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1.0 1128 Reviews

Shopee Complaints Summary

14 Resolved
1102 Unresolved
Our verdict: If considering services from Shopee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shopee reviews & complaints 1128

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K
11:36 pm EDT

Shopee delivery service esteban abadaa

October 17, 2019 the driver texted me 1300 that he will arrive to deliver my parcel, despite have Octiber 18 as the expected delivery date. It's agood thing that I went home early that day.
1301 he texted that he was downstairs
1304 I reached the lobby. The guard said he left and will go back. Now my order was cancelled because he never went back. Please fix your delivery system. It causes unneccesaary hassle and delay to your customers

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J
12:48 pm EDT

Shopee bulligan shopee customer service agents

I have 3 open cases with the Shopee Customer agent, despite agent promised try their best to solved issue arises. But sadly agent did not do any of the sort at least not my case. If Shopee continue to allow seller bullie buyer to happened, I m afraid Shopee business might be hugely effected.

1. I was delivered wrong items from seller, agents took my case lightly, things included put me wait online very long and cut me off. I was ask to submit photos of proof wrong item, which I did only to get reply from so call customer service agent accused me using photo shot picture of the items instead of picture but actually I did send the real pictures not the photos shot due to that I was ignored, I was left with items not mine order and wasted hard earn money

2. AvSeller extort me in a perculiar way for more order or money by using chat facility at Shopee with me, informed me there will be short of quantity in the parcel which on the way to me, expecting me to pay for the extra to get the complete order, ( to be clear I ordered 20 pieces traveling vaccum bag, but was informed there will be only 4 out of 20 is in the parcel but I can pay to get complete order) I was furious and pressed cancel order, agents open dispute case emailing me express clear stand they are on the side of seller by telling me they going to allow me receiving the in coming incomplete quantity parcel, another words, agents allow this unfair situation happen by switching the cancellation back to normal and insist as long as it is right products I should accept it
I hope to meet with the highest authority to expose the unfair treatment from the Shopee Customer service agents, how there have treated my case so far

Regards
Jacquelyn Lee

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D
12:39 am EDT

Shopee delivery guy

The delivery guy of this courier (Black Arrow Integrated) named Joey S. Flores was so disrespectful and he has no patience. He is not careful with his words against his customer. Rude and bad guy. I hope this one would be resolved. Because as as customers, we have the right to get the best service. I respect these delivery guys but it seemed like this guy, did not show any. I won't let it pass by without getting any action. Respect should always be there, no matter what.

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J
6:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee my order do not ship but already confirm received automatically

Dear shoppe team please take action about this scam /cheat seller."my order do not ship but already confirmed received automatically" what happen to this? Not only me.. Alots buyer cannot get item from this seller pls check my attach picture as proof. So how about the shoppe responsibility for us? We hope so.. Asap your team can solve our problem before spread out at all social media and down shoppe name.

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S
5:55 am EDT

Shopee edit rating/comment/photos

I'm not sure if this is considered a complaint but please hear me out.

I order mobile cases (4 cases) from a store which I gave 4 stars on 2 of the items I ordered. It was 5-starts at first, then I edited the rating on the 2 items to 4-stars because my first reaction was that I was not super happy. But the next day as I was using the case with the 4-start rating, it changed my mind and I started loving the item.

My concern is that I can no longer edit my rating, add comment or photos. The thing is, I really want to help the seller and give the correct rating. I know it was a mistake of mine but it would be nice if I can still edit within 2-3 days before the system locks my rating for good.

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J
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee hnd ko na tap ng recieve button pero ng automatic na orders completed na, na wala pa ang items o orders ko

Omorder ako ng Oct 1, ng chat ako sa sellee bakit wala pa, hbd ma track ang cnasabi nya na na logistic. Ngbasa ako ng ratings sa shop nya lahat same case sa akin na bayad na pero wala pa ang items, same din na completed na ang orders pero wala pa. Bakit nakakalusot ang mga ganiting seller na Scammer... Paano kami na buyers na ang alam ko protected kami. Bakit babayaran nyu na sha na wala pa kau any proof na pinirmaan ko na narecieve ko ang items. Dpat maibgat at ingatan nyu rin kmi as buyers. Binayaran nyu na sha na wala pa kau proof kung natanggap ko at nakapirma ako. Dami ng bad rates sa kanya pero ng ooperate parin sha sa shopee..
Pls gawan nyu ng action, morethan 5k din a g akin binayaran
Eto po ang chat namin na patunay na HND KOPA NATANGGAP NG ORDER KO, na deleying taktick ang seller. Maliwanag na sending palang.

