Sheetz
reviews and complaints

Sheetz #456
Order # 315 (1 or 4 orders)
I'm from Pgh. We support Sheetz every chance we can.
We were in Princeton. It took an hour to get food!
Simple fries— over an hour!
Order 315- hotdogs, fries & peperoni rolls- over 45 min.
Milkshakes— 45-50 min
Simple items we order EVERY week— at a variety of stores... took 45 min to an hr!
Only thing quick was gasoline!

I bought a pack of Jack links beef jerky for about 7.00 dollars today on my second visit today and it was bad, very foul tasting. I stopped by for the third time on my way home from work to get gas and return the product and I told that they had to have a receipt. Apparently there was no receipt in the bag. They told me I was out of luck. I do like Sheetz and have never had a real problem until today. I left the product with the cashier.

Cashier named bry was extremely rude. She slammed her cash register as she got my change and was very short with me. I will not return to this store if your workers treat people with such disrespect. I am worried to eat the food that I ordered in your establishment now for fear of some kind of spite. I have been to this location many times and dont believe that I should be treated so poorly by one of your workers.

Saturday, March 23, 2019
Around 3:30 pm
The ladies' bathroom was worse than the worst service station of yesteryear that I ever visited. There was tissue paper and paper towels on the floor. Three stalls had no bathroom tissue paper. The stall with paper had the paper cover hanging open. Three stalls needed flushing, with one having feces. I used my foot to flush 2 of them, so I know 2 were working.

I assume no employee had been in there and washed their hands and left it in that condition. Therefore, we were not going to get food from such a facility. Was the kitchen kept in the same degree of cleanliness?

A man standing in front of the machine buying scratch off tickets and scratching them not letting anyone else use the machine. He threatened me not to buy the tickets he was scratching. I told him the machine is public and he persisted to bully and threaten. I tried to talk to a manager who treated me like I was causing the problem. I will never enter or purchase anything there again. Complete jerks.

Ordered an appetizer sampler last night, jalapeño poppers and Mac n cheese bites. While eating a popper driving home o almost choked on something inside the popper. I was able to pull over and pull the object out of my mouth. The object looked almost like a small checker bone. After pulling that out I continued to chew the popper it cans out of and actually found another one if the same object. I pulled ur out and found no more in the rest of the order. I ordered this at 8:32:29, order #86. I took pictures and could send then if need be, the objects were a bit bigger then a quarter in length. Please reach out and we can discuss this issue in further depth. My father ya an attorney and he advised me to reach out through the formal complaint first. Thanks, look forward to hearing from you. Actually sent a message last night but haven't heard back so this is message #2. I still have the container and objects found. Thanks again.

2 crew members tonight were extremely rude but not to my face, they male one did something to my tacos and didn't replace them and he said "just gonna pretend nobody saw that" and the women with blonde hair went along with it. He also made fun of how I dressed behind the counter. I went to grab a sandwich and he whispered "u can't afford that "too his other 2 co-workers and they laughed and thought I didn't hear a thing I find that very disrespectful and I'm not going to be treated like a peasant for someone who makes less than me.. this happened around 11:40 pm on 03/18/19. Never once have a felt so uncomfortable in a Sheetz before especially emporium the town I live in.

I have never used the Sheetz car wash before. I waited for 45 minutes. When I got into the car wash nothing happened. Called the phone number on the wall and they told me to go to the store. The man I dealt with was rude and would not listen. He threw my $12 at me and walked away. First he told me it had been malfunctioning on and off all day. Why wasn't a sign posted? I do not think a refund for the wash is adequate. What about the 45 minutes I wasted, spent gas etc. I will not go back to this car wash and will be switching to Rutters unless you can give me a reasonable explanation.

Susan Karp
[protected]@aol.com

My name is Marty Galsick email is [protected]@gmail.com, I just ordered 3 sliders and nachos grande mini tacos all of my food was ice cold very displeased and was missing half the ingredients on my burgers . This is the 3rd time this year I have had issues with food at this particular sheetz in butler pa on rt356 hoping something will get done to fix these problems in the future

First and foremost, the quesorito was put together very sloppy and was breaking out of the sheetz wrapper that the employee wrapped it in. Along with that, my biggest concern and complaint is that the Pork inside the Quesorito was not cooked the hole way. It was bloody and red/pink. Ended up throwing the whole thing away because I was totally disgusted and feared getting sick from continuing to eat it. I paid nearly 8 dollars for a quesorito that could have ended up giving me food poisoning or something to that extent or worsen. I am highly upset as I go to this sheetz regularly. I am utterly disgusted and would like a refund.

