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Shoprite Checkers
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1.2 375 Reviews

Shoprite Checkers Complaints Summary

21 Resolved
351 Unresolved
Our verdict: If considering services from Shoprite Checkers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoprite Checkers reviews & complaints 375

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Newest Shoprite Checkers reviews & complaints

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M
10:12 pm EDT
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Shoprite Checkers Availability of stock

I went to Lulekani Usave yesterday around 5, I simply wanted few essentials one of them being baby wipes. I wanted 1 loose Huggies brand but they were not on the shelf I then opted for Johnson & Johnson instead. At the letter I was being assisted by Glacia Mashale, she the one's I had was taken out of a banded back and that I must go back and look for another one since they don't have a barcode. With a baby crying hysterically in the car imagine, I asked her to escalate it to the Manager Jazzman Mkhonto which she did, the manager promised to go look at the back but he never went as I saw him roaming on the floor without considering my frustrations. I told the cashier that after this long wait if I leave the shop without wipes I lay a complaint which is something I hate. Would have appreciated courtesy and support but instead they made it my problem and never cared about feelings.

Desired outcome: To be assisted in prompt, professional and courteous way

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3:31 am EDT

Shoprite Checkers Product and service

Good morning I'm unhappy with the outcome for my request or rather the service I experience with the supervisor from the store. I need simple things from your promo that you were running that ended Sunday 13/6/21. At first I wanted to buy Ace meal meal it was out of stock on the 9/6/21 and gave her my digits to contact me but I came next day n bought, then asked her that I needed more items and they were out of stock too she took my numbers and she never bother to call me

Desired outcome: I went back on the 12th luckily I got the Maq washing powder so I need the rainbow chicken polony that was on special, I wanted to buy when promo was running and I didn't get feedback or the call from her

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8:10 am EDT
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Shoprite Checkers Expired product followed by bad customer service from the Manager

Friday the 21st I went to do some shopping at Shoprite Hyper in Uitenhage central. One of the items I bought was a box of I&J burgers. I realised at home when I was preparing breakfast Sunday that something was smelling funny, when I checked the expiry date and saw that it had expired on the 10th of April 2021. That is after my fiance had tasted that it tasted sour.

Went to shoprite immediately to return it and to complain. We were helped by the cashier at the Kiosk counter. The manager arrived, didn't greet us, didn't ask us what was wrong he took the box and asked where was the rest of the burgers. And like I mentioned I had already cooked a few and that's when we noticed they were off.

He took the box went inside the shop, came back told the cashier that there was no other box with the same serial number and left.

When we asked the cashier where was the manager to apologies to us, she showed us the rude man who had just left. When we asked him why he didn't say anything to us, he implied we didn't buy it there but he had the slip for R1200 in his hand.

He was so rude and brushed us off as if we didn't matter, than finally he said he appologises "IF" we bought it there.

Never mat such an ignorant manager who doesn't care about customers like that. I am disappointed in Shoprite the Uitenhage branch.

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3:03 pm EDT

Shoprite Checkers Bus ticket

They sold me a bus ticket for my 2 year old son and I paid full price. APM bus drivers and other attendees they told me that the child does not pay they start from 3 years so they told me to lay a complaint to you guys. The bus is from Johannesburg Park Station to Idutywa. At Shoprite I was helped by Thembekile Simelane

Desired outcome: I want my refund

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6:05 pm EDT

Shoprite Checkers Damage my lawn driving on it

One most rotten mangers brain Danbury CT 06810 they own 350.00 driver damage lawn also door dash lady back up lawn rain all day burn out on lawn hit my porch also hit my wall small damage to wall file lawsuit against Danbury shoprite store for 350.00 both door dash and claims refused to pay me also rotten shoprite store in Danbury ct 06810 owners owns 11 shoprite stores so evil lie to me

Desired outcome: $350.00 FOR DAMAGE TO MY LAWN

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2:03 pm EDT

Shoprite Checkers Pathetic service from Checkers Hyper perishable manager

Monday evening (3rd of May 2021) my wife bough groceries at Checkers Hyper, Sanlam Center in Parow. One of the items was a garlic loaf which she wanted to bake in the oven. She was busy cooking a surprise birthday supper for us and a few people. To her surprise the garlic roll was totally moldy. We were so disgusted at it and took it back this evening to the store. We followed their procedure by customer care and the perishable manager (Marcelino Van Breda) was called in.

My wife's money was given back and the perishable manager told my wife he would sort out the matter. He offered her a cheap jam roll and she told him not to insult her as she is a client who spend nearly, every night, around R500 at the store.

