Complaints & Reviews

HERES THE FORM TO PARTICIPATE IN THE SETTLEMENT

I just found out I had been scammed just like the rest of you below. SO, I did some research. Turns out the company (Webloyalty.com, Inc.) that provides the 'rewards programs' (shoppersdiscountsandrewards.com, etc) has been recently engaged in litigation for consumer fraud. There is a pending settlement and if you were one of the many that have been scammed by this company you can fill out a simple form to participate in the settlement. Once the settlement has come to fruition, you will receive a check in the mail! Lets get this damn company for all they are worth!!!

http://www.consumerfraudreporting.org/webloyalty.php
http://www.webmarketingsettlement.com/claim.pdf

Subscription Credit Card Charges

Monthly fee showing up in the amount of $12 w/o my kowing consent. Posts by others on this subject suggest I should have read all the disclaimers and legal prose before responding to a pop-up. Maybe so. None-the-less, I know if the company asked for my cc information I would have backed away from saying yes to some 10% discount. I've come to understand that by clicking on the pup-up while conducting, for inishing up, on an on-line transaction my cc information is automatically routed to Shopper Discounts and, bam, I'm signed up.

I saw the recurring charge after three months and contacted Shopper Discounts. "No problem, we'll refund the full amount." they responded. Great. Still, I believe Shopper Discounts tactics are an underhanded way of hooking people -- put it in fornt of folks that they'll be billed -- over and over again. I guess, we all come to understand that companies will do anything for a buck while rationalizing how they are providing a service. Shopper Discounts falls in the same catagory as banks and their interest rates on credit cards and late fees. Why else is legislation being passed to reign in the criminally punitive charges, the hidden charges. Because the industry and it leaders are not showing moral and ethical leadership.

Unauthorised removal of funds from my AMEX card

I have discovered today that this company has been taking £9/month from my AMEX card for the last 8 months without my consent. Apparently according to AMEX ccompanies typically in the travel industry (they quoted EasyJet to me), in their T's&C's they have a tick box somewhere in there that if you do not tick you are automatically signed up to this company.

Be aware...this is happening more and more and is according to AMEX Not illegal, they are simply making use of the fact that few people these days go through the T's&C's to any detail as we have all become more TRUSTING of the Internet. Their address is

54, Lambard Street
London
EC3V9EX

Please feel free to mail them.

Since discovering this, I have lso discovered that companies such as SYMANTEC (I qoute this one as they did it to me) are providing tick boxes in T's&C's which if you DONOT tick means you are signing up to automatic renwells. They refuynded me but in general we should all be aware that Internet Shopping is NOT as SAFE as we have all been led into believing over the last few years...BE AWARE READ T'S&C's.

Gareth

Scam

Just be careful when ordering anything online. If you see anything that says Shopper Discounts and Rewards after you "checkout" through online buying, quickly click out because it may seem like it is still part of AllPosters.com or whatever website you are using and it is not. They do try to trick you and people don't even realize. Then this company takes your credit card info from your order, charges a 1 dollar activation fee and begins charging you 12 dollars a month. I luckily noticed it right away and called to cancel, but just make sure you demand ALL your money back because they will try to tell you that they will cancel it and you will have services for the next month (paying through what they have already taken). Demand they cancel it immediately and demand a refund. There is a website and phone number that has contact information and customer service hours. It is a shame that companies like this make money by taking advantage of people and that companies like allposters.com call themselves partners. There is a website that lists all websites that use Shopper Discounts after "checkout", but just keep your eye out. For more complaints search on this website for Shopper Discounts AND Rewards instead of "&".

For Cancellation/Refund
Call Customer Service
[protected]

Fraudulent Service

When shopping on the TigerDirect.com website beware of the Shopper Discounts & Rewards Membership application. I can’t believe this type of service is allowed to do business. Fraudulent is the only word I can use to describe it. I will no longer be shopping at TigerDirect.com, ever! I have been paying them for many months. It just slips past most people’s radar when looking at the credit card bill. I am totally pissed off at these two companies as well as myself.

