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1.0 1128 Reviews

Shopee Complaints Summary

14 Resolved
1102 Unresolved
Our verdict: If considering services from Shopee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shopee reviews & complaints 1128

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F
6:29 am EDT

Shopee counterfeit/ fake microsoft office software

To whom it may concern

Please note that seller with id name alipay2wechat is selling counterfeit microsoft office software with so called genuine title, openly in your good platform.

Kindly investigate this matter as this will give bad reputations to your platform that indirectly shows that you supporting piracy.

I believe u will take serious action to this seller whom sells counterfeit and pirates software. Please refer attached picture for your reference.

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10:15 am EDT

Shopee scam

After updating the application, my account was logged out and I can't remember the account i used to log in. Since i am interested to buy something, I signed up a new account and I was given a welcome voucher and free shipping codes. But when i applied the vouchers, its not working. i even followed the minimum spend for the vouchers. I tried to contact the chat support team but they told me that there is an unusual activity like false order or voucher abuse. They provided the voucher and they told me that i was abusing the vouchers? What the?! They should have not provided it in the first place if they dont want the customers to use. and while i was on the chat with Jasper A. he suddenly ended the chat. So rude. I do work as a customer service also and that is not a good customer service. Screw Shopee. Shopee loves to scam.

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12:45 pm EDT

Shopee tilam baby (2pcs)-nombor id pesanan:190627083450qmp

pembayaran telah dibuat tetapi slip pembayaran dari mesin ATM tidak dapat dikeluarkan untuk saya buktikan pembayaran item tersebut kepada pihak shopee.Pihak shopee telah membatalkan pembelian terhadap item tersebut sedangkan saya telah menjelaskan pembayarannya.Oleh sebab itu, saya ingin mendapatkan kembali duit yang telah saya bank-in kepada pihak shopee.Saya telah meminta pihak bank BSN untuk memberikan saya butiran terperinci pembayaran sebagai bukti bahawa saya telah pun berjaya membuat pemindahan duit ke akaun shopee.Saya harap pihak shopee dapat mengembalikan duit saya sebanyak RM55.96

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2:01 am EDT

Shopee shopeeoneornot

Im customers at the shopee and already buy any item at shopee online and pay at online banking and pay via credit card paymethod its change... And after 24hour send mesej to me my order submison is cancle... Why? Shopee is fake! Saya betul2 geram dengan itu... Selepas pembayaran dengan tiba2 seller cancle barang yg saya order. I want viral the case! Bagi semua customer tahu shopee ada lah penipuan dan kes refund 12hari masa berkerja... What the [censored]? Lepas pembayaran untuk refund balik tak de report untuk kes refund... What the [censored]?! I want viral this case its fake! Fake! Fake! Shopee is fake!

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Update by M.herman Hozu
Jul 07, 2019 2:42 am EDT

What the [censored]! My order cancle by seller? This is a fake... fake! Why cancle my order already pay for the case buyer item! And v don't have report for refund case... i want viral this case on the world for let all customers know this case... shopee is FAKE! SHOPEEONEORNOT IT'S FAKE!
what the [censored] company... i want all customer look at here company is fake! After buy item 24hour seller submit case cancle. And dont have report for refund case... all customers must kwon this case is a fake! RM1 only... its fake! SHOPEE is fake! What the [censored]! Viral lh kes ini... bagi semua customers tak tertipu..

Update by M.herman Hozu
Jul 07, 2019 5:54 am EDT

What the [censored] company! Already pay all my order... shopee is fake! I want viral this case at all website... what the [censored]ed
Shopeeoneornot... fuccking company is fake... all my order is cancle by seller why? I already payment for all my buyer item order.. shopee is fake!
SHOPEE IS FAKE! SHOPEE IS FAKE! SHOPEE IS FAKE!
let kown cstomers only rm1... what the [censored]? That is FAKE!

Update by M.herman Hozu
Jul 07, 2019 5:55 am EDT

[censored]ing company fake!

