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1.0 1128 Reviews

Shopee Complaints Summary

14 Resolved
1102 Unresolved
Our verdict: If considering services from Shopee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shopee reviews & complaints 1128

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Newest Shopee reviews & complaints

ComplaintsBoard
S
10:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopee parcel missing

I purchase few items from Shopee Malaysia, after purchasing showing that the item was picked up on 06-11-2019 [pos laju Bandar Dato Onn].
I wait untill today 13-11-2019, i still haven't received my parcel and when i kept checking the progress of delivery, but the progress until now just stop on 06-11-2019.
I do contact the seller for more information, the seller also say parcel already pick up on 06-11-2019. I reported this issue to the seller, the seller also say already report to Pos laju but no yet got any respond.
I do hope can heard from Pos laju what had happen regarding my parcel status in this case.
Thanks

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J
6:56 am EST

Shopee item has been delivered but not received the item.

I ordered an elecetric scooter tire and the type of payment is via 7 eleven. Then this morning (Nov 12, 2019) Shopee texted me that my item will be deliver this day. Then I check my notification this evening and it says my Item has been delivered but I did not receive any item from shopee. My address is correct and easy to find because I already order others item a month ago. Please take action of this concern/complain because I really badly need this item I ordered. Please track it for me and deliver this as soon as possible.
Here is the tracking Number: PH192045883897G
And the ORDER ID: 19110422255PV59

Please see attach photo. Thanks

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M
4:50 am EST

Shopee shopee express delivery (cainta hub)

Shopee EXPRESS, pano kayo tinawag na express? Mema lang? Two times na in-out sa hub nyo ung order ko but at the end of the day, DELIVERY ATTEMPT FAILED. Ano na? Expected to deliver ngaun ung order ko but after two days na delivery failed kayo, di na in-out sa hub nyo? My address is just around CAINTA. Kung di nyo maidedeliver, ako nalang pipick up! Kahiya naman sa inyo! Ni wala kayong update kung bakit FAILED yung delivery nyo! Ni walang text or twag sa akin to confirm my address kung d nyo man alam ung ppuntahan nyo. Buti pa ninjavan, black arrow mabilis lang. Kayo naturingang Shopee Express tawag sa inyo, walang kwenta!

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K
Kurimao
, US
May 22, 2022 10:59 am EDT

May gusto Ako ireport na delivery boy nyo Dito SA cainta. Laging mainit Ang ulo. Mataba sya na maitim. Hindi ko lang talaga sya ma tyempuhan. Tinataasan nya Ng boses Yung nanay ko.

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riz torres
, US
May 23, 2020 1:53 am EDT

Sino po ba pwedeng tawagan sa cainta hub ng shopee? Delay kasi yung order ko nasa hub pa nila 😭😭😭😭 please help me

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Shannon316
, US
Jan 17, 2020 9:39 pm EST

Worst courier ng Shopee itong Shopee Express Cainta. I never experienced this sa ibang courier. I will never select again this courier. Nagkamali akong ito pinili ko may ibang option naman gusto ko sana itry since Shopee EXPRESS. Sa Lazada kasi ung Lazada EXPRESS nila next day narereceived ko. Lesson learned.

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Death Leader trooper
, PH
Jan 13, 2020 9:57 pm EST

Sa mga nagbabasa nito kung wala pa order nyo.Ireklamo na sa gobyerno like dti.

A
A
Aldwin Diaz
, US
Jan 11, 2020 9:17 am EST

Naka ilang chat na ako sa customer service, unang chat ay regarding sa wrong delivery na pinadala ng seller, kinausap ko si rider about sa cancellation at nag agree naman sya at umalis, i chat the seller na cancel nlng order ko pero na tag na sa system nila na na received ko na daw yung items, idineliver ulit kinabukasan kaya na received yung item ng sister in law ko at nabayaran na, kaya ni return ko tuloy yung item kay seller, putik yung rider, alam na nga na cancel idineliver pa ulit, yung pangalawa naman ay shoppe express ulit at wala daw tao sa bahay, ni hindi man lang ako tinext dahil nasa hipag ko na yung pambayad at inaantay na din sya, kulang sa coordination, 1 text lang hindi pa magawa, abala talaga, hanggang ngayon wala pa ring update sa delivery, sabi ni cs wait 2 to 3 days ulit...

