Shoprite Checkers
reviews and complaints

Hi, on the 9th november 2019 I went to buy a brown bread at atlantis shoprite... I asked them to cut my bread. They told me I must what because the employees in the bakery was busy doing their work. I was standing there for more than a half hour, and I was on my way to work...

It was 10:15 am, I came late that day, and I had to sign a warning for late coming...

The bakery supervisor came in screamed at me telling I just had to wait until her employees is done with their work.
I told i'm standing here for more than a half hour, she just kept on yelling and screaming at me... I went to the manager and explained to her that i'm waiting for more than a half hour for my bread to be cut... While I was talking to the manager, the supervisor, jessica storm, kept on talking to me as if i'm not human...

She than went with me to the bakery, and told her workers to cut my bread to also said I can just wait and refused to cut my bread. Than I had to wait for another 15 minutes for my bread to be cut...

I purchase at the Northern Paarl store daily and today just past 2pm I was paying my goods at till number 4. While I was standing there the cashier was having a lovely conversation with the lady packing the bags. While she was talking she mentioned the words 'white people' far over 10 times. I understand a bit of Xhosa as I have worked with Xhosa speaking people for years. It is my understanding that they were having a conversation about what white people purchase.I paid and asked to speak to Mr Myberg the manager. I explained what happened and he told me that he doesn't understand the language so he will only be able to tell them never to do it again. Really? I worked in reatail over 10 years of my life and when staff sit and talk about another race they just get asked not to? This is very concerning. I can see why this has probably become the norm for these employees because they just get a slap on the wrist. Your cashiers are the face of you business. That store has so much potential but with everything I have witnessee today.. I am utterly disgusted. I hope policies and procedures are followed and that these employees rather pack boxes in the store room where nobody can hear what they talk about.

Shoprite Phuthaditjhaba is always slow with its system, today I been to get Telkom Knockout tickets which were forseen to be available by 12 pm today(25 October 2019), my brother and I took few minutes explaining to the cashier that we need tickets for the mentioned soccer match. She seemed so ignorant and not caring band after about 15 minutes she told us that her system is not showing that particular game, we came back an hour later, the situation bwas still appalling, she even told us to go to Pick n Pay or another Shoprite which is far from where we were. I believe shoprite to be a big parastatal entity, which should not stuhgle with such issues bas the net, especially if it services as many people as the Phuthaditjhaba branch, you can check the numbers, how much the branch makes a day. It is beyond irritating

I believe as a company you hire, competitive employees, who in all times should be in a position to help customers if any need should arise, , I request the following employee to be disciplined /or corrective counseling be done .
22 of the above month, I was deeply humiliated by one of your employees going by the name (Khanyisile dhladhla ) who refused to help in anyway telling me to go by myself to look for help, her reason being she a cashier operator can't be running around the shop looking for the product I requested at the time I was paying, , , the attitude was beyond measures, ,

On the 25 of July 2019 Cashier1 at Tonga Shoprite refused to pack my grocery and gave me attitude thus humiliating me in the process while i was there to use my money, 21 September2019 i wanted a large box of Grandpa headache powder's38 the person working with medicine was not interested in what i was saying i had to go around the shop asking people in other departments to check if they had stock, 02 October2019 after doing my shopping realized i didn't buy coffee went back took a single doy of Jacobs coffee went to the cigarette counter since it was empty, was told i had to go to the line i was standing in those lines a few minutes ago and they were long i said it was only 1thing i asked to speak yo the manager i explained he refused, i left i was not going to stand in those long lines for a single item again. And today 12 October 2019 as i was standing waiting for my turn to be served by the cashier the 2 women working in the next aisle starting what i believe was mocking me they kept saying çall the manager as i stood there and as i left, this was just funny to them .

Today we order from the deli and it told us it would only take 20 min we go back to pick the cold cuts after 40 minutes of shopping and the workers are sitting there laughing and not doing they job right. And our cold cuts weren't even cut yet. It wasnt even that busy at the deli. The workers was just talking up a storm and not doing there job . Need sum workers that are more focused on there work instead of talking to co workers.

