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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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5:59 pm EDT
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Sheetz racist shift manager and security officer

The shift manager on third shift was very rude! Very unprofessional and has made racial remarks every on every visit. Along with the security officer on duty for the third shift position.. They are african american and were very blunt with there actions and comments and speak in very inappropriate manners! I visit this location just about every night and have dealt with this to many times.. I am speaking to my lawyer about this issue, it has became way out of hand! There is absolutely no excuses for their actions.. Something needs to be done about this.. I am very unsatisfied and many others also. Once I speak with my lawyer further actions will be in forced.

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walrosstocks
Snow Camp, US
Apr 24, 2022 12:50 pm EDT
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Regardless of ethnicity being rude is not acceptable and I am now curious from an experience I just had with a manger in Graham NC. I would like to know what the resolution was. Why do we not see what result was? Is Sheetz really doing anything to improve or just saying they are.

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matthew humphrey
, US
Sep 03, 2019 5:32 pm EDT

it seem black people are complaining about black people being called out about being racist, ignorant white people do the same, its like black people can do no wrong, thats its owed to them to treat different people badly because of something that might have happned to their ancesters, when they could have been decended from black slave owners for from a slave if no proof exist then both are possible

the government list 250 black hate groups and 150 white hate groups, black are less percent in the population but more proportion of creating racist groups

these type of things need to be talked about in public and on tv and the news, THE PROBLEM OF BLACK RACISM

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S. Moody
, US
Mar 10, 2018 11:02 am EST

I think he was just pointing out a fact.. it does state to give as much information as you can.

Regions Bank Employee
Regions Bank Employee
Honolulu, US
May 07, 2012 5:31 am EDT

Why is their color important? What did they say that was so wrong? You sound like an over sensitive cry baby.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
May 07, 2012 5:11 am EDT

I will delete some more, then I'll have the whole site to myself.

SKOR
SKOR
Toronto, CA
May 07, 2012 4:57 am EDT
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I find it ironic that you accuse the staff of making racial remarks - yet felt compelled to mentioned they were African-American. Why? Their ethnicity adds no relevant information to your complaint.

What would have been relevant and useful is mentioning HOW they were rude and inappropriate to you - or why you admit you keep going back.

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2:47 am EST
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Sheetz the place.

The people that worked there where not very nice at all. And a few of my friends in my self ordered food the food wasn't completely done. And it tasted like ###. The bathroom smelled like poo and had condoms and ### every where. The lady at the register charged more than she should of had. And when our number came up to get our food the lady was very rude. And they also sell moldy bread and milk that expired there.

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5:08 pm EST
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Sheetz rude swrvice, poor quality

Gas pumps won't print receipt. Forced to go inside so they can try to make additional sale. Staff is rude. Acted bothered when asked for receipt. A second cashier asked for my Sheetz card and looked at me like I had three heads when I said I didn't have one. She didn't offer one either.

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6:00 am EDT
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Sheetz food is always terrible

Every time I get food from sheetz it is horrible.
The nachos grande is more like nachos babmino
I get vegi wraps too and they are always skimpy
The pizza I just got was burnt in some spots and raw in others.
And maybe the worst thing of all is the damn noise that the computers in the kitchen goes thru my head and it litterally makes me twitch.
All in all im always dissapointed.!

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4:07 pm EDT
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Sheetz - unhealthy environment

I went into purchase lunch today. One of the workers behind the counter was coughing and coughing. I don't understand with all this swine flu going around and even killing people. How can any food service company have their workers coughing and hacking all over food preparation areas. Even if they are not going to make my food they are still in the same...

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1:06 pm EDT
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Sheetz costumer service was rude

I was at the sheetz in seilensgrove and I was getting gas
While I was getting gas I took my hair out of the pony tail and started to fix it
While I was doing that and employee from inside went "your hair looks fine!" over the lou fd speaker
Everyone started staring at me.
I was so mortified
I had a pay first card and so I then had so go inside to pay and a bunch of teenagers we're laughing
I'm not the kind of person to start trouble but it felt so rude

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MattH335
, US
Feb 20, 2020 10:17 am EST

Does Sheetz even pay attention to these? This is and should be a firable offense but everything on this site seems like a Sheetz fan boy give half assed rebuttals but something like this is left ignored. They are becoming a local version of Walmart/Amazon/etc. Terrible customer service because to them it doesn’t affect their bottom line one way or the other. I would love to see something done about this.

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S. Moody
, US
Mar 10, 2018 10:59 am EST

I can NOT believe that! How RUDE! 😠😠

ComplaintsBoard
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11:59 am EDT
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Sheetz non-working automatic shutoff valve

Sheetz gas station store # 85 in Waynesboro, PA. has a non-working automatic shutoff valve on one of their gas pumps. This is in direct violation of federal law! It is absolutely a major hazard. When the attendent was told of this serious matter, she could've cared less, but I bet her bosses and their bosses will care when I take my problem into Washington DC and turn them in! We live about 15 minutes outsider the beltway. It will be no problem to do this, and considering we pumped about 2 gallons onto the pavement and then had to spread the "kitty litter" ourselves since the attendent didn't give a ###, I have great motavation to contact the federal boys and will gladly do so!

