Menu
Shopee Customer Service Phone, Email, Contacts

Shopee
reviews & complaints

shopee.com
shopee.com

Learn how the rating is calculated

1.0 1128 Reviews

Shopee Complaints Summary

14 Resolved
1102 Unresolved
Our verdict: If considering services from Shopee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Shopee has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Shopee. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shopee reviews & complaints 1128

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
0 review
1
11 reviews
Sort by:

Newest Shopee reviews & complaints

ComplaintsBoard
I
2:02 am EDT

Shopee did not refund the shipping fee of the defective item

 ID:#190724101451546Order ID:#19071917005S1TJSeller:ztyk. phReturn Address:    brackert boy
[protected]
Room504.716 republic supermarket bldg. Rizal ave era Cruz manila, Santa Cruz, Barangay 304, Metro Manila, Metro Manila, 1003    1. The Platinum KS-5 Karaoke Videoke Player W/ 9329 Songs & Mic Quantity:1Price:₱1, 559.00   Subtotal:₱1, 559.00Shipping Fee:₱60.00Promo Code (SHPGO42Q6E):- ₱156.00Refund Amount:₱1, 463.00     WHAT'S NEXT Download Shopee return label here, print and insert this label inside your return parcel. Please check the Order ID 19071917005S1TJ and Return request ID [protected] on your return label to make sure they are correct so that seller can verify your return faster.

Please send the item(s) to the return address and keep any proof of shipment. After shipping the item(s), please enter shipping information in Shopee App by 2019-7-29 and upload proof of shipment.

We will proceed to refund ₱1, 463.00 to you once ztyk. ph confirms that the order is returned. 

It turned out na di pala tinatanggap ng MLhuiler ang item so I sent a chat to one of the agent. Please refer ref:_00D6F1oO9b._5006F2JqQB2:ref. I send a message again to follow up and send the screen shot containing the receipt (August 2) and the conversation ng seller pero until now August 10, no refund pa din.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
O
10:04 pm EDT

Shopee pin jewelry

I ordered 1 pc UPSEE stranger things badge clothes brooch pin jewelry decor, however, what i received is a very light cactus beige made in china ballpen. I was so disappointed and to think that i was my first to shop at shopee. The subject item was the third of the three items i shopped, the other two were okay, i received them as ordered and in condition. I hope you can act on this as this can affect the credibility of your company. Thank you and best regards..

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
H
1:00 pm EDT

Shopee sharp aquos 40 inch smart tv

I made the order and paid MYR500 for the TV. The seller and I had conversation through WhatsApp. He insisted that transaction using WhatsApp is accepted. I asked why can't use Shopee, he replied, only for advertising. I fear this is a scam and the seller can damage Shopee's reputation. And, I've already made cancellation. Please take necessary action. Thanks.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
A
2:05 am EDT

Shopee service

May inorder akong Romoss Powerbank, 6pcs yun. Almost 1 week na rin hinintay ko sya. Then ngayon tuesday lang naka tanggap ako ng text galing Xpost na idedeliver na daw nila at mag prepare na rin daw ako ng payment kasi COD yun. Syempre ako prepared na okay na, hanggang sa mag gabi nalang wala akong nakitang nag deliver. Ang inisip ko nalang baka bukas pa pero wala pa rin. then ang ginawa ko tinract ko yung item ko ang naka lagay is returned to seller, nagulat ako bakit ibabalik ang naka lagay kasi di daw nila mahanap ang address ko, Sana man lang tumawag sila sakin kasi may number naman ako doon na nakalagay eh. ni pag tawag wala? anong klaseng service naman to? Doon naman sa Cotabato kung hindi nila alam ang address tumatawag talaga sila. Ang pangit lang talaga nv service ng Xpost Davao ngayon lang ako naka encounter ng ganito. Ang seller parang wala lang din sakanya! Mygod! Nakakainis.

