Shoprite Checkers
reviews and complaints

Good Afternoon

My mom fell at the Bothasig Checkers store earlier today. She has sustained injury and needs medical care. She has been advised by the Store Manager to see a docter. I have to now care for her as she is unable to care for herself. She is 75 years old.

I would like all the information relating to this case (video footage) from the store. This is unacceptable and would like to take the matte further

Please have the correct department contact me immediately

I went there today 02/02/22 around 14h30 to do cash back I only needed r290 bt what none of the cashiers helped me they all kept on saying they don't hv change to be specific they said they didn't hv r10's and r20's of which they were lieng I saw lumka and nombuso mathenjwa. Hey did have money on their tills cz I saw those r10's and r20' I dont knw if this is the way shoprite train their team to treat customers nombuso gave me a terrible attitude she even asked the customer to come so that she could help her while I was still standing there infront of her she behaved as if I was asking her to give me money from her account... That money from d tills its not theirs bt they act as if they own it... They shouldn't work with customers their attitude stinks... I finally got help from pick n pay mayfield thanks to their well trained cashiers

i had an accident while i was waiting for my wife at the parking mall, the trolley porter was pushing trolleys and he lost control of them and they
bumped my car and i called the trolley porter he was rude and aggressive
and went through the store to look for the store manager, i explained my issue to him he called Mr noah matjila mr clean manager we waited for him more than an hour he came and listen to my story, and he went to my car and took some pictures and he told me he needs to hear the side of the story from
the trolley porter, then he found what happened he told me he those not want to take sides because he is not show im telling him the truth he want to check and verify on the camera for entrance 5 in mams mall he found that the camera is not working even the security guardtook a picture of the complete unit of that camera is not working, mr noah after seeing the camera is not working he deliberately took the side of his porter because the camera is not working .my contact details [protected] the date was on the 09 january 2022 .

Yesterday 18-01-22 at shoprite alexandra plaza I went there to buy lunch as usual on one of the food there was a soup while we eating and almost done with my lunch partner we found pieces of globe glasses and globe wires inside the food then I returned then I checked and found the globe bust inside the food one the food deli controller agreed she heard something busting but she didn't know what was it. I thought the branch manager will take an action or assist me nothing only send sibusiso to offer me voucher of r150 I refused it because I need to talk to him attention wasn't there they says he's busy cleaning stock room I came secondly still not available. The guy was assisting me told me if im feel im sick he can n call ambulance for me I asked regional manager's number he refused says he's not allowed...

I bought my phone last year at shoprite in pelican park. A month after I bought the phone the internet stopped working and I returned the phone where they explained that they would have a look at it and have it fixed. Its been almost 3 months later and I still don't have a phone! I did not receive a any explanation as to why it took so long in the first place and now I am being told that I cannot get my phone fixed neither can I get my money back!

I have already lost out on so many job opportunities because I do not have a reliable contact number for my clients to call me on.

Please assist.

I would like to complain about a bad service I've received at Shoprite Dawn park when I went to do cash withdrawal I waited almost two hours without any assistance and it was only one cashier working and they were only calling people who wanted to deposit cash I was not happy at all as I end up missing my appointment that I was supposed to attend

On the 25 December 2021 I went to Shoprite at Estcourt since the shop was opened, after selected the items that I needed accidentally one item that I picked didn't have bar code which was discovered by till lady when was paying. She told me that she won't be able to scan the item that doesnt have a bar code so was asked to go and get one with bar code if I need the item. I told her that it is not fair for her to do that since it was not my fault to have unbar corded item on my list. She emphasize and I insisted that I am not leaving without having all picked items with me.

I requested to see the manager to raise my concern, only after that she asked the packer to go get bar coded item from the shelf to scan then she concluded my sale. I waited for long time for the manager before decided to leave. after I left decided to come back and asked her manager's name and also was rude and stated that she can not give me the manager's name. I asked her name which was given to me.

what shows that she was in a very bad mood she did not even give me option to swipe my Xtra serving card even though I had it on my had together with my bank card.

I believe that it is my right to have my complaint attended by the manager on duty and resolve it there without escalating to you. I would like to plead with rural areas managers to take people serious and hear their complaint or concern without judging base on their staff side of a story. My wish is to see every customer being treated fairly and the same.