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K
3:39 pm EDT

Shopee powerbank

I bought 2 powerbanks what they've sent to me are both defectives, but since it was a trusted official store of romoss i did not checked the package when i first received it and just tap right away the order received button, so the official store of romoss which is being handled by smartifact tech. Inc. Agreed that they will be replacing it if i will be paying for the shipping fee which i did and send back the defective ones to them, they have confirmed that they were able to receive the defective items but till now they havent send the replacement and its almost a month now since this situation started i kept on sending them messages but to my dismay it was all in vain since it is still pending and keep on giving me negative feedbacks, its so unprofessional.

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7:21 pm EDT

Shopee report about your rider today

Just want to report one of your riders, who passed by congressional ave.cor.mindanao ave 30 mins. ago. Riding his motorcycle bike with SHOPPEE EXPRESS written on the box. He was hurriedly overtaking vehicles he passed by including mine and keeps on making an excessively loud horn! I thought he was making a right turn, and when my vehicle is about to turn right, he stopped and will go straight lane. I was shocked, with this kind of reckless driver he is!
His bad manners and attitude in driving is tolerable so i decided to stop and take down my windshield and told him ("grabeh ka makabusina at mag over take akala ko mag turn right ka!")
Imagine what did this rider do? He made an obscene hand gesture! A middle finger! A very disrespectful human being!
Pls, monitor who's rider is this. With that kind of attitude on the road.
I hope he'll be given the right and proper punishment.
Im a mother, and working at the news department on TV network. I don't allow it and it is not bearable.

T

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S
10:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopee not satisfied with shopee responding

Unhappy customer
Barang order 31 may sampai sekarang belum terima lagi...called shoppe ask for advise suruh tunggu sampai 17th June, jika tak sampai juga boleh file refund next following day. .Refund Sudah file 19th June .sampai sekarang pun tak dapat terima lagi feeback atau refund dari shopee hanya received email say "we need 3 days for investigation ", sekarang sudah over 13 days masih belum lagi terima positive feeback dari shopee instead of keep sending me email again and again that we need "3 days for investigation "...truly disappointed with shopee response.. pls refer .attachment of my order for your ref, we have paid the goods plus courier service, the ABX should deliver goods to my door step instead of instruct us go self collection at thier office in SP...this is not right to me as we already paid them the courier charges. Thier Logistic or ABX are assigned by shipper they should settle the issue within themselves instead of delay customer refund...please look into this issue ...much appreciate ..thanks

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Settled thanks

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O
7:40 pm EDT

Shopee (worst) customer service

My shop's name is ohhowchichi, with the email address [protected]@yahoo.com. Shopee has got to be the worst CS I have ever encountered. I have raised so many issues already, almost months have passed and still no resolution. Worse, the issues are suspiciously getting more complicated and bigger in number. I am getting a feeling that my account is being sabotaged. I have lost so many possible sales already because of this. I have requested for a callback and I was promised to get one but until now, I still haven't gotten any. 1 representative and 2 supervisors already said I would receive a call. And nobody can explain anything, no solution, always apologies, always saying that they're gonna forward it. The 24-48 hour timemark they give me always reaches weeks! Who would be liable for the losses I get because of the system glitches and inefficient customer service? And they are charging sellers for every transaction for that crappy service? The audacity to penalize sellers also when they themselves should be penalized for so many unacceptable mistakes and faults!

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A
2:43 am EDT

Shopee missing item delivered

Order #19061810437R7P8 Got the Cash on delivery today, opened the package in front of the delivery man and let him see the items he delivered was missing 1 order. I ordered 4 items and got only 2. He doesn't agree not get the full payment and pass me on to the seller. The seller refused to send me the missing product unless I order again. This is a complete scam!

