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4.4 876 Reviews

ShopGoodwill Complaints Summary

2 Resolved
127 Unresolved
Our verdict: If considering services from ShopGoodwill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ShopGoodwill reviews & complaints 138

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Newest ShopGoodwill reviews & complaints

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9:35 am EST

ShopGoodwill Return was made but Missouri Goodwill (MERS) refused to reimburse us!

I send an item I purchased back to Missouri Goodwill Industries Shopgoodwill Returns, 8007 West Florissant Avenue, Suite A, Jennings MO 63136 on 11/25/2022 and even though I provided the postal receipt and tracking information (attached) Clearly showing that they reviewed the item, they refused to refund us, claiming that they never received the item.

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10:27 pm EST

ShopGoodwill Website

I have purchased Thousands of dollars of merchandise from Shopgoodwill.com with about 25% of the items being complete junk, I've always let it slide because I felt it was a good cause. Before Christmas I purchased 6 items and paid in full over $200. I've been waiting over a week to be notified when the items would ship but not a word from Goodwill. When I tried to log in most recently it said my account had been deactivated and all 6 purchases were refunded to my credit card without a word of explanation. I have emailed their customer help but I don't get any response. I am well aware of why accounts are deactivated but I have never been late paying on an auction. Why would an organization that professes to be generating funds to help needy individuals be returning money without even a word of explanation?

Desired outcome: I would like an explanation as to why my account was deactivated considering how much money I have spent with their organization.

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10:22 pm EST

ShopGoodwill Signing in

Hello, I’ve been a “Goodwill Customer” a few years now & gotten quite a few items. A few times when I’ve tried to “sign in”, I’ve hit the wrong key & had to either start over or try to correct my typing. So if I’ve done this a couple times, I’m LOCKED OUT for an hour! Tonight there was a Fenton piece I REALLY WANTED & then I couldn’t bid as I was LOCKED OUT! This is SO maddening! Why do you care if I need to TRY to log in 3 or 4 times,if I miss a right key? Is this site “hacked” often? I can’t imagine….😵‍💫😡

Sheryl Walgenbach

Council Bluffs, IA

Desired outcome: I’d like a response commenting a Reasonable Reason for this TIGHT sign in.Thank you

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9:21 pm EST

ShopGoodwill They get investigated for their dishonest misleading business structure

I spent thousands of dollars on shop goodwill and about 88% of it was complete garbage. Beware if it says untested, it doesn't work! Always estimate shipping BEFORE you bid and check the weight because they will make a 2 pound item 25 so where you thought you could combine ship won't happen. Plus there handling fees are unbelievable. They are rude and self entitled. Definitely not a "feed the homeless" charity. They are their own entity with no rules no consequences no feedback. No govern at all. They are crooks selling garbage that shrug there shoulders at your outrage over receiving dirty broken stinky garbage they had the nerve to post to begin with. Honestly, you had time to photograph it write a story about it and post it but you never tested it to see if it works. Devious dealings my friends. They should be held accountable for rotten customer service and conducting slimy misleading business. But for some reason they are above the law. As is is there motto. You can't retract a bid. No returns. If you don't post for something you realized was worthless you get banned. Disgusting.

They make me sick. Literally sick! It's really a scary thing how much power they really have with no consequences.

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6:21 pm EST

ShopGoodwill I did not receive my item that was purchased

On October 10, 2022 I purchased a DJI Inspire 1 Drone from shopgoodwill in Northern Georgia and FedEx stated that item was delivered with a signed signature. This item wasn't delivered to my residence nor did I sign for it. I called FedEx and they stated that I had to contact the. Shopgoodwill facility in whiched I called and left a message on there contact page. Doug Johnson responded and said he would not open an investigation with FedEx nor would he send me the FedEx documents I requested. He will not refund me my money and i am out $842

Desired outcome: No outcome. Filing a complaint with my bank

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8:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ShopGoodwill How do I cancel a bid?

The item # is [protected], the bid is $ 8.00, it's for (3) display bird house's, and the shipping from Traverse City MI is $ 41.68. This is not a normal shipping cost, as it should be less than $ 10.00?

When you place a bid, I have not found a place where you can see the shipping cost?

Please cancel the above bid.

Also advise the goodwill store, that they are hurting your.com business, "Dah".

Thanks: John Zaiger

Desired outcome: Please CANCEL the above bid.