D
D
Death Leader trooper
, PH
Jan 07, 2020 9:45 am EST

Batuhin natin ng molotov yung cainta hub

G
G
Go Eunnie
, US
Jan 07, 2020 5:27 am EST

I ordered last Dec 14 and it reached cainta hub dec 27. They only delivered it to me Jan 4.

I have another order last Dec 15. It arrived at cainta hub dec 23 but until now I haven't received it. I wonder if it's because the item is bigger compared to my first order or because the date of payment is still far (deadline is on jan 23) whereas the deadline of my first order was jan 9. But i hope they send it soon though ㅠㅠ

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Qwerty12344567899
, US
Jan 06, 2020 1:23 am EST

Tara sugod tayo, hahaha may naka experience naba mag pickup?

J
J
johnzen zen
, US
Jan 06, 2020 1:39 am EST

Tara tngina may address ako kung san yan malapit lang sa Junction. Dec 21 pa andun saken wala pq din hanggang ngayon hayop nayan.

D
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Death Leader trooper
, PH
Jan 13, 2020 9:57 pm EST

Nasugod nyo?

Y
Y
Yssa Policarpio
, US
Jan 29, 2020 5:32 am EST

napuntahan nyu n po..?

B
B
bertsbes
, US
Jan 04, 2020 6:31 am EST

Ako naman nagorder ako nung 12.12, dec 23 nasa Makati Hub na daw, until now di parin nila dinedeliver yung package ko. Di ata alam ni shopee meaning ng express...

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johnzen zen
, US
Jan 04, 2020 1:58 am EST

Sino gusto sumama papunta jan sa Cainta Hub? Nakakuha ako ng address niyan jan lang pala sa Junction yan. Sa Marick Subdivision. Tara pwersahin na naten yang hayop na Cainta Hub na yan! Dec 20 pa andun parcel ko tngina 2020 na wala pa din mga hayop!

E
E
Elyza Louise Palo
, US
Jan 04, 2020 10:03 am EST

Pengeng exact address po lulisubin ko na din

J
J
johnzen zen
, US
Jan 06, 2020 1:30 am EST

350 irma st. marick subd. a. Bonifacio avenue, cainta rizal tara puntahan naten lahat para wala silang magawa! Mag iisang buwan saken anjan wala pa ding usad.

ComplaintsBoard
J
9:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopee ninjavan delivery personnel poor customer relations!

Good day Customer Support,

I am raising my complaint about the assigned delivery personnel who delivered my package earlier today, Nov. 8, 2019.
My Shoppee order is 19103017032XAAD and the Ninjavan (Own Packaging) is SOP468573696296622,

My complaint is about the working attitude of your delivery personnel, I don't know his name.
First, he called by phone to get verbal instruction about my location. He was not smart enough to take instructions causing
more hassle than convenience to me who's paying the exact delivery services. He was just very near my house when he turned to different location and was kind of blaming me for my instruction. His manner of communicating made me very furious as I have high expectations that Ninjavan only employs reliable logistics that will give customer the comfort of home shopping experience. When he finally reached my location we had an argument as to his taking of instructions that was so dumb, and he just talked back even after I reminded him that no matter what CUSTOMER IS ALWAYS RIGHT! He said that was the reason why customers like me are overly confident to just air out complaints because of that. I told him I will definitely file a complaint which he said "Go Ahead! I'm not scared!""

Second, he didn't bring a change. My package is Php 489 I gave him Php 1, 000 and he said he had no change and was asking me for the exact amount. I told him I also don't have a change so I have to get my package without paying or return it. So, he asked for a return. I returned my package. I already informed the seller in Shoppee too.

So, basically that's how Ninjavan is obviously poor in training their delivery personnel as to customer relations.
This is business, I pay so give me excellent service.

And for the disappointment and inconvenience your personnel is causing, I will no longer patronize Shoppe if they still
choose Ninjavan as a third party logistics. Maybe you are not yet prepared to do this business.

Complainant:

Jandha Ria Tabada

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A
3:22 am EST

Shopee playfool courier man luqman hp no 0176700985

Courier tracking mo :
MY193678898055E & MY192532198058E

Very bad courier service. 1st time Courier man just campak my parcel outside of my mailbox. 2nd time 2nd same courier man sengaja just letak keluar may parcel padahal parcel is small can put properly inside the box. Dah la never call, never send picit loceng my house. Lucky i jumpa dulu before other people take my parcel. What the hell with the courier man! Call him sms him never reply. Call shopee customer service never pickup. Please take action before this all [censored] courier man and bad customer service people will spoil your business!