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10:56 pm EDT

Shopee account limited for nonsense reason!! they froze my 2000 coins

Reference # [protected]

After placing my several order for days and the order are paid thru bayad centers, shopee philippines has froze my account (account limited) for what? I went to chat support to inquire what happened to my account and the agent told me that their system detected my account for violating their rules so I asked which rule(s)? They gave me the list of the rules that I might have violated and caused my account to get limited and so I explained to the agent that I dont see any rule I have violated. Long story short, the agent finally pointed out the violation I have committed and guess what that violation is?! For borrowing my friend's gadget to LOG IN my account while my gadget is out of order! This is the first time I have heard such a rule that will freeze the buyer's account. First and foremost, if they dont allow to let someone else LOG IN (please note, not create an account) on your gadget, then while didn't they block this feature to log in different account on the same gadget?

If anyone has any suggestion to help me go after them to return the shopee coins they took from me worth 2, 000 Php which I have earned thru their recent cashback program, please dont hesitate me let me know.
I dont care if they wont return my account as long as they will give my shopee coins worth back or let me return all the orders I had and refund my money back.

My argument is this, if they deem the transactions to be invalid for whatever reason they it to be then why wait for days until I have fully paid all the orders before they freeze my account when they could have done that early on?

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Tata alquitran
, US
Jul 09, 2019 10:26 am EDT

I think you can file a complaint to PCA https://phcc.gov.ph/file-a-complaint/. But you can try to ask for a refund for your points first. if they don't provide you a refund, then tell them you are going to file a complaint to philippines competition commission. I think its the counterpart of Accc of australia which handles customers right against business or online business

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D
8:00 am EDT

Shopee 3cofficialstore. ph

My order #19052017455FTVU

[Shopee Philippines][Case Number15232073

After a month of contacting Shopee support through chat, phone conversations an email with nothing but promises and the seller 3cofficialstore.ph actually laughing at my attempts for a refund or replacement of faulty android box I guess the reality is they are theifs and liars both. Promises by support to investigate have ended up with them admitting if the seller does not agree to do anything then Shopee will not either. Especially if it's an overseas seller. The mentality is once they have your money screw you!
The seller is crude, laughs directly at your efforts and this is ok with Shopee.
I lose a little 3, 519 pesos but for them in the long run, they lose much more.

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E
7:09 am EDT

Shopee I am complaining an unknown transaction/order using my credit card

Your BPI OTP is 617850 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

Your BPI OTP is 783647 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

Your BPI OTP is 933053 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

Your BPI OTP is 394049 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

Your BPI OTP is 608274 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

A recent transaction of PHP969.00 at SHOPEE PHILIPPINES INC [protected] PHL on 06/25/19, 6:33PM using your primary BPI card ending in 4460 was declined due to insufficient credit limit. Need extra credit limit? Please call 89-100 or visit your nearest branch for assistance. Thank you.

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Update by ernie john cañizares
Jun 27, 2019 7:54 am EDT

Caller name: James Madrigal
Caller number: [protected]

Note: i have a full recorded conversation for proof.

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A
1:02 am EDT

Shopee delivery by xpost

I need an explanation from XPOST. Malalaman ko kapag may magdedeliver na XPOST sa office ko, sinadya ko na sa office ko ipadedeliver kasi palaging may tao, never nawalan ng shift ang office ko. However, to my great dismay, I was looking up for my order sa Shopee and found out sa status niya na "Return to Seller Initiated" tiningnan ko kung anong meaning niya, and that flared me up, paano niyo naman po ibabalik sa seller agad ni walang text at notification from you na magdedeliver kayo, walang tawag and walang delivery attempt certainly. I don't know what's been happening to your system. But please, kawawa naman yung sellers na hindi maibalik sa kanila yung items, and ying customers na nagbayad at hindi COD transactions.

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11:32 pm EDT

Shopee lbc and xpost

Its says that idedeliver nila kahapon and then bakit po bigla nag "Failed Delivery"? Kung hindi man nila makita yung address bakit hindi nila ko tinry kontakin for location? Ang dalas kong umoorder sa Shopee but this is the first time na nangyare 'to. So DISAPPOINTED! LBC and XPOST PAKI AYOS LANG! Kase ang tagal kong hinintay then biglang magfefailed lang!