  • Li
    Lizziepooh86 May 07, 2009

    Hello,

    My name is Elizabeth. I came across your posting when I wanted to know more about this company.

    When shopping on the TigerDirect.com website beware of the Shopper Discounts & Rewards Membership application.

    Now, do you believe that your heading should be TigerDirect.com and not Shopper Discounts?

    Have you thought about maybe TigerDirect signed you up for this company and not Shopper Discounts.

    I am sorry, but I have read all the complaints for this company and everyone said that they started at another company first. So I believe that the person that you should inform everyone about is TigerDirect.com

    Thank you

    0 Votes

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

Shopper Discounts Scam

I purchased some electroninc items from BUY.com. They popped up a question asking me for discount offer...

Fraud and cheating

My husband ordered from allposters.com, and as part of the check-out, we were offered a $10 discount...

Ripoff

Dear Kyle,

Thank you for contacting AllPosters.com.

We sincerely apologize for the inconvenience you have experienced. I would like to take this opportunity to talk with you about your experience with AllPosters.com and our partner, WebLoyalty, who offered you the Reservation Rewards Program.

We partner with WebLoyalty because we believe we can build customer loyalty by offering additional benefits such as cash-back rewards and special discount programs. Hundreds of thousands of our customers are taking advantage of programs like Reservation Rewards and are giving us positive feedback on these benefits. I regret that unfortunately this program had the opposite effect on your experience. I am so sorry for this; our intention was to reward you for shopping with us with the hopes of having you as a lifelong customer.

To reverse any charges with our partners, simply contact Reservation Rewards or Travel Values Plus and let them know you wish to cancel your monthly membership benefits and that you wish to receive a refund of the current month's fee and owe nothing further. All your benefits and access will then be canceled immediately.

Reservation Rewards: [protected] or email [protected]@reservationrewards.com
Travel Values Plus: [protected] or email [protected]@travelvaluesplus.com

They will be happy to assist you. Please let us know if they have not handled your request to your satisfaction; we will gladly escalate any issues to our partner to ensure resolution.

Thank you very much for the feedback. I will be sure to pass it on.

****** Your reference number is very important to us. To better service your inquiry, please do not delete the information in the subject line of this email. ******

Kevin
Customer Service Representative
AllPosters.com
Email: [protected]@allposters.com
US Customers Phone:[protected] (Monday through Friday 8:00am-5:00pm PST) UK Customers Phone:[protected] (Monday-Friday) 8am - 4pm GMT)

http://www.AllPosters.com
http://www.Allposters.co.uk
The World's Largest Poster and Print Store

THIS MESSAGE IS IN RESPONSE TO YOUR MESSAGE-----------------------------------

You talk about your privacy program(just read it online) and you jack me up with some crap like this company? You should be sued. No doubt I will file a complaint when I purchased from you and you trick me into some scam like this. You are not trustworthy! You owe me $1000 bucks now. I am very serious! What say you?

Kyle Dooley
Former customer.

_____

From: Shopper Discounts & Rewards Customer Service [mailto:[protected]@shopperdiscountsandrewards.com]
Sent: Thursday, October 16, 2008 3:37 PM
To: [protected]@comcast.net
Subject: Member benefit update from Shopper Discounts & Rewards


<https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=bestprice&pg=bestprice> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=extwarranty&pg=extwarranty> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=damageprotection&pg=damageprotection> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=savingskey&pg=savingskey> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery>
Savings History for Kyle:
Current rebates now being processed total . View details <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=lvoss&pg=lvoss&desc=rebatehistory>.
Member #: [protected]
Shopper Discounts & Rewards <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894>
<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
Get Cash Back Rewards
every time you shop
at over 890
online sites including...
<https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif> Apparel & Jewelry Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=apparel&pg=apparel>