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6:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopee courier

shopee nagtxt yung shoppee express nyo na on the way na daw yung rider. so nag expect ako na darating ngayon tapos biglang delivery attempt failed dahil insufficient time daw, samantalang 9am palang nagtxt na. Sana naman sinisigurado nyo dahil may pasok din po yung tao. naghihintay po. Buti pa nga ninjavan pag sinabing parating na biglang nanjan na sa gate. napaka lapit lang po ng cainta hub sa taytay. 15mins lang lalo na pag nakamotor. Sana shopee kung ano ang date ng delivery dumating po sana.

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M
1:21 pm EST

Shopee j&t express carrier

I ordered to shopee a week ago and J&T express is the carrier of this specific reseller . They never delivered my package but then they tagged the status as customer is unavailable. Also they never sent me a notification or even called my phone to let me know at least that they are near to deliver my package. I am very upset with this matter. Hope you take action with this delivery process.

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12:37 am EST

Shopee cancellation of order by shopee

My account details:

Rosalie yu gothong
[protected]
We care home health care
Alpa centrum lopez jaena st, subangdaku, mandaue city, visayas, cebu, 6014

My order details
Shop name: mr. d grocery caz. ph
Order id. 19102912510e1en
Order date: october 29, 2019
Payment date: october 30, 2019
Mop: chinabank cash deposit
Items: #6 selfie lights
Amount: p-441.00-

I ordered last oct 29, 2019 and made payment the following day oct 30, 2019.
Attached are photos of order and payment and also cancellation by shopee.
Then I received notification 11/03/19. that's just crazy.

First time to happen to me that is why I am very frustrated.

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11:20 pm EST

Shopee driver of shopee express

We all Know its a delivery door to door, that why it has a delivery charge now he (the driver) wants me to pick up My delivery outside our Building?.. IM suffering now of hypertension so i cant really entertain him for me as a Client to go down in my office building to him so i can pick up My delivery?. Then he call me explaning shopee doesnt reimberse their parking fee if he parks so he cant delivery My package...

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5:35 pm EST

Shopee pampers diapers

I want to complain my experience in ordering this Pampers diapers..I order a lot here in shopee but it's my 1st time to encounter a scammer..I pay it tru online banking(BDO)..I already paid the exact amount of that product of 385 pesos in their bdo account which is [protected] but then still now there is no updates and it's about month now and they cancelled it..how can I get my money back or my order..please help.ss

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Update by Rj ubaldo
Nov 03, 2019 10:17 pm EST

I paid the exact amount of 385 in my order Pampers diapers in there bdo account number [protected] but they did not update me and they cancel my order. how about my payment to them..how can I refund it. Please help me.

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M
11:42 pm EDT

Shopee courier services

This black arrow courier services is ridiculous. They are so lazy to deliver the order on time. It Will take 2-5 business days even though they already have the orders on their Offices. What is the use of the delivery date if they can even deliver it on the said date?. Even though on the tracking they already have the orders. They are also rude. They did not even try to deliver my order and when I checked the tracking they said I refused the order. What the hack! SUCs a lair courier services. I already had a lot of orders and this is the first time i've encountered such. Please do something about this.

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U
2:58 am EDT

Shopee black arrow express (bae)

Can Shopee remove this courier?
Can Shopee have their own courier instead of using [censored]ty third parties?

I paid for the shipping fee.
I waited for almost 2 weeks and the package was just sitting at BAE's HQ. I am just 13KM away why the heck will it take 2 weeks.

Thank you.

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M
5:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee case number reference #[protected]

Hey Shopee,

Regarding for the case number #[protected], hope you can find the issue.

Okay! According to your email, you claimed that you've verified the seller has sent the product and my request for the refund was cancelled. Is it that easy? What about me? I never received it until now. The parcel is sim card and it's supposed to get before I go to Australia. Now I'm already back in Singapore. What if the thing is lost in somewhere? What if the postman misplaced it? I already check with all the house members and nobody saw that thing. Why do I need to take those responsibilities? What if I ordered expensive things and happen like this then I still lose my money? That means you Shopee never care of your customer. Your service is just a piece of [censored]. I called to your customer service ph +[protected] for many times and nobody picked up all the time. What does that mean? Cheating Customers like that? I have been using this for around 2 years. Is this the way you treat to your regular customer? You and your app are not reliable and your shopee sell also. I send message then I cannot cuz that sgteknik blocked me. That is so funny. The true colour of you all so so funny... I want my full refund as soon as possible.
Otherwise, note that you lose a valued customer and I will let all my friends know this thing. I will review this in everywhere.

