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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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Newest Shoppers Drug Mart reviews & complaints

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6:16 pm EDT
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Shoppers Drug Mart product advertised, promoted but not available

RE: Inkey List skin care products.

Despite seeing the products on your website and reading about them in Chatelaine, the line doesn't seem to be stocked in your stores.

I visited several locations in Toronto and found that, not only are the Inkey products not on your shelves, but none of your employees or beauty consultants have heard of it. The employees politely searched for it but obviously thought I was delusional. I shop at your store frequently, and am not pleased.

Please advise. I won't be wasting any more time on this.
Grace-ann McIntyre

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9:18 pm EDT

Shoppers Drug Mart sale item - no stock

Flyer for this weekends 2-day sale included Diet Pepsi and Diet Coke. I made a special trip to the Lansdowne Street store, Peterborough, Ontario (741 Lansdowne Street West) today May 26, 2019.
There was not one package of Diet Pop anywhere in the store... nothing! "Sold Out" I was told by a not-very-friendly sales associate (too busy tidying up packages of toilet paper)
I asked if I could get a rain check "No, it's a 2-day sale"
A 2-day sale? I'm at the store before noon on Sunday and "sold out"
I am disappointed by not only the lack of product, but also the attitude of the sales associate. I expect better from Shoppers

Linda Murray
[protected]@hotmail.com

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12:51 pm EDT

Shoppers Drug Mart service

Some woman on the floor was very rude to me around the time of 12:30 pm. My fingers was bleeding badly so I grabbed a box of bandaids and put one on then proceeded to go buy. She was staring at me the whole time I asked if there was something wrong she rudely said "are you going to buy those" and I said "yes it's okay you don't have to watch me" she proceeded to say "maybe I should ". I go to this shoppers all the time they are all usually so nice to me I am shocked by the behaviour and very unhappy about it.

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basefistrotten
, US
May 24, 2019 3:40 pm EDT

Normal people do not open things without buying them. Nothing rude about that. if mommy taught you manners you yourself would not have been rude. I am sure if you asked first and explained the situation she would be understanding. Kid, you have to understand that people open up items all the time and not buy items.

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8:07 pm EDT
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Shoppers Drug Mart rude employee

I went to the chestermere shoppers drug mart and I notice that I bought peanut butter that would be going bad in 30 day and I paid full price for it and you guy sell me product that are going to be going bad around 30 days and come back to get my money back and the rudest employee was mean and did not want to serve me and I spend a lot of money at shoppers do I want a gift card for all of thing you guy put me throw

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8:25 am EDT

Shoppers Drug Mart life brand anti-dandruff shampoo

I have used this shampoo for years now and I am very happy with the results. The last bottle I purchased was fine until I got about half way through. One day, it just had a weird odour. It almost seemed that it had expired. I looked for an expiry date everywhere on the bottle and did not find one. It's quite putrid and now I can't finish the bottle because it's just unbearable. I've never heard of shampoo going bad before and I've always been happy with this product in the past. What do you recommend?

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8:12 am EDT

Shoppers Drug Mart store number: 635

I called in my prescription on Saturday, a few days before I required it to ensure it would be ready in time. The pharmacist called me to inform me they didn't have any available in store and it wouldn't arrive until Wednesday. I told them I required it by Tuesday at the latest and they informed me they would have it shipped in from another pharmacy and it would be ready. When I arrived on Tuesday night, the woman working told me to wait for five minutes as she found the prescription. She told me they had three in store but could not give me any, and if I wanted my prescription I could drive to another store and get it. I receive excruciating migraines without this prescription, which greatly affects my ability to go to work. This is unacceptable and the lack of customer care truly shows.

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6:17 pm EDT
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Shoppers Drug Mart service

On Sunday May 19th at approximately 4:00 I had occasion to visit shoppers drug mart in Haliburton, Ontario.
On that occasion I shopped throughout the store noticing numerous sales reps. Throughout the store.
Completing my shopping I sought out a cash counter to cash out with my items to purchase, to my dismay all cash counters were closed.
I was then directed to the self checkout.
With all the customer service reps. Available my question is does this make sense?
As well, as this is such a high volume tourist location as well as a high volume town would it not make more sense to keep someone on cash counter and not make them do the work themselves and assist in eliminating jobs?
This truly make my shopping experience an unforgettable experience, one worth sharing with many in a small town community.

