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1.0 2 Reviews

Shop The Addison Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with Shop The Addison at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Shop The Addison reviews & complaints 2

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2:45 pm EDT
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Shop The Addison Picture Frames

I ordered two items from this site. The first I decided I decided I didn’t want once I got it, so I returned it per their instructions. (Note: They make your pay for shipping it back, as well as deducting the shipping to you. Seems cheap, but there you are). I got a return authorization, and confirmation from USPS that it was delivered to them. However, they did not give me my refund, and did not respond to either email or telephone calls asking about it.

The second item was advertised as an 8x10 picture frame. When I got it, it turned out to be a metric size that is slightly smaller than 8x10 (for your metric nerds, 20cm by 25 cm). Great for Europeans, but not useable with an 8x10 item. Under the circumstances, I felt they should be responsible for the shipping. They did not respond to my emails or phone calls.

So—only order from them if you are sure that you want the item, and don’t care if it matches the description!

Desired outcome: I want my refunds...

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11:24 am EST
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Shop The Addison defective handbag

The "https://shoptheaddison.com" is a brick and mortar store selling defective merchandise and has bad reviews -hence the name change. They stole my money and refused to give it back. Since my first complaints about them, others have been ripped off do to your lack of action against the company. They have changed their name because of the bad reviews and now can continue to steal from people who don't do their homework. I had returned a defective mary frances hand bag after three months of trouble with the wrong then defective bags sent to me. I want my full refund.

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Phone number

+1 (561) 638-5465

Website

shoptheaddison.com

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