Flower & Gift Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=flgifts&pg=flgifts>


Business & Office Supply Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=business&pg=business>


Computers & Electronics Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=computers&pg=computers>

Food & Wine Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=foodwine&pg=foodwine>

Home & Garden Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=homegarden&pg=homegarden>

Baby & Maternity Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=baby&pg=baby>

Sports & Recreation Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=sportsrec&pg=sportsrec>

Outlet Center Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=outletcenters&pg=outletcenters>
<https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
And many more!
<https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif>
Dear Kyle Dooley,

You're entitled to Cash Back Rewards every time you shop online at over 890 top sites. It's easy with Shopper Discounts & Rewards!
<https://media.one-time-offer.com/images/spacer.gif>
HERE'S HOW IT WORKS...
<https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
<https://media.one-time-offer.com/images/2006/email-hdw-main.gif> Any time you shop online, start out at ShopperDiscountsAndRewards.com <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> and click on "ONLINE SHOPPING SAVINGS."
<https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
<https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
<https://media.one-time-offer.com/images/2006/email-hdw-main-16.jpg>
<https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
<https://media.one-time-offer.com/images/2006/email-hdw-main-19.gif> Review the list of participating online stores, select a store, and make your purchase.
<https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
<https://media.one-time-offer.com/images/2006/email-hdw-main-22.jpg>
<https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
<https://media.one-time-offer.com/images/2006/email-hdw-main-25.gif> We'll calculate your Cash Back behind the scenes and automatically send you a check in the mail!
<https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif> There's no limit to the amount you can save!

You can shop as much as you like... and get Cash Back or discounts every time! There is no limit to the savings you get!

To learn more about your Cash Back Rewards and start saving right away,
click here to go to your membership homepage at ShopperDiscountsAndRewards.com. <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894>

And that's not all! Shopper Discounts & Rewards brings you more
money-saving benefits...
<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif>

Get BEST PRICE GUARANTEES when you shop online and offline <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=bestprice&pg=bestprice>

Get EXTENDED WARRANTIES on all your qualifying purchases <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=extwarranty&pg=extwarranty>

Get DELIVERY GUARANTEES <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery>

Get DAMAGE, THEFT & LOSS PROTECTION and much more! <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=damageprotection&pg=damageprotection>

<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif> Thanks for being a member. Be sure to visit
ShopperDiscountsAndRewards.com <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> often to get Cash Back and take advantage of all your valuable benefits.

Sincerely,
<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/2006/marty-isaac.gif>
<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/spacer.gif> Marty Isaac
Senior Vice President
Shopper Discounts & Rewards <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894>

Contact Shopper Discounts & Rewards <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=../features&pg=contact>


P.S. Never miss out on Cash Back shopping! Click here to go to ShopperDiscountsAndRewards.com <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> and add us to your Favorites List!
<https://media.one-time-offer.com/images/spacer.gif>
<https://media.one-time-offer.com/images/2006/garbage-17.gif> Only available to residents of the U.S., Puerto Rico and the U.S. Virgin Islands. Terms of Service <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=../features&pg=tos> apply. Shopper Discounts & Rewards is owned and operated by Webloyalty, 101 Merritt 7, Norwalk, CT 06851. All trademarks and or copyrights are the property of their respective owners, and unless otherwise noted, Shopper Discounts & Rewards is not affiliated with the participating merchants. Merchants participating in this program and rebate percentages are subject to change. Shopper Discounts & Rewards benefits cannot be accessed via WebTV. Copyright [protected], webloyalty.com, inc. 1626.0107
<https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=bestprice&pg=bestprice> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=extwarranty&pg=extwarranty> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=damageprotection&pg=damageprotection> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=savingskey&pg=savingskey> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery>
FAQs - Frequently Asked Questions <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=../features&pg=faq> | Email Customer Service <mailto:[protected]@shopperdiscountsandrewards.com>
<https://media.one-time-offer.com/images/post-join-1506/spacer.gif>
<http://datapost.webloyalty.com/CommTrack/tracker.aspx?ctid=186254050>

  • Ky
    Kyle Oct 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Kyle,

    Thank you for contacting AllPosters.com.

