Shopee
reviews and complaints

Guys please help me. Is there a way I can get a refund. Its been a month since a requested for refund. But seems shoppee is ignoring me. I called several times. And followed up. But nothing happens.

Last oct 28 I ordered an item worth 10k from shoppee (seller), payed using my credit card. I need to wait until nov 8 for the delivery, after the said day, nov 9, no item was delievered and yet the status was completed. Thats the time contacted shoppee and requested for a refund, I followed it up frequently but seems shoppee is ignoring it. No follow up, no plans. All I got is referrence number. I am so frustrated. I dont know what to do.
The last conversation I had with this edhel [protected]) she said "wala na silang magagawa", because they already paid the seller (which was banned nov 2), how stupid of shoppee to give the money to a banned seller without the item. And they said that they need the seller to call them up to loft the account. For how long? Do u possibly believe that the seller will call back? I asked this edhel to call the seller but the guven number was not accessible. I asked for an option or any other plan to have my refund, and they said "there is nothing we can do" wow!...

Is there someone here who could help me to talk to the higher admins of shoppee. Or what are the options I need to do to solve my case.

I plan to sue shoppee and take legal actions on this case if no response or actions are made.

: (

Tatlong beses nag fail yung delivery attempt, pero wala namang abiso, ni isang text o tawag galing sa Courier, WALA. Nag request din ako sa helpdesk ng Shoppee na for re-delivery sana, pero wala mema lang sila. Ngayon na tag na daw as return to seller kaya ayun sayang oras pag antay ng item. HASSLE SOBRA.

Wala na ko pake sa item ko. Gusto ko lang masisante yung courier na yan! Dapat kase pwede nalang mag pick up mula sa hub e! WA KWINTA .

Napaka dali sa courier na dayain sistema e, kaya kayo ireport niyo agad. Baka ma tag pa or ma black list yung address niyo

Cainta hub ano na po? Ilang days na simula nag orders received yung order ko..but until now wala parin? Pano nyo nasabi delivery attempt failed eh wala nmn kayong text at tawag sakin... Baka pagkatapos pa ng okasyon na pagagamitan ko nyan saka pa dumating? Gagamitin ko yan nov.30 2019 kaya kung d yan makarating sakin before mag nov.30 d ko na tatanggapin yan... Nakakabanas kayo ngaun lang ako nakaranas ng ganito... D ako magmemessage sa inyo kung d ko kailangan yan... Para sa birthday po ng anak ko yan na mag 1 year old..baka nmn po maideliver nyo before nov.30... O kaya bigyan nyo ko complete address nyo ako nlng kukuha...

Its been 1 month now that i want to order an item shoppe phil thru my shoppee pay account i have beeb top for the amount needed but its been deactivated. From October 24 until this date ive been contacted so many times the costumer service of shoppee phil. And also emails but until it doexnt any solutions regarding my concerns. I already give the necessary information that they need for my account. How long i should for them to fix this issue. I need to order the item, we badly needed for the project at work. Here is my email address " [protected]@gmail.com. I hope someone can help me to fix my concern.

This buyer ordered my kid's preloved crocs shoes, and schedule the shipping right away (nov.11). What i am complaining as a seller was that i received the "returned to sender" package for no reason. When we opened the parcel its a different item we even had a video opening it.instead of good condition crocs shoes, we got a very dirty cheap shoes.(see photos).i don't know who's to blame. When i tried to call the buyer's number i found out that she didnt ordered for it and someone's using random numbers. Shopee how do you approved accounts like that.please show concern also for sellers like me as this was not my first complain. Please take actions on this. We also think that the package that was so supposed to be returned was really tampered.

This is jackie lou vea and i want to apologies for the complain. Recently I've been experiencing worst through your company and the merchants as well, for the wooden peg toys it says in the description 8quantity but I received 7 pegs only and also i made a payment through online (dragon pay) but on the description it says COD?!, and now another delivery has made and I ordered for 1pc tshirt but they delivered 2pcs same shirt and size and made a payment of 500+?! What is going on SHOPEE? I usually order here on SHOPEE but these past terrible experiences I dont think I will continue ordering here! Please get back the other shirt and bring back my money and also give back the other wooden peg!