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5:29 pm EDT

ShopGoodwill 14K Gold Necklace Item Id #[protected], Ticket #5479983, Item #[protected]

I bid on and won a 14K Gold 18" Chain Necklace. However, when it arrived today, it's totally smaller than the seller's pictures of it. The seller is Goodwill Industries of Kentucky, Lexington. I contacted them however; they are unwilling to receive the item back and give me a full refund. They said, "No questions were asked regarding the item." I didn't ask any questions because I was trusting their pictures which made the necklace look much larger than it actually is. This is false advertising. I certainly did not get the item I thought that the pictures showed. I do not want this item and want to send it back for a full refund of $77.16. The seller is refusing to take responsibility for their enlarged pictures that shows a necklace Much larger than it actually is. I would NEVER have bid on this item if I knew it's actually size.

Desired outcome: Return of item to seller for a full refund, PLEASE!

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2:12 pm EDT

ShopGoodwill Fake and Damaged Vintage Coach Purse

I bid on and won a Vintage Coach bag for over $100 from shopgoodwill. It was shown with a certificate of authenticity from Entrupy.

I received the bag all smashed up and stuffed into a way too small plastic mailer which damaged the bag.

Not only is the bag damaged and not as shown in the auction, it’s also fake! The numbers on the inside of the bag indicate it was made in 1996 but this style bag didn’t get made until 1999. It is fake!

I asked them for a full refund but they are refusing!

Desired outcome: I want a full refund.

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1:13 pm EDT

ShopGoodwill Corporate rule about NOT helping people unload items

My 82 yr old neighbor just came back from dropping off items and had a few big things in her car. The person at the drop off REFUSED to help her even get them out. She struggled with every item and came home and cried she was in so much pain from trying to lift the items. After calling the store I was told this is a corporate rule handed down to them. They are not allowed to help. This is unacceptable! I will be posting a TikTok and using everything I have to let the public know about this insane new policy of yours unless you can fix it. Goodwill has always been my drop off place. I will be looking elsewhere now until I hear this has been rectified.

Desired outcome: The corporate rule of not helping people unload their items be totally taken out of the new rules and an immediate letter be sent to all the stores letting them know that if a person needs help they are to help them!

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6:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ShopGoodwill Shop Goodwill

Won online auction and paid immediately. Item was large and required specialized shipping. After substantial delay was notified item was damaged and would receive refund. Nothing was said about cancellation, thought this was oddly generous but shipping notification was received later in the day. After additional significant delay with no updates to shipping notification made contact with customer service and was told transaction was cancelled. This is not how an auction works. Once the item is paid for and bid amount received it becomes the property of the bidder. For the seller to renege constitutes fraud.

Seller Complaint Contact: ([protected]@esgw.org)

Dear shopgoodwill.com customer,

A ticket has been created on your behalf.

Order ID: [protected]

The following is the message content of this ticket:

Hello, when dissembling your bicycle for shipment several problems arose and we have provided a full refund. The back bearing housing with gears was damaged, as were both rims bent. We have provided a full refund. Thaur support of our auctions.

This email has been sent from an unattended mail box. nk you for yoPlease do not reply to this email. To respond to the ticket or to send a new message to the seller, please login to shopgoodwill.com and select Customer Service tab.

Remember that proceeds from shopgoodwill.com enhance mission-driven services provided by Goodwill Industries.

Thank you for using shopgoodwill.com,

shopgoodwill.com Time: 08/12/2022 07:08:39 AM PT

From: [protected]@esgw.org,

To: [protected]@aol.com,

Subject: RE: Item not able to ship.

Date: Thu, Aug 18, 2022 6:39 am

Attachments:

Good day,

You may contact the Ecommerce manager @ [protected]. The item was not as described, was not stated “AS-IS” therefore the item was fully refunded. The shipping notification will update to show the refund in full status. Thank you.

From: Jerzy Serafin

Sent: Thursday, August 18, 2022 12:23 AM

To: Barry Eisenman

Subject: Re: Item not able to ship.

I bought the item as is. I would appreciate it if you would ship it to me for the agreed upon price and let me decide the difference between used and damaged. I have bought many items from Goodwill over the years that may be considered damaged but were perfectly usable or repairable by me. Again cancelling a transaction after a sale has been competed for an agreed upon price at auction and the payment made is fraud. Issuing a shipping notification that is later abandoned is even more suspect.

