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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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3:48 pm EDT
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Shoppers Drug Mart Passport photos and photocopier

I want to know why, during this time of increased use of Canada Post for on-line purchase deliveries, has your store at Six Points plaza in Etobicoke, Ontario, decided that not only should a single person be handling all of the post office customers in the morning but now the employees trained for the post office also have to take passport photos and handle any enquiries/complaints about the photocopier? These services used to be provided by the front of the store staff but now are located next to the Canada Post facilities. It's very frustrating to be waiting in a line up that goes to the third aisle while a single employee takes time from providing postal services to take passport photos or try to fix the photocopier.

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5:33 pm EDT
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Shoppers Drug Mart Beauty department

On June 12 a bottle of Clarins Body Fit creme was bought for me by a clinician working at the store who is a good friend of mine at the Rideau Store in Ottawa. Before the purchase I asked if the product could be returned and the answer was"yes." Nothing else was said about the packaging and I had returned an item to the store before just using my Optimum card so I thought this was the policy. After using the product for 2 weeks I spoke to my friend who I bought the product from at Shopper's Drug Mart about the product not being effective. She told me to use it for longer. So I did. On July 4 I showed the clinician from the store who I bought the product from that the product did absolutely nothing for my legs. She agreed and told me to return the product to any Shopper's Drug Mart store. I did not have the receipt by now or the packaging but it could be traced on my Optimum card. I was told to phone the Rideau store to get a copy of the bill and have it sent to the Mitch Owens Branch of the Shoppers Drug Mart near me.
So I did this but the Supervisor at Shoppers Mitch Owens branch (after speaking to the Supervisor at the Rideau Centre told me this would not be acceptable. I was told I could not return the product. I asked my friend who I bought the product from to speak to her supervisor at Rideau Centre store and she did. She spoke to her supervisor today and she told me I could not return the product as I didn't have the original packaging (I wasn't told to keep it) and that even though it had been opened they would have taken it back if I had the receipt the packaging and it was within a month. They have a receipt that I bought it from Optimum, it is within the month and so the only thing they don't have is the packaging. But still they won't give me a refund. Today I have called exactly 6 people at the Shoppers customers Care number at [protected] and have been hung - up on 3 times, and no one was of any help. This product cost $55 and one complaint officer actually had the nerve to say I was complaining about something that costs $55 dollars. I am just very discouraged with Shopper's Drug Mart and quite honestly thought you were better than this. All I really want is a refund. I do all my drug need shopping at Shoppers Drug Mart which is just at the end of my street in Ottawa. I have all my family prescriptions at this Shopper's Drug Mart and I don't want to switch pharmacies. But I am very disappointed in the way I have been treated by your store especially given the fact that I asked if I could return the product and I was told yes and not told I needed the original packaging. I can't begin to tell you how many items I buy and if I kept the packaging from all these items my house would be a fire hazard. Please do reply to my complaint as I have been put on hold, hung - up on and not listened to all throughout the day as pertaining to this matter. Yours truly Suzanne Smith

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1:03 pm EDT
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Shoppers Drug Mart Dispensing of types of medications to complete process of injection

Picked up prescriptions for arthritis treatment. The pre loaded syringe of methotrexate comes without a needle. Explained on the package. After a phone call. Had to return to Shoppers and pick up needles. I called Monday AM talked to someone else in the pharmacy named Wendy, I am used to giving myself injections but this needle is a pressure fit "special tip" to say the least I got the wrong needles and now because the pharmacist said I chose them I get to eat the cost. Taking no responsibility of not knowing the product and what was required to complete the process (Injection) because they are not educated enough to dispense the products nor does it seem to matter to them. I can not take the methotrexate now as it is contaminated due to being opened. Some of them seem to be there just for the paycheque. Now I missed my methotrexate day. I have other weekly pills to take so I do try to pace them. They screwed that up. I will give you a chance to respond but will turn this complaint over to Market Place investigators as this has happened to me and how many others has it happened.