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S
9:10 am EDT

Shopee massage pen

I ordered 3 massage pen item, but I only received 2 items, according to the J&T its written 3 piece but It was packed as 2 items only the seller just seen my message but not responding at all. I want my money back, I will only pay for 2 items I will received the seller is such a lier, if you can check her reviews he/she did it to one of his/her customer too.
order no. 19101315129AB0G

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S
7:47 am EDT

Shopee seller jolina shop (psnm. ph)

I ordered an item and indicated the color I wanted (using the seller's color options) but I was delivered a different color. I initially requested for a refund/exchange but seller said that I had to send back the item first. I informed the seller that it was such a hassle because there is no courier near my place. I instead cancelled the request for refund/exchange and gave the seller a 1-star rating. Seller backfires and also gives me a 1-star rating even if I paid them for the wrong item.

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C
2:30 pm EDT

Shopee delivery

I used bayad center mode of payments for my 2 overseas orders..after 10days from the shipped out time i saw at my shopee notification that the order is completed.but i havent recieved any of my paid orders.seller told me that after 10 days its automatically completed even though i didnt recieved the package...isnt it bull****...? Completed even though not delivered?

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J
JeaneMark
, PH
Oct 16, 2019 12:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Nalu parehas tau ng case.. Orders completed na pero wla pa tau narerevieve

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V
10:01 am EDT

Shopee wrong delivery of courier

I am a regular customer from shopee. That time i have 5 pending orders for delivery. 1 of they came twice so i pay twice also. I decided to return the items agreed by the seller. But they refused to pay the shipping fees. I ask shopee what to do because it is not the seller and me as well whose on fault. The courier delivered even my cancelled order. Shopee gave me the guarantee that they will pay for the shipping fee that i spent. Everytime i follow up they are taking me for granted. They always told me to wait 48 hrs. And the last was to wait for 7 days. Why? I found it so unfair. Shopee ia not honest to their customers. Yah, so easy to order but when we request for refund, they are giving me a hard time. They dont even answer my questions properly now. They even dropped our conversation. They are so annoying! And now may shopee wallet is deactivated eventhough it have money on it.

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K
12:52 pm EDT

Shopee commission fees

Dear shopee.
Accnt username: dezabahjin
Shope name: USAHERBALPH
Mobile#: [protected]
I have been emailing customer support team of shopee 2 weeks ago, they have replied a few of my queries but up to now there's no update, and the issue of commision fee charged on my account is still not resolved. You see, I am just an ordinary seller of shopee, but all my buyers order since May 17, this year begun to charge me commission fees, other than the transaction fee. This is really frustrating since I am not a verified shopee mall seller since, havent applied for it and my shop has no Mall logo on it like other big sellers are.. I have send them the excel form document(w/c I downloaded it in my account at shopee) of all the successful orders made since may 17 up to present, and it range about 52+ thousand pesos of commission fees total since may 17th 2019 this year. And shopee is not acting upon it since I submitted the documents they asked, they never replied.. I have send them an email asking for update but they are redirecting my concerns now.. why cant they just remove the commission fees charged? Im so frustrated, I need to open a new account and start all over again if this stil not resolved. My shop is losing me money due to high commision fees instead of gaining. I only get few penny for my hardwork..

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P
10:58 pm EDT

Shopee order not received

I order some Goods from shoppe. I am Waiting since 4weeks for my order. I Missed the Delivery Guy for 5min he could not wait. I called shoppee CU many times to arrange a 2nd delivery.
But Shopee send my order back China without informing my permission or informing me. Lots of problems with the china supplieer. He want resend or refund, he claims is shipped fault. This is the sec time shopee is screwed up.

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Y
3:55 pm EDT

Shopee mobessy hip seat carrier

Ive ordered 3 items, nagbayad ako sa bayad center the amount of 1, 050, until dumating yung time na nag notify nalng na order completed, pero wala namn akong narereceived, seller told me the item will delivered as soon as completion of delivery pero wala akon na received until now, almost 1 month na wala pa rin, i wish u to address my concern. Thank you.

