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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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C
1:15 pm EDT

Shoppers Drug Mart customer service

Today I went to the Landsdowne/High Street location's postal service. As I was approaching two staff were behind the booth. The more senior staff member said they were closed due to the younger staff members, Meagan wasn't feeling well.
I was told to go to the Mapleridge location. Crazy!
I said that was really inconvenient, so Meagan assisted me.
My complaint is with the more senior staff member. Someone needs to be able to keep the postal service open especially during a Saturday when most people have time to get out and run errands. Telling me to go to the other side of the city because one staff member wasn't feeling well is a poor reflection on your staff's training in customer service!

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8:24 pm EDT
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Shoppers Drug Mart $25 gift card

Bought a $25 gift card from shoppers drug mart and activated it when purchased.
Gave it to my dad for Father's Day and it will not work and and the store says there is no money on it.

Please mail me another one. The store will not even do anything even with the activation slip with it.

So frustrated.
Carol goulet
2260 elmside cres
Burl, on
L7l6y5

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4:03 am EDT

Shoppers Drug Mart clear waterproof bandage

The clear waterproof bandage which is supposedly "Super-stick adhesive" has the worst adhesion of any bandage I have ever used. Unfortunately I didn't keep my bill and therefore cannot return it. But I will never purchase this product again and will definitely be careful not to throw away my bills when buying another life product bandage. I am not impressed.

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4:07 pm EDT
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Shoppers Drug Mart drug labels

The font size currently being used on prescription labels is too small to read. The old labels were just fine. Why change for something that isn't better? I need a magnifying glass to read the Rx #, Refills and store telephone number. This change is not a positive one and needs to be corrected. A client should be able to read these labels in comfort.

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3:50 pm EDT

Shoppers Drug Mart methadone

I once complained at my shoppers because they were talking loud about my drink of methadone. And I live in a small town and it was embarrassing. So I called and complained. My next day in there for my drink I didnt really taste the methadone, and by 6 hours after I was having withdrawal. I believe they gave me just juice and no methadone. I had a urine sample taken the next day as I have to pee twice a week. I'm going to find out if my level was lower. I cwnt believe they made me go through withdrawal because I called and complained. I will find out from my urine sample the next day to see if they didnt give me my dose... I believe on purpose!

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1:43 pm EDT

Shoppers Drug Mart invalid credit card item not refundable upon purchased per store mgr, I must phone and take the matter to the product supplier

Master Card "Gift Card" $100.00 value was declined when used. Manager Ms J was notified today and she said "i cannot do anything, you have to phone them (MC) or you can go to our website complaint section at Shoppersdrugmart.ca".

INCIDENT
My Son's and daughter's b-day gift card called a MASTER CARD Gift Card (Le Cadeau Parfait) price.d for $100.00 ea purchased at the above Shopper's Drug Mart in Canada approx. 2nd week of March 2019. My Son used his card and it was good without activating it according to him his Ph.#[protected]. My daughter's card did not go through when we used to buy or pay something, and according to the Manager (name and employee# withheld) at MC call center at Tel.#1855-288-0926 he stated "this MC #[protected] has been cancelled due to a security reasons, so i will send you a new one in the mail called "expedite" which will take about 3-5 business day, Mr. Altejos, this complaints of MC issues has been a problem for almost a year now and still distributed out in the market today, you can also take it up from the store where you buy this MC". So, i waited for 3-5 business days, a no. of weeks has gone by Since May 27, 2019, so on June 11, 2019 i called the MC representative once again and a lady Manager (name and empl.#withheld) was notified, she said " oh yes, it was over 10 days now, do not worry, i will re-send another new MC as "expedite" but you need to wait for 3-5 bus. days ok but you can also take it up to the store if they can help you and they can communicate the problem with us".

We just hope the Shopers Drug Mart can resolve this issue as a valued customer without having to pass the burden on to their customers, it was a very disappointing, extremely inconvenient and compromising memorable incident that impacted my family. After we put our trust and respect to the Store's business reputation for years, all of a sudden we were told that we must take this problem up with the card issuer and not to the Vendor. Per the Supplier, this product was purchased with some administrative issues confronting the customers. Attached you will see a photo(s) to identify the first card purchased at the store sometime between 12-15 March 2019, the card has a last 4 digits that ends #1651, the second card which has a label at the front "to activate your card" has a last 4 digits #7238 was also cancelled. Our contact no. is [protected] We will appreciate your prompt action. Thank you.

Regards,
Art Altejos

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Update by Art Altejos
Jun 18, 2019 1:46 pm EDT

I just want some reasonable actions as a valued customer of Shoppers Drug Mart.

