Shopee
reviews and complaints

To whom it may concern

Please note that seller with id name alipay2wechat is selling counterfeit microsoft office software with so called genuine title, openly in your good platform.

Kindly investigate this matter as this will give bad reputations to your platform that indirectly shows that you supporting piracy.

I believe u will take serious action to this seller whom sells counterfeit and pirates software. Please refer attached picture for your reference.

After updating the application, my account was logged out and I can't remember the account i used to log in. Since i am interested to buy something, I signed up a new account and I was given a welcome voucher and free shipping codes. But when i applied the vouchers, its not working. i even followed the minimum spend for the vouchers. I tried to contact the chat support team but they told me that there is an unusual activity like false order or voucher abuse. They provided the voucher and they told me that i was abusing the vouchers? What the?! They should have not provided it in the first place if they dont want the customers to use. and while i was on the chat with Jasper A. he suddenly ended the chat. So rude. I do work as a customer service also and that is not a good customer service. Screw Shopee. Shopee loves to scam.

pembayaran telah dibuat tetapi slip pembayaran dari mesin ATM tidak dapat dikeluarkan untuk saya buktikan pembayaran item tersebut kepada pihak shopee.Pihak shopee telah membatalkan pembelian terhadap item tersebut sedangkan saya telah menjelaskan pembayarannya.Oleh sebab itu, saya ingin mendapatkan kembali duit yang telah saya bank-in kepada pihak shopee.Saya telah meminta pihak bank BSN untuk memberikan saya butiran terperinci pembayaran sebagai bukti bahawa saya telah pun berjaya membuat pemindahan duit ke akaun shopee.Saya harap pihak shopee dapat mengembalikan duit saya sebanyak RM55.96

Im customers at the shopee and already buy any item at shopee online and pay at online banking and pay via credit card paymethod its change... And after 24hour send mesej to me my order submison is cancle... Why? Shopee is fake! Saya betul2 geram dengan itu... Selepas pembayaran dengan tiba2 seller cancle barang yg saya order. I want viral the case! Bagi semua customer tahu shopee ada lah penipuan dan kes refund 12hari masa berkerja... What the [censored]? Lepas pembayaran untuk refund balik tak de report untuk kes refund... What the [censored]?! I want viral this case its fake! Fake! Fake! Shopee is fake!

I bought 2 powerbanks what they've sent to me are both defectives, but since it was a trusted official store of romoss i did not checked the package when i first received it and just tap right away the order received button, so the official store of romoss which is being handled by smartifact tech. Inc. Agreed that they will be replacing it if i will be paying for the shipping fee which i did and send back the defective ones to them, they have confirmed that they were able to receive the defective items but till now they havent send the replacement and its almost a month now since this situation started i kept on sending them messages but to my dismay it was all in vain since it is still pending and keep on giving me negative feedbacks, its so unprofessional.

Just want to report one of your riders, who passed by congressional ave.cor.mindanao ave 30 mins. ago. Riding his motorcycle bike with SHOPPEE EXPRESS written on the box. He was hurriedly overtaking vehicles he passed by including mine and keeps on making an excessively loud horn! I thought he was making a right turn, and when my vehicle is about to turn right, he stopped and will go straight lane. I was shocked, with this kind of reckless driver he is!
His bad manners and attitude in driving is tolerable so i decided to stop and take down my windshield and told him ("grabeh ka makabusina at mag over take akala ko mag turn right ka!")
Imagine what did this rider do? He made an obscene hand gesture! A middle finger! A very disrespectful human being!
Pls, monitor who's rider is this. With that kind of attitude on the road.
I hope he'll be given the right and proper punishment.
Im a mother, and working at the news department on TV network. I don't allow it and it is not bearable.

T

Unhappy customer
Barang order 31 may sampai sekarang belum terima lagi...called shoppe ask for advise suruh tunggu sampai 17th June, jika tak sampai juga boleh file refund next following day. .Refund Sudah file 19th June .sampai sekarang pun tak dapat terima lagi feeback atau refund dari shopee hanya received email say "we need 3 days for investigation ", sekarang sudah over 13 days masih belum lagi terima positive feeback dari shopee instead of keep sending me email again and again that we need "3 days for investigation "...truly disappointed with shopee response.. pls refer .attachment of my order for your ref, we have paid the goods plus courier service, the ABX should deliver goods to my door step instead of instruct us go self collection at thier office in SP...this is not right to me as we already paid them the courier charges. Thier Logistic or ABX are assigned by shipper they should settle the issue within themselves instead of delay customer refund...please look into this issue ...much appreciate ..thanks

My shop's name is ohhowchichi, with the email address [protected]@yahoo.com. Shopee has got to be the worst CS I have ever encountered. I have raised so many issues already, almost months have passed and still no resolution. Worse, the issues are suspiciously getting more complicated and bigger in number. I am getting a feeling that my account is being sabotaged. I have lost so many possible sales already because of this. I have requested for a callback and I was promised to get one but until now, I still haven't gotten any. 1 representative and 2 supervisors already said I would receive a call. And nobody can explain anything, no solution, always apologies, always saying that they're gonna forward it. The 24-48 hour timemark they give me always reaches weeks! Who would be liable for the losses I get because of the system glitches and inefficient customer service? And they are charging sellers for every transaction for that crappy service? The audacity to penalize sellers also when they themselves should be penalized for so many unacceptable mistakes and faults!

