Shopee
reviews and complaints

Shopee doesn't listen to their customers. I have a technical issue and they keep telling me to wait for 48 hours. No resolution at all and the problem hasn't been fixed. There's no transparency with their customers. As a consumer, we are not informed. Their website speaks of nothing about the technical issue that they are facing. This is against consumer rights and this is why I'm complaining them.

I am complaining about the product i purchased from this seller, is not authentic. I demand a refund. But no response from them! I ordered on 6/9/2019.
Only received the item on 19/9/2019. Only midnight then i realize is fake. Not authentic.

Shopee is not helping! I keep contact them and the seller, there is not respond fron seller and no solution from the shopee.
Shopee say that my guarantee period end on 19/9/2019. But i just received my item on 19/9/2019. Did they did it on purpose so i cannot get my refubd back?
The item i purchase is a facial product. I used the authentic facial product before. The product i received the smell is different and the colour is very different!

Order no from shopee: 19090600327SWMY

Please help me. I want my refund!

9 of Sept 2019
I purchase a bed set from a seller, and i decide to cancel order

The customer service told me that, they cant cancel must Seller Cancel
so I just contact seller i wan change address and wish to cancel, but the seller reject my cancellation request

after that i call again CS they told me that i can cancel asking refund n return after seller delivery the goods, i double confirm with CS is it can, coz Im not happy with the seller attitude, i dont want buy from him anymore.the CS said sure can u can return n refund it
as a consumer i think i can refund / return also, so i just wait

but until today the Courier Service told me that good s have reach and seller press reject on my refund or return, and when i calling CS, she said no such rule to refund or return coz it is oversea seller, what is about this

infront said can after wait u said cant.

i feel this is such a dumb case, do i look like a noob consumer?
u all fooling me around?

Please dont fool ur customer, such a [censored] on this

Dont tell me sorry sorry sorry, i wan solution not apologize

i were planning to login in a report to tribunal or MCMC for the misleading issue

I ordered the baby crib and it should be delivered by September 22, 2019. But I haven't received such order during that day. And when I visited shopee a day after, it says that my order is completed though I haven't received it yet. And I also didn't click order recieved. But how come that it was already completed? I felt that I was scammed by the seller and the shopee company. How can I refund my payment? Could I still get my order? Thank you!

Refund request.

The seller agreed to refund due to the size difference. Received approval from Shopee on 13 Sept 2019 (Friday) to return items within 3 working days. But due to Sunday and Monday (Malaysia Day) were public holidays. I have returned the items on Tuesday morning but was told that the case was closed and I'm unable to get my refund. It was still within the 3 workings day. Very disappointed with the service provided by Shopee.

Order ID: 19090923461AH47
Tracking Number: MY19687260620V
Reason/ Status: Your parcel is on hold. On hold reason: Buyer Reschedule. Delivery attempt failed.
SPX Latest Status Date: 17/09/2019

AZLIN ZUBAIDI of Shopee Express falsely claimed that no one was home. Delivery reschedule for 10 days later even though it's the company's error? This is incompetent and dissatisfactory. Customer Service agents were non-emphatic, not willing to search for alternative solutions and no compensation whatsoever for the horrible incident.

I'm have requested a manager call back or case to handled with urgency but no action taken by Shopee. The most interesting part is previous agent promised a delivery within 1-2 days and agent M.hafiz contradicted it by mentioning that it would be delivered on 27/9/2019.

i am disappointed, it was not my fault that the delivery failed, i just got contacted by the courier/delivery person (ENTREGO Zamboanga) yesterday and i even gave him the direction to my residence, i was waiting for it to be delivered yesterday, now it was stated in their site and shopee's that i was not available to receive the items after 2 attempts, well in fact i was being contacted just yesterday. now i might get blacklisted in shopee because if this. Please iblack list nyo na rin ang ENTREGO. now ako pa rin ang talunan, hindi ko natanggap ang items at parang ako pa ang may kasalanan.

On 17 September 2019, my colleague text me regarding arrival of my parcel from Shopee. According to my colleague, the parcel was just simply placed on a table near entrance without anyone acknowledge it. I tried called the courier man named ZULFIKAR at number +60189678771. The man picked up the call but unable to provide me the Recipient Name. I tried call him numerous times again but he refused to pick up the calls. Next, i called to Shopee's customer service to check for Recipient Name, and based on their record, the Recipient Name column was EMPTY. I want Shopee give me the answer how they resolve this irresponsible courier man attitude.

The seller sends me the wrong pants. I requested for refund. He promised me free pants to makebup for his wrong and asked me to cancel my refund request by just "trusting" him. I called shopee, was advised not to cancel my refund request by the customer service. But the seller does not accept the system and cancelled my free pants, refunded me but asked me to buy again even though it was his mistake. Now he gives me a bad buyer rating without any good reason. i have all the conversation proof. This is injustice.

Saya ingin buat pembelian dari online shopee dan sy mempunyai baucar sekiranya pembelian melebihi RM40 atau Pembelian melebihi RM19 konon baucar boleh digunakan.. Tetapi bila sy buat pembelian mengikut syarat yg diberikan baucar yg terkumpul langsung xboleh guna! Kenapa? Baik xpayah bagi baucar.. Aku nak beli pon da xde mood! AKU bleh bagi contoh gambar untuk bukti.. Mengarut shopee ni! Tolong ye perbaiki korang pny sistem!