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10:53 am EDT

Shoppers Drug Mart Non sdm person harassing customers

The Chief Executive Officer,
Shopper Drug Mart,

I am writing to register a complain while my wife and I were shopping at you store located at 3781 Strandherd Drive, Nepean, Ontario on 22nd of May around 11 am. We pulled into the front of the above store into a handicap parking spot. I was told by a white Caucasian person with a dog telling me that I had parked my vehicle over the walking path for customer to enter into the store. Upon checking the location of my vehicle which was resting about 4 inches of the path way, I reversed out and properly parked within the parking lines. As we left our vehicle this white Caucasian kept on harassing my wife and I and insulting my driving skill and we do not own all the parking space.

I believe this white Caucasian is not an employee of the abovenamed store but was well within your property line, I consider this is a discrimination case against Chinese (I am a Canadian over 40 years with 31 years Canadian Federal Government Service). The harassment continues until we drove away from the abovenamed store.

My question to your organization is "Is this a general practice for SDM to allow non employee to harassing senior handicap person loitering within your property lines?"

I can only assume that SDM have a responsibility toward potential customers that will be visiting your store. I also believe that other similar incidents did happened at SDM stores across the country.

My suggestion to your organization is to install additional video camera in front of store to prevent people loitering around your store and to record such harassment toward potential customers.

I sincerely hope that your organization will take action against these persons who may want to harass your customers within your property lines.

Thank you for your attention and anticipating your action. Will likely post this in the Editorial page of local newspaper "The Ottawa Citizen"

Bosco and Julie Fung.

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11:06 pm EDT
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Shoppers Drug Mart vitamins ad available May 2-4

A few days ago I bought jamieson vitamin E for 12.49. Then I saw shoppers ad for vitamins up to 50 percent off. I took the time to follow up but when I got there was astonished with what I found. The vitamins were 50 per cent off but the regular price was 26.99 so making the price 13.49. Really I realize that walmart is a discount store but lets be realistic. Disappointed deepy but dont think ill be going back to shoppers or looking at their flyer anytime soon.

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9:21 pm EDT
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Shoppers Drug Mart Complaining about how a manager treated the employee like she is harassing the employee verbally.

I was looking to buy something and notice that this manager was talking to the employee. And i notice that she's harsh and abusive with the employee, the employee was humiliated and was really intimidated. Knowing that it shouldn't be done in-front of the customers because the psychological and emotional effect on the employee after that incident will really have an big impact on the employee.
Any actions of the manager should be carried out on the right way and manner, and also should be reasonable. But not abusive like that. And i also notice that the employee was an immigrant working in that store. So maybe there something going on in that situation. I think the head or the higher manager should conduct an investigation about it. Because i am not happy seeing a situation like that cause it only shows how unprofessional that manager was. The environment at work should be stress, abuse, and harassment free. Work should have a fun environment that an employee must always be excited to go to work rather than being intimidated, afraid and traumatized and even not wanting to go to work because of that kind situation. I hope that the company will do or conduct an investigation about this situation. You'll never know whats gonna be the effect on the employees that experience abuse, harassment, humiliated and intimidated while at work. So be sure to always check on your managers on how they treat your employees. This is from a concerned customer.

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9:20 am EDT
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Shoppers Drug Mart An email from your company

I received an email that states you are giving priority to frontline healthcare workers. While I agree frontline workers should be given priority, I am absolutely disgusted that you are completely forgetting the other people that are on the frontlines. What about the military people like my boyfriend or the truck drivers like my ex husband, the father of my children. He is out there every single day driving to I different towns, cities, people. He is risking his life to make sure everyone has food And other products that we all need to get through this, including all of the products in your own stores!
If not for his selflessness and so many more like him you wouldn't be able to operate your business. Unless of course you yourself would be willing to put your safety on the line and deliver the products you sell in your stores?
There are other people on the front lines and you are essentially telling them that their sacrifice is not as important because they are not working in the hospital.
My kids have not seen their dad since this all began because I have MS and one of our three children has a terminal brain tumour and he is not willing to risk our lives.
My ex husband is not exactly healthy himself. He recently suffered a massive heart attack. He died and was revived three times, he had 7 out of 8 valves blocked and the surgeon had to abandon the surgery as he died on the table twice and it was too risky to continue. He luckily survived the night and was able to have the surgery. He has a compromised immune system but still went back to work to make sure that stores like yours could still operate! But he is not entitled to that same respect that you are showing healthcare workers?
How dare you! Your company should be ashamed of yourselves.
My boyfriend and my ex husband are both fighting for our country every single day. It's good to know people like them do not have the respect from your company that they deserve!
This breaks my heart. I truly thought you would be better than that. Apparently I was wrong.
But that's fine, I will make sure that everyone knows how little respect you have for people that are literally essential to keeping your company operating.
Unless of course you are willing to respond to my children and I ASAP regarding this matter.
Explain to my dying daughter, my two boys and Myself why their beloved father and stepfather are not important enough for you to show them the respect they deserve.