Odered food from this location on 3/3/2019. My total was $23.97 Order #707
The employee called my number, I got my food and drove home. When I got hope I opened my back and my bonless bites (large) wasn't in my back. This item was $8.99 plus the side of boom boom sauce I odered additional $.60. I would like to be contacted via email or phone in regards to this matter. [protected] or [protected]@westliberty. edu

Also I ordered two large salads. One of the salads was terrible, I feel like there were rushed when they made it. The salad was suppose to have Grilled chicken, romaine, tomatoes, black olives, crutons, shredded colby jack and ranch. The salad was primary composed of crutons and very little of the other items listed.

My receipt has the barcode #[protected]

Every morning I go into this store for my coffee or whatnot. The employees treat me as like I'm stealing or I don't even get waited on. The manger Chad doesn't treat me any differently. I feel that if I'm going to be treated like this I might as well go to Reuters. This is not what I have known sheetz for. If the employees don't want to wait on customers then go home don't take it out on the customer because it makes me not want to come back. I've been to many sheetz but this one might take the cake for the worst customer service. No other word than terrible.

I shopped at this sheetz at about 11:50pm on 3/1/2019. I ordered food from the touch screen and paid for my food. The supervisor rang me up and talked with 3 other employees the entire time.. The only words spoken to me were "is that all". She and the employee working in the kitchen area were talking loudly across the room, kidding with each other about who was going to fix my food and drinks.. It was playful, but honestly I just wanted to go.. They both along with another woman talked loudly to each other the entire time and at one time even stopped fixing my order to joke about how little they each need "this job".. The employee cooking definitely said at least 3 times "I don't need this job!" and the supervisor said it at least once.. It appeared to be a joke between them, but it was very unprofessional and all the while, I am still waiting... Finally the supervisor gave me my food and drinks and I left... Then, when I got home, my food was wrong! Fortunately, the drinks were good, but sandwiches were both wrong! I can overlook goofing around a bit... And can even overlook the unprofessionalism, since they don't work for me! However, leaving me waiting so you can finish a conversation and then get my food wrong is totally inappropriate and unacceptable!

Today I went and ordered lunch after Sheetz located in Belington West Virginia my quesadilla I received had barely any steak on it the bread was soggy and wet end of my hot dogs were all cold I got my son some french toast sticks and they were hard as hell. Also I've never seen sour cream so runny and it doesn't even taste like sour cream I usually love eating at this place but after today I'm going to reconsider

My co-worker and I go to sheetz several times a week to pick up lunch. On a regular basis we get the boneless chicken pieces coated in various sauces. Usually they are pretty good although it varies weekly whether or not you get the coated chicken you requested or at least have enough sauce in there to coat them later. Today 2/13/19, however, we both ordered the chicken. Both were severely overdone and dry, tasted rather "fowl" with hardly any sauce on or with the chicken. The one piece of chicken even had a black spot/line through it. I don't know what that was - i've never seen anything quite like it. Overall, it was just not good. I don't usually write online reviews etc., but we were both pretty disappointed with our lunches.

I waited in line 45 minutes to wash my car. When it was my turn, I swiped my card and chose the $7 Shiny wash option. It said my receipt was printing but nothing came out. When I was told the wash was available, I pulled forward, but the door didn't open. The automated voice kept saying to proceed to the wash. It never did open. The voice then said the transaction was canceled. The car behind me backed up allowing me to swipe my card again. I again chose the $7 option. Again the voice said my transaction was complete and my receipt was printing. Again, no receipt but this time the door opened.
I completed my wash then went to the pumps for gas. From there I drove 2 miles to the Springhill Suit hotel where I was spending the night. When I went to the passenger side to make sure my car was locked, I saw the entire passengers side of my car was still filthy! In addition, when I checked my credit card account, I was charged twice! I've paid $14 for half a car wash! Of course I have no receipt to prove this but I do have a screen print from my credit card and pictures of what my driver side looks like and what my passenger side looks like! At this point I'm doubtful I'll use Sheetz car washes again!
My email is [protected]@yahoo.com if you wish to respond.