Shell
reviews and complaints

On Tuesday, July 20, 2021, I purchased roughly 11.5 gallons of the, "V Power" gasoline from the, 920 Ingleside Avenue location, in Baltimore (County), Maryland.

Originally, I visited the location on Monday, July 19, 2021, to fill up my vehicle; however, I noticed the "20 cents off premium gas on Tuesday" sign, located on the pump bay canopy, which prompted me to return the following day on July 20.

Upon returning, I noticed on the curbside sign that the price for the premium gas was not reduced, so I asked the female cashier inside why the price did not reflect the 20 cent discount. She said that it was already applied, which was not true because it was the same price as the day prior, but I was in a hurry and thought maybe the price would be different at the pump, but it wasn't...the only discount applied was 3 cents from my grocer (Giant).

I went back inside to inquire why the discount was not applied, and both the cashier and manager(eventually) informed me that the original cost per gallon was $4.14, which was completely false and not indicated on the curb sign for cash sales, which was displayed a current (and previous) cost of $3.94, but should have been $3.74, considering the 20 cent discount.

As I traveled throughout the area, I noticed other locations, in Owings Mills, Maryland, and even a couple of miles up the road at the Route 40 location,
reflected the discount in their curb signage. So, when I returned to the Ingleside station once again to complain to the manager, I noticed that the price was reduced on the curbside sign to $3.74, but the manager refused to honor my complaint and refund request for the difference in what I paid earlier.

This was clearly a case of intentional false advertising and deception, and very poor customer service!

Attached is a photo of the receipt from my original transaction, which shows the date and time, and the cost I paid per gallon, $3.91.

Thank you.

Darryl Ragin
[protected]@gmail.com

I was at the shell tonight around 130am to get gas I was inside the store for 10 min waiting there was no other customers in the store the attendant was cleaning and decided to ignore the fact that I was there and kept cleaning I think that is a very unprofessional decision to ignore a customer any other time I go in there the other night attendant stops and helps any customer that comes in this happens at the shell station at 2121 Euclid Ave Bristol va on jul 15th at 130 am

Good Day, I trust this email finds you well.
1. This message deals with the Shell Garage on 97 Katherine Street, Sandown, Johannesburg, Gauteng South Africa ("the garage").
2. On 24 June 2021, I complained on the international shell website regarding the garage's staff members not wearing masks well serving members of the public.
3. I highlighted in my complaint, that on numerous times, the staff at the garage do not wear masks whilst they are attending to the public or carrying out their required duties.
I received this response :Dear Zaza mamoepa, Thank you for contacting Shell Customer Service Centre (CSC).
Your request (2788847) has been received and is being processed.
In response to that complaint, I received a WhatsApp message from the following number +[protected], a woman named Carol perpetuating to be the Customer Liasion from Shell Sandown Gardens.
4.She assured me that Shell Sandowns Gardens will take my complaint seriously and ensure a safe working environment.
5. On 3 July 2021, I went to the garage and the culture at this establishment has not changed.
6. I member of the staff was yet again not wearing a mask. I asked him directly, why was he not wearing a mask or a face covering. And in a rude manner stated: "I am nit serving the public therefore I do not need to wear a mask or face covering".
7. I am once again raising this issue to Shell that this establishment is not adhering to the regulations implemented in South Africa.
8. I have complained to the establishment and Shell Corporation, and will now be complaining to the local authorities of the numerous occasions that I have come to this garage and felt in danger.
9.We are currently under level 4 Lockdown in South Africa due to the third wave, and the Delta Variant is especially rampant in the Gauteng Province.
10. According to the regulations in South Africa:
Every person, when attending a gathering and in order to limit exposure to COVID-19 must: (a) wear a face mask; (b) adhere to all health protocols; (c) maintain a distance of least one and a half metres from each other.
11. The garage has failed to adhere to the mask mandate relating to mask.
12. I kindly request that Shell Garage ensure that all its establishments are adhering to the mask mandates and other health protocols/directives relating to Covid-19.
13. This failure is endangering the public and I feel that my health is at risk every time I enter the garage.
Kind regards, Zaza Mamoepa061 123 2264

I worked as an Independent contractor on the 5/14/2021, I audited 3 shell gas stations in Toronto, submitted my reports and pictures in time only to have shell refuse to pay me for my labor and time for the 3 gas shops that I had conducted. One reason apparently they claimed that I had paid for the gas at the pump and not at the store even though I had actually paid for the gas at the store which could be seen from their cameras. The company used this excuse to refuse to pay me for work done. For the second shell gas station that i audited they also rejected paying me because I did not have a selfie of myself on that site even though I had a receipt and compiled all the other required information.