Ayon sa logistic tracking Order has been delivered na pero wala namang delivery o parcel ang dumating dto. November 21, 2019 kahapon lang pero wala kaht anino ng nagdedeliver ang nagpnta dto sa address ko. Nasaan na ung parcel ko at sino ang tumanggap o nagbayad ?baka pwede naman pakisend saakin kung sno may hawaK na delivery man ng parcel na un. Tgal tagal ko ng hnhntay tapos order has been delivered e wala naman dumadating

ordered and payed for the items. Tagged as delivered but no item was recieved. Ask for a refund and even the refund is too slow to happen. Been scammed for 3rd time now and yet nothing is happening.

I have contacted and filed for a refund and still refund is nowhere at all. Whts worst is that it is my 3rd time to get this scam. And now even getting the refund is too slow and such a hassle where in fact i have paid the item the day the order was placed. It seems that they do not bother to investgate at all

I ordered 13 items in one shop. I received 11. 4 of these 11 are damaged. I tried to contact the seller via a wrong cellphone Number, printed in the label of the parcel and via email many times. Nö reply. I contacted the shopee costumer service. At least 10 messages. They promised me to contact the seller. Nothing happened. I do not accept the idea of shopee to return the items (I have not received), to get my money for the items back (not for the shipping) and to place a new order with new costs for the delivery. Why should I have extra costs for the mistake of the seller? The shopee costumer service has not helped me, not even a little bit.I just received a message that the case is closed now and my money is lost.

Thank you shopee ! If this is their policy, that they will not help the costumer to get what they have ordered but supporting the seller, stealing money, wow!

I never had an experience like this before with Amazon or Lazada!

Jottpeh

Seller noticed that the item is already completed but i do not received any helmet. Seller also indicated that they are not supporting COD but payment thru bayad center, banks, 7-eleven, etc. I paid at 7-eleven expecting for the helmet to be processed but until now i do not receive any updates. I hope it will get corresponding action. Im very disappointed shoppee because it was my first time to order in your online shop but it end up with this scam. Im just asking for the refund of my payment.

My item stuck in ECBC since 6 November. What's wrong with my parcel? ERA563043316MY Please let me know 😀 This is first time my item stuck for so long. Poslaju always has good service so I never had such problem in the past years. I just wanted to know before I had no choice to file for refund 😣☹️ Thank you for taking the time to read this. Please reply to my email address [protected]@gmail.com

I purchase few items from Shopee Malaysia, after purchasing showing that the item was picked up on 06-11-2019 [pos laju Bandar Dato Onn].
I wait untill today 13-11-2019, i still haven't received my parcel and when i kept checking the progress of delivery, but the progress until now just stop on 06-11-2019.
I do contact the seller for more information, the seller also say parcel already pick up on 06-11-2019. I reported this issue to the seller, the seller also say already report to Pos laju but no yet got any respond.
I do hope can heard from Pos laju what had happen regarding my parcel status in this case.
Thanks

I ordered an elecetric scooter tire and the type of payment is via 7 eleven. Then this morning (Nov 12, 2019) Shopee texted me that my item will be deliver this day. Then I check my notification this evening and it says my Item has been delivered but I did not receive any item from shopee. My address is correct and easy to find because I already order others item a month ago. Please take action of this concern/complain because I really badly need this item I ordered. Please track it for me and deliver this as soon as possible.
Here is the tracking Number: PH192045883897G
And the ORDER ID: 19110422255PV59

Please see attach photo. Thanks

Shopee EXPRESS, pano kayo tinawag na express? Mema lang? Two times na in-out sa hub nyo ung order ko but at the end of the day, DELIVERY ATTEMPT FAILED. Ano na? Expected to deliver ngaun ung order ko but after two days na delivery failed kayo, di na in-out sa hub nyo? My address is just around CAINTA. Kung di nyo maidedeliver, ako nalang pipick up! Kahiya naman sa inyo! Ni wala kayong update kung bakit FAILED yung delivery nyo! Ni walang text or twag sa akin to confirm my address kung d nyo man alam ung ppuntahan nyo. Buti pa ninjavan, black arrow mabilis lang. Kayo naturingang Shopee Express tawag sa inyo, walang kwenta!

