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1.0 1128 Reviews

Shopee Complaints Summary

14 Resolved
1102 Unresolved
Our verdict: If considering services from Shopee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shopee reviews & complaints 1128

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M
4:45 pm EDT

Shopee j&t express

I have been waiting literally for my parcel the whole day in a room facing the front gate of my house since it was scheduled to arrive on 2nd of September but J & T Express states that they couldn't deliver my parcel. I've paid delivery payment so I think it's unfair that I've to drive myself to a hub that is 11 miles away from my house. I want my delivery payment refunded as the company did not even attempt to deliver my items at all.

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salina saufi
, US
Jan 09, 2020 6:45 am EST

my parcel supposed to arrived via j&t express by 2 jan. but it stuck with j&t express and no update since 31 disember 2019. today, 9 january, i still havent received any news even i did make a complaint last 6 days. whats wrong with the service? plus no update at all!.

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Z
5:55 am EDT

Shopee arabella jubah dress

My payment order 19082215118Q7W5 was cancelled by seller due to no stock available.
During the time of order and payment through shopee, there is no notice by the seller
that size M and colour Wine Jubah dress has no stock. After payment made, then only the seller chat to me that there is no stock available. The respond by the seller also slow as they closed during the weekends. I have extended 3 more days for shopee, yet
the seller still has no stocks. Since the seller has cancelled my order, kindly return back my payment . Thankyou

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vegus168
vegus168
, US
Sep 02, 2019 7:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Thanks for ur Information

https://www.vegus666.com/register.html

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A
12:53 am EDT

Shopee nah

Hello idk how to explain this but a delivery guy was tasked to deliver to me a parcel, I instructed him to go inside the school and trust the guard in front to look after his belongings but he insisted that he cannot go, since I was not in the place and I only communicate with someone to pick-up the parcel, I decided to say that i'm already walikng towards where he is waiting (which is relatively far), in the end my contact and I had busy scheds (but we were able to pick it up, thank god he finally heeded my instructions after an hour of texting and him complaining and flooding texts) and I think they're going to rate me low as a buyer, idk but whatever it's such a negative experience for me as a buyer, I mean he can do his own "diskarte" like call for the person inside and make the guard watch over his motorcycle because you know, that would be faster, but he insisted on waiting, and also, he could've listened and followed my instruction to go inside the building to avoid any conflict

Idk if I should blame him or what but we're both conflicted of this circumstance

Ugh I just feel so frustrated and anxious

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N
3:19 am EDT

Shopee swimming suit

I bought a swimming suit but instead a phone cover arrived. The seller said he would resend my parcel out again. He told me it would take one week to arrive but it didn't after waiting for one week. I am unable to claim for refund due to the expiry of shopee guarantee. I am unable to contact him to as he had already blocked me from contacting him. Please solve this issue shopee.

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Faith.r
, PH
Mar 15, 2020 4:38 am EDT

I didn't get my order today, march 13, 2020. The courier was still asking my address, i've told him where the exact place is, but still kept on asking, then he just left without stopping by the place.

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Rowie Gonzales
, US
Mar 01, 2020 4:51 pm EST

Wtf! bakit attempted failed? langya shoppee ngayon ko inaasahan delivery ko pero wala kayong kwenta walang dumating tapos ito nakalagay, bukas ideliver niyo yan sito. Nagbayad ako ng maayos kaya ayusin niyo ginagawa niyo!

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ndhrh
, US
Mar 01, 2020 6:42 pm EST

I've been waiting for my parcel for days and the best part it has been arrived at my housing area J&T but been kept as said bcs of overnight parcel for more than 3 days. This is not the first time. Please just close the company.

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Cxian Mickael Baltazar
, US
Feb 15, 2020 4:42 pm EST

Siningil ako ng delivery man ng sobra sa purchase ko. Nakalimutan ko kasi magkano exact amount...Di ko maopen yung shopee account ko kaya tinanong ko xa. Sabi 240 daw ng macheck ko 228 lang pala.Do ko nakuha name nya.maliit na halaga pero sana maging honest po tayo

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Unsky Batang-i
, US
Feb 10, 2020 2:52 pm EST

Please check the refund procedure of shopee philippines. They are taking too. Much tine to investigate a fraudulent delivery feom jinjavan.
Case number
[protected]
[protected]

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Unknown01262020
, PH
Feb 01, 2020 10:16 am EST

Nagtatanong if magkano yung product tapos he wants to ask us for another payment at iba pa yung delivery fee tapos COD yung mode of payment tapos nagalit siya malapit pa nga sinagasaan yung kotse namin naka park. Sana next time wag ganun yung mga delivery man. :( Nanloloko na :( alam namin magkano babayaran namin.