Today I was at shoprite in town centre. It was very busy as it is a public holiday and many people were doing shopping. I decided to get me something nice at the bakery which was a beesting. When I got home I was so upset to find that there was a hair in the cream of the beesting. This is very disgusting and unhygienic! I feel like never ever buying anything at shoprite bakery ever again! But that's not all, I also noticed that one chocolate I had paid for was not in my bags. The cashier might have forgotten to pack it in the bag. I have my slip. It shows that the chocolate is on the slip, but I dont have it in my grocery bag. This is very unprofessional of the staff and I'm extremely upset and disgusted!

2019-09-20

We were shopping for toys at shoprite in Valhalla and an item that we found was priced at R19. 99.

When we got to the till the item reflected more than double the price and the manager told us."we do not recognize the price tag."

We believe that it not fair to show a price of an item and later on as management say that something went wrong but then not be able to nshow who was at fault. We were unfairly treated as loyal customers and that is not right. What was worse is that the manager did not even apologize for what happened.

We believe that a refund is due and most importantly, an apology.

I swiped at Shoprite Liquor in Diepkloof twice for one item. Their speed point said "decline, offline" according to the lady named Gugu. I requested for the slip of decline and they refused. Second swipe went through and the SMS notification showed that it went through twice.

I supplied them with my bank statement and they acknowledged that it went through twice. Now over 3 weeks and they have still not paid me back. I have been calling them almost daily and I all keep on hearing is I was supposed to be refunded.

out of curiosity I weight the drained contents of a tin, to my big surprise it only weighed 92 grams. Then I weighed the drained contents of another 4 tins not one had the contents it said on the tin. Namely 119 grams. the heaviest one was 109 grams and I didn't really squeeze very hard as to get the last drop of water out of it. So we pay already in my opinion a ridiculous high price for these so called 119 grams of tuna and then we are still given short. Does anybody in your company ever do any quality checking or do you just accept that your Thai supplier will do the right thing and deliver what's on the tin. The contents also doesn't really smell very appetizing. Please be my guest and check this out for yourselves. I for one will not buy one more tin of this rubbish. It's just not right. God knows whatever else I have to start checking from your company to see if I'm not being taken for a ride.
I'm not at all impressed.

Regards
Firmin Chantrain

Rob, why are taking the complaint personal.

I am a client venting in regards to the poor service that I received and you taking the matter personal.

You stated to my husband that you are pulling out of this complaint because of the insults.

I deal with thousands of complaints on a daily basis, the important factor is to remain objective. I've been called many things in my life, whilst investigating a complaint but you need to understand that the anger is not directed at you, the individual, but the company.

I am not happy with your statement, I am the client and I have a right to void my opinion if I receive shoddy service.

I want the details of the person that you are reporting to.

You stated that you tried to help me.. how, by providing me with a R5300.00 quote, which is more than the actual cost of the TV. That is not going beyond and above for a client, you clearly have no idea what the "TCF..Treating the Client Fairly" initiative is.

If this is how you manage customer complaints, than you are not in the right field.

The nerve to tell me that you are pulling out, because you deem my complaint to be personally attached to yourself is ridiculous.

It is pathetic, to leave a client in a predicament because you cannot handle criticism and you now regard this fight that I'm fighting, .. fighting for my rights, as personal.

So if there's a difficult client on the floor, are you just going to walk away without providing a resolution, because the client's anger and frustration is a personal attack on you.

I need the details of a person that I can communicate to that understands the process of effective complaints handling.

I've bought Spekko 2kg rice, twice in the past two weeks and on both occasions did it contain maggots. I told the lady manager and ask her to pull it from the shelves, but it's still being sold.

Please inform them to remove it from the shelves or I will lunge a complaint with the health department as this is not the only products that's infectious, even the meat that they pack has a funny smell, even though the dates are well before the expired date written.

Please can someone look into this. This is lawsuits waiting to happen...!

I had 2 occasions with Shoprite in Boksburg Town CBD, I once bought few items and not everything was packed including meat, Once again last month I bought few items but unfortunately my Sour Cream and chocolate was not packed and all the time realised when I get home and it's too far for me to go and its costly, said thing is that there are packers there how do they manage not to give customers everything they paid for and with security guards at the door that check slips but cant see missing items that were paid for, my question is what are they actually checking and packing? I'm very upset with these incidents, Shoprite it's mostly convenient for us people who are unemployed yet they afford such mistakes.

