The complaint has been investigated and
resolved to the customer's satisfactionResolved Shoe Company — The worst customer service
resolved to the customer's satisfaction
CripsyKicks has the worst customer service I've ever seen! First, they deny my credit card which had sufficient funds, I ended up calling the bank to see what the issue was, and even though CrispyKicks said the card was denied, the bank told me there was a pending charge! Then after finally placing an order with a different card, I received no confirmation email regarding the order I had placed, I had to contact THEM to find out, then they stated it would be at most 3 weeks to receive the shoes, it took FIVE, and I live in Wisconsin which is really close to Canada. After waiting 5 weeks for the shoes, I opened them to see that the shoes I ordered were out of stock so they send me the wrong shoe color AND size without notifying me. Then, I contacted their customer service (by email, since they refuse to let you speak with someone on the phone) and they said I could only exchange and have to pay shipping 3 ways for their mistake. This wouldn't do so I complained and after many arguments with Jan they finally agreed to let me return them and to refund me for the entire transaction. Then, when I received my bank statement they shorted me $5.00 from the original transaction AND the return shipping which was $15.00. I am still debating this with them, and they keep telling me to read their policy and all of this nonsense. How is it fair that they make a mistake and I should have to pay for it? Worst customer service I've ever encountered and this company is a fraud with terrible merchandise! Do not shop from them unless you want to lose your money on a crappy pair of shoes.