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8:23 pm EDT
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Shoppers Drug Mart pharmacy lack of service at sdm

I was at shoppers drug mart at Kingston road and Sandown in Scarborough this evening. I was there around 6:45pm. I went to pharmacy to fill a prescription. There were three staff behind the counter. All three ignored me and then looked at each other motioning for someone else to serve me. No one did! They definitely saw me waiting.
Unbelievable. If they don't want to serve clients why are they there? I have better things to do then wait for customer service reps at shoppers drug mart to assist me. My husband gets thousands of dollars in prescriptions each month and we will now be moving our business to I did leave and go to rexall where I was assisted within seconds of arriving.

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5:15 pm EDT

Shoppers Drug Mart unable to return sealed unused products with no expiry date

On Monday June 17, 2019 I went to my local Shoppers in Orangeville (broadway and c-line location). I had 3 packages of orthodontic flossers and 2 packages of GUM brand "tree brushes" that my son required specifically for taking care of his braces. In the past these items are not always in stock so when they are I would buy several packages at a time. My son is now having his braces taken off and so I had some extra packages that won't be used. I did not keep my receipt which I should have, but since it was over 30 days I'm not sure it would have helped anyway. I went in to see if I would be able to return the items (as they are all in the original sealed packages with no expiration exactly like what is currently on the shelves for sale). The first cashier told me 3 times in a row no returns store policy, which I understood the first time, but I also read online that returns after 30 days are up to the manager's discretion. So I asked to speak to the manager Joanne. Joanne was just as unhelpful, and uncaring. She could not have cared less and just repeated same thing over and over. And then told me I could donate them to the local women's shelter.

I understand that I didn't have a receipt but so many stores can look things up or offer a store credit when you don't have a receipt. So I was surprised this is the best Shoppers could do for customer service. From my optimum account it's obvious how much I spend at Shoppers and Zehrs in Orangeville. And it's annoying to feel your business is not appreciated and that a manager doesn't value their customers. I have no use for the items once my son's braces are removed so I left my items there for her to donate. I don't think I was asking for something unreasonable, this customer service was pathetic at best. The resolution I was hoping for was a store credit, i don't think I was asking for something unreasonable.

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8:42 pm EDT

Shoppers Drug Mart shoppers drug mart pharmacy in waterdown

I submitted my health card (being a senior citizen) and insurance information with the prescription to the young chap. He came back to us saying that I have other insurance and will have to pay for the prescription. He said it would be my responsibility to claim it later. He was in consultation with the pharmacist who was not helpful at all.

I took the same information to Walmart in Waterdown and walked out with the medications within 10 minutes.

Besides wasting my time he made us uncomfortable. I am an PC Card holder and am a frequent customer but this experience of today was indeed disappointing!

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8:57 am EDT

Shoppers Drug Mart Cashier manager

June 16, 2019 - 8:10 am
Store - 125 The Queensway, Etobicoke

I went into the store to buy Maxwell House coffee that was on sale. I loaded up cart with 12 cans. Had to wait for someone to come to the cash as I arrived right when they opened.

Staff / cashier was walking up to the cash and from a distance told me "there is a 4 can limit". This surprised me as I have made this same purchase dozens of times in the past. Buy it for the office. I went back to the shelf where the coffee was to check the 'sale' card. I believe all sale items that have a limit are clearly marked on the sale card. No limit was marked. I went back and asked the cashier if she could please double check the limit for me. She immediately told me "I don't need to double check, I'm the cashier manager. There is a limit of 4 on every sale item"

A couple things...

1. Her statement that "all sales items have a limit of 4". Is this correct? If so, why is it not marked on all your 'sale' cards?
2. She had the worst attitude I ever dealt with at a Shoppers

This is my first time ever submitting a complaint to any store. It was such a horrible experience dealing with this cashier that I felt I had no choice.

If her belief on the "4 limit on all sales items" is incorrect, I would like the store manager to explain this to her. If it is correct, this needs to be made clearer to customers so that other shoppers do not experience what I went through this morning.

A response to this would be much appreciated.

Roger Lanteigne
PC card # [protected]

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9:24 am EDT
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Shoppers Drug Mart pharmacy

Hello

I dropped off a new prescription on Wednesday morning and asked for pickup the next morning. I went in thwr afternoon on Thursday and it wasn't ready they said 15 minutes. I couldnt't waift around so asked for it to be delivered. It wasn't so went Friday morning and still not ready, they said another 20 0 minutes. Which I can't wait for. Very bad service on your part!