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FredaB
, US
Feb 01, 2020 6:30 am EST

They stole the customer package and not responding to repeated request about package. Pathetic and should be banned internationally

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Kinetic Gaming
, US
Jan 27, 2020 2:53 am EST

The tracking page is not so accurate. I've check my tracking page always if I have a package that will gonna be delivered but every time I check my package, the tracking says "item is scheduled for transport".

same issue for the last 4 items that I ordered.

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Bryan Manzon
, US
Jan 23, 2020 1:57 am EST

Dalawang beses nako nag order neto di ako kinocontact ng delivery guy pero tinatag ako as customer is not on location. Sayang oras
Tracking number PH200147754855X

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Charlotte Arada
, US
Jan 20, 2020 10:40 am EST

Jusko napakatagal ng service, bakit ba binababad yang products dyan kung nandyan na sa cainta hub antagal ko na nagaantay! Worst courier hay!

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B
9:46 pm EDT

Shopee electric motor bike

SCAMMERS, ang dami sa Shopee! Lalo na kung overseas seller na walang COD. Prices ng items nila super low, too good to be true. Ingat kna ruyu.ph yude.ph etc. Basahin muna shop rating reviews.
Shopee dapat improve nyo system nyo at pag screen ng sellers. Dami na nanakawan! Nirereport na sa Shopee, sagot nila puro "it is under investigation", wala naman concrete action. Pabaya sa customers.

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J
12:33 am EDT

Shopee pet carrier bag

Last week I ordered in shoppee at LowPriceShop for a pet carrier bag. I waited for like a week. And when the delibery was finally here, i was disappointed cos when i unwrapped it, i saw a cashier money organizer :( i am so broken right now. I paid for 731 php. Also the shop sent me photo thatnits going to be shipped still i received the wrong item. I need to have the pet carrier bag. This wrong item i received is absolutely useless for me. :(

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12:31 am EDT

Shopee vga cable

I ordered 2 VGA cables and they sent me a different cable. I pressed the return/refund button and when the shop contacted me, they couldn't give an understandable process on how to go about the return. There is no clear process on how to go about the refund/return.

They were the ones who made a mistake. Why would I be the one to shoulder the shipping back to them? It is such a waste of time and money.

Please understand that the customers take time and effort to buy online because it is more convenient. In this case, however, it became more of a hassle. What happens to the money I paid when I did not get the items I paid for?

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10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee purchase

This company is charging every month $32.95 from my card. I do not know how is it happening since last more than two years. I fail to notice it. But do not know what is happening. I have lost app 1000 dollars. I request the authority to take this matter seriously. It is cheating and the company should be barred. I am lodging complaint with Master card too. Please help

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T
4:35 am EDT

Shopee Stroller

I ordered a stroller with boy123. Ph on aug.15, 2019 and I paid it the same day. Then the day I get the item is aug.26, 2019 monday. Then I pressed the completed item on the recieve. Case completed shipping. I was worried I might not get it.
Then I contact the person but he does not respond to my chats. Until I can no longer contact it.

Hopefully shopee can help me recieve my item on aug.26, 2019
Hopefully the shopee will take action immediately on my problem.
Thanks a lot.
The order #[protected]

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M
7:06 pm EDT

Shopee Violet stroller

Nag order ako ng stroller sa seller boy123.ph
Nung aug.15, 2019 at binyaran true shopee wallet at the same day.
Then ang shipping day ay aug.26, 2019
Kaso may lumabas na "completed" kaya pinindot ko. Kaso completed shipping na daw . then i chat the seller but the seller doesn't reply to my chat. Na its an accident na i click the "Completed"
My order# [protected]

I hope na marerecieve ko yung order at monday. Or it maybe refund nalang.
Thank do an action po please. Im begging na sana makuha ko yung item at monday

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Genalou Jajalla
, PH
Oct 07, 2019 12:18 pm EDT
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Good day! Mam, ganyan rin sa akin. Ung inorder ko na underpad ( na sobrang pagka mahal.mahal) ay hindi ndeliver pero bayad na siya ha? Kinausap ko na ang seller, ang sabi ay cancel ko raw ang refund tsaka ipadala ang item. Hanggang ngayon wLang dumating. Tapos, consider delivered na rw. What the heck! Ano iyon? Scammer? Ung online seller na "eleganthome.ph", pls lang wag na hwag na huwag kayong bumili diyan. Paasahin kayo sa wala. Pera.pera lng iyan. Donation Q na lang sa shopee at baka makatulong sa pag.angat sa pabagsak niyo na rating.

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Blank Ramirez
, US
Aug 26, 2019 9:40 pm EDT

You were scammed.

