Sheetz
reviews and complaints

Back doors were locked with no reference that the store was still open, when I approach the shift manager he said well too bad we don't have signs to say go to the front but for the folks that live behind the store they would believe that the store was closed. Then I said oh I'm sorry I just want you to be aware or some store say this door locks nightly at such and such a time so you don't lose business and he said I don't have time for this . In the meantime I was just interrupting him from a funny conversation with him and a coworker. I found it very rude and he did not even listen to the example of other stores that have it labeled this door locks please come to the front

I just wanted to say that Sally at 1503 N Fredericksburg pike in Winchester is always so friendly. I travel through on Fridays and usually stop at this location. Even when lines are to the middle of store and people grumpy she always is friendly and personable. The bathrooms are dirty and garbage overflowing outside but I stop because she puts the customer first.

Today I ordered 2 3pks of chicken tortilla wrap and only received one pack. This is the 2nd time now I've driven all the way home which is my fault for not checking. Anyway I can get a credit or something. Other then that though food is always delicious and the people are always nice as well. Today 5/16 at 2:05:50pm order #28 Appreciate your time if you get to see this.

Have a great day,
Kyle

P.S.
Your better then Wawa

The womanly looking guy that was asked to the counter for my exchange, which I then told him it wasn't bought @ this sheetz, he abruptly refused to take & exchange the vuse (unopened) w/receipt for the correct one I needed! I have been in retail for 45 years - you do not argue w/a customer nor inconvenience one by sending them clear across the opposite direction! I did lose my cool because a sheetz is a sheetz, which this one is the one I normally go to! So I said quitte a few choice expletives & I went clear across town to the sheetz where I bought the vuse to exchange & that manager cindy on beale avenue stateed, because it was not opened & I had the receipt he should have exchanged it! Exactly customer courtesy! This is something many of your sheetz employees lately lack! Perhaps you should think of doing training on customer service as I know personally when your sheetz family was a customer of mine in the past - you were always given very good service by me personally no exceptions! So to rutters I go! Cya

I stopped at sheetz on may 15th at 5 pm to get a sub for lunch. Got a cheese sub what i though was oil and viniger was just oil. This isnt the first time i have had problams with the sheetz on state route 46 in austintown ohio. I will make sure i never return to this sheetz . iam a diabetic and cant take my meds because i cant eat a dry sub . this sheetz is a screw up.

I just recently went to the building #425 in Spring Mills, WV on 5715 Hammonds Mill Rd. I had my order already paid for and there were 3 other workers prepping it up. One worker named Allison Fournier was complaining and acting very rude, cussing at customers because their orders were too big or taking too long to make. After finishing other customers orders, she went to finish mine. When my order was done and she had sat it on the counter and let me wait almost 30 minutes for it. She never took it up front to see if it was paid for nor did she say my number. When I asked numerous times during the period of time where my drink was and said my number, she said she was not finished. She had said this over two different times. When I asked a third time where was my stuff at, she handed it to me in a push and said I needed to get out of her store with a bunch of cuss words.

I ordered an appetizer sampler. I ordered Mac & cheese bites, two orders of them and popcorn chicken. I only got popcorn chicken crumbs and ONE order of mac and cheese bites and an order of mozzarella sticks. It's ridiculous I paid full price for an order than was only 1/3 acceptable. The order was ready really fast and it usually isn't it was obviously rushed through, it wasn't even busy we were the only ones in the establishment. If they are out of something they should have told us not replaced it with whatever they thought would suffice.

Even though the outside of the safety sealed packaged said best by May 15, the purple grapes inside were very wet, soggy and some completely rotten. I have attached 2 photos. We stopped at the sheetz store off of 79s towards Pittsburgh yesterday in Albion, PA. The grapes cost around $2 and were a big disappointment once we got back on the highway and were not able to return to the store for an exchange or refund. A coupon for free coffee or other food as reimbursement would be greatly appreciated

This is like the 20th time I received food prepared sloppy, they need to slow down and service customer correctly. There is no other excuse, the store was not busy, even if it was, the toppings on the food should be "on top of the food", I'm done purchasing food at Sheet, tired of food being served in this manor. Look at the photo, I sent photos before, but does not seem to improve. Always hear, give someone a second chance, well I did over and over, still will not correct it. Done.

at the Sheetz in Morgantown West Virginia behind the stadium I used the ATM to get my last $20 for gas money for the 10-mile journey home. The ATM charge my account and gave me no money. The manager and cashier we're very rude and acted as though I was being offencive by insinuating they should do something more then give me the PNC Bank number. Which even the PNC Bank operator was surprised they did not give me the vendor number. I have wasted my entire break at work on the phone and will have to walk the 10 miles home with an extra detour to file paperwork at the bank. I must definitely will never shop at Sheetz again, the place where I went everyday.

I ordered some boneless chicken and I received 5 pieces for 5 dollars in a box. I spoke to the manager and asked did he feel this was $5 worth of chicken? (the quantity is always a bigger portion and you can clearly see that my box of food was empty.) he kept talking in circles around the direct question. I stated that it was a direct question that deserved a yes or no answer. He walked away from me while saying he can't answer that. not because he did not know the answer but because he knew what was given to me was wrong for the money I paid. He could have fixed the problem just by simply accommodating me. However he chose to walk away and ignore me instead. I told him he was very rude and what he did was uncalled for. This was the manager named Dean located at 6010 Derry St. Harrisburg, PA 17111. Sheetz #449. My order number was 803.

Went to Sheetz on my lunch break today on 05/05/2019 and waited over 20 minutes for an order of Mozzarella sticks ...worst service I've ever had at a Sheetz. I understand you are short staffed but Atleast offer a free drink or something. My whole lunch break i waited on mozzarella sticks. Very disappointed because this Sheetz is right down the street from my job.

The last time I went to sheetz I ordered two different salads with different toppings on each salad. One was grilled chicken and the other was taco. Different components of each salad ended up in the wrong salad. And then this time I went and ordered just a grilled chicken salad which was missing 3 different toppings that I had ordered. I understand that mistakes happen but due to the fact that the similar thing happened twice in a row I figured I would tell someone. Thank you!

I ordered my chilly cheese dogs on the 2 for five late night menu and this is the third time they have messed this up I requested it without onions. Im on my way to work about to eat them and smelt onions I would've went back and complained but I was late as is and I am allergic to onions and cannot eat them making my purchase for nothing. This has happened far to many times and I'm about to find a new place to get coffee and food everyday.

The date of the incident is Wednesday, May 1, 2019. Went to sheetz to get a Freeze drink. The one machine was not working, so used the one that was. The drink came out like water and got all foamy. Now that I bought it and tried it, it tastes horrible. It is watered down. No part of it is frozen, only foamy. I would like to request a refund for it. It is undrinkable.

Ordered a sub this morning before noon, the subroll wasn't fresh at all didn't get all my toppings that I ordered/wanted .plus they was very slow.
This has happened more than 4 times in the past 4 weeks
It would be greatly appreciated if we could get credit for this .I did use my sheetz card
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And the time it took to get our food this should not happen as much as it does.