My wife told him that she feels insulted and that his apology was not even sincere. He just shrugged his shoulders and said it was the best he could do.

If this is Checkers Hyper commitment to customers, then we are shopping at the wrong store.

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3:00 am EDT

Shoprite Checkers Service

I went to shoprite liquor Mpophomeni yesterday the 09-04-2021
Was at the door at 17:40 but the doors were already closed and the security guards were only letting people out the shop and not inside. When I questioned this they became very rude and told me straight that they will not let me inside the shop because it's late but the trading hours states they close at 18:00
I went inside the food shop and reported this to the manager on duty and she told me that they can let me go inside but they will not ring my stuff if it gets to 18:00 and I am still inside the shop. I'm very disappointed at the service I got from this store and even walked away without buying because they would not let me in. Please teach your staff about trading times and customer service. Unfortunately I was so angry I didn't get a names for these people as I was stunned with the treatment I received.

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10:02 am EDT

Shoprite Checkers Rude manager

I went to checkers n1 city mall to buy a piece of fish for my lunch with my friend it was so full today so I went to pay by the kiosk when I got there, there was a lady in front of us also wanting to pay for sanitary pads as we were speaking she was telling me that she just had her period now and wants pay and quickly and go to the toilets to sort herself out and by the till there were two ladies paying as we were standing one of the supervisor came to tell us that we can't pay at the kiosk so we asked why as we only have 1 item and we asked to see a manager she went and call a manager by the name of Mrs. Samuel's, I will never forget her approach she was so rude she came shouting telling us from the distance that we're not going to pay there and we suppose to know since we have been shopping there for a while now and she is not even going to argue with us, we were so embarrassed as every one was looking at us and we went to the normal till all 3 of us as I was busy venting out to the cashier who was helping me she said Mrs Samuel is rude by nature even with them as staff she speaks to them like that I paid and my friend and I went to her office I told her I am so angry at how she spoke to us. She did not even apologize instead she was defensive that if we have a problem we can phone her manager, my problem was her attitude, I believe she should have come to us greet us first and find out why do we want to see a manager then we can all explain why and she could have explained it in a good manner that they don't allow customer to pay at the kiosk at checkers and not assume that we suppose to know that, she doesn't even know that the other lady with sanitary pads needed to be helped fast as she just had her period unexpectedly I am still shocked at how did checker employed that person with no compassion and peoples skills a manager who doesn't know that you treat every situation differently

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1:54 am EDT

Shoprite Checkers Hlengiwe The rudest, disrespectful manager

I have repeatedly experienced the rudest barbaric behavior from the same manager. She is disrespectful, she points her small fingers on my forehead. She perpetrates violence. She is pregnant and I really had to hold myself from retaliating . She has no clue of her responsibility as a manager in the shop. I was asked by a random customer to give her my points card, but I never responded. Hlengiwe came in the middle of this mock and fueled fire, because I was speaking English. I was attached by these strangers and she was in the middle of this behaviour, threw my grocery on my face.

Desired outcome: She does not deserve her position , get another manager

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6:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shoprite Checkers Unethical behaviour from the superiors

Good day my name is Lucky Maxwell Khumalo my home address is 4049 Constantia Park Maokeng Kroonstad. I am the Practice Manager at a store called Spectacle Hut Optometrists in Maokeng Mall Kroonstad.

I hereby lodge a complaint about an incident that took place in your store Shoprite Maokeng Mall (Kroonstad) date 12/03/2021 it was around 11h00 not sure about the exact time. So what happened is that I went to the store to buy something to eat during my tea time, usually us essential workers we do not queue like other customers if we are still at work. So I did exactly that but waited for the customer who was busy with the cashier to finish, as I was waiting there was a lady I do not know her name what I know is that she is the controller of front end staff. She just shouted at me in front of the customers and told me that I am not gonna pay at that till point. It ended in an argument she then went to the manager's office I went to the office also after paying still the matter was not solved, and then the store manager called security to escort me out like I stole something from the store believe me it was not a good scene to watch.

So I went out like that and went to my store as I was eating the Husband of the Store Manager came into my store angry using abusive language I felt intimidated because He is not an employee of Shoprite. So please help me regarding this matter it is urgent

Desired outcome: An apology from both parties will be appreciated

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11:21 pm EST

Shoprite Checkers Employee

My Name is Amelia Langston, and I would like to file a complaint regarding one of your cashiers at the Bronx Store near my home and where I have spent thousands of dollars shopping for groceries for my family.

