Shopbop
reviews and complaints

I have ordered a dress from www.shopbop.com and never got my order. I contacted customer service and I was hoping to get some help and support, but these people did not care about me and my issue. The worst thing was that they claimed that I did receive my order. They said that they received a notification that my order was successfully delivered. This was the worst experience ever! I wasn't able to prove them I was telling the truth and they did nothing to help me! I will not buy from this site ever again!

I purchased a bag from Shopbop. But I didn't received a confirmation email and they kept me waiting for it for the whole week. I was pretty nervous. Then I finally got a message from Shopbop and it was a relief, everything seemed to be fine. Few weeks later my bag arrived. But it was in horrible condition and looked used. I sent a message to complain and asked them to send me another one. Once again, there was no reply from them for a very long time. Finally, there was a message sent to me but I could not return that bag or get a new one. Why? Only because they said so. Yes, that was the last thing they said. And it was very rude. I know my rights as a customer and I know I can send them back that horrible bag within two weeks. But there is no point in doing that, because I will not get my money or a new bag. Awful customer service! That was the worst shopping experience in my life.

I bought several items from the company All Sale Shop, but after I paid for the order with my Visa card, these ### stopped to communicate with me. Yes, they provided the identification number, but it was fake and showed nothing. It was impossible to contact them, and I have no idea what to do now. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

If you decide to return something here, watch out. This is where they get you.
They will pay for delivery but they do not for return and they don't tell you. If I had known I would have gone with another website that
pays for the return.
There are a ton of these stores online where they will pay for delivery AND returns. For example: new store like fsession.com have done with this.
Poor customer service.

I ordered several items from shopbop earier this week and
was expecting my items to arrive before an event. I didnt leave time for
shopping because i got a confirmation of my order and assumed everything would
be here. They assured deliver in 3 days but 5 days later, I received my order.
I could not participate that event without those items. Perhaps I will come
back my favourite shop: fsession.com again.

I placed an order and was informed that they were sold out of the size i ordered and i would be shipped either the next size up or down. I stated i didn't want the dress in a different size, so just return my money and they refused to do so because i placed an order for a FINAL Sale! What kind of ### is that? Its not my fault you don't have the size! This place is redicoulous! I was able to find the exact same dress IN THE SIZE I WANTED at chickdowntown.com and recieved it promply with no hassel! I will no longer shop wit shopbop.com! chickdowntown.com has the same items, some cheaper, and are always pleasent! Thank You to www.chickdowntown.com