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moniz
, US
Apr 14, 2009 9:14 pm EDT

I just had the same problem. I wonder what the outcome of the above person's complaint was.

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kitten
milton, US
Jan 01, 2009 3:40 am EST

that is only your right to take it to the next level about the attendent not caring. i bet he/she would have cared if some one would of dropped a lit ciggerate . by then it would have been to late. and it was not your job to spread the litter to clean up the spill the attendent should have went out as soon as there were told the pump was not working right baged it then spread the spill kit there self. i used to work at a local gas station i loved my job and my coustomers . my coustomers were my first priority at my job . and there safty was very important to me. if it was my coustomer who came im to report something of that sort to me i would first appolige to them about what happened. make a note of . make sure that no gas was spilled on the coustomer . and then proceed to clean up a spill. sounds like that attendent did not like there job. i say that you should take it to the next level.. (im hoping to get a job at the new gas station that is susposed to go in here in my home town )

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8:59 am EDT
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Sheetz - hateful cashiers

My mother-in-law and I stopped at Sheetz so she could get gas and cigarettes one day. I went in to pre-pay the gas and get her smokes for her assuming the ditz behind the counter would realize that I am well above 18 years old. Well apparently they just hire anyone at this store and she carded me. I told her I didn't have it and she refused to sell them to...

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1:18 pm EDT

Sheetz rudeness

Everytime I go into this sheetz the workers are so rude. You can be standing there waiting to pay and they just look at me like I supposed to ring myself up. They are always talking about other customers and co-workers. They curse and carry on like they're not in a place of business. There is always people in there hanging out, I guess those people are their friends. When you ask for something behind the counter they act like your bothering them. What is wrong with these people? If they don't like to work with the public then they should get a job elsewhere! Also I think sheetz should but the pants they wear and make them wear much more fitted clothes. Those pants are wwwaaayyyy to tight!

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Nurse101
New Stanton, US
May 06, 2011 4:34 pm EDT

I love at night when all the kids carry on, loudly and act like they are the hired entertainment. Ignore you and discuss their party plans. Love it.

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12:00 am EDT
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Sheetz I will never return to that hostile environment again!

September 2nd at 3:00 AM I was at Sheetz in Rocky Mount, Virginia ordering food. Instead of saying our order number in a regular voice the woman working at the food section began to scream at the top of her lungs the order numbers. After I told the manager, the manager didn't say anything to the woman who was screaming. I buy my gas and food and drinks there every morning and since the morning of September 2nd, I will never return to that hostile environment again.

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Vicki Davies
, US
Jan 07, 2024 11:06 pm EST
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On December 28 at 6am went to the Sheetz in Martinsburg WV on King St. The store was dirty the coffee station was disgusting. The creamers machines were all out except for one French vanilla. This store is always dirty. The worst Sheetz there is !

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Dan412412
, US
Nov 04, 2023 7:25 am EDT
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In Rostraver, Pa, my son and I ordered pizzas to find out that you switched to “flatbread pizza.”

This replacement is NOT good.

Please return to the regular, round pizzas!

Please!

10.19.23

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Jarob Jarvis
, US
Nov 04, 2023 11:02 pm EDT
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I was very unsadisfied with my order of pot stickers first all they cost me 4.69$ and I only received a tiny pouch of 3 then it came with no sauce at all and I asked if there was any kind of sauce they told me no and was very rude about it

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Trista Lower
Creekside, US
Aug 29, 2023 9:17 pm EDT

I ordered my breakfast got to where I was going and my bacon was not in the container

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Natalie shit for brains
, US
Aug 27, 2023 6:46 pm EDT
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I ordered a pulled BBQ pork sandwich on a bun. Got sourdough bread. Got home to eat it, open it up and I'm asking WHERE THE HELL IS THE BEEF. Complete joke. Moon Township store, 7:00 pm, Monday August 21,2023. So apparently this is too short. So let me just say the Moon Township location is the worst location I have ever been too.

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Metal girl
Johnstown, US
Aug 08, 2023 1:59 pm EDT
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I was at sheetz and ordered a bag of fries and while eating them, I felt something in my mouth. I then noticed the metal piece and also noticed that it had chipped my tooth

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Ryan Failor
, US
Jun 28, 2023 6:54 pm EDT
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Stopped at this location a few times over the past 2 weeks and everytime the service was terrible. Mto took forever and noone was working the registers any of the times I was there. The store is cluttered and un organized. One of the worse sheetz I've ever been in... and I used to deliver to sheetz so I've been in alot

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cween
New Enterprise, US
Jun 26, 2023 1:08 am EDT
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Order missing lettuce. Nachoes Grande- Order number 351 at 12:34 today. Second time my ordered from this sheetz was wrong.

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Bigman87
Hancock Maryland, US
Jun 07, 2023 2:56 am EDT
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Food that my fiancée and I purchased have had us sick from about 2 hours after consumption. That was at 3 am it’s now 9:15 am I have had little sleep done threw up everything in my stomach and I’m still pooping water and throwing up. This is definitely what made us sick because it’s the only meal we had that day together.

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Tim Tingler
, US
Jun 06, 2023 5:44 am EDT
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Been sick since eating Sheetz chicken bites.

Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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