Menu
Sheetz Customer Service Phone, Email, Contacts

Sheetz
reviews & complaints

Learn how the rating is calculated

1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Sheetz has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Sheetz. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Sheetz reviews & complaints 1490

Sort by:

Newest Sheetz reviews & complaints

ComplaintsBoard
S
12:24 pm EDT

Sheetz grilled chicken/fried pickles/cheese bites/buffalo egg salad

I buy food/coffee/tea from sheetz about 2-3 times a week.

I have some suggestions I felt the need to try and submit to anyone that has the power to make changes to the food being prepared.

Your grilled chicken does not taste good. Any salad that has the grilled chicken has an odd taste as if it is fake chicken. I'd suggest buying real chicken or something better.

I love my salty food however the fried pickles are too salty. I'd suggest fried pickle spears instead of chips with less sodium. Another item that is too salt is the Wisconsin cheese bites.

Lastly, I think the buffalo egg salad is one of the worst tasting items on the menu

Read full review of Sheetz
Hide full review
ComplaintsBoard
J
6:00 am EDT

Sheetz employee conduct

Hi, I stop at store #392 several times a week and have friends that work there. I have witnessed along with several other customers your asst manager Emilee kissing one of the younger employees she is in charge of. This has happened almost every time I have been in there when both are working. I cant believe Sheetz condones fraternizing between managers and employees especially in plain view of all the customers. I was told by a couple of other employees that this is a common occurrence between Emilee and her young employee and there much more PDA that happens on daily basis for the last couple months. Most companies would fire their employees but she is still working there so I guess you okay with it.

Read full review of Sheetz
Hide full review
ComplaintsBoard
B
12:48 am EDT

Sheetz food

On 4/25/19 I Purchased a sub and tater skins at Sheetz #101. I am generally happy with my purchase here but tonight my steak sub is cold, cheese not even melted. My tater skins are under cooked the cheese not melted the bacon fatty greasy and not cooked and thrown into the container one i'll top of the other . I did not see the option to take photos before I threw the food away and now it is in the trash dumpster so I cannot provide photo evidence of these claims but my amount Was $11.80 plus tax. I would appreciate reimbursement please. And thank you so much.

Name Becki Heckman
Phone number [protected]
Address PO Box 405, Cadagan, PA 16212
Email [protected]@hotmail.com

Read full review of Sheetz
Hide full review
ComplaintsBoard
B
2:29 am EDT

Sheetz mto tater skins

Sheetz #170 ordered jalapenos but never received. I order from the sheets a few days a week. Order after order seems to be wrong no fork or forget my dressing. This sheetz is closest to my work and i am on a time limit for lunch i like the verity but dont like the inconsistencies. Mto should be made to my order. Dont like paying for something if im not getting what i order

Read full review of Sheetz
View 0 more photos
Hide full review
ComplaintsBoard
K
11:48 am EDT

Sheetz customer service, super rude

I came in and ordered my sandwich paid for it, there was no one else in front of me, it was after 11PM, very slow the staff was goofing around which is fine down time everyone does exactly that, what I don't appreciate is having to wait 15 mins for the supervisor to yell my number to tell me that they do not have the required bread rudely, and when I said her substitutions are unacceptable she finally said she would give me a refund. I then had to wait another 10 mins before she decided she was ready to do it after telling her coworkers a funny story. She rudely placed my change on the table and told me sorry as she was walking away and to have a great night. I've come to this Sheetz almost every day since it is directly nearby where I live. But I WILL NEVER come here or spend another dime in this establishment.

Read full review of Sheetz
Hide full review
ComplaintsBoard
T
9:49 pm EDT

Sheetz 3 apps for $5

So. I'm deeply upset. I have been a dedicated Sheetz customer for years. I have always enjoyed your food and recently I went to your store to get a late night snack. While I was there I ordered the 3 for $5 apps off the menu. I originally ordered the mozzarella sticks, the Wisconsin cheese bites and the Mac and cheese bites as they are my favorite. When I received my food I waited till home to dive into it. I was deeply saddened to find that I had NO mozzarella sticks. And just the two other apps. I don't know if I will ever be able to return to Sheetz, or ever get my gas from there again. I am so sad.

Read full review of Sheetz
Hide full review
ComplaintsBoard
E
4:39 pm EDT

Sheetz mto trick

You took cooked peppers and onions off the menu for a short period of time now you brought them back and you want to charge for them I'll be going to Wawa
Sheets is not the only convenient store in the area and you certainly are not the only place to make sandwiches
Some years back you used to offer hot pepper relish and you did away with that
Streamlining your business might end up losing your business

Read full review of Sheetz
Hide full review
ComplaintsBoard
C
6:53 pm EDT

Sheetz no meat on sub

Hello my name is Steve Edwards Jr, my son and I stopped at Sheetz and ordered some food on the way home. We're at the Sheetz store number 0 7 9 in Punxsutawney Pennsylvania on April 20th 2019 at 3:12 p.m. our order number was 837. I ordered a premium club sub hole with parmesan cream cheese swiss cheese and extra hot sauce and fryz..And that is exactly all I got there was NO MEAT on my club sub. We live in New Bethlehem Pennsylvania about 45 minutes away from Punxsutawney if it wouldn't have been so far away I would have taken it back and had them replace it. My Sheetz card number is [protected]. My address is 601 Lafayette Street New Bethlehem Pennsylvania 16242. Any help with this would be greatly appreciated thank you for your time.