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H
10:33 am EDT

Shopee I need my refundable urgent

The seller didt wanna refund my money. This is what I call liar! Taking people money without send the item.. I buy 2 items but only 1 has been sent to me... I guess this is the trick if customer buy 2 they only sent 1 and shopee release their money.. I want my money back. The seller totally ignores my chat.. What I need is just my money.. Look at the dates on the picture its taking too long for refunding

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L
3:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee apple macbook pro retina 15” laptop 512gb ssd 2.5ghz i7 16gb ram nvidia 2014 grade: a

I'm having a terrible experience with this seller on shopee going for two weeks now. First i placed an order on the 19th of September with order number: 5d8332b3c6dfb
Dear valued customer(s)Kennice

This is email confirms that you tried to place an order #5d8332b3c6dfb. We would like to know if there was any problem with your order/payment.
Kindly let us know if you want to proceed with your order, Here is detail about your order, Apple MacBook Pro Retina 15" .
Kindly ignore if payment have been made or click to UPLOAD PROOF OF PAYMENT or simply go to our website and upload your payment and you order will be dispatched as soon as we receive it.
We look forward to hearing from you.
I was later instructed to make payment via a hong leong account details as follows:CASH DEPOSIT/INSTANT PAYMENT BANK NAME Hong leong bank ACCT NAME Sivagami a/p Sivaloganathan ACCT NO [protected] sales@litographics.com

However, on the 21st i got an email notification as follows: enquiriesdatapathsystems@gmail.com via site123.com Sat, Sep 21, 3:43 PM
ITHOGRAPHIC COMMUNICATIONS - Order Confirmation - 5d8332b3c6dfb
We would like to inform you that your payment has been received for order No 5d8332b3c6dfb.
You will be informed once your order has been verified and packed, it would be processed and shipped to your delivery address. With the tracking number attached.
If you have any concerns or which to change your order or delivery details, Please feel free to contact us sales@litographics.com
Hope you enjoy shopping with us!
Next i got another email as follows
RE: ORDER COULD NOT BE PROCESSED DUE TO LIMITED STOCK
sales@litographics.com

Tue, Sep 24, 1:52 PM
Thank you for your order!
One of the items you placed an order for Apple MacBook Pro Retina 15" Unfortunately is not in stock. We were unable to process your order.
We are sorry for the delay, We might have caused being the delivery date, we hope that you can hold off.

The Apple MacBook Pro Retina 15" you placed an order for is currently out of stock, due to the fact that your payment came in late after an incomplete order was placed, we are really sorry due to the fact that there was a rush order sales going on we couldn't keep track on inventories. We can assure you, however, that if your order remains in force we will expedite delivery to you as soon as possible, by replacing it with another unit which is in stock and will be sent out before the end of the day, with your shipping fee deducted as an apology for late delivery.

Please accept our apology for this delay and thank you for
your understanding.

We look forward to hearing from you!
__
LITHOGRAPHIC COMMUNICATION SDN BHD
REG No : 902990-H
GST: [protected]
https://www.lithographymy.com/

However, after few days later i asked this seller to give me any unit that is in stock so that i can replace it with the that's out of stock and i will also bear the balance.
LITHOGRAPHIC COMMUNICATIONS - Order Confirmation - 5d931218c5b00
enquiriesdatapathsystems@gmail.com via site123.com

Tue, Oct 1, 4:48 PM (9 days ago)
Total RM1065.00
Order Code 5d931218c5b00
i had to pay additional balance of RM1065 for the new unit that is available.

Next i was given a fake tracking number which does not exist: EM938347885MY

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Update by Lithographic Communications
Oct 14, 2019 1:15 am EDT

I have this seller on your eCommerce website that is not only fraudulent, but deep fake with fake and non-existence items displayed all over their page. The contact numbers are not going through and i have become a victim of their scheme to no receive an item after making payment to the account they use in this scam. I paid directly to them from their website for over 3 weeks now and since then nothing has happened.
Here's the proof of my claim.
1. They gave me a fake zepto tracking number:EM938347885MY
2. order number from their website:5d931218c5b00
3. item ordered: Apple MacBook Pro Retina 15" Laptop 512GB SSD 2.5GHz i7 16GB RAM Nvidia 2014