Thank you.
Lindy Guitard.
1728 Dewdney Ave E
Regina, Saskatchewan
S4n4x8.

I am disabled, I have three children that I cannot afford to feed right now. I am in Regina, while my boyfriend lives in Alberta on the military base.
All of this is made harder by the fact that I have a dying daughter who requires expensive medications and other daily needs that I cannot always afford, but still my children ask for nothing except respect for their dad who is fighting for our country every single day.
I hope we hear your response to this matter very soon.

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10:55 pm EDT
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Shoppers Drug Mart shipping

I placed the order online on March 25, 2020, ([protected]) I didn't received anything from you until now and you charged on my credit card on March 25, 2020. I tracked the item through Canada post show in progress and not receive the item from your side.

I tried to call the customer service last Thursday, it holds 30 more minutes and then cut off. I tried to call you this morning as well, your customer service will call me back and no reply the whole day.

Please track the order and let me know what happened to the order. If you don't want ship to me, please cancel the order and refund to my credit card.

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11:22 am EDT

Shoppers Drug Mart Treatment recd at shoppers

Hello,
I know that with the current state of affairs (COVID-19)
things can be stressful at times.

You need to know about something which happened today at Shoppers Drug Mart 1995 Weston Rd in York, On M9n1x2

As there should be; there was a line to get into store being watched by a security guard and shoppers were social distancing in this line and once 2 people left store then the guard let 2 people in. So far so good, however
all of a sudden this woman buts in to front of line and just walks right in the store (she came in right from the street - she was not part of line). The security guard let this happen and did not stop her or quesition her. then later the same person but into checkout line and the cashier did nothing and said nothing. I called the pharmacist to let him know this happened
in his store (he should given the seriousness of covid-19 ) and he said he would look into it. You should be aware of this and people that work there should be enforcing policies (especially the security guard )

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CoIImary
, US
Apr 04, 2020 3:02 pm EDT

I just found out why they let this lady cut in line. It is because she is a senior citizen with health issues. Clearly this is age discrimination. The rest of us have to wait in turn but because she is elderly and does not work she did not have to wait i line. Because she uses a walker she got special treatment. I hope that she falls flat on her face and breaks her hips.

C
Author of the review
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Collmary
, CA
Apr 04, 2020 5:33 pm EDT
Replying to comment of

the woman who but in line was a robust woman in her 20s ...Labradorsmash don't be so stupid

C
Author of the review
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Collmary
, CA
Apr 04, 2020 5:37 pm EDT
Replying to comment of

Labradorsmash you are not being truthful

C
Author of the review
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Collmary
, CA
Apr 04, 2020 5:37 pm EDT
Replying to comment of

Labradorsmash you are not being truthful

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5:30 pm EDT

Shoppers Drug Mart A gift card

I'm a senior citizen and have no credit cards, there are items that I buy online. So, I purchases gift cards at Shopper's. to date 14 cards, and the balance going to be about $174.00 I contacted and had no response. why are your stores caring "The Perfect gift Card". they do not allow you refilling.
My question to the above mention company was, what happens to my money left on the card? that being I'm will be losing a lot with another 3 next month totaling $250.00.

Thank you for your time
I was told a gift card "Vanilla gift card allows you to refill.