Order #19061810437R7P8 Got the Cash on delivery today, opened the package in front of the delivery man and let him see the items he delivered was missing 1 order. I ordered 4 items and got only 2. He doesn't agree not get the full payment and pass me on to the seller. The seller refused to send me the missing product unless I order again. This is a complete scam!

Reference # [protected]

After placing my several order for days and the order are paid thru bayad centers, shopee philippines has froze my account (account limited) for what? I went to chat support to inquire what happened to my account and the agent told me that their system detected my account for violating their rules so I asked which rule(s)? They gave me the list of the rules that I might have violated and caused my account to get limited and so I explained to the agent that I dont see any rule I have violated. Long story short, the agent finally pointed out the violation I have committed and guess what that violation is?! For borrowing my friend's gadget to LOG IN my account while my gadget is out of order! This is the first time I have heard such a rule that will freeze the buyer's account. First and foremost, if they dont allow to let someone else LOG IN (please note, not create an account) on your gadget, then while didn't they block this feature to log in different account on the same gadget?

If anyone has any suggestion to help me go after them to return the shopee coins they took from me worth 2, 000 Php which I have earned thru their recent cashback program, please dont hesitate me let me know.
I dont care if they wont return my account as long as they will give my shopee coins worth back or let me return all the orders I had and refund my money back.

My argument is this, if they deem the transactions to be invalid for whatever reason they it to be then why wait for days until I have fully paid all the orders before they freeze my account when they could have done that early on?

My order #19052017455FTVU

[Shopee Philippines][Case Number15232073

After a month of contacting Shopee support through chat, phone conversations an email with nothing but promises and the seller 3cofficialstore.ph actually laughing at my attempts for a refund or replacement of faulty android box I guess the reality is they are theifs and liars both. Promises by support to investigate have ended up with them admitting if the seller does not agree to do anything then Shopee will not either. Especially if it's an overseas seller. The mentality is once they have your money screw you!
The seller is crude, laughs directly at your efforts and this is ok with Shopee.
I lose a little 3, 519 pesos but for them in the long run, they lose much more.

Your BPI OTP is 617850 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

Your BPI OTP is 783647 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

Your BPI OTP is 933053 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

Your BPI OTP is 394049 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

Your BPI OTP is 608274 for your ongoing transaction at Shopee Philippines Inc using your card ending in 4460. Call 89100 if this is not your purchase.

A recent transaction of PHP969.00 at SHOPEE PHILIPPINES INC [protected] PHL on 06/25/19, 6:33PM using your primary BPI card ending in 4460 was declined due to insufficient credit limit. Need extra credit limit? Please call 89-100 or visit your nearest branch for assistance. Thank you.

I need an explanation from XPOST. Malalaman ko kapag may magdedeliver na XPOST sa office ko, sinadya ko na sa office ko ipadedeliver kasi palaging may tao, never nawalan ng shift ang office ko. However, to my great dismay, I was looking up for my order sa Shopee and found out sa status niya na "Return to Seller Initiated" tiningnan ko kung anong meaning niya, and that flared me up, paano niyo naman po ibabalik sa seller agad ni walang text at notification from you na magdedeliver kayo, walang tawag and walang delivery attempt certainly. I don't know what's been happening to your system. But please, kawawa naman yung sellers na hindi maibalik sa kanila yung items, and ying customers na nagbayad at hindi COD transactions.

Its says that idedeliver nila kahapon and then bakit po bigla nag "Failed Delivery"? Kung hindi man nila makita yung address bakit hindi nila ko tinry kontakin for location? Ang dalas kong umoorder sa Shopee but this is the first time na nangyare 'to. So DISAPPOINTED! LBC and XPOST PAKI AYOS LANG! Kase ang tagal kong hinintay then biglang magfefailed lang!

sinungaling na shipper. lahat ng tao nyo palpak at sinungalung. nagresched ng delivery kahit walang 1st attempt? di ako umalis ng bahay. lahat ng order ko ganyan ginawa nyo. sinisira nyo ang seller mga walang kwenta delivery boy nyo. mamatay na kayo. wala akong order na di nareschedule. wala namang dahilan na binibigay. sinsira nyo ang mga seller ng shoppe wala kayong kwentang shipper. mga sinungaling at tamad tauhan nyo. masasapak ko muka ng mga yan pagdeliver ng item ko sa gigil ko sa inyo.

my order was supposed to arrive today June 20, 2019. But no parcel arrived, when i checked xpost tracking service it said: delivery unsuccessful due to consignee unavailable, when i was in the house the whole day. And that package was on their warehouse last June 10. It was very disappointing i didn't even received any follow up message or call if they needed additional direction if they didn't know
my address.