Read full review of Shopee
Hide full review
ComplaintsBoard
S
4:05 am EDT

Shopee ninjavan delivery services

I want to provide feedback for Ninjavan's poor service. As a frequent shopper, it is not the first time that I encounter the same bad service as the delivery agents are curt and arrogant. I advised the delivery man recently that I won't be available until 2pm but he never replied. I even texted him that I was already home earlier than the said time. Just today, status of my order is return to sender. This has to stop and if you can just eliminate Ninjavan Integrated to be part of your courier services, it will be great!

Read full review of Shopee
Hide full review
ComplaintsBoard
H
7:39 am EDT

Shopee 282 san nicolas st., 12, floor, binondo., manila barangay 286 san nicolas metro manila 1006

I would like to complain about this product. the product does not eliminate/ kill mosquitoes and flies as what its intendeed to do. I complain to the seller, but still im waiting for his/her reply. I was disappointed I bought 10 boxes of the sandalwood incense wood organic.

I tried for many times but I still get the same result, the mosquito is still flying around the area where I ignite the product. its my 3rd time to bought the product but unluckily to this seller I bought a fake one.

I would like to ask for help about the incident.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
K
3:21 am EDT

Shopee incomplete order

I ordered 2 items but only recieved 1, was advised to pay the total amount regardless even if order is inc. I message seller asking how to refund no reply, so i just search on google how to request refund i followed all the instructions stated there but there is no refund option on the page so i message the seller for assistance but no reply. Hope u can help me to get my refund thanks

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
A
10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee upcat review (book)

I ordered the book more than 3 weeks ago I was gonna use the book as my reviewer for the upcoming exam on october now I shouldve been reviewing but im not. I contacted the seller and there was no response I did it multiple times.in the acc in shoppe it says the "seller is on vacation" which could either mean I was scammed. I already paid for it through the sm store barcode. Then the company posted in fb that there was a bugged issue those who do not recieve their items will get a refund. But their was no personal conversation. It only says u will recieve the refund in a real time. So how the hell im I suppose to wait not only did it cause troubles it wasted my time. For all I know I shouldve been reviewing for the exam. The seller is not taking action to satisfy the needs and the issues to his/her customers. So please take an action and give me a free book for causing such a fuss or i'll report you directly to bureau and the federal trade commission. There was no specific time of the refund and the seller gave the information 3 weeks after the issue. That long

Read full review of Shopee
Hide full review
ComplaintsBoard
M
12:30 am EDT

Shopee ninjavan delivery man

At first I am very happy to Ninjavan because they deliver very fast. Pero yung nagdedeliver dito samin na personnel ay napakabastos.Taga Brgy.Pansol po ko .2nd time na syang napademanding when it comes to delivery . kaya nga meron tayong 2nd attempt kung hndi marereceive ng 1st delivery .Pero sya putek grabe ang bunganga sa text akala mo siya customer na need mong sundin ang utos. If this is the kind of employees you sill going to hire Ninjavan . Hindi kuna kayo kukunin na carrier. Id rather choose other carries n kahit matagal dumating . Maganda namn ang customer service. I attach the last text we made and you judge if that is the right way to communicate with the customer.

Hope this gives you alert! I can't take it anymore. I do not deserve this kind of service.

Read full review of Shopee and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
Khen Aliangan
, US
Aug 06, 2019 7:41 am EDT

Tamad ang ang riders ng Ninjavan sobra. nag-rereturn to sender ang orders kahit d sila nagattemp na mag deliver.I eve called up teir hotline to report the incident.It already happend to me three times. Dapat wag ng mag NInjavan, nakakasira sila sa record nio at the same time sa record din ni customer.