    We sincerely apologize for the inconvenience you have experienced. I would like to take this opportunity to talk with you about your experience with AllPosters.com and our partner, WebLoyalty, who offered you the Reservation Rewards Program.

    We partner with WebLoyalty because we believe we can build customer loyalty by offering additional benefits such as cash-back rewards and special discount programs. Hundreds of thousands of our customers are taking advantage of programs like Reservation Rewards and are giving us positive feedback on these benefits. I regret that unfortunately this program had the opposite effect on your experience. I am so sorry for this; our intention was to reward you for shopping with us with the hopes of having you as a lifelong customer.

    To reverse any charges with our partners, simply contact Reservation Rewards or Travel Values Plus and let them know you wish to cancel your monthly membership benefits and that you wish to receive a refund of the current month's fee and owe nothing further. All your benefits and access will then be canceled immediately.

    Reservation Rewards: 1-888-688-5995 or email [email protected]
    Travel Values Plus: 1-800-890-4892 or email [email protected]

    They will be happy to assist you. Please let us know if they have not handled your request to your satisfaction; we will gladly escalate any issues to our partner to ensure resolution.

    Thank you very much for the feedback. I will be sure to pass it on.

    ****** Your reference number is very important to us. To better service your inquiry, please do not delete the information in the subject line of this email. ******

    Kevin
    Customer Service Representative
    AllPosters.com
    Email: [email protected]
    US Customers Phone:1-888-654-0143 (Monday through Friday 8:00am-5:00pm PST) UK Customers Phone:0207 183 17 70 (Monday-Friday) 8am - 4pm GMT)

    http://www.AllPosters.com
    http://www.Allposters.co.uk
    The World's Largest Poster and Print Store

    THIS MESSAGE IS IN RESPONSE TO YOUR MESSAGE-----------------------------------

    You talk about your privacy program(just read it online) and you jack me up with some crap like this company? You should be sued. No doubt I will file a complaint when I purchased from you and you trick me into some scam like this. You are not trustworthy! You owe me $1000 bucks now. I am very serious! What say you?

    Kyle Dooley
    Former customer.

    _____

    From: Shopper Discounts & Rewards Customer Service [mailto:[email protected]]
    Sent: Thursday, October 16, 2008 3:37 PM
    To: [email protected]
    Subject: Member benefit update from Shopper Discounts & Rewards


    <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=bestprice&pg=bestprice> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=extwarranty&pg=extwarranty> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=damageprotection&pg=damageprotection> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=savingskey&pg=savingskey> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery>
    Savings History for Kyle:
    Current rebates now being processed total . View details <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=lvoss&pg=lvoss&desc=rebatehistory>.
    Member #: 17698213004
    Shopper Discounts & Rewards <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894>
    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    Get Cash Back Rewards
    every time you shop
    at over 890
    online sites including...
    <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif> Apparel & Jewelry Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=apparel&pg=apparel>

    Flower & Gift Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=flgifts&pg=flgifts>


    Business & Office Supply Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=business&pg=business>


    Computers & Electronics Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=computers&pg=computers>

    Food & Wine Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=foodwine&pg=foodwine>

    Home & Garden Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=homegarden&pg=homegarden>

    Baby & Maternity Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=baby&pg=baby>

    Sports & Recreation Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=sportsrec&pg=sportsrec>

    Outlet Center Sites <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=outletcenters&pg=outletcenters>
    <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    And many more!
    <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif>
    Dear Kyle Dooley,