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W
3:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee 6pcs fluorescent body set glow in the dark face painting body painting

Dear Sir/ Madam,

I've recently paid an item via 7 eleven at USJ 7- LRT Selangor but my item has got cancelled due to "non-payment". Along with this complaint, is the evidence that I've paid for it, and the evidence that the item is cancelled because "I am yet to pay for it". This is out of mind because I paid for the item and it makes no sense to not get my item AFTER PAYING it via 7 eleven. I am so disappointed and dissatisfied with this kind of business behaviour! Please take immediate actions regarding this as I HAVE ALREADY paid for it. Thank you.

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D
5:51 am EDT

Shopee 19081521266H915

I'm not complaining about the product or the seller. Your delivery guy is so rude. Saying he was on basketball court. My brother told him that he is not sure as we are not near any basketball court. He then retorted " you dont know? Then you dont live here".

No delivery was made. Im very disappointed with your employees attitude. My order id is 19081521266H915.

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M
7:48 pm EDT

Shopee benchuang.ph

I ordered an Orange dress from benchuang.ph and paid through Bayad Center on 3 August 2019. I received a "completed" status on 16 August 2019. But actually I have never received my item. I found many other customer experienced the same problem. My order no. is 190801212284QT1 and my username is sherryarceo. Kindly give time and further investigation on why instances like this happen. Thank you.

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3:09 am EDT

Shopee courier/delivery person

The courier of my Shopee order 190810044802YHJ failed to be delivered by your courier. He was at wrong location when he called me. He only contacted me once.

I received a system generated text from shopee. The report put by your courier are all lies. Please reprimand the courier company you task to deliver the item. I already give him clear instructions and landmark of my location but still he failed.

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J
2:16 am EDT

Shopee cocopeat

I have no verified purchase but when my purchased item is for delivery (rice hull) suddenly an additional item is also for delivery which I did not ordered. I cannot find it in my history. The product is delivered in my home but I want a refund.

Aug 6 - Wala akong purchase
Aug 7 - Nag purchase ako ng rice hull sa inyo and coco peat sa ibang supplier. Lumabas din sa history ko na under process siya.
Aug 8 - on process.
Aug 9 - for delivery yung rice hull.
Then may biglang lumabas na order yung cocopeat na wala naman sa history ko. I thought yung coco peat is galing sa other supplier kaya inaccept na din kahit napadami.
I check my history then nawala yung cocopeat sa purchase.
Problem ko is on delivery yung cocopeat from other supplier.

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J
1:03 pm EDT

Shopee product service rate

Hi! my username is josephine816, and I am new at selling a product in shopee, but why is my chat response percentage 57%? I never sold anything yet before and im really sad seeing it. I really hope you could fix it, it would mean a lot to me! thank you so much shopee. Is there any mistake I did or something that could affect my chat response. Very much appreciated:)

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J
11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee brush cutter

I ordered an ogawa knapsack brush cutter from fgkvs.my on 4 august 2018 and paid online on the same day. I received a "completed" status on 13 august 2019. But actually I have never received my item.
I found many other customer experienced the same problem.
My order no 19080417075N3PA.
Pls take action. I believe this seller has cheated many buyers before.
I want my money back !

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C
9:04 am EDT

Shopee shopee verification

I was supposed to get a refund from a seller who didn't update their stocks. The seller contacted me to cancel my order and canceled the order. Now, my money is floating in Shopee's system. In order to get my money back, apparently I'm supposed to set up a Shopee Wallet or ShopeePay. In order to set up this account, I'm supposed to get an OTP (One Time Password) verification text sent to my phone and it will be verified. The problem is, even after bringing this issue up with Customer Service, I still am not able to verify my account.

Now, the statement made in the order update said that if I don't activate my ShopeePay, the money will be credited back to my bank account. Now, I have to set up my bank account (not my credit card). Setting up my bank account requires for an OTP as well, and that occurrence was not any different from the previous one.

Customer Service said to wait for 2 days to try again, and it has been 2 days and I'm still waiting.

Then, I went ahead and tried to change my e-mail address in the Shopee account so I can use a different one to get my updates. After changing, Shopee said that it will need me to verify my account through an e-mail they sent to me. It's been 2 hours. I still don't have an e-mail from them.

Shopee, you seriously need to revise your verification system.

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E
6:01 am EDT

Shopee shopee delivery person scold customer

Courier: WMJ - D - Herdey (PT) / Tel: +[protected]
* How can a driver scold the customer? I am outstation and don't know no people at home, normally house got people and I just know that no people at home when the driver reached.i had reschedule the deliver date to Wednesday, but suddenly come on today, the driver scold me and cut my line!deliver service are TOO BAD!
01158636352, he is using this number to call me

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Update by Evinx Sinny
Aug 13, 2019 8:56 am EDT

Why shopee deliver person cannot have a good attitude? Deliver my parcel to my house, said that got call my name in front of my house but I didn't heard anyone call my name, i wait at home for whole day...if reach my home, deliver person can call my handphone number, why he didn't do that? And blame me?