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12:54 pm EDT

Shoppers Drug Mart store manager at portobello orleans

On May 17, I got my bike out for the first time and just when I got to the store I realized that I had forgotten my lock. I didn't want to go back so, I decided to ask if it was secure just to leave it for a less than 10 minutes outside in front of the window. I got in and asked a young trainee cashier if it it could be dangerous and she very nicely said that she would just keep an eye on it. The lady Manager immediately said that there were racks for the bikes to which I said that I already knew, but I explained that I had forgotten my lock and before I could finish she interrupted saying harshly that they couldn't be responsible for it. I said that I knew and understood but I was asking if it was it was a secure area. She interrupted and didn't let me finish in front of a bunch people. I understand that the store can't be responsible for my personal property, but this is not the first time that this woman is rude. She makes both clients and employees to feel uncomfortable. Why can't she just be nice and tell me that I could leave it there but the store is can't be responsible for it, on a nice, normal, polite way. I'm a regular, and I've seen that she's hard working but she's not pleasant, polite or a people person and should not be in charge of customer service. My husband had also and incident where it was late and there was nobody at the store and he wanted to pay at the cash and she absolutely wanted to make him use the self check-out (which we also like, but he wanted to buy lottery tickets). She insisted in such an unpleasant way that in the end the used the self check-out and did get his lottery tickets.

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3:53 pm EDT

Shoppers Drug Mart photo department mistakes

I placed an online order for photos to be printed Apr. 27/19 . The email conformation said that I would be emailed when the photos were ready. May 13 and I decided to check the tracking info from the courier. This showed that the photos were delivered and received by staff on May 2nd ! No phone call, no email. I went in to pick up the photos and two staff members could not find them. Not too many people get photos printed these days so not too many envelopes to look through. I was told to return tomorrow and the manager would be in. I returned, talked the manager and of course, she found my photos, filed under the wrong letter. I explained to the manager what had happened. I haven't used their service for a long time and this was the last. Dundas, Ont

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12:39 pm EDT

Shoppers Drug Mart service

Complaint re: Shoppers Drug Mart at Scarborough Health Network - Centenary Site - Neilson and Ellesmere

On the 13th of May (this week) after finishing my shift as a Volunteer I went into the store to ask for myself and others if the store was going to be still selling Lottery Tickets (the machine has been down for 2 weeks). I asked the Store Manager who was at the front cash . Very rudely he said "THE MACHINE IS DOWN AND I DON'T KNOW WHAT IS GOING ON". I said I am just asking as the machine has been down for 2 weeks. He responded :IT WILL BE UP WHEN AND IF IT IS UP".

As the Manager he should be able to give a customer a nice reply and at least know if Lottery Tickets are going to be sold at the store anymore. This store is in a hospital and loads of staff buy there tickets there. Also why does this store not sell TTC Tickets?

I would appreciate a reply to this answering the issue at hand.

Respectfully
Marilyn Douglas - [protected]@hotmail.ca

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12:55 am EDT

Shoppers Drug Mart bad customer service

Hello,
My name is Muhammad Ali, I am a regular customer of shopper drug mart from 2012. I always had great customer service which makes me always coming back to shopper drug mart.
Today my reason to contact you is, I was treated badly at shopper drug mart at the location mentioned above. I returned obus cushion with the original receipt which I bought a week ago, the box was opened when I bought. The cashier was rude and refused to return at that point I request to see supervisor may be she can help me her name is ROMA, I waited more then 10 min and were told she is busy I guess customers are not her priority. During all this time my kids get impatient and my sick wife wanted to go home during all this time nobody care about us when I kept insisting I want to see her . When she came (Roma) she approach me with no greetings and she didn't even reply my hi back and the way she treated me was very mean . I got my item returned but I felt insulted by supervisor ruma and cashier in front of my family. I go almost every day there and now I am not comfortable going back to shopper drug mart as a loyal customer I thought to share my experience with you so may be in future other people don't get treated meanly that's all.
Thanks
Transaction number [protected]
Customer name Muhammad Ali
Contact person [protected]
Email : Ali.[protected]@gmail.com

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3:45 pm EDT

Shoppers Drug Mart flyer advertising

Every week wonder bread, advertised--yet everytime i go into the store there is no bread. every single time over the last months & months. store in question is at the Highgate Mall in Burnaby B.C.
Ahira Drugs. There is always an excuse. this time i was told --the bread company decides on the amount of bread each store gets.
store does not place the order. absolute rubbish.
FALSE ADVERTISING--- if shoppers is not going to have the product in sufficient quantity---it should be clearly stated on the flyer--in plain sight---ONLY 20 LOAVES OR LESS AVAILABLE.
THIS IS A 2 DAY SALE. went on 1st day 10.45 am, not late---0 brown & 4 white on the shelf----I am very very frustrated with the absolute lack of customer service at this store and with the misleading advertising.have to make the point, with the caps.

