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Shoppers Drug Martphone service

Good afternoon,

When I phone the post office no one answers because the clerk could be anywhere in the Shoppers Drug store. That part I understand. Cutting staff to increase the corporates profit is the norm. However, the phone call lands at the pharmacy where someone puts me on hold and the call is not transferred. After waiting for ten minutes I simply hang up and call again. Could someone please explain to the managers that people calling the post office are just as important as people standing in front of the post office counter. I don't always have the time to walk over to Shoppers Drug to get a short answer to a simple question.

Thank you for addressing this issue at your earliest convenience.

Claudia

Cl
Oct 04, 2019

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