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10:30 pm EDT
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Shoppers Drug Mart 2 items wrong price, from 2

I bought 2 products from Pharmaprix in Pointe Claire Quebec .
1 item was 7.99, charger for Apple. The second was 3.99 Downy un stopables . I was charged 17.99 and 6.99 .
I ask about price .We go together with cashier to check the price . Both was in special last week but price on place not changed . Full of items on old price .
The evening manager refused to give me the charger at 7.99 . And Downy I had for 3.99 .
In Wal-Mart it happens same thing and I received cheap stuff for free or expensive stuff at price who was show there . Manager very arrogant

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3:54 pm EDT

Shoppers Drug Mart error price on item was not giving 10.00 off

On june 13th 2019 I went and made a purchase on a stretch mark product that was 29.99 and was on sale for 7.50. An error on the price occured while I was at cash and I was not giving the product for free. I asked why?and was told that it did not apply. The product had a proce sale that expired on May 30th and it was still on the shelf for sale. I was very upset that I was not giving the product for free because the error on the price. I would like to know what can be done about that. Doesn't that policy apply to me?

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kstephy
, CA
Jun 12, 2019 6:28 pm EDT
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If you read the scanning code of practice, it doesnt apply to clearance items

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8:44 am EDT

Shoppers Drug Mart pharmacy service

Terrible service & extremely disrespectful pharmacist at shopper's drugmart in calgary.
With such poor service its easy to see why people resort to online pharmacies so customers don't have to deal with these jerks.
Its taken up to 2 weeks to preapre a prescription refill at this pharmacy located in a large city.
Pharmacists constantly harrass me demanding that I buy my prescriptions in portions so we have have to constantly be returning to get the full prescription.
These very common medications are never available except in small amounts about expire withiin a few weeks of purchase.
This always happens with loose pills that are not in sealed manufacturer's packaging.
I don't know exactly what crekside shopper's drugmart scam.
Always render any unused medictions useless, by crushing, soaking in water etc, before dropping off at a pharmacy for disposal or drugs often get re-sold for 100% profit.
Obviously the profit motive from re-selling returned prescritions will result in this problem occurring.
It appears that Shoppers Drugmart may be re-selling returned medications from the retuning & disposal scam called ENVIRx Program which is described as:

About the ENVIRx Program: Through the ENVIRx Program, pharmacists promote safe and effective drug use while giving Albertans an opportunity to return unused and expired medications to their community pharmacy. Last year through the EVNIRx program, RxA members collected over 100 tonnes of expired drugs.

By bringing in your old mediations to your pharmacy, it presents an opportunity to touch base with your pharmacist and talk about a medication that hasn't worked or a perhaps a situation that has changed. Your pharmacist is available to help you with all your medication questions.

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Update by nunyabz
Jun 10, 2019 8:49 am EDT

Terrible service & extremely disrespectful pharmacist at shopper's drugmart in Calgary.
With such poor service its easy to see why people resort to online pharmacies so customers don't have to deal with these jerks.
Its taken up to 2 weeks to prepare a basic prescription refill at this pharmacy located in a large city.
Pharmacists constantly harass me demanding that I buy my prescriptions in portions so we have to constantly be returning to get the full prescription.
These very common medications are never available except in small amounts about expire within a few weeks of purchase.
This always happens with loose pills that are not in sealed manufacturer's packaging.
I don't know exactly what creekside shopper's drugmart scam.
Always render any unused medications useless, by crushing, soaking in water etc., before dropping off at a pharmacy for disposal or drugs often get re-sold for 100% profit.
Obviously, the profit incentive from re-selling returned prescriptions will result in this problem occurring.
It appears that Shoppers Drugmart may be re-selling returned medications from the retuning & disposal scam called ENVIRx Program which is described as:

About the ENVIRx Program: Through the ENVIRx Program, pharmacists promote safe and effective drug use while giving Albertans an opportunity to return unused and expired medications to their community pharmacy. Last year through the EVNIRx program, RxA members collected over 100 tonnes of expired drugs.

By bringing in your old mediations to your pharmacy, it presents an opportunity to touch base with your pharmacist and talk about a medication that hasn't worked or a perhaps a situation that has changed. Your pharmacist is available to help you with all your medication questions.