Good day Customer Support,

I am raising my complaint about the assigned delivery personnel who delivered my package earlier today, Nov. 8, 2019.
My Shoppee order is 19103017032XAAD and the Ninjavan (Own Packaging) is SOP468573696296622,

My complaint is about the working attitude of your delivery personnel, I don't know his name.
First, he called by phone to get verbal instruction about my location. He was not smart enough to take instructions causing
more hassle than convenience to me who's paying the exact delivery services. He was just very near my house when he turned to different location and was kind of blaming me for my instruction. His manner of communicating made me very furious as I have high expectations that Ninjavan only employs reliable logistics that will give customer the comfort of home shopping experience. When he finally reached my location we had an argument as to his taking of instructions that was so dumb, and he just talked back even after I reminded him that no matter what CUSTOMER IS ALWAYS RIGHT! He said that was the reason why customers like me are overly confident to just air out complaints because of that. I told him I will definitely file a complaint which he said "Go Ahead! I'm not scared!""

Second, he didn't bring a change. My package is Php 489 I gave him Php 1, 000 and he said he had no change and was asking me for the exact amount. I told him I also don't have a change so I have to get my package without paying or return it. So, he asked for a return. I returned my package. I already informed the seller in Shoppee too.

So, basically that's how Ninjavan is obviously poor in training their delivery personnel as to customer relations.
This is business, I pay so give me excellent service.

And for the disappointment and inconvenience your personnel is causing, I will no longer patronize Shoppe if they still
choose Ninjavan as a third party logistics. Maybe you are not yet prepared to do this business.

Complainant:

Jandha Ria Tabada

Courier tracking mo :
MY193678898055E & MY192532198058E

Very bad courier service. 1st time Courier man just campak my parcel outside of my mailbox. 2nd time 2nd same courier man sengaja just letak keluar may parcel padahal parcel is small can put properly inside the box. Dah la never call, never send picit loceng my house. Lucky i jumpa dulu before other people take my parcel. What the hell with the courier man! Call him sms him never reply. Call shopee customer service never pickup. Please take action before this all [censored] courier man and bad customer service people will spoil your business!

shopee nagtxt yung shoppee express nyo na on the way na daw yung rider. so nag expect ako na darating ngayon tapos biglang delivery attempt failed dahil insufficient time daw, samantalang 9am palang nagtxt na. Sana naman sinisigurado nyo dahil may pasok din po yung tao. naghihintay po. Buti pa nga ninjavan pag sinabing parating na biglang nanjan na sa gate. napaka lapit lang po ng cainta hub sa taytay. 15mins lang lalo na pag nakamotor. Sana shopee kung ano ang date ng delivery dumating po sana.

I ordered to shopee a week ago and J&T express is the carrier of this specific reseller . They never delivered my package but then they tagged the status as customer is unavailable. Also they never sent me a notification or even called my phone to let me know at least that they are near to deliver my package. I am very upset with this matter. Hope you take action with this delivery process.

My account details:

Rosalie yu gothong
[protected]
We care home health care
Alpa centrum lopez jaena st, subangdaku, mandaue city, visayas, cebu, 6014

My order details
Shop name: mr. d grocery caz. ph
Order id. 19102912510e1en
Order date: october 29, 2019
Payment date: october 30, 2019
Mop: chinabank cash deposit
Items: #6 selfie lights
Amount: p-441.00-

I ordered last oct 29, 2019 and made payment the following day oct 30, 2019.
Attached are photos of order and payment and also cancellation by shopee.
Then I received notification 11/03/19. that's just crazy.

First time to happen to me that is why I am very frustrated.

We all Know its a delivery door to door, that why it has a delivery charge now he (the driver) wants me to pick up My delivery outside our Building?.. IM suffering now of hypertension so i cant really entertain him for me as a Client to go down in my office building to him so i can pick up My delivery?. Then he call me explaning shopee doesnt reimberse their parking fee if he parks so he cant delivery My package...