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11:16 pm EDT

Shoppers Drug Mart pharmacy

On submitting a prescription I ask the clerk if she carried a medication on the script she checked it was in her hand the when it was for it was fill incorrectly. When I returned and ask why they they were out of the medication in that quantity. They Lied to my face. For what reason I I'm not sure but probably that they could make more money twitch more quantity but it was a question of safety that it was prescribed in that way.

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9:11 pm EDT

Shoppers Drug Mart 1583 marine dr west vancouver employee misconduct

Hi there,

I have been a long term customer of the shoppers store at mentioned location.
Today, May 12, 2019 at around 5 pm I have experienced an extremely rude unprofessional unethical and embarrassing treatment from an employee, who said she was store "supervisor".
She was very rude and talked to me in an aggressive mad angry rude way in front of a huge line up of about 5-8 other customers waiting for their turn.
The issue arose when she didn't know how to activate a reloadable Visa card claiming they do not work. A huge shelf of Visa cards which was for sale wouldn't work? Why do they have them for sale? I asked her to help me choose a different card and that is when she started being extremely unprofessional and rude and mistreating me. I asked her for her name and she refused to tell me, I asked multiple times and she refused and did not wear her name tag. I asked to speak w manager and she refused again. After lots of insisting she gave me the number to call for complain and when I called it was her answering the phone and refusing to give me general management customer service direct number.
I request an apology and I was not able to compete my purchase either due to incompetence and laziness of the staff.
As she kept refusing to tell me her name and leaving and ignoring me I took a photo of the said emoter for the records that I will attach.
I hope to be contacted by general manager customer service representative soon as this is not how I should be treated and how they made me feel. This is not right. I came out of the store not only not being able to complete the necessary purchase but also being extremely humiliated and mistreated in front of multiple people.
People like this so called "store manager" should not be in this type of field as they have no basic manners let alone professional customer service care and respect.
Very disappoitning for chain store of such caliber to have employees as this one to represent them.

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3:19 pm EDT

Shoppers Drug Mart pharmacy and store cleanliness

Sunday May 12 approx 10am was at Cornerstone Prince Albert Store #0447.
Walked in and look at the at the hand held plastic grocery carriers to use and they are
extremely dirty including the ones with the rolling wheels.
Wanted to use one but didnt need a metal cart is too big for what i needed.
I have noticed this before, why would i want to use these for my clean items of prescriptions and groceries etcc.
Very Dirty. Disgusting.
Then I had to talk to pharmacy and the girl working as soon as she walks up to talk to me all I can smell is arm pits.
Stinky arm pits. I believe she is just an assistant working she is not a pharmacist. Then she doesnt understand what i
am giving her, my letter from insurance that i have to change my prescription pharmacies. I leave, then I go back to talk to her
then I can smell stinky armpits again and I looked at her white coat she is wearing and it is dirty also. I asked her if shoppers will
contact me about the change and the prescription. The pharmacy I was receiving my prescription contacts me to set up delivery to my home
and follows up as my medication requires refrigeration and is $900/month. She told me to contact shoppers.
My husband also deals at this shoppers and was extremely mad with the service he has been receiving. Especially the staff not speaking english very good and on one occasion the staff was getting rude. We never complained that time.
But we did talk about maybe going to change pharmacies and were going to monitor and see.
In dealing with health and medication I expect professional quality and smart, presentable clean, understandable english speaking professionals (able to understand).
I will take photos as i have to go back to shoppers this week.