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9:26 pm EDT

Shoppers Drug Mart service complaint. unable to return item

Service complaint. Wife is in emergency and her iPad was low on power. Went to you store closed to the Barrie, ON hospital because it is Sunday evening an hospital store are closed. The way Apple packages their product it is impossible to inspect or really see the full product. Of course at this time I have a heighten emotional state. I purchase the lock in product for over $40.00. Drive back to emergency and in the parking lot I open the packaging to place the charger cable into my pack. At this time, I now notice the end I expected to be a USB connection is not. Therefore this product is not of any value to me. I return to the store to get my money return and I am informed store policy restricts refunds on opened packages. It's a charging cable and I have returned to the store within 20 minutes of purchasing the item. To add, I am discussing the return with the same person I purchased it from. Now I have a real heart ache for this form of blanket policy. I will look for a common sense store with better values and ethics.

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Peterj9999
, CA
Apr 12, 2020 12:11 pm EDT
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Paid for gift card. Not active. Not valid

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3:04 pm EDT

Shoppers Drug Mart carnaby sweet cola bottles

I purchased a bag of Carnaby cola bottle gummies and the first few we ate were fine. I'm at work and I just popped one in my mouth and I had to spit it out the taste was so disgusting. It tasted like I imagine floor cleaner would taste. That was 15 minutes ago now and my tongue is still burning. There is only supposed to be one flavour in this bag correct? If not, what would this awful flavour be. I would like to know who to take this to as I'm concerned about what might be in them. Please contact me at [protected] or at [protected]@rogers.com

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7:55 pm EDT

Shoppers Drug Mart prescription refill

On Sunday, June 2nd I went into store # 1090, on Northfield Dr, in Waterloo, to refill a perscription.
Rx # 9392703, Tx # [protected]
I said I would swing by later and pick up the prescription.
When I went in on the Monday, June 3rd, to pick up the prescription, I was told that most of it 80/100 pills was on backorder. The rest would not be available until early July. This was despite the fact that I had a 'no partial refill' tab linked to my file. This was as a result of another screw up on your behalf on my last prescription from the same store. In the interim it appears that someone had removed that said label as when I went in, the junior pharmacist couldn't see it.
I am not happy with the service from this store. It is a joke amongst my friends to have to go there and get a prescription filled because 9/10 there is a problem.

Why does this store accept to fill orders when they don't have the product?
What am I supposed to do when my 20 pills run out and I still need more but the backorder isn't in yet?
Why is this kind of thing happening at all?
I am not happy! In fact when I get my prescriptions refilled from my doctor, I will be moving them to another company. This store is totally incompetent.

* At no point had anyone at the pharmacy checked with other stores to see if the balance of my order could be filled.
* At no point had anyone at the pharmacy checked with my doctor to see if a reasonable, in store, drug replacement could be found
* As of tonight I have heard nothing from this store.

**I want Maria Horner, the pharmacist at this store, told of this problem and I want my prescription filled. I do not want a series of endless emails from you. Clearly you hire nothing but incompetent people at certain store locations.
** I want an apology from her, and you, and my prescription filled, and I want it ASAP, nothing else will suffice.

Mr. Dana Marshall
St. Jacobs, Ontario, Canada
E : [protected]@rogers.com

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Update by Dana Marshall
Jun 05, 2019 7:56 pm EDT

On Sunday, June 2nd I went into store # 1090, on Northfield Dr, in Waterloo, to refill a perscription.
Rx # 9392703, Tx # [protected]
I said I would swing by later and pick up the prescription.
When I went in on the Monday, June 3rd, to pick up the prescription, I was told that most of it 80/100 pills was on backorder. The rest would not be available until early July. This was despite the fact that I had a 'no partial refill' tab linked to my file. This was as a result of another screw up on your behalf on my last prescription from the same store. In the interim it appears that someone had removed that said label as when I went in, the junior pharmacist couldn't see it.
I am not happy with the service from this store. It is a joke amongst my friends to have to go there and get a prescription filled because 9/10 there is a problem.

Why does this store accept to fill orders when they don't have the product?
What am I supposed to do when my 20 pills run out and I still need more but the backorder isn't in yet?
Why is this kind of thing happening at all?
I am not happy! In fact when I get my prescriptions refilled from my doctor, I will be moving them to another company. This store is totally incompetent.

* At no point had anyone at the pharmacy checked with other stores to see if the balance of my order could be filled.
* At no point had anyone at the pharmacy checked with my doctor to see if a reasonable, in store, drug replacement could be found
* As of tonight I have heard nothing from this store.

**I want Maria Horner, the pharmacist at this store, told of this problem and I want my prescription filled. I do not want a series of endless emails from you. Clearly you hire nothing but incompetent people at certain store locations.
** I want an apology from her, and you, and my prescription filled, and I want it ASAP, nothing else will suffice.