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august autumn
, US
Jun 26, 2019 12:52 am EDT

Yung sakin po, RETURN TO SELLER kahit wala namang attempt na ideliver, ni walang nag text or nag call.

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N
3:10 pm EDT

Shopee delivery

sinungaling na shipper. lahat ng tao nyo palpak at sinungalung. nagresched ng delivery kahit walang 1st attempt? di ako umalis ng bahay. lahat ng order ko ganyan ginawa nyo. sinisira nyo ang seller mga walang kwenta delivery boy nyo. mamatay na kayo. wala akong order na di nareschedule. wala namang dahilan na binibigay. sinsira nyo ang mga seller ng shoppe wala kayong kwentang shipper. mga sinungaling at tamad tauhan nyo. masasapak ko muka ng mga yan pagdeliver ng item ko sa gigil ko sa inyo.

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Update by niko alix
Jun 23, 2019 3:26 pm EDT

order number ko 1906210938015GD. nag resched ng delivery ang hayop nyong shipper BAE EC LAGUNA, yang hayop na si LUNA RANDE. di sumasagot sa tawag at napakasinungaling ng demonyong yan. di naman nagattempt pumunta sa address ko putanginang yan. tapos ireresched mo? andami nyo na complains, wag na kayo magtiwala sa BAE EC LAGUNA na yan. nasisira ang seller sa putanginang mga tao nyang shipper na yan.

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C
11:25 am EDT

Shopee xpost/delivery failed status

my order was supposed to arrive today June 20, 2019. But no parcel arrived, when i checked xpost tracking service it said: delivery unsuccessful due to consignee unavailable, when i was in the house the whole day. And that package was on their warehouse last June 10. It was very disappointing i didn't even received any follow up message or call if they needed additional direction if they didn't know
my address.

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11:48 pm EDT

Shopee wrong parcel received

We ordered a PS3 last june 13 and we make an over the counter payment thru dragon pay. The seller prepare the parcel same they and ninja van pick up the parcel june 14 with a tracking no of SOP181861022825761. Arrived at sorting hub Metro manila taguig make parcel measurement update june 15 and arrived sorting jub again same day.Vehicle delivery on the way last june 19 and by afternoon it arrived on the address written but to my dismay i received WRONG parcel because it consist of kitchenwares which i haven't ordered. I don't know who are the one's to blame but im expecting an action from the management ASAP. Remove untrusted and unworthy employees and have a clear partnerships with your trusted couriers.

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4:07 am EDT

Shopee non-responsive seller

I want to cancel my order. But the seller is non-responsive. I will be leaving soon and might not be able to receive my orders.

I have ordered some items from this shop, however, the seller is non-responsive to all of my queries despite being online. It's been 3 days already. And I want to cancel my order because of it. How can I cancel my order?

Hoping for your respond. Thank you.

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5:54 am EDT

Shopee usb otg

i ordered 7 pcs. of usb otg but 1 of this is not working, i contact the seller to return/refund the item which is not working but it has no response, i just want to complaint the factory goods seller because of being responsive to their customers before shipping the items it didn't contact the customer unlike the other seller that i have been experienced before they contact me before shipping i hope u can help me to return/refund the item that i complaint thank you very much

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Update by ciouseguiaflores
Jun 18, 2019 6:01 am EDT

the factory goods seller is not responsive to their customers

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8:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee ninjavan

Vulcan Post reports "Shopee's partnership with Singaporean logistics startup NinjaVan handles all deliveries so sellers don't have to." And if you look around, Ninjavan is one of the worse logistic companies there is here in the Philippines. There is an enormous amount of complaints with the NinjaVan company.

My last order, I highly suspect collusion from Ninjavan, Shopee and the seller and I provide images showing poor service. From the moment I placed the order it appears the glue was placed to slow my order. The two images I provide speaks it all.