We que on the Kiosk at the till point for cigarette, to buy a 2 litre coldrink so she said we are not allowed to buy on the till only in till 1 n 2 but the was a long que, I just asked her that we usually buy on other shoprite but they gave us problem and she said this shoprite is different with other shoprite but their staff buy groceries on the till with more than 5 items so this doesn't satisfy well as customers and I need an answer I am also a cashier at Pep store but we don't treat customers like this. I need an answer and follow up

I am Sthembiso Skosana

I mistakenly thought i had enough money from deposits to buy a 750ml beer. After trying to rectify my mistake i was told by an extremely rude store manager to go and shop somewhere else. Me and my acquaintances have spent tens of thousands of rands at your shop over the last year. We will now be taking our business elsewhere as instructed. The store is the Mowbray Shoprite Liquor. The manager in questions name is Gary. You guys can thank Mr Gary for the loss of thousands of rands of business. Tottaly unacceptable. Good day.

Theres a guy whos working with trolleys and he took my trolly when i was exiting shoprite on my way to taxi renk, the trolley was having a lot of heavy shoprite plastic packages, he came to me and ask for shoptrite slip n i asked him cant you see the packages is for shoprite and why are asking for sleep inside the mall while there is a security at the door who checked my slip n my items, he was rude and wearing shoprite trolley uniform, he immediately took out my plastics inside the trolley and leave them on the floor and i was embarrassed because his working to collect trolleys after we done wth them not to take trolleys from us while we still on the go,

My contracts :[protected]

Thanks

I visited the Lyttelton shoprite on 3 Aug 2019, there was a board advertising the enterprise polony 1kg for r29.99. I took 2, got to the cashier n it scans for r59.99 instead of r29.99 She called a supervisor n she says that the special excludes this specific polony, which was the enterprise chicken polony. I asked why n she tells me that this polony was made from chicken breast meat. I was furious. We debated back n forth, then decided to go to the polony section to look at the board displayed. It simply stated "enterprise polony R29.99 1kg assorted". Firstly my time was wasted, debating over what was clearly an error on the stores part. Secondly not one of the employees I spoke to apologised for the error or fault on their side, they all insisted I'm reading the sign wrong. She even went to the extent to say that the board is placed away from the polony I took. Even if the board was placed by the eggs it does not change what it says, saying assorted means all flavours under this brand. Then she says no the polony I took is a premium product, I asked her to show me where on the packaging does it say premium she was not able to. I'm disgusted with the customer service we experience at this store time n time again. This is not the first time I've experience false advertising at this store. This needs to be taken up or I will take this further

I would like feedback on this matter n the product given to me for the price advertised for.

Nicole.[protected]@gmail.com [protected]

Once again I had to call your local Shoprite at the the Castle Centre about 2 complaints which would not even havwe been one if the second one did not happen because i am so used to your packers' poor client service.
I quickly ran in to buy just a couple things then while I was there I remembered other things to buy. Now I had a basket trolley and there were very few cashiers (again). When I got to the till I was asked if I need a plastic bag and I said yes, then the cashier said how many, to which I replied "honey you're the cashier how many do you think I need" and she rang up 2 which was correct. I had purchased a 10kg Mealie Meal bag and miscellaneous other items. The packer packed up the stuff and even though she could see I am an old lady of nearly 70, she left me to carry, my handbag clinched under my arm, 2 bags in the one hand and the 10kg in the other, not getting a trolley. POOR TRAINING AND CLIENT LIAISON.
Getting to the door my slipped was checked with me holding the slip with the 2 bags so the security to check my purchases. THEN... the next thing a young black man came up to me started to just grab my things out of my hands and I told him to leave me, then came the whining about how hungry he is and I sent him off with a flea in his ear while being stared at by black cutomers as if I am the problem. I was robbed at gun point in my house and beaten up severely so I don't like when people storm onto me as I have trust issues now. When I called the shop 013 231 9600 after a second call because the first was dropped - eventually a Nelson came onto the line. He told me that outside the doors is not Shoprites problem, but this incident took place at the door, next to the security. If you look at Checkers in Lydenburg it is such a pleasure to shop there, but Burgersfort have 3 and each of them not to the standard that they should be. Cashiers don't greet you, not friendly and will talk to others whilst serving you as a customer. Shoprite seriously need to look at the training of their employees in this area. It's not a pleasure to shop here. We are their bread and butter but are treated with arrogance, maybe because I am white. My receipt number NVT/029403 on top; C0163 #0026 TIME 10:40 280719 S041757 R09 at the bottom. Esme Randall [protected]