serious by this branch as per the attached pics.

It is my intention to ensure that this does not happen to another person, currently I don’t know how this fall will affect me physically going forward.

Desired outcome: A response from management regarding the complaint and to find out who will compensate me for the poor service provide by shoprite.

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3:05 am EDT
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Shoprite Checkers Complaining about bakery at shoprite Protea Glen at Protea Glen Mall

The shop rite baker at shop rite baker has been a hassle to get the R5 bread, the bakers are disrespectful to customers and refuse to deliver the brown bread on shelves as stated in their schedule, due to its high demand, they have been found to hide the bread for countless times making the line for it tremendously huge because of its demand, when we ask for it, they are extremely disrespectful and use smug comments of the buyers being poor although they bake that bread on a daily basis, they're services are extremely poor, which is worse because it's done deliberately to prove a point that we are still yet to know of, and the manager is doing nothing about it, instead motivates that kind of behavior...

Desired outcome: The bread should be made in larger amounts as there is a high demand in the place of origin as well as notify the staff to be civil to the customere

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5:27 am EDT

Shoprite Checkers Russell hopps kettle

I bought a kettle Russell hopps at Jabulani Shoprite last year May, now it's not working and the warranty is two year but in the store they couldn't help me they told me to contact Russell hopps website.

Now as I bought that kettle from shoprite they show contact Russell hopps not me, I find this unprofessional for the store manager failing to provide a outstanding customer service

Desired outcome: I want them to change that foulty kettle

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Shoprite Checkers In-depth Review

Store Layout and Ambiance: The store layout at Shoprite Checkers is well-organized and easy to navigate. The ambiance is pleasant and inviting, making shopping a comfortable experience.

Product Variety and Availability: Shoprite Checkers offers a wide range of products, from groceries to household items. The shelves are well-stocked, ensuring that most items are readily available.

Pricing and Promotions: Shoprite Checkers is known for its competitive prices and frequent promotions. Customers can find great deals and discounts on various products, helping them save money on their shopping.

Customer Service: The customer service at Shoprite Checkers is commendable. The staff is friendly, knowledgeable, and always willing to assist customers with their queries or concerns.

Online Shopping Experience: Shoprite Checkers provides a convenient online shopping experience. The website is user-friendly, and the delivery service is prompt and reliable.

Loyalty Program: Shoprite Checkers offers a loyalty program called Xtra Savings, which allows customers to earn points and enjoy exclusive discounts and benefits.

Quality of Products: Shoprite Checkers maintains high standards when it comes to the quality of its products. Customers can trust that they are purchasing fresh and reliable items.

Freshness of Produce: The produce section at Shoprite Checkers is well-maintained, ensuring that customers have access to fresh and high-quality fruits, vegetables, and other perishable items.

Cleanliness and Hygiene: Shoprite Checkers maintains a clean and hygienic environment throughout the store. The aisles, shelves, and restrooms are regularly cleaned, ensuring a pleasant shopping experience.

Payment Options: Shoprite Checkers offers a variety of payment options, including cash, debit cards, credit cards, and mobile payment methods, making it convenient for customers to pay for their purchases.

Return and Refund Policy: Shoprite Checkers has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can easily return or exchange the item and receive a refund.

Accessibility and Parking: Shoprite Checkers is easily accessible, with well-designed entrances and parking facilities. There are ample parking spaces available, ensuring a hassle-free shopping experience.

Community Involvement: Shoprite Checkers actively engages with the local community through various initiatives, such as supporting local charities and sponsoring community events.

Social Responsibility Initiatives: Shoprite Checkers is committed to social responsibility and sustainability. They have implemented initiatives to reduce waste, promote recycling, and support ethical sourcing.

Overall Shopping Experience: Shoprite Checkers provides a positive and enjoyable shopping experience. With its wide range of products, competitive prices, excellent customer service, and convenient online shopping options, it is a preferred choice for many shoppers.

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www.shoprite.co.za

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