What is the physical location of the item and the name of the individual responsible for that location?

-----Original Message-----

From: Barry Eisenman

To: [protected]@aol.com

Sent: Wed, Aug 17, 2022 5:01 am

Subject: Item not able to ship.

Good day,

In reference to the below discussion, you have been refunded in full. When items are found to be damaged they do not ship. While we strive to not have damaged items, please be aware that these are used, donated items. We appreciate that this is upsetting, this is in by no means a fraudulent practice. I am sorry, we do not phone call for documentation purposes.

Thank you.

08/12/2022 07:08:39 AM



-SLC



Hello, when dissembling your bicycle for shipment several problems arose and we have provided a full refund. The back bearing housing with gears was damaged, as were both rims bent. We have provided a full refund. Thank you for your support of our auctions.



View Complete Message

08/12/2022 07:08:45 AM



Customer service



[ticket closed]

.



View Complete Message

08/16/2022 11:04:31 PM



Jerzy Serafin



I had the winning bid on the referenced order and paid immediately. I had two ambiguous e mails about the item being damaged and a refund which was nice but no indication the transaction was cancelled. A further email gave a shipping number. The shipping link still has no shipping information. I ordered the item as is and have already made arrangements for when I gain possession of my item. Cancelling an already purchased and paid for order is not O.K. This is not how business is done. Please contact me directly. my name is Jerzy Serafin. My phone number is [protected]. If you have not responded within 24 hours I will be pursuing this matter through other means as fraud.

Desired outcome: To receive bought and paid for object or obtain compensation of probable market value of object and time spent pursuing this goal.

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10:39 pm EDT

ShopGoodwill Shipping and handling charges

There are a few of the shop goodwill.com online stores that do not charge a handling fee at all. But most of them charge an outrageous handling fee. And the shipping charges are absolutely ridiculous! If an item's actual weight is 3 lb for example, why do we have to pay a 10 lb or more shipping price? Please explain that to me.

Desired outcome: To have lower shipping costs, and to find the carrier that would give the best price.

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8:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ShopGoodwill Rude employees

I was just shopping in one of your stores. The one at Lakeside to be exact. I went in to use the bathroom and two women that are employed there came in and rudely confronted me. I recognized one of the women to be a tenant that I had evicted from a motel that I previously managed. The proceeded to tell me that product was not allowed in the restroom. I told her I understand that and I don't have anything in the restroom with me. I opened my bags and told her she was welcome to check any of my things. I am not a thief and didn't appreciate the way I was treated. The women I recognized is obviously angry with me, but her causing problems and not paying her rent was not my fault and I don't appreciate being publicly shamed for things I did not do. I decided just to leave the store at that moment because with this lady I was not going to win anything. Both women followed me out of the store and again I asked them please check my things I have not taken anything. I'm not sure if the managers name but the other employees name is Loretta she is a tall thin black women. I'm not sure if this is appropriate behavior for Goodwill but I personally don't think it is appropriate behavior for anywhere. I hope Goodwill doesn't encourage there employee to take out there personal problems on unsuspecting customers. I honestly feel like I should never ever go into another goodwill again and was ready to share my story with everyone. However I decided that was not thezx appropriate behavior either. So I decided to reach out to goodwill and let you know about this behavior. Had I actually been stealing I could understand being treated in this manner, but I would never steal from a non- profit thrift store that help other in need. I am above that and have always felt good shopping there and know it was helping others. I would like to continue to shop at goodwill without fear of this ever happening again.

Thank you

Tracy Mares

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3:53 am EDT

ShopGoodwill Buyer beware

They do not fully disclose all information. They want you to rely on fuzzy photos that show nothing. I have received several items that were worthless because of broken zippers or tears. Ignore their no return policy and demand your money back! The shipping is also ridiculously high. You could end up paying over $30 for a $10-$15 item. Best to stay away as they are untrustworthy.

Desired outcome: I have stopped shopping on their site. I can’t afford it in more ways than one.