Mr. Dana Marshall
St. Jacobs, Ontario, Canada
E : layaut@rogers.com

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1:54 pm EDT

Shoppers Drug Mart disrespectful behavior from worker

This incident happened at 4524 New St
Burlington ON L7L 2Y0
Canada. I went up to an employee who was stocking shelves to ask for help finding an item, this was after I made a purchase at the pharmacy. The employee was very friendly and made conversation while helping me. His manager came up and told him to start doing another task. Once she noticed I was standing next to him and not leaving, she looked at me and asked if I was finished. When I tried to explain that the employee was helping me she just asked me to leave. Unfortunately, I do not know the manager's name since she was not wearing a name tag, but I would describe her a Caucasian female, with grey hair and glasses. This was a very uncomfortable situation. I frequently attend this shoppers location and have never been treated badly. I am very disappointed with the lack of respect that an employee of high position would treat on of the customers at her own store. I expect that this problem should be addressed and that any and every employee should be told that every customer should be treated with curtesy regardless of their race, gender, age, or appearance.

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8:11 pm EDT

Shoppers Drug Mart pharmacy

I get my prescription filled weekly at the King George and 171st store.
Two weeks ago the pharmacist called my home phone and said that the ramipril prescription had expired and they had faxed my cardiologist DR. Dana Lee, also the prescribing doctor who wrote the original prescription and adjusted the dosage three weeks ago who the pharmacist claims hadn't responded to their fax. Next week the pharmacist told me that they had exhausted their emergency supply for me and would cut off any more medication until the cardiologist responded to their fax for a refill. I then went to the pharmacy in question and asked for copies of the fax they sent requesting the refill, they pharmacist told me they threw it out and didn't consider it part of my medical record at that pharmacy. I wanted the fax to ascertain that they had indeed sent it as they stated and wanted to confirm that they sent it to the correct fax number, something that without the fax in question can't be established. Unfortunately I was treated rudely by the pharmacy staff at this particular store, who seemed to be taking great pleasure in annoying me, and snickering openly among themselves. I will be pursuing this issue further with the college of pharmacists of B.C. as well.

Thank You

James Prince

[protected]@hotmail.com

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kstephy
, CA
May 31, 2019 11:07 pm EDT
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Get off your [censored] and go see your damn doctor. YOU are in charge of your own health. Stay on top of it and stop trying to blame other people. Try contacting the doctor yourself next time. Fool.

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7:41 pm EDT
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Shoppers Drug Mart hp computer

David Cole
7:35 PM (4 minutes ago)
to hpservicesupport_ams, me, bcc: servicealaclientele

I purchased my new HP computer at Shopper's Drug Mart in London. Ontario on Sat. April 20, 2019.
It is a 15-da0032 ca, serial number CND 8498JCQ, pruduct # 4NJ06UA#ABL.
I am terribly disappointed in this product.
Prior to this purchase, I used 2 ACER computers for the last 8-10 years. I got very good service from each one. I decded to purchase your machine because it had a faster CPU than ACER had available for a similar price.
I was warned by a professional in the computer field that your product was not as reliable as an ACER but foolishly ignored the information.
Since my purchase this machine has frozen various times which I found extremely difficult to "unfreeze".
It takes 2-3 minutes to start up even after I have reduced the startup items to the barest minimum.
I set the power options such that the screen would not go to sleep for 45 minutes. The machine sleeps anywhere from a few minutes to over an hour. I have attempted to reset this multiple times to no avail.
When it does restart the screen, the machine is frozen for up to 1 minute. Sometimes more than 1 minute.
When attempting to open a certain program, (8ball Pool by Miniclip) it will not open but continually buffers.
On occasion the screen will flash off and then turn on again. Never has this happened with any other machine I have owned or used in my job as a teacher.
While attempting to get an email address to send this complaint to you, I was thwarted by your customer rep who for 15 minutes kept telling me that you had "protocols" which said he could only pass me off to another person. He finally gave me the email address. His name is Chandan Kumar Paul. I was rude to im after repeated attempts to get the information. I did apologize for my poor language.
I spent many hour transferring information to this computer only to be aggravated and frustrated by the antics of this machine.
I spent twice as much for your machine as I would have spent for another ACER. I wasted my money!
I do not want to send this machine away to your centers for who knows how long to get your people to try to fix it. This should not happen after a few weeks of use.
I am upset and disappointed that your company has made such an inferior product.
I would like a refund of my purchase price!
I am sending a copy of this complaint to Shopper's Drug Mart to show them the problems I am having and the inferior product they are selling.
As the seller of this product, I hope you will support me in my quest for a refund.
David Cole

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Shoppers Drug Mart contacts

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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