Shlomo Car Rental
reviews and complaints

We rented a car from this Sixt(Shlomo) location at Ben Gurion Airport. When we arrived to pick up the car, an associate offered to upgrade us for the same daily rate. He said he would put notes in the account to ensure we got the discount and to make sure we left him a great review. When we returned the car at the airport, we were told we couldn't get an invoice because they had to adjust the rate and wouldn't be able to do it until the following week. 2 weeks later, our credit car was charged almost $1,300 versus $710 for the original quote. Calling customer service is a nightmare if you only speak English as it took going through 5 agents before I found one that spoke English. Once I finally got through, customer service said they would have to call that branch and see what happened. They said they would call us back. We never received a call. We also emailed through their customer service page and have never received a response. Now we have to file a dispute with the credit card company.

I rented a car for 14 days at the Sixt Shlome branch in Afula. When I collected the car, first of all there was no staff who spoke English. Which made the communication and questions I had very difficult. But this is the context of Israel and cannot be blamed on Sixt. When all paperwork was finally arranged, I was sent outside to pick up the car. They clearly tried to rush me to take the car. It was running already and they wanted me to leave the compound without checking it. When I said I wanted to walk around the car to check for damages, they said this was not necessary and I should not worry about it. I insisted to do so and took some photos off all scratches to the car. On the side of the car their was a clear large scratch, from the front to the back, which was clearly visible.

Two weeks later when I returned the car it took them a long time to check the car. They said it had some problems and they carefully had to check it. When they were finally done, they asked me to come outside to check the car. They tried to put the blame on me that the large scratch on the side was caused by me. That this was not on the car when they gave it to me. When I told them that I took pictures of the car when I took it and showed it to them, they very quickly decided that it was all of a sudden no problem and not caused by me. So they were clearly trying to scam me as a client. Shame on such a large company.

So for all people who rent a car with Sixt, please make sure to check the car and make sure to take pictures of all scratches before leaving the compound!

It’s everything customer service pricing quality of the car location

They just charge your call any amount that they want unbelievable just bad people do not use this company so many other company it’s my first and last time

Very seldom I do review on services like rental car. But after renting a car from Shlomo Sixt in Israel I feel obligated to advise others of danger to renting from this company. Israel is a wonderful country, but for a foreigner driver it present a certain complications - some places are better not to go to. The country does a very good job posting road and advisory signs, but to be on the safe side I chose to rent a vehicle with navigation. Few companies I have contacted advised me that navigation is not available, but finally I reached out to Shlomo Sixt and was told that navigation is available but only on BMW model. That was an expensive offer, but I accepted it for the need of navigation. When I arrived to TLV Shlomo Sixt's clerk handed me a cellular phone of unknown to me model, and a pouch with the car lighter plug for USB charger and charging cable.
At the time I did not realized that I was given a phone with Waze app. When I get to the car and tried to connect the phone to the charger I got first surprise. The charging cable has broken phone end connector. No big deal. The attendant replaced the cable. It took 15-20 minutes, but I got a working cable. That was the first surprise in the long line of surprises. None of the were positive. Second surprise was that the car does not start. Never before I had to dial a code to start the car and no one at Shlomo Sixt cared enough to ask and explain the procedure. Again looking for attendant and another 15-20 minutes and I lerned how to start a car. As soon as I get of the garage and get on the exit roads from TLV the phone's clip fell off and I caught the phone while driving. The clip was falling off for the duration of the trip every bump on the road, or every 10 miles on perfectly smooth road. What was even more "fun" is that every time human hand touches the phone it will change the screen from navigation to whatever. To get the phone back to navigation mode required pulling off the road and it is not easy on the streets of Tel Aviv, Jerusalem or on the highway. The navigation voice command disappeared after first few minutes and for the rest of the 12 days the navigation was silent. A couple of friends joined us in Tiberia and… another surprise - one of the safety belts on the back seat is jammed and we were not able to use it. Driver seat belt jammed twice, but I was able to get it back to normal. We were lucky - seat belts are a safety devise and not operational safety devise put Shlomo Sixt's customer in jeopardy - and there were no dangerous situations. Dirty windshield (inside) to the point that I was forced to stop at the first store and but some Windex is nothing by Shlomo Sixt standards.
When I reported all of this to the clerk at the car return she typed all my comments in Hebrew and was not able to print them. The shuttle bus driver was very inpatient to leave and did not allow me opportunity to resolve the issues at the counter.
The summary - renting car from Shlomo Sixt is dangerous to your life, unpleasant and stressful.
It seems that revenue close to 3 Billion Euro allows them to ignore the customers, jeopardize customer's safety and concentrate on revenue stream only.
I hope Shlomo Sixt will have more respect to the customers, better trained employee, be honest and learn to speak straight to the customers.