On Thursday, evening March 11, 2021 at exactly 8:13 p.m. after along day at work on Wall Street, I come in to your store located at 1994 Bruckner Blvd, (718) 794-1690 to pick up several Items, and just so that you understand each time I go into this store I spend over a $100.00 each time, and that is because I like the store, I like the cleanliness, I trust how the market is kept, I know where everything is, and most of all the prices and fresh food, make me feel very comfortable.

But as I was saying, I had finished shopping and got on the line and waited to be told next, or cashier 1, 2, 3, 4, 5, who ever is available, on this evening I was told cashier #10, was next, as I go over to cashier #10 the cashier who was pregnant maybe 6 or 7 months, I have no idea how many months,
But as I arrive at the cashier #10, she seemed up have gotten upset because she had just shut down and was about to walk away, she saw me and got very upset because she had to log on again, I quickly saw the attitude and advised I would get back on the line and wait for someone else if she needed to step away, I went back to the line and she began to curse and yell about "I have to go to the bathroom" "[censored]in people don't understand" what the hell, wait for someone else"I am having a baby" on and on and on please I work all-day 9:00 to 8:00 p.M. As an attorney and believe me I am just as tired as anyone else at the end of the day, and the last thing I need is to be cursed out for no reason, I was just trying to pay for my groceries, I was told to go to cashier #10. I didn't just walk up to the register without being told... Where is the customer respect, I got into my car and just cried because I did nothing wrong, nothing all I did was pick up some groceries.

I asked that you please, please try to teach and have meeting about what customer service really means and how people should be treated. I spend my hard earned dollars in your supermarket. I was so hurt, why should I be treated like this why, if I didn't real need the grocery's I would have walked out. All I asked is to please not be treated in such a disrespectful way in your store. Please, please.

This young person does not need to be working if she is so far in her pregnancy that her attitude gets in the way of dealing with the customers who enter this very nice store. I can have my husband take me else way if needed.

My customer service # is [protected]

Amelia Ortiz Langston
[protected]@hillmoin.com
Cell# [protected]

Desired outcome: Please, Please teach better customer service.

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10:11 am EST

Shoprite Checkers Service / layout

You revamp a store with such a stupid layout it is shameful. What a bottleneck at all the tills. People having to shunt trolleys up and down to fit by the till.
Then get lip from the cashier as you never put the items down on the right side.
Today I had to wait behind someone as the tills are to close together and one must push past the customer in front of you to get to the till attended ringing her number bell and calling come come come.

Should one just hit the customer in front of you out the way?

Who the hell thought out the layout for brackenfell hyper?

Unacceptable!
Disgraceful the lack of though that went into this branch.

So customer unfriendly.
Will not go back!

Would not recommend... Stay away! Wish there was a no star button!

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7:08 am EST

Shoprite Checkers Customer service

Checkers Plumstead Cape Town

The above mentioned branch has the worst and slowest service I have ever come across. The african cashiers has no manner of speaking, insist that you address them in english and really just lack people's skills. They say they are not paid enough. The sushi bar refuses to add extra ginger to their crab stick salad, you will find one small piece in the salad only. The Money Market has no competent staff and two tellers needs to help one client at all times. Speaking of which, there is only two tellers at most at this counter, even at month end.

Desired outcome: Please train your staff to be client friendly and accomodative

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10:33 am EST
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Shoprite Checkers I was over charged on my purchase

There is a promotion on 750ml Black Label, 2 bottles for R 28-00 at Shoprite LiqourShop Delmas, Cnr Sarel Cilliers Street and Second Ave. Today, 23 February 2021, 10:41, I bought a case of Black Labels, providing empties and a crate to carry the loose bottles but I paid R194, 99 for 12 bottles. I bought 5 cases for witch I had empties and cases for the loose bottles. It worked out R 32, 50 for 2 bottles of Black Label. There is no limit per person on the advertisement but they refused to sell me 13 cases telling me I am only allowed to buy 5. I was overcharged R 105, 25 on 5 cases and they are still refusing to sell me more.
I would like to have my R 105, 25 back and if you are only allowed to buy a certain amount it must be shown on the advert. I would also like to purchase more of the promotional stock.

Desired outcome: I would like to have my R105,25 back and if you are only allowed to buy a certain amount it must be shown on the advert. I would also like to purchase more of the promotional stock.

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3:16 am EST

Shoprite Checkers I want to reset pin for money market what should i do now.

My number [protected]
[protected]@gmail.com

Desired outcome: Pin reset

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8:10 am EST
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Shoprite Checkers Meat- Mutton Bangers

I purchased the above product on Monday the 01-02-2021, from the Shoprite branch in Phoenix, Durban, I purchased 2 trays. I fried the above mentioned item on the 02-02-2021 for my kids to only find out they were absolutely sour and nor my kids or myself could eat it, this means supper was re-arranged and my monies were wasted. This is unacceptable as the date on the pack is the 06-02-2021.