Yng mga taga j&t n yang nkkainis n cla inaanty q ung order q ilang araw n, tpos ng icheck q ung tracking nkalagay wla ung reciever mga nkkbwict n kau gnyan kau lagi nd nyo dinedeliver ung mga order.nd kau 2matawag or nagttxt manlang...tpos ire2port nyo wla ung recever.wag n kaung mag deliver qng nd nyo kaya.s management ng j&t magplit n kau ng mga rider nyo

Xpost wasnt able to deliver the item to hangar pasay, ive talk to someone regarding the concern if they already received my order since in shopee system stated that it was already in recieved by lbc hangar pasay, on the 10th of September. upon checking on the system of lbc hangar. The status of the item is still ENCODED AT YAKAL. The person who also assisted me stated up until now (sept.13 2019 also the delivery date) it is still in the same status. ENCODED AT YAKAL. this is very alarming. If someone from the couriers part stole my item, then i will file a large case against the person. No arrangement will be made, that person is a thief and also be tempted to do it again and again. If ever that would be the scenario.

The delivery of my order (ORDER ID. 19090122507RASN) in Angeles City, Pampanga was really annoying.

The couriers bombarded me with numerous texts as to directions where I live, which is not difficult to find, as it can be found in any map.

A courier should know how to use a map or google maps or any other internet, that is his job.

At the end, they wanted to meet in a certain place because they "couldn't find" my apartment. I texted them to ask around and ignored their last text.

At last they found me. They, being a nice younger guy and very RUDE and ARROGANT older guy who is probably the driver of the red adventure vehicle they use for deliveries.

I pay for a door to door delivery and will always insist on this.

This is very annoying and we will most probably not shop with Shopee anymore, if they employ ignorant and lazy couriers like these, especially that older driver guy.

Hello, i would like to make a complaint about the courier used by shopee to deliver my items. The ABX express never deliver my items, yet it says in the system that my items has been delivered. I never receive anything. I went to check the reviews of the ABX express, unfortunately there were too many negative comments about their service. Please avoid using ABX express in the future. Poslaju is better based on my experience as an online buyer. And im sure shopee is highly responsible for my undelivered items. I beg Shopee to refund. Do contact me through my email at a.[protected]@gmail.com or directly call me at +[protected] .

Order ID:190724215691EDV
I ordered two 250L storage boxes since 24th July 2019 and i am yet to receive the items till today.
I mistakenly acknowledged i received the items (SG193214433948D- invalid tracking no.).
Subsequently I received one 50L storage box and till now Shopee.Sg and supplier Zu2g.sip.sg is not contactable or they refuses to answer my call.
The last time I contacted the supplier they informed Shopee.sg will settle the matter but they are not answering the phone...

Its a horrible experience. I submitted a refund claim on the 19th August 2019. As I know that return/refund take 2 weeks, but it's more than 2 weeks already. I have returned the goods to the seller, and seller had received it. I have submitted all the proof of the item i received is broken, consignment slip and also the consignment receipt. I have called customer service regarding this more times than I expected I should be calling to get this resolve, the answer they gave me ALL the time is " Dispute team will get back to you", but never did, not even an update. The first time I called, a lady answered " I don't know, you have to wait". What kind of service is this.

I called again yesterday, this guy assured me that dispute team will email me yesterday. But nothing from Shopee came in. The only thing he gave me was a case number to follow up which is [protected].

I only want my refund because the item I received is broken, and I have already send all my proofs, why is it taking so long ?

Matagal na akong seller sa Shopee and it was smooth sailing till a certain michelebartolomeo ordered the Oppo F7 mobile phone that I were selling, I even sent her a video of me packing the item coz alam ko may mga scam na naglipana. Then the buyer "refused to accept" daw the item, and so it was returned to me but now I got a frickin canned good. Inalis ang cellphone na naka box at pinalitan ng de lata amputa! I will never sell high valued item sa Shopee. Nakakalungkot!

The seller sent us a complete delivery but I am so mad when I open the wrap items, to my surprise out of 4 items i ordered only 3 of them has arrived. The 4rth one, the Korean sexy checkered candy short is away. They ship Incomplete items, while I pay completely. wolfzone online shop make action with this and please respond to my queries. I always communicate with you but you never get in touch after all this.

I ordered at wolfzone online shop, and Im very disappointed it's because the items I received was not complete... And I pay for it for nothing? their shipping fee is expensive too. But how come there's 1 item I didn't receive, out of 4 items only 3 of them on my hand. I want them to make action on this but they never respond to my question. Pls help me. It's not easy to find money.

I have been waiting literally for my parcel the whole day in a room facing the front gate of my house since it was scheduled to arrive on 2nd of September but J & T Express states that they couldn't deliver my parcel. I've paid delivery payment so I think it's unfair that I've to drive myself to a hub that is 11 miles away from my house. I want my delivery payment refunded as the company did not even attempt to deliver my items at all.