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7:26 pm EDT

ShopGoodwill Shipping charges

I'm riding regarding the astronomical shipping prices that are being charged from some of your locations. This is for instance I was looking at an auction for a ribbon it was 11 lb coming from Virginia and the shipping was 1255. Dad alone is ridiculous considering the weight that was involved. But anyway basically the same type of shipment same size same weight actually this one that I'm speaking of may have been a little bit lighter in weight was coming from New York but listed as 32 and some odd sense for shipping. The company would make so much more money if they would do something about the astronomical shipping prices perhaps get away from Federal Express and set up your own account with one of the UPS or post office has Mercari and eBay does. Honestly would have bought both of those options today had it not been that the two combined was going to set me back almost $50 in shipping prices for some ribbon.

Desired outcome: Just would like them to be aware. If the continues they will lose a customer.

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Monica Yvonne Stokes
, US
Jul 20, 2022 10:35 pm EDT

I can't understand why the shipping actual weight could be 1lb and shipping weight 12lbs. We should only have to pay for the actual weight.

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R
10:53 am EDT

ShopGoodwill Item ID: [protected]

I bought this item from this online goodwill and forgot to pay on time. I asked them for an extension and they refused. So since they refused to let me pay for it I asked them to remove this item from my account several times. They refused to respond. They will not respond and per my request remove this item from my account. I have this item still on my account where it states "past due."

Desired outcome: Please remove this item from my account.

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3:47 pm EDT
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ShopGoodwill Delivery

[protected]@shopgoodwill.com

To:

[protected]@yahoo.com

Tue, Jun 7 at 1:30 PM

Dear Elizabeth Woodard:

Your order # [protected] has been shipped from the seller.

Item # [protected] - Clear Glass Pitcher

Seller of this order: Goodwill Industries of North Central PA, Inc.

Seller City: DuBois, PA

You can check the status of your shipment by logging into shopgoodwill.com and checking the shipped orders area from my shopgoodwill.

Please note, it may take up to 1 - 2 days before the shipment appears in the tracking area.

This mailbox is unmonitored. Please use the customer service ticket system for any assistance.

shopgoodwill.com appreciates your patronage -- we look forward to hearing from you.

http://www.shopgoodwill.com

E-Mail: [protected]@shopgoodwill.com

shopgoodwill.com Time: 6/7/2022 10:30:29 AM PT

Desired outcome: Refund

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3:45 pm EDT

ShopGoodwill Shiping boxes too large

Shopgoodwill packaging boxes are just too large some of us are shiping direct to the UK so shipping cost is a lot of money. Please work on that as soon as possible!

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8:51 pm EDT

ShopGoodwill Employee or manager

I was at the Goodwill today 05/31/2022 around 4:12pm. I purchase (2) End Tables for the price of $7.99 minus the senior discount, asked the cashier could I come back to pick them up, she replied... yes, however when I got home and looked at my receipt, I realized she had charged me for (4) End Tables.

So when I went back to the store with my receipt and waited in line to let the cashier (kyndon) he explained it to the young lady on another register ringing up customers, Kyndon said she would help me. I then gets in line again and waited to speak with her, she had the receipt and never spoke with me, as I stood there she finally gave me a receipt and a gift card for the refund. I asked her... I paid with cash, why are you giving me a gift card, her reply was yes that what you get and walked off. I proceed to go to pick up to get the (2) End Tables. She was in the pickup location and never told the young men about the order after we had given our pick up receipt. Her name is SONDRA on the receipt. She was very, very rude. I will not be going to this store 1790 Panola Road again

Desired outcome: Just speak with her and let her know that we are all human being, and she should have a better customer relationship when she is working with the public. I sincerely hope and pray she was not the manager.

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9:17 am EDT
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ShopGoodwill shipping charges

At the beginning of the week I was looking at a small 2 lb hand saw on their site. It was from MN. They stated the weight was 2 lbs and the size listed was small, ( I can't remember the exact dimensions but it was approx. 12" x 6".). The shipping quote was OVER $40! I posted a screen shot of the quote and a comment / question on their facebook page, asking why were they ripping us off on shipping and provided shipping charges from the east coast as proof. Yep, they deleted it. Nice to know that the shopgoodwill page and their site are admin'd by the same people as the Facebook site. Don't answer legit questions just delete them. A word of caution, Watch the shipping charges closely. Some of the locations jack the shipping after the auction when the price doesn't go high enough. They changed the shipping charge on a BOOK, from $9.75 to $30 AFTER the auction ended. When I asked why and provided before and after proof, they told me to pay or have my account removed.