Cashier's details are [censored] follows:
Nomvelo Dhludhla
From Esctourt Shoprite

My details are as follows:
Sifiso Mtshali
[protected]
[protected]@gmail.com

On the 24th of December my wife bought chicken breast at shoprite Westridge Mitchell's plain and on that day we went away for the festive weekend so I Braai on Christmas morning at goudini spa my wife got sick from the chicken later that evening and I had to rush the Sunday morning to checkers in Worcester for meds for my wife and we had to cut our holiday short due to the expired chicken so please let me know what's going to happen or what so ever because we are not going to leave it like this we spent a lot of money and time for this holiday season for our kids ([protected]@gmail.com)

Date of Incident:13/12/2021
Cell.No.[protected]
I placed an order on the 12/12/2021 at the bakery at Shoprite Charlesville for a cake with my Grandsons Name, Age and Happy Birthday written on it for the 13/12/2021 and they accepted the order and payment i informed them that i will collect it after work at 18:00 on the 13.12.2021 on his birthday.
As i arrived there today after 18:00 and asked about the cake I was informed that it was not made but the order is still on the board.
I had no choice but to buy a cake out of the racks and asked them to write on it (Happy 6th Birthday Raven) but that was also not done as requested.
I requested to see the manager but was informed that she left already.
I can not express my disappointment in this matter enough.

Regards
Ronelle Meyer

bad attitude from the cashier (Akhona Fatyi)

My name is Vannesa from an area called Motherwell in Port Elizabeth, one of Shoprite's supporters/buyers. on Saturday (11 December 2021) I had an unsual experience with one of your cashiers from the stores (Motherwell Liquor Stores). I got to the store to buy and had to wait in the qeueu for almost 25 min to pay which is understandable, its festive season and almost everything is on special hence it was so so busy, as I was approaching the till, I saw the cashier (Akhona) talking to a lady and a gentleman as they just enterd the Store, after a minute the very same people walk past us (customers) as we standing in the line and went in straight to the cashiers till while she was busy packing away the customers goods of the other/previous customer, these 2 people took out their goods (alcohol) from the shopping basket and put them on top of the counter. I
nicely asked the cashier to explain to me what was happening because I've been standing in the qeueu for quite some time and all of a sudden someone jumps the qeueu and goes straight to person they spoke to when they entered the store, then she (cashier) answered and said me seeing those people putting theri staff on top of her paying counter doesnt mean that she was gonna help them, then I continue ask why is she allowing them to put their staff on the counter as I'm supposed to be next one, she replied and said it doesnt matter whether Im next in the qeueu or not those people work around the Mall/Complex and those were her exact words and she was busy giggling at the same time as she continue helping them, I again asked why she is not explaing to us as the customers because we/I deserved to know or respected as paying customer, she again said it didnt matter in very rude and aggresive manner.

Firstly I dont have a problem with staff of that particular store jumping the qeueu when paying, but I do have a problem if someone/cashier is disrepectfull to her customers. All she should've done was to tell us or me what was happening because I was in the front in a polite way as it done so from any other shop/store. What pissed me off is her being ignorant and undermining simply because she is serving a black dorminant customers so she is allowed to do or talk anyhow she wants. Even so, if those people are from around, I dont know them, I dont work at Shoprite or one of the sorrounding shops there, since when is wearing navy overalls makes you a Shoprite staff because I've never seen any shoprite employee wearing like that in my entire life, so the way she carried herself on regarding this matter it was like whether I like it or not she is helping those people she claims that they from around and she doesnát that care of how I or anyone felt about it.

All am asking is to please hire people with high knowledge of what is called'customer service'if they dont, take them to trainings, courses where they need to be taught of such things like respecting your customers/clients irrespective of their colour or race, people who honour someones time and proffession, maybe she thinks that us (customers) coming to the store at that given time we dont have anything to do. There's one thing that Im sure of is that she wouldnt spoken to me like that if I was from a different race or if she was servicing in a multi - racial area where there are fewer black customers.Ïm really not happy with the way I was treated on Saturday by your cashier, she was very very rude and undermining at the same thinking that she is superior than us as customers, she had absolutely no right to do what she did or speak the like that knowing that she is wrong.

It seems to me checkers Mokopane are only catering for non white people,
since when does money have colour? you can go to this store anytime and you will not find a simple item like stay and spray hairspray the ultimate hold.
What is wrong with you people?

Maybe you must go to your shops for a change and go and look for yourself
what is going on there. Is the problem at the buyer or is it the people working
with the stock ?
It is really very frustrating to buy your groceries at checkers but hair items is missing in action.
For a such a big company this is a disgrace.

Good Day, Visited the store on Sunday, visited the bakery the staff was so busy talking between themselves that I needed to shout for attention. I asked if the bakery is halaal the staff said yes after confirming with a co - worker. Then I asked were is the certificate that says you halal they say they do not have it. I asked to speak to a manager, A lady by the name of Yolande says she will speak to the person incharge of that section. Clearly this already tells me that checkers staff themselves are not competent or know whats going on in house! I got more angry after Yolande says that the fish area is halaal when I get there they tell me they not halaal, Then I meet a staff memeber in the isle and he confirmed that the store is not a halaal store on all fresh products. Then you need to train staff and more importantly put up a notice for the muslim community. This is just purely unacceptable the service I received from CanalWalk and then I used my stamps at the cashier, she calculated incorrectly the supervisor very unpleasant and not friendly she tore my book apart with no appology or offered to put it together, I asked to have it stapled together please. I mean thats the least she could do. Very angered. frustrated and dissapointed with this store. I have a disability and walking in Canalwalk is not easy if I had known you not halaal I could have saved myself time and walking and bought my fresh stuff elsewhere, checkers really needs to get their "house" in order.