- May 12, 2021 at or around 3:00pm EST
- The back wiper blade of my 2013 BMW X1 was dislodged and subsequently lost inside a Shell Car Wash. The Car Wash was located at the South-East Corner of Yonge St. and York Mills Ave., in Toronto, Ontario. I had purchased a the "Ultimate Car Wash" Package for $18.07. Upon learning that my rear wiper blade had been lost, returned to Shell and went inside the Gas Bar. The attendant informed me to file a complaint on this website.
- According to the Canadian Tire Website, a "Trico Rear Wiper Blade" that would fit my vehicle would cost $16.99. I would like to be compensated to replace my missing rear wiper blade.

When u use the jewel rewards on 143rd and Bell Rd Homer Glen Illinois it tells you invalid loyalty number. When I talked to them they told me it just isn't working! Not a good answer! I asked if they needed to update their system and just got not working! Other people have had the same issue but the problem is not being addressed. I would appreciate a solution to the problem. I will have to drive 2 miles to get gas instead of 2 blocks

My sister sent me a $50 gift card for Christmas. Tried to use the card but it was declined. Your help line person insisted that card was not activated. My sister claims that the cashier activated the card at point of purchase. There are 2 other cards she bought both $50. They both have been declined as well. My sister claims to have watched the cashier activate all the cards. Seems to be a problem somewhere. She is out $150 for bogus cards!

This shell station does not give Winn Dixie Rewards points discount for gas. Part of problem is their staff does not know how to work it. First of all, none of their pumps work for credit card purchases without having to come inside to prepay. Every pump has a sign, come inside to pay.
I went in today again to complain that rewards were not being honored. The girl (Tracy) tried to tell me that the WD rewards card only gives you five cents off of a gallon of gas. I told her so was wrong and she is probably thinking of the five cents per gallon offer on the SHELL card.
I told her I was going to contact Shell and she just shrugged her shoulders and said go ahead. that's you prerogative.
The pump issue (not working with CC) has been ongoing for several years now. Apparently the owner of this franchise station does not care about providing the requirements that Shell Oil Company requires of it's stations. I will no longer use this station even though it's just down the street from me. Unfortunately, I will have to drive a few miles further to find a shell station that accepts the Winn Dixie reward program and has functional working gas pumps.
I have three receipts that shows that the WD Rewards points did not work. You can't say it's my fault for not doing it right because I've been using this WD Rewards for over three years now and because I had to go inside again yesterday, a lady stood next to me and instructed me on how to run my rewards card in CC machine and then handed me the receipt says see, it took it off. I trusted her and didn't look at the receipt. When I opened my bank account this a.m., the total sale of 43.77 was taken by shell. My gas 20 gals should have only came out to 6 or 7 dollars total. I had 4934 points on my card and the points are all still there. The same rings true with my other two purchases.

Naka note akong newly cook sa canton at tigh part ang chicken lauriat.. Ang dumating, malamig at lapse na ang canton, tapos ang chicken sa lauriat, wings na malamig.. Yung chicharap hindi nakain dahil sobra kunat na.. 5mins away lang ang branch from our house, kaya hindi reason ang travel time pra ma laspse ng gnon ang product. Very poory quality of product. Makapush lang ng product ang iniisip, hindi iniisip ang satisfaction ng customer

on 16th August 2020, i went to Hermanus Shell Garage to fill up Petrol in my car. The total amount was R350. This amount qualifies for the running competition, sticker collection in order to get a Toy Car. I then told the attendant that he must give me the sticker . He told me that the manager is not available, she is already gone, i must come back during the working hours, which would be on the following day as it was in the evening. I then went on the following day. The manager told me that she is sorry be cause she can not help me. This was supposed to be dealt with on the same time of the filling up. She further told me that i was suppose to tell the attendant that. Just like that. This confused me as i think it is the duty of the manager to teach her attendants the rules of the competition not me as the customer. As the customer i supposed to follow the instructions from the attendant.

thanking you in advance for your anticipating co-operation.

regards
Ms. Mfundeni-Mqambalala Z.

please - cc . the response to this email- [protected]@yahoo.com
cell= [protected]
work= [protected]

When you go to get gas at the Shell station in Buckhorn, PA, you have to play the "which pump will accept the card today" game. A number of the pumps do not accept the card. The Buckhorn, PA station is located on a hill, and it is ALWAYS windy out there-EXTREMELY WINDY. If it is cold that day, the wind chill is terrible. I know the manager of the station can't control the weather, but he can fix the pumps so you don't have to change pumps until you find one that accepts the card. The station is usually busy, and you have to jockey for position to get to a pump that accepts my Shell card.

I would like Shell to contact the manager of the Buckhorn, PA station and STRONGLY SUGGEST that he get the pumps fixed, so that all the pumps will accept the Shell card.