Read full review of Sheetz
Hide full review
ComplaintsBoard
T
12:07 pm EDT

Sheetz pepsi slushee and customer service

Store #268. Red Lion PA

For the third consecutive day, I have stopped into the store to purchase 3 large Pepsi slushees. Each day the Pepsi machine has not been working. Today, the light stating that it was out of product was on. When I asked the register attendant/manager if there was more product, she stated that she didn't know and that it would take at least 20 minutes to freeze anyway. Your employees lack of materials management during the lunchtime rush is costing you money and a lifelong customer. If the Pepsi offering is always the one that is down, maybe you should look into having two Pepsi dispensing machines.

Read full review of Sheetz
Hide full review
ComplaintsBoard
R
11:51 pm EDT

Sheetz the $5 deal with cheeseburger and 20oz drink

I went to sheetz last week to get some food and there was a special going on for $5 with cheeseburger and fries and 20oz drink so me and my husband went to get one. We proceed to the register and the manager on duty couldn't figure out how to ring it up. 1st she said it had to be cokes then pepsis then tried to charge me extra for the drinks. She kept asking do we still want our food because she couldn't figure it out we kept saying yes we want our food even tho it was sitting there getting cold. I asked why couldnt she just key it in? Use a store coupon? Call someone? Anything but she said she couldn't sell us our food so we lost out on dinner that night. It seems like everytime I go to this store I have a problem with the workers being able to ring up the items! I am not looking for a handout and I hardly complain on people but I would like to be compensated for the 25 minutes I was in the store arguing with her that I wanted my food! I had to go hungry that night as well as my husband because we were riding with some one else and couldn't stop anywhere else. I dread having to go there any more and it has completely ruined my opinion of sheetz. Please make it right my phone number is [protected] and my address is 377 green acres circle martinsville va 24112. Thank you reba and bradley witt

Read full review of Sheetz
Hide full review
ComplaintsBoard
K
6:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz sliders, hot dogs, tacos

As far as the Sliders whenever I order them the burgers still be cold their not hot and that's at any location I go to in Greensboro NC.
The Tacos when I do order them the shells are always stale and not crunchy
And today 04/09/2019. At the Spring Garden location I order two hot dogs with Pretzel buns and two with regular buns. But I should've known they wouldn't have no pretzel buns cause they never do when I go and order hot dogs. And I go in this Sheetz for them at least 3 times a week. So whatever short black girl working the register at 6:00pm today I said y'all never have pretzel buns no matter what time I come in here. She had a little attitude and said oh well I guess not. She still charged me for pretzel buns when I specifically told her I still want the order just use regular buns. My order was like 7 dollars and some change and I got some soft serve ice cream which was 2.99. So 2.99+1.00+1.00=basically 5dollars and change. I will not be doing business with that establishment again. Customer Service was poor. And they never have what I want. Then yesterday a guy I guess is the manager I asked him a question by the coffee had an attitude like he didn't want to be bothered. I had to make a complaint cause I shop at Sheetz too much. But this is ridiculous. That location needs to get there [censored] together. It's on Spring Garden by the college UNC-Greensboro. My email is [protected]@GMAIL.COM

Read full review of Sheetz
Hide full review
ComplaintsBoard
R
10:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz bug in salad

My daughter got the cobb salad. She had it almost finished when she found a large black beetle. Dead in the bottom of her lettuce. I called the store and nobody answered. Emailed the company. Don't expect to hear back. Speaking to health department tomorrow. We will never ever patronize sheetz again. This is completely unacceptable. And there's no way there's just one beetle in the facility. I'm disgusted. My daughter vomited up her food because she's afraid she ingested bugs or the eggs without knowing.

Read full review of Sheetz
View 0 more photos
Hide full review
ComplaintsBoard
K
9:33 pm EDT

Sheetz whole order

Came in and ordered mozz burger, regular burger, fries, 2 hot dogs with chilli, nacho cheese ketchup and onion..fries are cold and logged with grease like they sat for awhile, hot dog had only cheese on it.ours was only order that was up..when you spend 20 on your food for what little amount you get you expect to have good quality food not to be disappointed when you open the bag and find not what you order and it be cold..very unsatisfied

Read full review of Sheetz
Hide full review
ComplaintsBoard
D
4:47 pm EDT

Sheetz smoothie/service

I would love to show you a picture of the large smoothie I got. The girl made it too thick so she made another attempt. 2nd attempt still not enough and still thick. Her answer? Instead of making it right... Lots of whipped cream
Smh. I'm not looking for anything free. Just saying maybe teach them that half assed doesn't equal customer satisfaction. Yet another example as to why a 15 dollar minimum wage is ludacris.