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4:04 pm EDT
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Shoppers Drug Mart They did not have any sanitary wipes

I was very disturbed going to 2 shoppers in sarnia ontario that they did not have any sanitary wipes for the carts, noone at the door to make sure you did wipe your cart entering or exiting... No plastic gloves... No limited on the customers going in.. No limit to people in the same area. Do you not know there is a serious reason that all other stores like metro, super store, $ store, bulk barn, etc practising social distancing. Shoppers is suppose to be a essential store for our health. I turned away from both as in this time I will not touch a cart that someone else that could be a carrier has touched or that there were so many people in same areas. I am ashamed of your outlook on everyones safety!

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3:49 pm EDT
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Shoppers Drug Mart Service at the pharmacy

While I understand that times are stressful I do not appreciate a back counter pharmacy assistant adding a condescending remark back to me when my prescription refill is delayed (fax for refill did not get received).

I expect professional service, not someone trying to pick a fight when I am already stressed.

I have used Shoppers for many years, process upwards of $500-$600/month there.

After the smartass remark today I am seriously considering taking my business to another pharmacy!

Lorena Morton

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2:24 pm EDT

Shoppers Drug Mart Red logos, red cross your logo is maybe too red.

Red red red... a number of business use red as they are based in the USA. The health care red is eastern health, working class health and local health when people are in need of childhood vaccinations. Using a red health care symbol if and when your red in health care is encouraged. The problem is red is indigenous people use red.in travel and tourism Indigenous people are the red. Mexico and Italy are red/green as populations are half Indian. A number of midlatude countries use an ethnic red, northern Africa, Algeria, Arabia in northern north south or eastern countries red is delicate, they might use a black yellow red? Red everywhere is attracting indigenous travels who are low tech and maybe not able to pass grade 8. When you have products in a store that relate to technology it important to indicate your use of technology rather than an Indigenous logo. Orange is construction, they might go to your store, The plummet is blue he might go to your store, the farmers are green yellow they might go to your store and first nations are Danish catholic across from the Asian mall. They use a red square in their logo for eastern goods, using a red health care symbol or red logo square doesn't need to take up your whole logo. Red logos are for indigenous or northern native stores, they are not allowed technology.
RED IS LOW TECH INDIGENOUS, they look yellow? American republicans live around indigenous groups but they are actually Italian so that's not the same as the white red indigenous people, the RED I. Canadians have green eyes sometimes like the Irish and danish or blue eyes, red everywhere is offensive. I have a business, I use yellow white orange and then I put a small health care red cross with a circle in the left hand corner Like the soap EO, I don't use a health care symbol as my whole business logo. Groups from Algeria are causing political problem, they are "red/green" in travel, were a white yellow green orange? In travel colors and systems.
# stop the red, technology is NOT red. Red as a health care symbol is local working class health, use the right health care symbol. Blue orange and green (agriculture) and electric yellows.

TAKE a Break and fix your logo? People who maybe did not pass grade 8 math are working in your store, from the native reserves? Include your trade mark, health care mark (cross of sifel) and a warning mark if and when there is Technology the [protected]@! Or try out some logos and see which one works.

In the average family the people who pass a level of high school do the shopping, usually the personal who is allowed technology is not the "cat"? red? Within red in health care their are all different groups. I'm red in health care then I'm more northern that the northern (red cross) then Blue technology.

Gas is yellow, black yellow, yellow orange not Indian elephant indigenous?

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2:08 pm EDT
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Shoppers Drug Mart Prescription refill amounts reduced to 30 days from the usual 90 days.

Last week I received only 1/3 of my usual prescription renewall amount. The explanation given wasn't clear, something about the COVID-19 situation but didn't make sense to me.

In keeping with current Isolation directives I would prefer to visit stores as infrequently as possible, especially as I'm diabetic and 75 years old.

Can anything be done to correct this, or to provide a logical explanation?

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7:50 pm EDT
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Shoppers Drug Mart Blood Pressure Measuring Machine

I am a senior citizen who suffers from high blood pressure. At about 1 pm on 28 March 2020, during the COVID 19 crisis, I went to measure my blood pressure at Shoppers Drug Mart, Meadowvale Town Center, Mississauga, where I have been a customer for 15 years as my personal blood pressure monitor was not working properly. I noticed that the blood pressure machine at the store had a sign 'Out of Order'. When I checked with one of the pharmacy staff they said that the machine was out of order and that I should try other Shoppers Drug Marts in the vicinity. So I visited three other Shoppers Drug Marts in the area all of which carried the same sign. I then visited a Rexall Pharmacy in the area and to my utmost surprise found a different sign 'This device temporarily cannot be used due to the COVID 19 situation'. If only Shoppers Drug Mart had the correct messaging as Rexall Pharmacy, I would not have had to waste my time visiting other shoppers drug marts looking for a blood pressure monitor.