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3:25 pm EDT

Shoppers Drug Mart unfair accusation of stealing

Hi there,
I was shopping today May 11th. I always use self checkouts. One of the item that I scanned was face cream but I decided not to get it this time so I canceled the item. After scanning everything and paying I returned cream to the cashier behind me. She said that I also canceled Bounty( I got 2 packs of paper towels). I said no I didn't, I only canceled cream and I paid for Bounty. She said loudly in front of so many people " I was watching you". She make me feel so uncomfortable like I am a thief. I showed her my receipt as a proof that I paid. She was still arguing with me. Finally she let me go. Never once said sorry to me. I was shopping with my baby, I had him in a stroller. After I left the store I called manager and left him a voice mail.
After getting back home I felt I was treating so unfair and so unprofessional. I leave in this neighborhood, I shop there all the tine. How I can go back there now?
I decided to ho back and speak to the manager. Manager apologized to me and blamed on bad couching. Cashier joined us and was trying to explain ther behavior.
I understand her job description but if she wasn't sure if i paid or not she could simply ask to see my receipt instead of accusing me of stealing in fron of so many people. She embarrassed me in front so many people. Saying out loud " i was watching you".

This behavior was unacceptable, her accusations were wrong. She put me down in front of my neighbors, disrespect me.

I really appreciate if someone can follow up with me.

Anna
[protected]
[protected]@yahoo.com

Thank you!

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6:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart contractors renovating one of their aisles

I am horrified and disturbed, that Shoppers Drug Mart Fairview Mall location wouldn`t use their common sense and having their contractors renovating one of their aisles after hours. After bringing this matter to the store manager attention relating to the above matter, let me by saying the store managers' behaviour and comment toward me, as a customer was uncalled for, and not taking customers safety seriously

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Update by )))))
May 10, 2019 6:35 pm EDT

I am horrified and disturbed, that Shoppers Drug Mart Fairview Mall location wouldn`t use their common sense to empty the aisle from food products to preventing food products contaminated during the construction and having their contractors renovating one of their aisles after hours or closing the aisle. After bringing this matter to the store managers’ attention relating to the above matter, let me by saying the store managers’ behaviour and comment toward me, as a customer was uncalled for, and not taking customers safety and preventing food items contamination seriously

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3:31 pm EDT
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Shoppers Drug Mart management

My name is Melissa Cote and I am writing this email in tears after the way I was treated today in Shoppers Drug Mart.
I went and bought 2 nail polishes and some makeup pads and the total came to $30.70.
I only had $30 cash on me so I told the cashier ok take $25 out of my $30 and we will put $5.70 on my card.
After leaving the store about a minute later I came back because I realized I was not given my $5 dollars change. The cashier told her supervisor and so they took the till to be counted.
When the manager came back she started out by saying that before they do an audit she never asks what it's for so she is not biased. She proceeded to say she had it on camera the colour of the bills. I asked her if she could count again and she got upset with me and became very rude to me. I would like you to keep in mind that there were customers around so I felt very embarrassed. She was like this is how today is going to go you are not getting any money from us and if you have a problem call customer service. I proceeded to try to explain myself in a calm manner as I tried to remain respectful despite how she was talking to me. She said I called her a liar when I did not .. she called me one and completely disregarded anything I said. This woman is racist I could tell by how she looked at me and spoke to me. If indeed she had the transaction on camera she would have clearly seen me give the cashier a $20 and a $10 as well as use my debit card. This is not the first incident at that location and I am going to the media. That was completely racial and I knew it in my heart as it was happening. I am going to the news to bring awareness of this issue.

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8:51 am EDT

Shoppers Drug Mart pharmacist

After trying numerous over the counter back pain medication, I explained to the pharmacist the situation and asked for medication that is sold behind the counter. I know he judged me by my look and told me he doesn't have any and that all Shoppers have a back order and walked away without offering any advice. I was shocked at the lack of service and professionalism.

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11:37 pm EDT
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Shoppers Drug Mart manager at this location

Shoppers drug mart Hwy 7 and Martin Grove, Vaughan On

On Thursday 05/09/2019 at 9:30 pm I went into this location to upload money on my presto card. The cashier told me that they shutdown the presto machine. However, she said she'd contact her manager. She called and disclosed to the manager that I was at the front and needed to upload my card to get home. The manager refused to turn the machine back on.

Very unprofessional and lack of customer care, especially since it was no where near closing time to have had the presto machine turned off. Please contact me at [protected]@hotmail.com to discuss further.

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Shoppers Drug Mart contacts

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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