    You're entitled to Cash Back Rewards every time you shop online at over 890 top sites. It's easy with Shopper Discounts & Rewards!
    <https://media.one-time-offer.com/images/spacer.gif>
    HERE'S HOW IT WORKS...
    <https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    <https://media.one-time-offer.com/images/2006/email-hdw-main.gif> Any time you shop online, start out at ShopperDiscountsAndRewards.com <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> and click on "ONLINE SHOPPING SAVINGS."
    <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    <https://media.one-time-offer.com/images/spacer.gif> <https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    <https://media.one-time-offer.com/images/2006/email-hdw-main-16.jpg>
    <https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    <https://media.one-time-offer.com/images/2006/email-hdw-main-19.gif> Review the list of participating online stores, select a store, and make your purchase.
    <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    <https://media.one-time-offer.com/images/2006/email-hdw-main-22.jpg>
    <https://media.one-time-offer.com/images/spacer.gif> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    <https://media.one-time-offer.com/images/2006/email-hdw-main-25.gif> We'll calculate your Cash Back behind the scenes and automatically send you a check in the mail!
    <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index>
    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif> There's no limit to the amount you can save!

    You can shop as much as you like... and get Cash Back or discounts every time! There is no limit to the savings you get!

    To learn more about your Cash Back Rewards and start saving right away,
    click here to go to your membership homepage at ShopperDiscountsAndRewards.com. <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894>

    And that's not all! Shopper Discounts & Rewards brings you more
    money-saving benefits...
    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif>

    Get BEST PRICE GUARANTEES when you shop online and offline <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=bestprice&pg=bestprice>

    Get EXTENDED WARRANTIES on all your qualifying purchases <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=extwarranty&pg=extwarranty>

    Get DELIVERY GUARANTEES <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery>

    Get DAMAGE, THEFT & LOSS PROTECTION and much more! <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=damageprotection&pg=damageprotection>

    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif> Thanks for being a member. Be sure to visit
    ShopperDiscountsAndRewards.com <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> often to get Cash Back and take advantage of all your valuable benefits.

    Sincerely,
    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/2006/marty-isaac.gif>
    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/spacer.gif> Marty Isaac
    Senior Vice President
    Shopper Discounts & Rewards <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894>

    Contact Shopper Discounts & Rewards <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=../features&pg=contact>


    P.S. Never miss out on Cash Back shopping! Click here to go to ShopperDiscountsAndRewards.com <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> and add us to your Favorites List!
    <https://media.one-time-offer.com/images/spacer.gif>
    <https://media.one-time-offer.com/images/2006/garbage-17.gif> Only available to residents of the U.S., Puerto Rico and the U.S. Virgin Islands. Terms of Service <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=../features&pg=tos> apply. Shopper Discounts & Rewards is owned and operated by Webloyalty, 101 Merritt 7, Norwalk, CT 06851. All trademarks and or copyrights are the property of their respective owners, and unless otherwise noted, Shopper Discounts & Rewards is not affiliated with the participating merchants. Merchants participating in this program and rebate percentages are subject to change. Shopper Discounts & Rewards benefits cannot be accessed via WebTV. Copyright 2004-2007, webloyalty.com, inc. 1626.0107
    <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=index&pg=index> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=bestprice&pg=bestprice> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=extwarranty&pg=extwarranty> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=damageprotection&pg=damageprotection> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=savingskey&pg=savingskey> <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=delivery&pg=delivery>
    FAQs - Frequently Asked Questions <https://www.shopperdiscountsandrewards.com/enter.asp?c=96863DA49D8CA9CE2CC9D33BB545FD4F9BE93C6A1597ED36284CBA9DBEBC9894&dir=../features&pg=faq> | Email Customer Service <mailto:[email protected]>
    <https://media.one-time-offer.com/images/post-join-1506/spacer.gif>
    <http://datapost.webloyalty.com/CommTrack/tracker.aspx?ctid=186254050>

    0 Votes

unauthorized billing

I was enrolled without my authorization in Shoppers Discounts which has been deducting $10.00 from my credit card for the past six months. I called the phone # listed on my credit card transaction and cancelled my "membership" and was told I would be refunded for the six $10.00 payments in 3-5 business days. The customer service rep told me that I apparently clicked on a coupon for $10 off my next purchase (which I do not recall doing)after making an online purchase @ KBToys in December. He stated that when I clicked on the "coupon" (which I still don't remember doing), I was automatically enrolled in their service for a 30 day free trail. He says because the membership was not cancelled, I began getting billed for the service "as it clearly stated when I clicked on the $10.00 off my next purchase." I just contacted this company today 8/3/08.

