SUBMIT A COMPLAINT

Shoppers Drug Mart / photo department mistakes

Canada

I placed an online order for photos to be printed Apr. 27/19 . The email conformation said that I would be emailed when the photos were ready. May 13 and I decided to check the tracking info from the courier. This showed that the photos were delivered and received by staff on May 2nd ! No phone call, no email. I went in to pick up the photos and two staff members could not find them. Not too many people get photos printed these days so not too many envelopes to look through. I was told to return tomorrow and the manager would be in. I returned, talked the manager and of course, she found my photos, filed under the wrong letter. I explained to the manager what had happened. I haven't used their service for a long time and this was the last. Dundas, Ont

He
May 15, 2019

Post your comment