The very first thing that comes up is no Air WayBill for the order. Really? I mean how can a store stay in business if it cannot do the simplest of paperwork. VERY IMPORTANT, notice the order was packaged to be delivered!

Days go by. Even up to and passed the day it was to be shipped. The day after it was supposed to be cancelled, the store says it doesn't have the black color robe I ordered. Really? Then what did you try to ship to me when you found out you did not have the ARB? You had black then but no black now?

Last Sunday, the order left the last sorting. Every order I ever had delivered, when it leaves Laguna Cabuyao sorting, it is here in my town and out for delivery in 24 hours. Not 99% of the time, 100% of the time. Well that is the way it was but no more. Ninjavan would just avoid the final scan and sit on the package until the day it was to be cancelled then deliver it.

No MORE Ninjavan / Shopee

Collusion is a bad habit to play on your customer base.

I told Shopee to deliver the package and not make me wait for days and days anymore but they did not do it. Today, they will try to deliver but I will not pay. I told Shopee to deliver it or cancel the order. I was not going to allow Ninjavan waste anymore days.

What started the problem was I made orders for Mothers Day. It was a total of four orders made and these orders was made at the same time. I got 3 of the orders on time. No wait. Well before Mothers Day. But one order was having some issue. Ninjavan picked up the order but it was not going to the first sorting. This typically takes a few hours. *I have 3 orders!* A day goes by with no sorting. My delivery should be OK. Day two and if it waits any longer I may not get this delivery on time so I email Ninjavan. Instead of trying to help I was told "it is still in the delivery schedule" which it was but it was going to be very late and should not have been. The email from Ninjavan was very much insulting and that is what I told to Ninjavan. From that moment on ALL my orders are delayed.

I even made an order that the store would not even fill. Ninjavan would get my order to my town and just hold the order until it was going to expire (auto-cancel) and they would deliver it on that day I found. So this told me that Shopee was in collusion with Ninjavan to slow my orders.

I am a HUGE online shoper. I have never experienced anything so CHILDISH and with so much abuse towards the customer.

Check the image. The seller says she doesn't have the black robe and tells me to make a new selection. I do not answer and magically she has black again as you can see it in the image. The other photo shows it should have been auto cancelled. I do believe they was waiting on me to extend the time which you can extend it 3 days. I did not do that. So they had to ship it without any further delay.

When it got here to my town, I gave Shopee an altematum to deliver it today or cancel the order. They did not deliver it. Next day, it is out for delivery but I wrote Shopee that I cancelled it and that I do not want Ninjavan knocking on my door.

Shopee evenwent as far as calling me a liar. I told Shopee that my package was in my town and they told me it was still in the last sorting (Laguna Cabuyao). They only look at their own data and think that is the Shopee Bible. Ninjavan tracking showed it left Laguna Cabuyao.

Shopee really needs to learn to respect the consumer. Their Customer service is full of the "I'm sorry" canned messages but it takes a bit more effort to win the consumers faith. They constantly chip away at their customer base. They will dry up over time unless they start serving the paying consumer.

I pay Ninjavan to deliver my parcel and all I get is Mickey Mouse service.

Shopee and Ninjavan thinks we must live on their time. Do not allow them to make you their slave. You pay them. You are the consumer and you pay their wages!

POWER TO THE PEOPLE!

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Shopee Customer Reviews Overview

Shopee is a popular online shopping platform that has gained a lot of positive reviews from its users. One of the most appreciated features of Shopee is its user-friendly interface, which makes it easy for customers to navigate and find what they are looking for. The platform also offers a wide range of products, from electronics to fashion, at competitive prices.

Another positive aspect of Shopee is its secure payment system, which ensures that customers' personal and financial information is protected. The platform also provides reliable delivery services, with many customers reporting fast and efficient shipping.

Shopee's customer service has also received praise from users, with many reporting quick and helpful responses to their inquiries and concerns. Additionally, the platform offers various promotions and discounts, making it an attractive option for budget-conscious shoppers.