4. This is account they use in their scheme: CASH DEPOSIT/INSTANT PAYMENT BANK NAME Hong leong bank ACCT NAME Sivagami a/p Sivaloganathan ACCT NO [protected] sales@litographics.com
First they claimed that the first item i ordered for was out of stock, i had to pay additional RM1060 for the item they have in stock. but till date, i neither have received my item nor anyone from their shop reply any of my emails. Below is their details with shopee account as well: LITHOGRAPHIC COMMUNICATION SDN BHD REG NUMBER 902990-H https://www.lithographymy.com/ sales@litographics.com Tel:+[protected] Tel:+[protected]
shopee Link: https://shopee.com.my/shop/162338390/

I have also attached the proof of my payment to them herein

I am making this claim to inform others of this fake fraudulent seller on shopee because shopee has refused to remove this fake seller from their eCommerce website

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A
9:04 pm EDT

Shopee lack of item

Lack of item and the sizes of shoes are not the same...how can i sell an item that the pair are in different sizes...the socks are also small...the seller did not respond to my message...hoping that you will solve this problem...check first the item before you will deliver...whats the use of shopee if you will not check first the item...Please check the product...

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S
5:58 am EDT

Shopee return of item

I ordered an item from shopee through panalodealsph. panalodealph posted the photo on the message sent to me i said it is not the same as i ordered. But panalodealph still sent the item without approval from me. Then i posteda message that all is want is a refund and i dont want to argue. But panalo dealph is forcing me to accep the item. They even file a dispute. Now shopee said they will investigate the matter and came up approving my request.

BUT THE CONDITION ISI HAVE TO PAY FOR THE SHIPPING FEE FOR DELIV.ERY TO SUPPLIER?

Why do i have to pay for shipping fee when the supplier sent the item after i indicated that it is the wrong item. And the refund will still be subject to suppliers approval.

WHERE IS THE COMMON SENSE AND JUSTICE IN THAT.

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Update by striker zero5
Oct 05, 2019 11:45 pm EDT

For complaints against shopee philippines and its suppliers, please contact.

FAIR TRADE ENFORCEMENT BOARD PHILIPPINES.

For same concern, you may reach the FTEB - Mediation Division through their official contact numbers: (02) 975.7965 and 0917.659.2658, and through their official e-mail addresses at consumercare@dti.gov.ph and ftebmediation@dti.gov.ph.

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B
1:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee cell phone case

I did not receive a reply from the person who is going to deliver my item named Eric Pancho. I was not able to accept the call because I was still asleep but when I woke up I dent him a message but he did not reply. Please deliver my item tomorrow October 3, 2019 in the morning pleassee and let the delivery man call me through my number [protected]

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A
7:52 pm EDT

Shopee special offer shipping/[protected]@cchangs. ph

I've ordered this item 2 weeks ago but a while ago I've decided yo cancel this order because after I've reviewed the seller's account I found out that theres no review of the item mentioned unlike with the others & afraid & thinking that this shop was a scammer but then this seller disputed my cancel request. I've decided to chat on him/her directly telling to grant my request & give my refund since I've paid already my transaction thru OTC payment but he/she told me that the item was in the transit already & sending me a link for me to be able to click to track my order but if I click it's a website link without security so I didn't proceed with the tracking whatsoever she/he telling me. I've canceled my refund request believing on him that my purchased item was on the transit like what he/she telling me but then I've just found out that the transaction has been completed already & stoled my money already & asking only for me to rate with the purchased item but wait how can I be able to rate his product without receiving any item from their shop my goodness!, I'm bot worried with the small amount I've paid to them but on their consience burning out into the hell everytime they scammed many people everyday. This was my first try out experience on shopee & by the way I've scammed twice not just once on shopee but luckily I've refunded my payment from the other one, thank God!
Bottom line is, yes I was scammed & so I've liked to shared it with you my vad experience on shopee to be aware of those fraud & scammers out there!

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J
10:05 am EDT

Shopee delivery service

na kaka inis po yang service nayan ang tagal po til now wala parin ang order lagpas na sa waiting time pabago bago sila ng schedule binabalik sa dati tas ililipat paluet ulet nalang po nung una kinancel nila mismo yung order ko pag katapos ko mag hintay ngayon second time mukang ganun nanaman ang gagawin nila inis na inis nako kung di nila ma dedeliver sana i kancel nalang nila ang pangit ng service nila ang mahal pa ng shiping pls do an action as long as possible!