ComplaintsBoard
N
9:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee nrb magic cream underarm whitening

Bumili ako 50 pcs nrb cream, at kahapon lang dumating. To my surprise the products that i received is napakakunti lang ang laman. Halos lahat ng container same ang laman nila na prang 15g lang. At puro tawas lang content ng cream.i spend 6, 253 para sa order ko na cream but then paano ko ibebenta na napakaliit ang parang fake ang product. I've been a customer of shopee at paulit ulit akong bumibili ng cream nato kc maganda at nakakaputi ng armpit. Pero laging gulat nalang na ganito na ang matatanggap mo. Hnd maliit ang pera na ininvest ko, thousand ang binayad ko sa kanila. Tapos ganito lang.. Attention po sa management ng shopee please pakiaksyon naman ang concerns ko kc baka madami pa silang bibiktimahin.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
C
1:39 am EDT

Shopee hurricane spin scrubber rechargeable cordless cleaning brush (cannot be recharged and cannot be use at all)

I have bought the electric brush from the seller namely JOJO B/C Enterprise on 10.07.2019. Unfortunately, the product is unable to charge and subsequently not functioning at all. However, the payment has been released to the seller where I have click the "order received" once I get my parcel cos I tot the product will be ok as there are reviews saying this seller's product is ok and fast delivery. Unfortunately, last saturday (27/7/2019) I wish to try on the electric brush to wash my toilet, found out the product is cannot be charge without any red light indicate as per the instruction book. Thus, I have make complaint immediately to the seller on the same time during afternoon and request whether I can exchange for a new one. However, the seller was reply me " cannot charge or cannot use" then stop reply me. I been waiting for 2 days and decide to make a bad comment on their product and responsivess. Once bad comment on today (29/7/2019), the seller very fast responsive to me and said " we have not reply u, u give we bad comment" and straight away blocked me which I cant contact or send msg to them at all. I feel that the seller is not responsible for the exchange part and once I made bad comment then just ignore my request. I am not first time purchased products on shopee but this is the first time i met unresponsible seller and yet poor customer service. I hoping Shopee will look into this matter and avoid other buyers like me being victim again.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
M
3:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopee service

Aku order benih. nama id dia Supersaving. barang tak pernah sampai tapi order complete. banyak mana dah aku buat report kat customer service tapi tak dapat sampai sekarang. shopee asyik-asyik nak kontek seller. seller tu text aku tak pernah pulak reply dengan dia bagi number tracker entah apa tah. mana keselematan pengguna. shopee ada share kot dengan scammer kat situ. sebelum ni dah ada dah orang report. aku agak shopee tak pernah ambik tindakan la tu. dia masih lagi seller kat situ. mengarut la shopee ni. aku buang masa banyak dengan shopee ni.

Read full review of Shopee
View 0 more photos
Resolved

Aku malas nakambik tau dah. Buang masa banyakdok jawab soalan bodoh yang sama dari Shopee. Aku pun tak mau guna dah Shopee ni.

Hide full review
ComplaintsBoard
B
9:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee shopee piso game

There is no refund yet of the piso used after not winning the shopee piso game, it says they will refund within 48 hrs the game was July 24 an now it's July 27 already. Not just that day only, you didn't also refund the other days money. Kindly refund it. There are already 3 piso not returned to me. It's easy to refund it bro. Are you a scam? Is the shopee piso game even real?

Read full review of Shopee and 1 comment
Hide full review
1 comment
Add a comment
Z
Z
Zarah Bargayo
, US
Sep 15, 2019 2:49 am EDT

My sister won the Piso game and it has been months since she won the game and not any of the things that she won has been delivered to her place. We checked the status of the item it said "delivered" then after a while it got cancelled.

ComplaintsBoard
C
4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee vaseline lip balm

I ordered some items on shopee which includes face masks, makeup brush, eye shadow pallets, 15 vaseline lip balms but just 1 piece of lipbalm was delivered. I messaged the seller severally without any response despite the fact that she is online. I need a refund or better still send the remaining products as ordered. The name of the store is samchanstore. I am waiting for a favourable response.