Read full review of Sheetz
View 0 more photos
Hide full review
ComplaintsBoard
R
6:00 pm EDT

Sheetz district manager for store 57

My name is Robert Rea, my email is [protected]@gmail.com I attended the open job interview on March 27th the store manager and assistant manager were very pleased and encouraged me to apply, I was told I was exactly what they wanted and was the best person they interviewed all day. I applied the next morning and called to see if my application went through the day after and they said it had and that they were going to go through with it, and that I should check my email the next few days for further information. A few days go by and I hadn't gotten any emails so I got a hold of the stores assistant manager and he tells me that they were going to hire me but the district manager said no, I asked if there was a reason because they were really excited to have me and he told me that the district manager won't let them hire rehires anymore she doesn't like them, so because I worked for a different store almost 9 years ago I can't get a job with Sheetz anywhere in this district because she has a personal dislike of rehires, I really feel this is not only biased but profiling, the district manager wasn't a part of the interview or application process, and didn't have a valid reason for turning my application down other than she doesn't like rehires I can't wrap my head around how someone like that ends up in a management position let alone gets to just say no cause she doesn't like rehires it's extremely unprofessional, and it not only hurts me financially, but it hurts other people who really want to work, and work in a good environment, it also hurts Sheetz as a company she's just shooting down people because she has something against them even though the store managers told me I'm exactly what they're looking for, I'd like to have this reviewed by someone higher up, because there was no other reason given for them turning me down other than the district manager said no she doesn't like rehires.

Read full review of Sheetz
Hide full review
ComplaintsBoard
K
11:25 am EDT

Sheetz management member

I ordered food for lunch, and I heard a young man instantly complain back on the food line, to my surprise it was a member of your management team, Zach. He was complaining and then laughing about cold food, and it being that time of the month. His whole demeanor was very unprofessional. As a former shift supervisor, if I was shopped behaving that way I would have failed. I am very disappointed. My flatbread wasn't even toasted like it should have been.

Read full review of Sheetz
Hide full review
ComplaintsBoard
G
11:57 pm EDT

Sheetz milkshake

Hello, Today i went to the Sheetz in Wilkes Barre Township, PA on PA 309 at between 11-11:15 and ordered my regular Vanilla Milkshake with Putter Butter, Whip Cream, and Sprinkles. I order and paid and waited about 10 mins for my milkshake which is usually a little longer then i usually wait but when i received my milkshake and began to drink it i noticed that it wasn't make much of a milkshake as much as i expected. It was more milk and ice chips topped with peanut butter, whip cream, and sprinkles. This is the first time that i have ever been disappointed by the quality of milkshake that i have received from any sheetz. Granted some times milkshakes are better then others but this is by far the worst milkshake that i have received. This will in no shape prevent me from ever order from Sheetz because i've never had any issues until tonight. I just hope that is fixed so that this doesn't happen again to anybody. Thank You

Read full review of Sheetz
Hide full review
ComplaintsBoard
S
2:36 pm EDT

Sheetz food order

Sheetz #456
Order # 315 (1 or 4 orders)
I'm from Pgh. We support Sheetz every chance we can.
We were in Princeton. It took an hour to get food!
Simple fries— over an hour!
Order 315- hotdogs, fries & peperoni rolls- over 45 min.
Milkshakes— 45-50 min
Simple items we order EVERY week— at a variety of stores... took 45 min to an hr!
Only thing quick was gasoline!

Read full review of Sheetz
Hide full review
ComplaintsBoard
R
8:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz jack link's beef jerky

I bought a pack of Jack links beef jerky for about 7.00 dollars today on my second visit today and it was bad, very foul tasting. I stopped by for the third time on my way home from work to get gas and return the product and I told that they had to have a receipt. Apparently there was no receipt in the bag. They told me I was out of luck. I do like Sheetz and have never had a real problem until today. I left the product with the cashier.

Read full review of Sheetz
Hide full review
ComplaintsBoard
P
1:00 am EDT

Sheetz cashier

Cashier named bry was extremely rude. She slammed her cash register as she got my change and was very short with me. I will not return to this store if your workers treat people with such disrespect. I am worried to eat the food that I ordered in your establishment now for fear of some kind of spite. I have been to this location many times and dont believe that I should be treated so poorly by one of your workers.

Read full review of Sheetz
Hide full review

Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Sheetz contacts

Phone number

+1 (800) 487-5444

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sheetz?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sheetz Customer Service. Initial Sheetz complaints should be directed to their team directly. You can find contact details for Sheetz above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sheetz. Discuss the issues you have had with Sheetz and work with their customer service team to find a resolution.