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Shopee Customer Reviews Overview

Shopee is a popular online shopping platform that has gained a lot of positive reviews from its users. One of the most appreciated features of Shopee is its user-friendly interface, which makes it easy for customers to navigate and find what they are looking for. The platform also offers a wide range of products, from electronics to fashion, at competitive prices.

Another positive aspect of Shopee is its secure payment system, which ensures that customers' personal and financial information is protected. The platform also provides reliable delivery services, with many customers reporting fast and efficient shipping.

Shopee's customer service has also received praise from users, with many reporting quick and helpful responses to their inquiries and concerns. Additionally, the platform offers various promotions and discounts, making it an attractive option for budget-conscious shoppers.

Overall, Shopee has received overwhelmingly positive reviews from its users, with many praising its ease of use, wide range of products, secure payment system, reliable delivery, and excellent customer service.

Shopee In-depth Review

Website Design and User Experience: Shopee's website design is sleek and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, ensuring a hassle-free browsing and purchasing process.

Product Range and Availability: Shopee offers a wide range of products across various categories, ensuring that shoppers can find everything they need in one place. From electronics and fashion to home decor and beauty products, the platform has a diverse selection to cater to different preferences and needs. Additionally, the availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Shopee is known for its competitive pricing, often offering products at lower prices compared to other online retailers. The platform also frequently runs promotions and discounts, allowing shoppers to save even more. With a range of deals and offers available, customers can enjoy great value for their money when shopping on Shopee.

Customer Service and Support: Shopee provides excellent customer service and support. Their responsive and helpful customer service team is readily available to assist with any inquiries or issues that may arise. Whether it's through live chat, email, or phone, Shopee ensures that customers receive prompt and satisfactory assistance, enhancing the overall shopping experience.

Shipping and Delivery: Shopee offers reliable and efficient shipping and delivery services. The platform partners with reputable logistics providers to ensure that orders are delivered in a timely manner. Shoppers can track their packages and receive updates on the delivery status, providing peace of mind and convenience.

Return and Refund Policy: Shopee has a fair and transparent return and refund policy. If customers receive damaged or incorrect items, they can easily initiate a return or request a refund. The process is straightforward, and Shopee strives to resolve such issues promptly, ensuring customer satisfaction.

Payment Options and Security: Shopee offers a variety of payment options, including credit/debit cards, bank transfers, and e-wallets, providing flexibility and convenience for shoppers. The platform also prioritizes security, implementing robust measures to protect customer information and transactions, giving users peace of mind when making purchases.

Trustworthiness and Reputation: Shopee has established itself as a trustworthy and reputable online marketplace. With millions of satisfied customers and positive reviews, the platform has gained a strong reputation for delivering quality products and reliable services. Shopee's commitment to customer satisfaction and transparency further enhances its trustworthiness.

Mobile App Experience: Shopee's mobile app offers a seamless and user-friendly shopping experience on the go. The app is well-designed, with intuitive navigation and features that make browsing and purchasing convenient. Shoppers can easily access the full range of products and enjoy exclusive app-only deals, enhancing their overall mobile shopping experience.

Community and Social Features: Shopee fosters a vibrant community through its social features. Users can interact with sellers and fellow shoppers through comments, ratings, and reviews, creating a sense of community and trust. The platform also hosts various campaigns and events, encouraging user engagement and participation.

Overall Shopping Experience: Shopee provides an overall excellent shopping experience. From the user-friendly website design to the wide range of products, competitive pricing, and reliable customer service, every aspect is carefully curated to ensure customer satisfaction. Shopee's commitment to continuous improvement and innovation further enhances the overall shopping experience.

Pros and Cons:

  • Pros: User-friendly website design, wide product range, competitive pricing, excellent customer service, reliable shipping and delivery, fair return and refund policy, multiple payment options, trustworthy reputation, seamless mobile app experience, vibrant community and social features.
  • Cons: Occasionally, some products may be out of stock.

Conclusion and Recommendation: Shopee is a highly recommended online marketplace that offers a seamless and enjoyable shopping experience. With its user-friendly interface, diverse product range, competitive pricing, and reliable customer service, Shopee stands out as a trustworthy and reputable platform. Whether you're looking for electronics, fashion, home decor, or beauty products, Shopee has you covered. Start shopping on Shopee today and experience the convenience and satisfaction it offers.

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Phone numbers

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