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M
9:03 pm EDT

Shopee onlineshop1. ph delivered a paper instead of shoes

I ordered 1 pair of nike shoes. I paid it through sm billing. They chatted that the shoes was not available after i paid so i recommended another shoes for replacement. They did not reply. After few days it was already for delivery. But what i received was just a piece of paper. I chatted with them and they replied that i did not replied soon. But i did after an hour.They said they would refund but i have not received yet.

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Shopee Customer Reviews Overview

Shopee is a popular online shopping platform that has gained a lot of positive reviews from its users. One of the most appreciated features of Shopee is its user-friendly interface, which makes it easy for customers to navigate and find what they are looking for. The platform also offers a wide range of products, from electronics to fashion, at competitive prices.

Another positive aspect of Shopee is its secure payment system, which ensures that customers' personal and financial information is protected. The platform also provides reliable delivery services, with many customers reporting fast and efficient shipping.

Shopee's customer service has also received praise from users, with many reporting quick and helpful responses to their inquiries and concerns. Additionally, the platform offers various promotions and discounts, making it an attractive option for budget-conscious shoppers.

Overall, Shopee has received overwhelmingly positive reviews from its users, with many praising its ease of use, wide range of products, secure payment system, reliable delivery, and excellent customer service.

Shopee In-depth Review

Website Design and User Experience: Shopee's website design is sleek and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, ensuring a hassle-free browsing and purchasing process.

Product Range and Availability: Shopee offers a wide range of products across various categories, ensuring that shoppers can find everything they need in one place. From electronics and fashion to home decor and beauty products, the platform has a diverse selection to cater to different preferences and needs. Additionally, the availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Shopee is known for its competitive pricing, often offering products at lower prices compared to other online retailers. The platform also frequently runs promotions and discounts, allowing shoppers to save even more. With a range of deals and offers available, customers can enjoy great value for their money when shopping on Shopee.

Customer Service and Support: Shopee provides excellent customer service and support. Their responsive and helpful customer service team is readily available to assist with any inquiries or issues that may arise. Whether it's through live chat, email, or phone, Shopee ensures that customers receive prompt and satisfactory assistance, enhancing the overall shopping experience.

Shipping and Delivery: Shopee offers reliable and efficient shipping and delivery services. The platform partners with reputable logistics providers to ensure that orders are delivered in a timely manner. Shoppers can track their packages and receive updates on the delivery status, providing peace of mind and convenience.

Return and Refund Policy: Shopee has a fair and transparent return and refund policy. If customers receive damaged or incorrect items, they can easily initiate a return or request a refund. The process is straightforward, and Shopee strives to resolve such issues promptly, ensuring customer satisfaction.

Payment Options and Security: Shopee offers a variety of payment options, including credit/debit cards, bank transfers, and e-wallets, providing flexibility and convenience for shoppers. The platform also prioritizes security, implementing robust measures to protect customer information and transactions, giving users peace of mind when making purchases.

Trustworthiness and Reputation: Shopee has established itself as a trustworthy and reputable online marketplace. With millions of satisfied customers and positive reviews, the platform has gained a strong reputation for delivering quality products and reliable services. Shopee's commitment to customer satisfaction and transparency further enhances its trustworthiness.

Mobile App Experience: Shopee's mobile app offers a seamless and user-friendly shopping experience on the go. The app is well-designed, with intuitive navigation and features that make browsing and purchasing convenient. Shoppers can easily access the full range of products and enjoy exclusive app-only deals, enhancing their overall mobile shopping experience.

Community and Social Features: Shopee fosters a vibrant community through its social features. Users can interact with sellers and fellow shoppers through comments, ratings, and reviews, creating a sense of community and trust. The platform also hosts various campaigns and events, encouraging user engagement and participation.

Overall Shopping Experience: Shopee provides an overall excellent shopping experience. From the user-friendly website design to the wide range of products, competitive pricing, and reliable customer service, every aspect is carefully curated to ensure customer satisfaction. Shopee's commitment to continuous improvement and innovation further enhances the overall shopping experience.

Pros and Cons:

  • Pros: User-friendly website design, wide product range, competitive pricing, excellent customer service, reliable shipping and delivery, fair return and refund policy, multiple payment options, trustworthy reputation, seamless mobile app experience, vibrant community and social features.
  • Cons: Occasionally, some products may be out of stock.

Conclusion and Recommendation: Shopee is a highly recommended online marketplace that offers a seamless and enjoyable shopping experience. With its user-friendly interface, diverse product range, competitive pricing, and reliable customer service, Shopee stands out as a trustworthy and reputable platform. Whether you're looking for electronics, fashion, home decor, or beauty products, Shopee has you covered. Start shopping on Shopee today and experience the convenience and satisfaction it offers.

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Phone numbers

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