I consider this kind of messaging deceptive and confusing and causes nothing but harassment to the public, specially senior citizens.

I would strongly advise Shoppers Drug Mart to change the messaging so that other customers who do not have their own blood pressure monitoring devices or when their own device is not working properly, are not put through the same harassment during this period of COVID 19 crisis when all medical clinics are closed for visiting a doctor to check blood pressure if the patient feels uncomfortable.

Jyoti Biswas
(email : joti.[protected]@gmail.com)

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11:21 pm EDT
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Shoppers Drug Mart pop

my husband has been buying Diet Coke from Shoppers for many, many months at $2.49 for 6...It seems now that the Corona virus is here and money is tight that the store would be helping keep their customers except this week when we noticed in the flyer at the same diet coke is now $2.79 for 6 bottles...Is this some kind of price gouging or taking advantage of the people when there money is tighter...very disappointed in your store It doesnt seem much to you but 30 cent jump seems hardly reasonable...now i can get it at the old price somewhere else but I wanted to support Shoppers...but not sure now...hope you can rectify my concern...thanks...disgruntled customer

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11:46 am EDT
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Shoppers Drug Mart copay on medication refills

they are now only giving 30 day supply on 90 day scripts. they charge you copay each month for something you usually paid once every three months. feel they are taking advantage of the virus to get more money out of you as if things arent bad enough.this happened today at shoppers drug mart london dundas street east.my copay today was 12.33 and that would mean i would pay an extra 24.66 in a three month period.there is something wrong with this overcharging of something we have no control over.

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6:49 pm EDT

Shoppers Drug Mart Incompetent and no compassion nor remorse

Associate used COVID as an excuse for her messing my incontinence order for the fifth time in about eight months. Shoppers Drug Mart should be Canada's last choice for drug store. Even the management has attitude, like they are self entitled, to treat people poorly. It was tolerable because they were convenient, now, during quarantine, Shoppers has left me without vital items for my handicapped son. Shame on Shoppers Inc.for their total lack of compassion. Executives need to be held accountable for handing out franchises to people without compassion and conscience. The government has been informed of their non-compliance with caring for people in crisis. I want the country to know, that while some of us are doing what is required of us during the COVID crisis, Shoppers Drug Mart is using COVID as an excuse for leaving treating customers poorly and leaving them without necessity they are more than able to provide.

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7:21 pm EDT
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Shoppers Drug Mart Checkout became problematic; sale prices not applied

At cash out, transaction could not be completed- much button punching to no avail; coworker called to other till, repeat process. Still won't proceed to payment. First till suddenly ready to accept payment- we pay via credit card - then note sale prices not applied on Ricola lozenges, polident, 3 Carlton cards. Elapsed time at checkout- 15 minutes.

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12:37 pm EDT
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Shoppers Drug Mart Absolutely unprofessional and disrespectful treatment and service at the store time after time

Pharmaprix at 1000 Wellington St in Griffintown Montreal is the worst place in therm of customer service and absolute lack of any respect regard for the customers. This has been going on for sometime and today March 9 2020 I spoke with the manager IVAN and asked him if he could assure that his staff are respectful and professional towards the customers who pay their salaries and the manager IVAN told me that is what you think that customer pay our salary and our staff are fine..! So that explains all the mess at the store because the management thinks that they are running some sort of charity or perhaps a huge favor the the public. Even if it was a charity they should do it with respect. So I would like to know is this Loblaws policy that management at their pharmaprix store should mistreat people and then deliver an attitude on top?

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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Use this comments board to leave complaints and reviews about Shoppers Drug Mart. Discuss the issues you have had with Shoppers Drug Mart and work with their customer service team to find a resolution.