Desired outcome: Reimbursement

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1:03 pm EST

Shoprite Checkers Horrible customer service

Date:22/01/2021, Contact details: [protected]
Today have sent my daughter to Shoprite Naledi to buy milk, when we opened the milk it was off. We send them back to for exchange before they could assist them they were requested to drink the milk by one of the lady at Shoprite. Horrible customer service we want action to be taken against that lady this is unacceptable please check the footage.

Desired outcome: action to be taken against that lady

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11:48 am EST
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Shoprite Checkers Service

Went to shoprite goldspot in vosloorus to buy sweets with a 100 note the cashier was rude and disrespectful asked why am I paying with a 100note mind you her attitude horrible she refered me to another cashier who also was rude asked me the same question. Their behavior was totally uncalled for this is not the first time I experienced such rude behavior from this store staff needs to be well trained on how to speak to customers what happened today was totally unacceptable

Desired outcome: I would like an apology and for them to treat their customers with respect

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8:01 am EST

Shoprite Checkers Rude treatment by staff

I was insulted by a cashier today for questioning why she was serving someone who had skipped the que. The lady's name is Akhona and she is based at Checkers Emmarentia.

She told me it was not her duty to tell people to join the que. She even used derogatory words telling me how I am a foreigner and should take my complaints to my country.

The worst part is that she was shouting at the top of her voice and no one would call her to order. It's disgusting and pathetic that customers are treated treated like dirt when they are merely spending their hard earned money. It's a shame.

Desired outcome: I would appreciate if action is taken and I get feedback on the outcome.

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9:37 am EST
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Shoprite Checkers Bad rotten meat

Today 22/12/2020 a extremely bad smell was in the shoprite checkers Amanzimtoti beach road shop
On investigation found chicken that was rotten so bad it had a slimy substance when it was picked up
Most of the time visiting this shop a bad odour is present in your shop
I will have to buy meat from a different shop from now on this is a extremely bad experience
Unfortunately I did not have my phone with me to capture this

Desired outcome: Investigate

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Shoprite Checkers In-depth Review

Store Layout and Ambiance: The store layout at Shoprite Checkers is well-organized and easy to navigate. The ambiance is pleasant and inviting, making shopping a comfortable experience.

Product Variety and Availability: Shoprite Checkers offers a wide range of products, from groceries to household items. The shelves are well-stocked, ensuring that most items are readily available.

Pricing and Promotions: Shoprite Checkers is known for its competitive prices and frequent promotions. Customers can find great deals and discounts on various products, helping them save money on their shopping.

Customer Service: The customer service at Shoprite Checkers is commendable. The staff is friendly, knowledgeable, and always willing to assist customers with their queries or concerns.

Online Shopping Experience: Shoprite Checkers provides a convenient online shopping experience. The website is user-friendly, and the delivery service is prompt and reliable.

Loyalty Program: Shoprite Checkers offers a loyalty program called Xtra Savings, which allows customers to earn points and enjoy exclusive discounts and benefits.

Quality of Products: Shoprite Checkers maintains high standards when it comes to the quality of its products. Customers can trust that they are purchasing fresh and reliable items.

Freshness of Produce: The produce section at Shoprite Checkers is well-maintained, ensuring that customers have access to fresh and high-quality fruits, vegetables, and other perishable items.

Cleanliness and Hygiene: Shoprite Checkers maintains a clean and hygienic environment throughout the store. The aisles, shelves, and restrooms are regularly cleaned, ensuring a pleasant shopping experience.

Payment Options: Shoprite Checkers offers a variety of payment options, including cash, debit cards, credit cards, and mobile payment methods, making it convenient for customers to pay for their purchases.

Return and Refund Policy: Shoprite Checkers has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can easily return or exchange the item and receive a refund.

Accessibility and Parking: Shoprite Checkers is easily accessible, with well-designed entrances and parking facilities. There are ample parking spaces available, ensuring a hassle-free shopping experience.

Community Involvement: Shoprite Checkers actively engages with the local community through various initiatives, such as supporting local charities and sponsoring community events.

Social Responsibility Initiatives: Shoprite Checkers is committed to social responsibility and sustainability. They have implemented initiatives to reduce waste, promote recycling, and support ethical sourcing.

Overall Shopping Experience: Shoprite Checkers provides a positive and enjoyable shopping experience. With its wide range of products, competitive prices, excellent customer service, and convenient online shopping options, it is a preferred choice for many shoppers.

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