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Update by May Thet Zaw
Oct 31, 2019 5:55 am EDT

this is the reference that I bought this sim card and you have emailed to me like this.

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1:05 am EDT
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Shopee courier j&t

I placed an order last 10/25 at 9.30, J&T picked up the order same day at 20.26.. from that day I am checking the order status time by time to make sure that I am updated but days passed by there's no update, no call from the courier. Then when I checked today it was already RTS return to seller for such reason that customer reschedule the delivery. I DID NOT RESCHEDULE THE DELIVERY BECAUSE IM WAITING FOR IT! AND HOW CAN I DO THAT IF IM NOT RECEIVING ANY CALL FROM THE COURIER! Do something about this. I used my coins for this order then they just cancel it. FIX IT ASAP! DELIVER THE ITEM OR REFUND BACK MY COINS!

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6:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee sellers who are scammers

Dear Sir/Madam,

Please to all buyers be cautious about sellers who are scammers! Products too cheap and too good to be true? So, it is! You will not get the product that cheap. First, they will ask you to whatspp them or for you to give telephone number to them and they will contact you. Do not give your contact number to them or communicate with them outside shopee chats. Also, do not be tempted by sellers with the availability of the products and cheap costs of them. Speak to them on Shopee chats and you will soon find out that they are scammers and not genuine sellers!

So, watch out when shopping on Shopee. I have reported the scammers to Shopee and apparently, they cannot do much about this! So, you will need to watch out yourself and look for reviews and Sellers profile.

Thank you for listening.

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C
Cassandra Xing
, PH
Jan 09, 2020 10:52 am EST

That’s sad that they cannot do something about it, while they can suspend my account permanently because me & my husband are using the same phone in accessing our shopee account. They suspect us in having multiple accounts.

I also reported more or less 10 overseas shops that does not fulfill orders but they are still operating at shopee.

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E
1:47 am EDT

Shopee sunglasses

Hi good morning. Dineliver po ni shopee express today yun item ko pero di nya binalik yung sukli sa anak ko. Pano po ba marereturn yun kasi allowance po yun ng anak ko. 1000 po yun binigay ng anak ko sakanya and 48 pesos lang yung item. Please paki balik po yung suli shopee express.. Please respond po or kindly call me [protected] mamaya po pagka out ko 9pm. Thank you

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9:34 pm EDT

Shopee payment are all ready done but the seller are ignoring to sent me the goods... that I paid..!

I had made a purchase of "salt marvellous brew flavour grape bubblegum 35 mg" 2 pc from ks0710 / vivaport vape store in shopee 23.10.2019/ 0935 hrs (oder id = 19102309359xftd) after waiting for 4 day I have cancelled my oder because the seller are not respond to any of my oder that I all ready paid..! Even after my cancelled request are made the seller did not replay after 6 day of waiting..!

Why are this kind of seller are allowed to sell in shopee? The supposed be banned! And why are shopee not doing anything about it..? Because of this... My interest in buying in shopee are gone... And many of my friend also afraid buying from shopee after knowing about this.

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12:54 am EDT
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Shopee swimming suit

The seller didnt ship the parcel even few days after I made the payment. I checked by using the tracking number and the page mentions no related parcel is found. I wanted to confirm with her but my message was seen with no reply. As can be seen from the picture I provide, even though she is online.
Please help me to resolve this issue as soon as possible. Thank you very much!

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12:01 am EDT
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Shopee completed status but not delivered

Hi, i ordered two pieces of clothing from ZANZEA brands which stated that the order is completed and ready to be rated. However, no items were actually physically delivered to me and I really hope Shopee could solve this issue for me please. I preferable would want the items instead of refunds hence why I hope that my matters could be really resolve. Thank you.

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12:40 am EDT

Shopee withdrawal money have not transferred

On 3rd october 2019 I have withdrawal money rm76.44 from shopee to my bank account... But on 11th october 2019 in shopee it put that I had received the money in my bank.. But I check for it.. It did not bank in yet.. I have call the shopee customer service they ask for bank statement.. I have sent them all... Since that I am calling the shopee customer service they are not attending any calls... I have bank statement proof that I haven't received the money... I just hope thats a good solution for this... If not I have to lodge a report against shopee

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Shopee Customer Reviews Overview

Shopee is a popular online shopping platform that has gained a lot of positive reviews from its users. One of the most appreciated features of Shopee is its user-friendly interface, which makes it easy for customers to navigate and find what they are looking for. The platform also offers a wide range of products, from electronics to fashion, at competitive prices.