Desired outcome: Be honest or don't run the site

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Eloise101
Minneapolis, US
Jul 02, 2022 11:55 pm EDT
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Minnesota site is becoming horrible. I live in Minnesota. They wouldn't refund items that they couldn't that they lost in the move. If you don't pick it up in their scheduled appointments, they keep the item and your money! And they got the item for free as a "donation"! I think the best course is to not buy or donate to them.

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Loritheyardaddict
Phildelphia, US
Jul 15, 2022 7:14 pm EDT
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Replying to comment of Eloise101

minnesota does have the highest shipping cost... for a box of yarn... you can expect to pay at least $36 in shipping. so you better want it really bad and look at the shipping before you buy and take a photo of it too. the other goodwill's seem to have more reasonable shipping costs...but minnesota has rediculously high. I have complained to them and they respond passing the buck to fed ex but I checked with fed ex and it's like the are choosed the overnight shipping...you can expect well over 2 weeks before you get something delivered from this online auction.

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4:58 am EDT

ShopGoodwill Shipping and handling cost

I have been ripped off several times on shop goodwill‘s shipping and handling fees! Here is an example I purchased a computer external hard drive they charged me almost $20 for shipping and handling for this! Here’s another example they’ll have the weight let’s say of a box fan The fan itself weighs 10 pounds but the total weight of the shipment is 50 pounds so they’re trying to say that the box itself that the fan is going in weighs 40 pounds no way does it weigh this much! And don’t get me started on the handling fees! Some Goodwill‘s Will charge you a dollar while other Goodwill‘s are charging 4 to 8 dollars for the same item! This has got to change!

Desired outcome: They’re shipping and handling fees need to be reduced big-time!!!

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ShopGoodwill Customer Reviews Overview

ShopGoodwill.com is an e-commerce auction platform offering a wide range of secondhand goods. It is an extension of the Goodwill non-profit organization, known for its thrift stores. The website features a variety of categories including clothing, electronics, collectibles, and home decor. Users can bid on items in an auction format, with proceeds supporting Goodwill's mission to provide job training and employment services. The site allows for a diverse shopping experience with an ever-changing inventory sourced from Goodwill's nationwide donations.

ShopGoodwill In-depth Review

Website Design and User Experience: The website design of ShopGoodwill is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Selection and Variety: ShopGoodwill offers a wide range of products, from clothing and accessories to electronics and collectibles. The selection is diverse and constantly updated, providing something for everyone's taste and interest.

Pricing and Value for Money: The pricing on ShopGoodwill varies depending on the item, but overall, it offers great value for money. Many items are sold at competitive prices, and you can often find unique or rare items at affordable rates.

Shipping and Delivery: ShopGoodwill provides reliable shipping and delivery services. The shipping fees are reasonable, and the items are well-packaged to ensure they arrive in good condition. Delivery times are generally prompt, and tracking information is provided for convenience.

Customer Service and Support: The customer service at ShopGoodwill is commendable. The support team is responsive and helpful, addressing any queries or concerns promptly. They strive to provide a positive shopping experience for their customers.

Return Policy and Refunds: ShopGoodwill has a fair return policy in place. If you receive an item that is significantly different from its description or arrives damaged, you can request a return and receive a refund. The process is straightforward and hassle-free.

Authenticity and Quality of Products: ShopGoodwill ensures the authenticity and quality of its products. They carefully inspect and authenticate items before listing them for sale. While some items may be used or vintage, they are accurately described, and any flaws or imperfections are mentioned.

Trustworthiness and Security: ShopGoodwill is a trustworthy platform. They prioritize the security of their users' personal information and employ secure payment methods. The website is encrypted, providing a safe and secure shopping environment.

Community and Social Impact: ShopGoodwill has a positive social impact as it supports Goodwill's mission to provide job training and employment opportunities for individuals with disabilities or disadvantages. By shopping on this platform, you contribute to a worthy cause and help make a difference in people's lives.

Overall Rating and Recommendation: ShopGoodwill is an excellent online marketplace that offers a pleasant shopping experience. With its user-friendly design, diverse product selection, reasonable pricing, and reliable customer service, it is highly recommended for those seeking unique and affordable items. Additionally, its commitment to social impact adds an extra layer of satisfaction to your purchase. ShopGoodwill deserves a high overall rating for its quality service and positive contribution to society.

How to file a complaint about ShopGoodwill?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with ShopGoodwill in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ShopGoodwill, including key areas to mention, any transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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