Good day,

I was in the checkers glenanda store today (03/10/2021) and I man arrived at the tills (Till8) at 14:50-14:55. Another man then went on from Till 9 queue to say "this is why I hate you white people" and continued with racial slurs - causing a scene when the man from till 8 simply asked the man from till 9 if he is in till 8s queue to which he responded no but then goes on and states how white people are racist? Checkers staff did not stand in and surrounded the incident. The manager was nowhere to be seen and nothing was done trying to stop this. The Staff ALLOWED this man to call white people racist and threaten that they will end up in jail and continued being racist to which staff nor manager still did not intervene. To make matters worse the man throwing racial remarks was then awarded Till 7 to pay for his groceries - checkers literally opened up a till to assist the man throwing racist remarks and allowed him special treatment when he has just cause trauma in the store!

This is unacceptable and checkers will do nothing about it - but I want the recording and will take this further if checkers does not intervene!

This is not fair nor ethical to allow a racist man to degrade people and throw racial terms around and then rewarded with a till to pay?!

Staff also did not get involved and no manager to be seen - so this is allowed? Checkers clearly approved of this incident and nothing was done.

Please assist and provide a formal email to checkers where I can lodge the complaint as well as with the department as human rights were broken here and nothing was done.

We have been buying tons of strawberries lately and we purchased a small punnet from Checkers Plettenberg Bay on Monday the 20th of September 2021. Last night (22 September)I decided to have some strawberries after supper. To my disappointment I was only able to eat 5 out of the punnet. The rest was all spoiled. The package says sell by 22nd September..but if I keep my strawberries refrigerated from purchase how is it possible that I can't keep them for 2 days?

I don't feel it is fair paying nearly R30 for a 250g punnet that 2 days later I am only able to consume 5 of them.

On Thursday 09/09/2021 around 5pm. I went at Shoprite Liquor @ Kuilsriver I purchased x4 Heineken can for R50 which makes R200 for 4.
Only on Saturday I saw that the drinks expired end August.

What frustrate me the most is that how could they sell expired stock to the costumers while they have stock count/verification monthly.

Please find the Attached below

Regards
Z Mguzulwa
[protected]
zizipho.[protected]@westerncape.gov. za

Shoprite mokopane will never see me again.
Good specials but not a pleasant place to shop.
Nobody to help pack your bags as you off load from your trolley at cashier. At the cigarette counter is 7 staff members standing and joking with each other.Rather go to pick n pay even if i have to pay more. [protected]. For what it might be worth this is just my opinion about shoprite mokopane.

I went to vanderbijlpark shoprite on the 21 August, when I enter the store I met this lady with trolleys, she works for shoprite and asked for 1 trolley, she just looked at me and I asked again she gave me attitude and said I know Mos I'm going to give you with attitude DAH! I was like and then why giving me that stinky attitude, and I looked at her name tag and her tag was written Boitumelo and again with attitude she said and my Surname is Malefane, I will never shop at that shoprite, shoprite need to train their staff on how to treat customers

I'm deeply disappointed with the service I received at shoprite Cloverdene from a packer named Nthabiseng bought a pack of juices which I hot from the shelve in tact when packed my groceries into the trolley the pack was now broken and the box juices where now loose I asked her not to as I need them in tact she told me to go get the juices myself I told her she's the one whose suppose to get but she told me she was going to live me with the remaining groceries on the till and serve the other customers which she did I had to find the supervisor and he called onother packer to get the juices for and I was left to pack the remaining groceries into the trolley myself I'm so disappointed by this treatment I strongly feel this is not how as a customer I should be treated

I went to Lulekani Usave yesterday around 5, I simply wanted few essentials one of them being baby wipes. I wanted 1 loose Huggies brand but they were not on the shelf I then opted for Johnson & Johnson instead. At the letter I was being assisted by Glacia Mashale, she the one's I had was taken out of a banded back and that I must go back and look for another one since they don't have a barcode. With a baby crying hysterically in the car imagine, I asked her to escalate it to the Manager Jazzman Mkhonto which she did, the manager promised to go look at the back but he never went as I saw him roaming on the floor without considering my frustrations. I told the cashier that after this long wait if I leave the shop without wipes I lay a complaint which is something I hate. Would have appreciated courtesy and support but instead they made it my problem and never cared about feelings.

Good morning I'm unhappy with the outcome for my request or rather the service I experience with the supervisor from the store. I need simple things from your promo that you were running that ended Sunday 13/6/21. At first I wanted to buy Ace meal meal it was out of stock on the 9/6/21 and gave her my digits to contact me but I came next day n bought, then asked her that I needed more items and they were out of stock too she took my numbers and she never bother to call me