  • Ka
    Kam Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes I got unauthorized billing from Shopper Discounts the same way. We need to stop them.

    0 Votes
  • An
    Anonymous Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same thing happened to me, except through buy.com -.-

    0 Votes
  • Ly
    lynne Sep 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also have been scammed from the shopper's discount company. I began noticing $12.00 being taken out of my account and I am sure it has been ongoing for months. BUYERS BEWARE!! Read all information during ANY transactions online! I am getting reimbursed for the amount I noticed however I am not sure how much in total they have stolen from me. I am going to report them to the BBB! Please do the same and hopefully we can put these nuts out of business!

    0 Votes
  • Ke
    KEN Nov 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I JUST FOUND $12 CHARGES ON MY CREDIT CARD FOR THE LAST 3 BILLINGS CYCLES AND NOT SURE HOW LONG THEY HAVE BEEN BILLING. I DID PURCHASE A DIGITAL CAMERA AT THE SAME DATE BUT NEVER SIGNED UP FOR THIS. I WILL BE DEMANDING A CREDIT TO MY ACCOUNT WHEN I AM ABLE TO CALL THEM THE BEGINNING OF THE WEEK. THIS IS A SCAM AND THE FTC OR SOMEONE NEEDS TO PUT A STOP TO THIS BILLING AND THEY SHOULD BE HEAVILY FINED AND MADE TO PAY THE INTEREST TO THE CONSUMERS WHO WHERE CHARGED FOR THIS AMOUNT.

    0 Votes

Unauthorized charges

When booking a flight with www.easyjet.com, the website asks you if you want to save £10.00 on your booking. If you click "yes", it re-directs you to the Shopper Discounts and Rewards website. They ask you for your email address, and while you think it is some type of newsletter you are signing for, what you are really doing is signing on for a direct debit of £8.00 a month, from the same credit card that you used to pay your flight. You don't have to give them any details, only your email address. I am sure they get the information from Easyjet. It took me 3 months to actually realise that they were charging me this monthly amount on my credit card. When you phone them to cancel, they are ready for it, they even have a cancellation automated service (I bet they get quite a high rate of cancellation). After cancelling, I tried to talk to an operator, who read me a 10 minutes speech about how it was my fault and I should have read the small print. When you phone them, they are ready for it, I bet they get lots of phone calls from people as upset as I was. I finally got them to refund 2 payments they took from my credit card, so I suppose they are not doing anything completely illegal, but in my opinion it is definitely immoral. I haven't got any service for this money they took from me, and I wasn't even aware that I signed for this service in the first place. People, be aware! And about Easyjet, who I considered a reputable company, the only thing I can say is that I am very disappointed with them for associating with this type of company, and I will avoid flying with easyjet in the future, as they lost my trust on them as a customer.

By the way, this company changes its name constantly. shopdisc.co.uk, shopperdisc.co.uk or shopperdiscounts.co.uk may have appeared on your statement. Check them out in the internet. There are a few interesting reviews from USA.

  • Valerie Jun 30, 2008

    This is a scam that happens when you make a purchase at online at sites such as musinotes.com as I did. There is a quick pop-up that you barely have time to see, let alone read.

    Report them to better business bureau as will I. they automatically start charging your credit card on a monthly basis. I spoke with my credit card company (Discover) and the lady I spoke with told me she had a complaint against this company last week and the poor person had been scammed since 2017.