We ordered a PS3 last june 13 and we make an over the counter payment thru dragon pay. The seller prepare the parcel same they and ninja van pick up the parcel june 14 with a tracking no of SOP181861022825761. Arrived at sorting hub Metro manila taguig make parcel measurement update june 15 and arrived sorting jub again same day.Vehicle delivery on the way last june 19 and by afternoon it arrived on the address written but to my dismay i received WRONG parcel because it consist of kitchenwares which i haven't ordered. I don't know who are the one's to blame but im expecting an action from the management ASAP. Remove untrusted and unworthy employees and have a clear partnerships with your trusted couriers.

I want to cancel my order. But the seller is non-responsive. I will be leaving soon and might not be able to receive my orders.

I have ordered some items from this shop, however, the seller is non-responsive to all of my queries despite being online. It's been 3 days already. And I want to cancel my order because of it. How can I cancel my order?

Hoping for your respond. Thank you.

i ordered 7 pcs. of usb otg but 1 of this is not working, i contact the seller to return/refund the item which is not working but it has no response, i just want to complaint the factory goods seller because of being responsive to their customers before shipping the items it didn't contact the customer unlike the other seller that i have been experienced before they contact me before shipping i hope u can help me to return/refund the item that i complaint thank you very much

Vulcan Post reports "Shopee's partnership with Singaporean logistics startup NinjaVan handles all deliveries so sellers don't have to." And if you look around, Ninjavan is one of the worse logistic companies there is here in the Philippines. There is an enormous amount of complaints with the NinjaVan company.

My last order, I highly suspect collusion from Ninjavan, Shopee and the seller and I provide images showing poor service. From the moment I placed the order it appears the glue was placed to slow my order. The two images I provide speaks it all.

The very first thing that comes up is no Air WayBill for the order. Really? I mean how can a store stay in business if it cannot do the simplest of paperwork. VERY IMPORTANT, notice the order was packaged to be delivered!

Days go by. Even up to and passed the day it was to be shipped. The day after it was supposed to be cancelled, the store says it doesn't have the black color robe I ordered. Really? Then what did you try to ship to me when you found out you did not have the ARB? You had black then but no black now?

Last Sunday, the order left the last sorting. Every order I ever had delivered, when it leaves Laguna Cabuyao sorting, it is here in my town and out for delivery in 24 hours. Not 99% of the time, 100% of the time. Well that is the way it was but no more. Ninjavan would just avoid the final scan and sit on the package until the day it was to be cancelled then deliver it.

No MORE Ninjavan / Shopee

Collusion is a bad habit to play on your customer base.

I told Shopee to deliver the package and not make me wait for days and days anymore but they did not do it. Today, they will try to deliver but I will not pay. I told Shopee to deliver it or cancel the order. I was not going to allow Ninjavan waste anymore days.

What started the problem was I made orders for Mothers Day. It was a total of four orders made and these orders was made at the same time. I got 3 of the orders on time. No wait. Well before Mothers Day. But one order was having some issue. Ninjavan picked up the order but it was not going to the first sorting. This typically takes a few hours. *I have 3 orders!* A day goes by with no sorting. My delivery should be OK. Day two and if it waits any longer I may not get this delivery on time so I email Ninjavan. Instead of trying to help I was told "it is still in the delivery schedule" which it was but it was going to be very late and should not have been. The email from Ninjavan was very much insulting and that is what I told to Ninjavan. From that moment on ALL my orders are delayed.

I even made an order that the store would not even fill. Ninjavan would get my order to my town and just hold the order until it was going to expire (auto-cancel) and they would deliver it on that day I found. So this told me that Shopee was in collusion with Ninjavan to slow my orders.

I am a HUGE online shoper. I have never experienced anything so CHILDISH and with so much abuse towards the customer.

Check the image. The seller says she doesn't have the black robe and tells me to make a new selection. I do not answer and magically she has black again as you can see it in the image. The other photo shows it should have been auto cancelled. I do believe they was waiting on me to extend the time which you can extend it 3 days. I did not do that. So they had to ship it without any further delay.

When it got here to my town, I gave Shopee an altematum to deliver it today or cancel the order. They did not deliver it. Next day, it is out for delivery but I wrote Shopee that I cancelled it and that I do not want Ninjavan knocking on my door.

Shopee evenwent as far as calling me a liar. I told Shopee that my package was in my town and they told me it was still in the last sorting (Laguna Cabuyao). They only look at their own data and think that is the Shopee Bible. Ninjavan tracking showed it left Laguna Cabuyao.

Shopee really needs to learn to respect the consumer. Their Customer service is full of the "I'm sorry" canned messages but it takes a bit more effort to win the consumers faith. They constantly chip away at their customer base. They will dry up over time unless they start serving the paying consumer.

I pay Ninjavan to deliver my parcel and all I get is Mickey Mouse service.

Shopee and Ninjavan thinks we must live on their time. Do not allow them to make you their slave. You pay them. You are the consumer and you pay their wages!

POWER TO THE PEOPLE!