My advise to fellow travelers - stay away from Shlomo Sixt.

Good day,
I rented a car from shlomo sixth Hilton Tel aviv.
I returned the car after 4 hours and dropped the key in the mail box.
What a surprise I got when I saw that the agent overcharged me 22usd for fuel and another 15.30 usd for extra km
the rental of the car per day is 35 usd.
First I would like to point out that I filled the tank with gas prior to returning the car and put it at the same level which was slighly less than the full tank. I noticed it upon leving the dealer but since I was already on the highway did not bother to come back and show it to the agent. So I did fill it the same way it was.
What the agent did, and I suspect it was a fraudulent intention, was to charge me the equivalent of a full tank as an extra.
I am not surprised since the agent at the Hilton Sixth has done in the past many times, since I am a regular customer, but since I was already back to my country Canada, did not bother to argue.
Once, twice, 3 times goes..but when it becomes a habit and a fraudulent intention it is my duty to denonce this type of attitude from a dishonest employee.
Furthermore he charged another extra 45 kilometers on top and above the 150 km that we are entitled to, .
I left the Hilton Tel aviv to the waldorf astoria Jerusalem which is less than 150 km and because i decided to return the car before the 4 days reservation, he tried to find a way to overcharge me.
The reason was simple: the car was somewhat old and did not have the rear back camera that is needed nowedays to drive in the narrow streets of Israel
Moreover, he ask me to leave the premises of his offices when I came to explain that he overcharged me.
Obviously he was embarassed, knowing that he fraudulently overcharged me.
I am convinced that this individual practises this kind of abuse on many customers who are tourists and who do not have time once they go back to their country to argue and discuss those fraudulent charges.
I ask you to please correct the situation and moreover to warn this employee of the consequences of his dishonest behaviour be it me or anyone else.
best regards
charles Lugassy
journalist
[protected]@lugassy.com
[protected]

contract number; [protected]
client 45733
agreement 55643
station 79 tel aviv Hilton hotel account; [protected]
reservation 3398421
shlomo sixt rent a car

I am extremely disappointed with the services offered by Shlomo Sixt.
We made a reservation to rent a car at David Ben Gurion Airport online via rentalcars.com, and the price was good, 98 British pounds for 4 days. In the same site, I asked for the basic insurance and cancelled the full insurance.
However, when we arrived in Israel, we had to wait one hour and 40 minutes in order to be able to speak with the company employee. There was a small queue, with about six people in front of us, and the process velocity was unbelievably slow.
When someone, who was very rude despite the waiting, finally saw us I was asked if I wanted to "cancel the deductible" (?) without being explained what it means. I said I wanted only the basic insurance, but the full insurance was added to the contract without my permission. She also offered a new "amazing service" with pre-paid fuel with the same price of the gas station, but without saying that I would be charged for a full tank no matter how empty it would be in the end. Therefore, the tricky part is not explained to the clients, which makes me feel the company is lying to people and cheating on them, trying to make money without being honest with them from the beginning.
I ended up paying extra US$ 153, 00 after having paid already 98 British pounds and despite returning the car with half-tank fuel.

I have never had this kind of very bad experience with serious companies like Avis or Hertz before, where the staff is adequately trained to deal with clients and there are no hidden fees.

Daniel Rolnik

I rented a car from this company in December 2014. The cost of the rental was 1179 Israeli Shekels. However, they charged me 1179 USD. Which is significantly more than the price of the rental. 1 USD is equal to 4 Israel Shekels. So what should have cost me the equivalent of 290 USD they took nearly 900 USD more! So now 2.5 months later, I still have not received my money back. I have called constantly. They claim they made a refund on the 18th January to my card, yet magically no money has reached my bank account to which my card is linked. I have visited my bank 2 times, and they say there must be a problem with the transaction on the side of the rental company. Shlomo sixt is simply not interested in helping they couldn't care less. They say that it is now my problem to sort out and try and find where my money is gone. The attitude sucks. Someone's stupid mistake has left me substantially without funds, I have had to borrow money to top up my account, along with the cost of phone calls, and the hassle of borrowing money. I am sick to death of this and still no further down the line.