Overall, Shopee has received overwhelmingly positive reviews from its users, with many praising its ease of use, wide range of products, secure payment system, reliable delivery, and excellent customer service.

Shopee In-depth Review

Website Design and User Experience: Shopee's website design is sleek and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, ensuring a hassle-free browsing and purchasing process.

Product Range and Availability: Shopee offers a wide range of products across various categories, ensuring that shoppers can find everything they need in one place. From electronics and fashion to home decor and beauty products, the platform has a diverse selection to cater to different preferences and needs. Additionally, the availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Shopee is known for its competitive pricing, often offering products at lower prices compared to other online retailers. The platform also frequently runs promotions and discounts, allowing shoppers to save even more. With a range of deals and offers available, customers can enjoy great value for their money when shopping on Shopee.

Customer Service and Support: Shopee provides excellent customer service and support. Their responsive and helpful customer service team is readily available to assist with any inquiries or issues that may arise. Whether it's through live chat, email, or phone, Shopee ensures that customers receive prompt and satisfactory assistance, enhancing the overall shopping experience.

Shipping and Delivery: Shopee offers reliable and efficient shipping and delivery services. The platform partners with reputable logistics providers to ensure that orders are delivered in a timely manner. Shoppers can track their packages and receive updates on the delivery status, providing peace of mind and convenience.

Return and Refund Policy: Shopee has a fair and transparent return and refund policy. If customers receive damaged or incorrect items, they can easily initiate a return or request a refund. The process is straightforward, and Shopee strives to resolve such issues promptly, ensuring customer satisfaction.

Payment Options and Security: Shopee offers a variety of payment options, including credit/debit cards, bank transfers, and e-wallets, providing flexibility and convenience for shoppers. The platform also prioritizes security, implementing robust measures to protect customer information and transactions, giving users peace of mind when making purchases.

Trustworthiness and Reputation: Shopee has established itself as a trustworthy and reputable online marketplace. With millions of satisfied customers and positive reviews, the platform has gained a strong reputation for delivering quality products and reliable services. Shopee's commitment to customer satisfaction and transparency further enhances its trustworthiness.

Mobile App Experience: Shopee's mobile app offers a seamless and user-friendly shopping experience on the go. The app is well-designed, with intuitive navigation and features that make browsing and purchasing convenient. Shoppers can easily access the full range of products and enjoy exclusive app-only deals, enhancing their overall mobile shopping experience.

Community and Social Features: Shopee fosters a vibrant community through its social features. Users can interact with sellers and fellow shoppers through comments, ratings, and reviews, creating a sense of community and trust. The platform also hosts various campaigns and events, encouraging user engagement and participation.

Overall Shopping Experience: Shopee provides an overall excellent shopping experience. From the user-friendly website design to the wide range of products, competitive pricing, and reliable customer service, every aspect is carefully curated to ensure customer satisfaction. Shopee's commitment to continuous improvement and innovation further enhances the overall shopping experience.

Pros and Cons:

  • Pros: User-friendly website design, wide product range, competitive pricing, excellent customer service, reliable shipping and delivery, fair return and refund policy, multiple payment options, trustworthy reputation, seamless mobile app experience, vibrant community and social features.
  • Cons: Occasionally, some products may be out of stock.

Conclusion and Recommendation: Shopee is a highly recommended online marketplace that offers a seamless and enjoyable shopping experience. With its user-friendly interface, diverse product range, competitive pricing, and reliable customer service, Shopee stands out as a trustworthy and reputable platform. Whether you're looking for electronics, fashion, home decor, or beauty products, Shopee has you covered. Start shopping on Shopee today and experience the convenience and satisfaction it offers.

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Phone numbers

+65 62 066 610 +62 213 950 0300 More phone numbers

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shopee.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Shopee. Discuss the issues you have had with Shopee and work with their customer service team to find a resolution.