    I see a major judgment when that axe falls on this outfit.

    0 Votes
  • Mi
    Michael Robertson Jul 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes, I too was scammed in the same way, Easyjet led me too them via their website and being on a "trusted" website and just being pleased to have completed the booking process without stuffing up, I guess I was vulnerable. This they do all for a sleazy kickback no doubt - the offer of a voucher, halfway through the process I realised as a visitor to the UK that I would not be able to use it and abandoned the process, I still received the bogus charge on my credit card a month later. It's nice that they give you a month for "free" - am I being cynical or is it just to distance the charge from the activity so you don't notice it? Or less likely to associate it with Easyjet.
    It's a lowdown dirty scam and the companies that are facilitating it on their websites are immoral. Easyjet will doubtless blame the oil prices and the downturn in the economy when they go to the wall in 12-18 months (as every poorly managed airline always does), but any idiot can see that if you abuse your customer loyalty like this, your customers are just going to walk. I will never fly with them again.

    0 Votes
  • Tr
    Triskuit Jun 04, 2009

    A few months ago I had bought a pair of headphones from buy.com that were a ridiculously good deal. So good that they died two months later. I shrugged it off since returning them would probably have been fruitless since I had thrown away my receipt. I just considered myself out the twenty bucks, and learned a lesson about too-good-to-be-true deals.

    Last night, though, I was checking my debit card statement and noticed that I had been charged 12$ from "SHOPPER DISCOUNTS". I had no idea what this was, but saw I had been billed multiple months. So I entered their name into gmail and saw that I had gotten two emails many months ago from them that went directly to my spam box. Apparently I had an account, and upon scanning the ultra-fine print I saw that this "membership" involved a 12$ monthly fee.

    After some googling, I find that this is linked to a 10$ off coupon that I must have clicked upon check out at buy.com. Once I clicked it shopperdiscountsandrewards.com got all of my billing information from buy.com. Some people have said that I am at least partially to blame for not reading the fine print next to the link. Of course shopperdiscountsandrewards.com uses people's lack of attention to get them to sign up, then snags your credit information from the site that directed you there, and then hopes you won't notice when they charge you. The part that gets me is that I know I didn't input any personal or billing information for the site to charge, they had to get it from my original order. Over all it seems pretty underhanded.

    The bright side of this is that I was able to cancel my membership and get a refund by calling their customer service line [1-800-889-8776]. I hate talking to customer service people, but the lady I spoke to was very nice about it, and didn't try to refute my claim. I'm guessing from all the other complaints I've read she must be used to it. Well, add my complaint to the pile.

    0 Votes
  • Hc
    h c f Jun 12, 2011

    shopper discounts and rewards have been taking money out of my bank monthly without permission. here the email i sent them. i'm awaiting a response:
    I have noticed on my bank statement that i pay £10.00 around the 7th of each month to you. I have not set up a direct debit or standing order with you and therefore do not see how you can take a monthly payment without my permission. i have informed hsbc who are investigating the situation as fraud. i have also noticed that many people have 'signed up ' for this payment whilst purchasing something on the internet but all have been unaware that this is a monthly payment. i want a full refund of all the monies taken so far and will be posting my complaint on chat forums, facebook, my space and twiitter in order to make the public aware of your skam. i'm sure you have found a clause in the law somewhere so that your activity is not illegal, but i have notified my bank and they are treating it as fraudulant. i would like someone to contact me immediately regarding a full refund - i did not give anyone permission to take money out of bank each month.
    This is robbery - how do they get away with it. my bank say it is not a direct debit nor standing order so how can they repeat the transaction month afetr month?

    0 Votes
  • Ma
    Maryo Jun 12, 2011

    Hello h c f:

    I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at [email protected] If you do contact me directly please reference this forum.

    Regards,
    Maryo
    Customer Service

    0 Votes

Credit card scam

I’ve been monitoring my daughter’s credit card statements since she left for college last Fall...

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem