Shopee
reviews and complaints

I ordered two (2) romoss powerbank last december 04 2019 as giveaway for the upcoming christmas party of our department. On the same day, orders were approved by romoss and by the 5th of december, it was picked up by their parañaque hub. Up until now, no delivery took place nor an update on the delivery status. I tried to complain many times with shopee and with romoss but they failed to give me concrete answers on what happend with the parcel. Romoss refused to cancel my order since on their end, they shipped it out in time. I tried to ask for the contact number of the parañaque hub but all shopee agents refused to give it.

My order id is 191215204424EXY. I follow up my order thru shopee hotline and thru shopee chat support many times but still nothing happened. They always told me that they will follow it up but as you can see on the attachment there's no any movement of delivery. I order it on dec 15, 2019 but until now I didn't receive anything. I can't leave at my house because I don't know when they will delivered. I'm giving birth anytime. Hope there's an action will be taken.

Dec. 24 pa nasa cainta hub yung paracel namen pero di parin nadedeliever. Yung isa nadoon paren habang Yung isa naman, 3 times na nag message"This is your Xpired rider, Please wait ka lang jan ng isang taon bago mo makuha paracel mo and please prepare the exact-". Like 2019 pa, eh 2020 na. 1 year ago na. De char lang. Pero kung tatamad tamad lang kayong Xpress riders. Papatulfo nalang namen kayo pati yang cainta hub. Sige lahat nagsirasiraan na. At least explain why, bakit wala pareng delievery at kung di niyo mahanap adress kahet najan naman sa details of delievery namen yung adress, makipag text kayo. Nakakapag duda na yung ng yayari. Dati naman nung Oct. 31 agad namang na deliever. Nov 2 ajan na agad. Pero i did some research. Sabi 9- 24 days pag galing oversea yung inorder at pag local naman 6-15 days ata.

Yung mga parcel ko December 27 pa nasa Cainta Hub. Second time ko na nagorder ng same item, yung una 3 days lang nadala na (J&T), yung ngayon aba 1 week na wala pa SA ANGONO LANG AKO MGA SIR! First time ko maexperience to since courier nyo lang avail that time. Baka naman pwede ideliver nyo na! May iba pa ko parcels baka mamaya pagdating sakin sira na yung iba. Kakainis. 🙄

I've been waiting forvthe package since December 24, 2019. nauna pa ung huling package na order ko. Baka pwedeng pakideliver. Until now wala pa nasa hub pa din. Wala man lang update ano to joke. Gagamitin yan ng anak ko tapos wala pa din. Grabe naman. Kahit sabihin pa na from over seas eh karamihan sa order ko na overseas dumating na yan lang ang hindi pa.

171 Rosario Village

Can you please deliver my order? 4 days nang nandiyan sa Cainta yung order ko di pa rin dinedeliver? Mas mabilis pa yung process ng mula sa china papunta dito sa Pilipinas kesa dito sa nasa Pilipinas na, nasa Cainta na di pa rin tinatry ideliver! Isipin niyo rin naman po na kailangan na nung nag-order. Please lang po i-deliver niyo na anong petsa na, I was supposed to be a gift, but I never thought it would take this long.

December 21 Nasa Hq Paranaque na yung order ko. December 28 dineliver yung item without informing me via call or text man lang. Nasa area ako nun pero nagregister sa order status ko Consignee Not Available. And until now, January 2020 na wala pa din sakin yung parcel. Ganyan ba talaga ang kaibahan ng COD at paid online. Nakakadisappoint yung services ninyo! Tinalo niyo pa sa tagal ng delivery yung ordered from other country.

my order that was supposed to be a gift for the holidays was placed dec 17 and until now i havent received it yet. i followed up to shoppe and ninjavan a few times and just later this day i got a response saying that i requested for a change of delivery of time and date which i did not! i also wasnt notified and no one called me personally so how the heck did they know that i changed the delivery. please reprimand this delivery guy. ive waited long enough for my order and without any confirmation they just decided to change the delivery time instead. please act on this. do not tolerate this kind of behavior on your company and ruin your name. i am really really disappointed!

This is my order ID, 191223QF4ATCQ3 . Thru tracking it has reach Subang Jaya hub for 2 working days, but no delivery done . Is ok, I called for 2 working days too but no one pick up, today I ask thru "chatnow" that I want to pick up myself but he/she told me that I can't, still ask me to wait .

Hello, I din blame u all for too many parcel to deliver until din deliver out my thing, I just want to pick up my thing, why gdex o other courier can let me pick up n my thing is nearby me but I need to wait so many days n don't even let me to pick up .

I want to complain one of your rider named EUGENE NOCUM! Mahilig syang mag declare ng "the item was rejected by the user" kahit hindi naman nya nai deliver ito! Kahit pa nakasagutan mo isa sa amin dito.. hindi naman tama na lahat kami ay idadamay mo na. Paki check ang name ng nag order kung yun ang ayaw mong customer kapag hindi yun wag mo idamay na hi di mo na dadalhin order or i text mo yung customer na parating ka na. Ganyan lang ka simple! Sisirain mo record namin eh. Imagine, I ordered the item dec. 12 I was texted dec 29 na parating na ite ko so I cancelled all my lakad para sa kanya then makikita ko na lang around 3pm na nireject ko daw item! Anong klase kang tao naman! Alam mong may naghihintay nyan at di mo ba alam na kailangan na kailangan ko yan! Ayusin mo trabaho mo Eugene! Inireklamo na rin kita sa Shopee! Nakaka disappoint ka talaga! Dapat sa ganyang rider mineme mohan kapag naulit pa tanggalun na! NAKAKAINIS talaga ginawa mo!

Tinawag na express pro di magawang madeliver agad ung item! Galing overseas na nga naghntay ako. Pero until now wlng update sa tracking ko. Gusto ko nalang sna mapuntahan ung cainta hub kso ung agent na nakausap ko kht address man ln hndi maibigay at prng nagsungit pa! Anong klase ang customer service nyo shopee sakit tlga kyo sa ulo! Cainta hub n nga lng tga caint dn ako dpa mdeliver!

I'm tired of waiting. I waited for almost 2 weeks and then they told you that they contacted my 2 times in the delivery time.. FYI, I didn't received any calls. I received a text and I waited for a whole day and cancel my appointments for me to receive the product but in the end they said that the product will return to the seller, dahil hindi lng nila makita yung address ko. Nagoorder kami sa lazada and ganun din nmn ang address ko pero sila nakakapagdeliver. Shopee Express Cainta Hub. AYUSIN NYO serbisyo nyo. Nakakasagabal kayo ng oras ng tao.

This photo shows how many times Shopee kept asking me to wait and every time I ask for a follow up. All Shopee does is to ask me again to for another 2 days. Has anyone been experiencing this? Shopee started asking me to wait for my refund since the 23rd. The next day I made a follow-up, Shopee then asked me to wait again. Until this day, December 29! How many days are 2 days to you Shopee? Don't you have any word?

Fyi, I still have another screenshot of Shopee asking me to wait again. I think I am sending an email to a robot. It kept sending on the same email draft or spiel over and over again.
Nobody's trying to solve my problem.

Three times failed delivery on different items. Two of them said that I cancelled the order wherein they did not even try to reach my address nor contact me. Another said that my contact no. is not reachable but I provided complete address and contact number. Other courier can arrive at my address so I doubt that J&T even attempt to come and deliver my order. It's so annoying. I hope this reaches J&T management.

So. 12/11 I placed an order towards an overseas shop for some materials. Yesterday, the status of my package changed to finally say "Item is out for delivery" after some days waiting for it and I was super happy. Why not when they said it would be here next year then suddenly I could actually receive it earlier right?
Well, it actually took a turn for annoyance.
See, I waited for the delivery guy to text or call me since around 9 AM when the status of my order changed, expecting to hear a knock on the door before noon or after lunch when I usually get my orders. I was alone at the office. Everyone was working at home at this point and I could have gone home early or chose that option too, but due the order, I stayed at the office. And waited. I waited until around 6 PM but guess what? NO DELIVERY GUY CAME. Then, when I checked my order status around 7 PM, it says DELIVERY FAILED? FAILED? I WAS AT THE OFFICE THE GOOD PART OF THE DAY! How did it fail when there was no text or call informing me that the package was or was not going to be delivered? What's this? Did a ghost make the delivery? BAH! THAT'S EFFING NEW!
If they were feeling lazy, they could have informed me. I've been waiting for that order for a long time- also, where do I find the explanation about statuses? I dug around but can't seem to find an explanation about what all these statuses actually mean. Google isn't reliable sometimes you know. When I dial for your customer care for answers, always the busy tone!
By the way, when I try to track my package, it says that there's no information about it. It's like my package just POOFED into thin air.
Good job courier (sarcasm). Does my order NOT EXIST too like your non-existing delivery guy that marked my order as delivery failed?

The order no was - 19121213252R2KF
Standard express - PH 195609300121S
Hub Entrigo - 0038 - DIXW85U497HX

The goods I ordered was incorrect. I sent a message on chatt - @gao1908.ph
who thinks it is a big joke and does not take it seriously. I am sent little stupid pictures and send photos over and over gain after continual requesting.
Whoever @GAO1908.ph is they need some serious talking to and deal with the problem I have. There is no constructive assistance and it is annoying me that you have employed people with no response to business ethics.

Regards

My parcel had arrived at the destination hub on Dec 23 @ around 3:54AM. I chatted the chat support, called their hotline numbers and even sent them emails but they ignored my request to deliver the item before the Christmas eve since ShopeeXpress is open for delivery until today, Dec 24th. I requested it to be expedited since my parcel will be intended for gift giving this Christmas eve. The funny thing is that the Customer Service says that expedite requests will take 2-3 days hahaha! December 26th is posted the latest time that they could deliver my parcel and expediting it would give them the same day or even the 27th (3 days). WTF! Shopee Customer Service is the worst and so as their delivery service period! Their Customer Service can't even contact the courier for their customers' requests! What a pity! They do not have a heart and urgency on any raised matters!

Kahit lakarin pa nila from destination hub hanggang sa bahay, makakarating na sila same day na nareceived nila parcel ko sa destination hub nila. Tamad lang talaga!

Yung cainta hub nyo last 12/18/19 pa dumating item ko don hangang ngayon wala pa estimated time ng delivery sa 12/28/19 nsa taytay lang ako napakalapit lang. ano yan binburo nyo muna bago ideliver nakakailang reklamo n ako wala naman aksyon ano silbi ng complaints board nyo? Ano to reading section lang? Galaw galaw shopee buwagin nyo n yang cainta hub nyo

Refund request was approved by Shopee in Oct 2019. I returned the items (Chia Seeds) because it was a different brand from what I ordered and weighed 100g less per pack. I ordered 3 packs of this. Shopee claims refund has been transferred to me via ShopeePay but I have checked it many times. None was transferred. No such amount was also transferred to my registered bank account. I have contacted them multiple times last month and this month. No replies other than "we will get back to you within 48hrs" which is a lie because they never did.