Another positive aspect of Shopee is its secure payment system, which ensures that customers' personal and financial information is protected. The platform also provides reliable delivery services, with many customers reporting fast and efficient shipping.

Shopee's customer service has also received praise from users, with many reporting quick and helpful responses to their inquiries and concerns. Additionally, the platform offers various promotions and discounts, making it an attractive option for budget-conscious shoppers.

Overall, Shopee has received overwhelmingly positive reviews from its users, with many praising its ease of use, wide range of products, secure payment system, reliable delivery, and excellent customer service.

Shopee In-depth Review

Website Design and User Experience: Shopee's website design is sleek and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, ensuring a hassle-free browsing and purchasing process.

Product Range and Availability: Shopee offers a wide range of products across various categories, ensuring that shoppers can find everything they need in one place. From electronics and fashion to home decor and beauty products, the platform has a diverse selection to cater to different preferences and needs. Additionally, the availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Shopee is known for its competitive pricing, often offering products at lower prices compared to other online retailers. The platform also frequently runs promotions and discounts, allowing shoppers to save even more. With a range of deals and offers available, customers can enjoy great value for their money when shopping on Shopee.

Customer Service and Support: Shopee provides excellent customer service and support. Their responsive and helpful customer service team is readily available to assist with any inquiries or issues that may arise. Whether it's through live chat, email, or phone, Shopee ensures that customers receive prompt and satisfactory assistance, enhancing the overall shopping experience.

Shipping and Delivery: Shopee offers reliable and efficient shipping and delivery services. The platform partners with reputable logistics providers to ensure that orders are delivered in a timely manner. Shoppers can track their packages and receive updates on the delivery status, providing peace of mind and convenience.

Return and Refund Policy: Shopee has a fair and transparent return and refund policy. If customers receive damaged or incorrect items, they can easily initiate a return or request a refund. The process is straightforward, and Shopee strives to resolve such issues promptly, ensuring customer satisfaction.

Payment Options and Security: Shopee offers a variety of payment options, including credit/debit cards, bank transfers, and e-wallets, providing flexibility and convenience for shoppers. The platform also prioritizes security, implementing robust measures to protect customer information and transactions, giving users peace of mind when making purchases.

Trustworthiness and Reputation: Shopee has established itself as a trustworthy and reputable online marketplace. With millions of satisfied customers and positive reviews, the platform has gained a strong reputation for delivering quality products and reliable services. Shopee's commitment to customer satisfaction and transparency further enhances its trustworthiness.

Mobile App Experience: Shopee's mobile app offers a seamless and user-friendly shopping experience on the go. The app is well-designed, with intuitive navigation and features that make browsing and purchasing convenient. Shoppers can easily access the full range of products and enjoy exclusive app-only deals, enhancing their overall mobile shopping experience.

Community and Social Features: Shopee fosters a vibrant community through its social features. Users can interact with sellers and fellow shoppers through comments, ratings, and reviews, creating a sense of community and trust. The platform also hosts various campaigns and events, encouraging user engagement and participation.

Overall Shopping Experience: Shopee provides an overall excellent shopping experience. From the user-friendly website design to the wide range of products, competitive pricing, and reliable customer service, every aspect is carefully curated to ensure customer satisfaction. Shopee's commitment to continuous improvement and innovation further enhances the overall shopping experience.

Pros and Cons:

  • Pros: User-friendly website design, wide product range, competitive pricing, excellent customer service, reliable shipping and delivery, fair return and refund policy, multiple payment options, trustworthy reputation, seamless mobile app experience, vibrant community and social features.
  • Cons: Occasionally, some products may be out of stock.

Conclusion and Recommendation: Shopee is a highly recommended online marketplace that offers a seamless and enjoyable shopping experience. With its user-friendly interface, diverse product range, competitive pricing, and reliable customer service, Shopee stands out as a trustworthy and reputable platform. Whether you're looking for electronics, fashion, home decor, or beauty products, Shopee has you covered. Start shopping on Shopee today and experience the convenience and satisfaction it offers.

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Phone numbers

+65 62 066 610 +62 213 950 0300 More phone numbers

Website

shopee.com

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