Read full review of Shopee
Hide full review
ComplaintsBoard
M
9:14 am EDT

Shopee don't receive my items

They dont deliver my order properly, they dont even call us, we've been waiting for them so long, then I see that my order have been RTS back to the seller.
I am waiting for it for Two weeks then they dont deliver it .I am even so excited for it ! HOW IRRESPONSIBLE THEY ARE, WE STAYED TO OUR HOUSE BECAUSE WE ARE WAITING FOR THAT DELIVERY THEN WHAT? WE RECEIVE NOTHING.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
H
2:22 am EDT

Shopee shop express delivery

When I track my parcel yesterday I was so shocked that the shopee express rider in valenzuela city made a delivery details (delivery attempt failed[buyer not on location]). This rider need to find another work... Because I called the rider and asked him why it has a delivery attempt failed and buyer not on location. The rider said its his restday... Then if you are in rest day then don't put that stupid reason that the buyer is not on location because I wait for my parcel since you notify me that you will deliver my parcel.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
A
11:16 pm EDT

Shopee someone is using my info which is my name and number to order something

Hello. Good evening, shopee! This is Allaine Dizon. I have a complain. These past few days, I have received a text from you saying nag-order daw ako. Wala po akong inoorder na kahit ano sainyo. Since, I am an online seller, and I have a business nakapost ang pangalan ko at number ko sa facebook. so, it is possible that someone is using my info which is my name and number. And a while ago, may nareceived nanaman ako na nag-order ako. To tell you, wala po akong account ng shopee and I didn't order anything. So, as a concern individual, pakiblock nalang po ako. and kung pwede po pakitrace kung sino yung umoorder. Pangalan ko po kasi nakataya. Thank you so much!

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
M
10:33 am EDT

Shopee cellphone-oppo a37

We cannot use. We went to Oppo service center in Marikina. They told us that its software is from other country. They cannot do anything about it. They suggested to bring it back to Shopee.
Details of the phone
Date purchase on-line July 14 2019
Date delivered: July 16 2019

Original oppo A37 smartphone 2GB RAM 16GB ROM
P 3799.00-paid already
Order ID 19071323166VNQH

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
A
10:33 am EDT

Shopee item/product not received but status changed to "order completed"

I was expecting to receive the product by yesterday but not received anything. The seller "qqq13.my" refused to cooperate and take responsibility on my purchase. the status had been changed to "order completed" without me receiving it at all. i am complaining on behalf against the seller "qqq13.my". my order no is 19070523469ATA6 . please help me get compenstation of any form to resolve this matter and review the activity of this suspiscious account "qqq13.my" .

Read full review of Shopee and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Mojah Street
, US
Jul 29, 2019 9:14 am EDT

Just like my case and shopee to lazy to do their work. Better report to police.

ComplaintsBoard
H
10:18 pm EDT

Shopee still no notification of ordered received

i already received the package last July 12, 2019 and it need in the shopee that the courier must give the confirmation and notification that the order is already received but till now i still don't get the notification and still showing in the update in the courier (expect the delivery within the day). I supposedly need to return and refund the item because of the wrong item that received. How can i complaint in the shopee if your xpost delivery man is so stupid and idiot because of him everything will be pending in being so irresponsible for giving the confirmation that he already delivered and i received it already. Please take some action about your courier in valenzuela city.

Read full review of Shopee
View 0 more photos
Hide full review

Shopee Customer Reviews Overview

Shopee is a popular online shopping platform that has gained a lot of positive reviews from its users. One of the most appreciated features of Shopee is its user-friendly interface, which makes it easy for customers to navigate and find what they are looking for. The platform also offers a wide range of products, from electronics to fashion, at competitive prices.

Another positive aspect of Shopee is its secure payment system, which ensures that customers' personal and financial information is protected. The platform also provides reliable delivery services, with many customers reporting fast and efficient shipping.

Shopee's customer service has also received praise from users, with many reporting quick and helpful responses to their inquiries and concerns. Additionally, the platform offers various promotions and discounts, making it an attractive option for budget-conscious shoppers.

Overall, Shopee has received overwhelmingly positive reviews from its users, with many praising its ease of use, wide range of products, secure payment system, reliable delivery, and excellent customer service.

Shopee In-depth Review

Website Design and User Experience: Shopee's website design is sleek and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, ensuring a hassle-free browsing and purchasing process.

Product Range and Availability: Shopee offers a wide range of products across various categories, ensuring that shoppers can find everything they need in one place. From electronics and fashion to home decor and beauty products, the platform has a diverse selection to cater to different preferences and needs. Additionally, the availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Shopee is known for its competitive pricing, often offering products at lower prices compared to other online retailers. The platform also frequently runs promotions and discounts, allowing shoppers to save even more. With a range of deals and offers available, customers can enjoy great value for their money when shopping on Shopee.

Customer Service and Support: Shopee provides excellent customer service and support. Their responsive and helpful customer service team is readily available to assist with any inquiries or issues that may arise. Whether it's through live chat, email, or phone, Shopee ensures that customers receive prompt and satisfactory assistance, enhancing the overall shopping experience.

Shipping and Delivery: Shopee offers reliable and efficient shipping and delivery services. The platform partners with reputable logistics providers to ensure that orders are delivered in a timely manner. Shoppers can track their packages and receive updates on the delivery status, providing peace of mind and convenience.

Return and Refund Policy: Shopee has a fair and transparent return and refund policy. If customers receive damaged or incorrect items, they can easily initiate a return or request a refund. The process is straightforward, and Shopee strives to resolve such issues promptly, ensuring customer satisfaction.

Payment Options and Security: Shopee offers a variety of payment options, including credit/debit cards, bank transfers, and e-wallets, providing flexibility and convenience for shoppers. The platform also prioritizes security, implementing robust measures to protect customer information and transactions, giving users peace of mind when making purchases.

Trustworthiness and Reputation: Shopee has established itself as a trustworthy and reputable online marketplace. With millions of satisfied customers and positive reviews, the platform has gained a strong reputation for delivering quality products and reliable services. Shopee's commitment to customer satisfaction and transparency further enhances its trustworthiness.

Mobile App Experience: Shopee's mobile app offers a seamless and user-friendly shopping experience on the go. The app is well-designed, with intuitive navigation and features that make browsing and purchasing convenient. Shoppers can easily access the full range of products and enjoy exclusive app-only deals, enhancing their overall mobile shopping experience.

Community and Social Features: Shopee fosters a vibrant community through its social features. Users can interact with sellers and fellow shoppers through comments, ratings, and reviews, creating a sense of community and trust. The platform also hosts various campaigns and events, encouraging user engagement and participation.

Overall Shopping Experience: Shopee provides an overall excellent shopping experience. From the user-friendly website design to the wide range of products, competitive pricing, and reliable customer service, every aspect is carefully curated to ensure customer satisfaction. Shopee's commitment to continuous improvement and innovation further enhances the overall shopping experience.

Pros and Cons:

  • Pros: User-friendly website design, wide product range, competitive pricing, excellent customer service, reliable shipping and delivery, fair return and refund policy, multiple payment options, trustworthy reputation, seamless mobile app experience, vibrant community and social features.
  • Cons: Occasionally, some products may be out of stock.

Conclusion and Recommendation: Shopee is a highly recommended online marketplace that offers a seamless and enjoyable shopping experience. With its user-friendly interface, diverse product range, competitive pricing, and reliable customer service, Shopee stands out as a trustworthy and reputable platform. Whether you're looking for electronics, fashion, home decor, or beauty products, Shopee has you covered. Start shopping on Shopee today and experience the convenience and satisfaction it offers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Shopee customer service

Phone numbers

+65 62 066 610 +62 213 950 0300 More phone numbers

Website

shopee.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Shopee?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Shopee Customer Service. Initial Shopee complaints should be directed to their team directly. You can find contact details for Shopee above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Shopee. Discuss the issues you have had with Shopee and work with their customer service team to find a resolution.