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1.2 158 Reviews

Shari's Berries / Berries.com Complaints Summary

6 Resolved
141 Unresolved
Our verdict: If considering services from Shari's Berries / Berries.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shari's Berries / Berries.com reviews & complaints 158

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5:10 pm EST
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Shari's Berries / Berries.com chocolate covered strawberries

I placed two orders for Valentines day, one for my daughter with Shari's Berries and one for my girlfriend with Proflowers. I was told that my daughters berries would arrive Friday. I was told the flowers for my girlfriend would arrive Saturday. On Friday the order never arrived. I called Shari's Berries and was told it would be Saturday. On Saturday it never arrived, called back and was told Sunday. On Sunday no delivery, Monday no delivery and on Tuesday I called and spoke to a Supervisor and was told that I was issued a refund and my item was recalled back. First of all what business recalls back a perishable item? Second of all I spoke to a different rep each day that promised that the item was still going to be delivered. Also each time I called I'm speaking to a rep that barely speaks English, seems incompetent and has no knowledge of the company. Oh the flowers for my girlfriend never arrived as either. I was told that those would be delivered the following Thursday. But at least they will arrive. The worst and most ridiculous experience I've had placing an online order. Great job ruining Valentines Day!

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6:34 am EST

Shari's Berries / Berries.com rotten barries

I ordered a cheesecake and berries from Shari's Berries. Things I ordered arrived on Valentine's Day, but berries were rotten! I had no time to deal with it so I just thrown them out. Berries smelled awful! The texture of the berries was off as well as the flavor. Cheesecake was not bad, and was pretty tasty. I never called Shari's Berries because it makes no sense. I checked the reviews and I'm pretty sure they'll never refund me, so I don't want to waste my time arguing with them. I'm very disappointed and I'll never order anything again.

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Merlin Slocumb  
Merlin Slocumb  
, US
Feb 16, 2016 11:55 am EST
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Ordered a small box of cake truffles for Mother’s Day for a dear friend. Package was delivered on Saturday 5/9/15 and advertized as a special for $ 19.99, I even entered a promo code heard on radio. When reviewing my bill, I was shocked to see a total of $ 44.95.

I called to inquire as to this high charge and the operator said it was surcharges per Fedex for the special delivery date.

What a scam! These Truffles aren’t worth it @ $ 5.00/ea. Never again!

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6:13 am EST

Shari's Berries / Berries.com insane!

I can't believe these people are allowed to run a business! I ordered some roses and berries from Shari's Berries and was charged $40. I went through the whole selection process where it said that standard shipping is free! But then I checked my bank statement and it showed that they charged extra $10 for shipping. I immediately contacted customer service and after explaining myself several times, I was put on hold for 30 minutes! I called again and their rep said that $14.99 charge was applied because the roses and berries were packed separate. Why? Is it so hard to wrap them up in the same box? It is illegal! It is a scam to steal money from people! Avoid this company!

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7:18 am EST

Shari's Berries / Berries.com not worth it

I ordered some strawberries and cherries for $50 in total. Then they applied $30 for the shipping! They separated my order and sent it in two different packages! They want $14 for the strawberries and $16 for cherries. What kind of joke is that? I thought I would give them a second chance after some difficulties we had in the past, but it was a big mistake. Anyways, I'm very disappointed with what I received! My order was not delivered on time and everything was broken and rotten. Tried talking with their rep, and all she said was sorry! Are you serious? These guys applied super ridiculous shipment fees and still were not able to deliver my order on time! I really hate Shari's Berries!

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5:33 am EST

Shari's Berries / Berries.com insane shipping!

It was my wife's birthday, so I went online and ordered some flowers from Shari's Berries. Their site said that there were some strawberries and cherries included. Total of three items. So, I made an order and paid extra $8 delivery charge. Later I noticed that they charged me the standard delivery plus extra was applied to each item. Well, they actually sent every item separately and charged me for all three shopping's! I ordered three products and it cost me over $70! I honestly don't know how they have any customers.

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2:31 pm EST

Shari's Berries / Berries.com inability to recognize cvc number & terrible customer support

Accomplished the request area, wrote a card, but when it came time to check out, I got a pop up message that my cvc number did not match my credit card. I've been using this card for years, never had a problem. So, called customer service. The ignorance surged.
To make matters worse, 'Becky' their customer service rep., did not have the ability to read me back my phone number. No matter how many times she tried, her random mix up of numbers exemplified very ignorant levels. Realizing I was dealing with the zenith of stupidity, I nicely ended the call.
This is one of many companies offering holiday items. In this case Valentine's Day. This is one company I don't enough time to waste mine on.

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Christine Dianna Rich
, US
Feb 18, 2016 1:06 pm EST

Canceled my order because the discount that was promised did not apply to my order 39.00 for strawberries and 30.00 for shipping hell no! I clearly made a mistake by submitting the order and I canceled an I asked how long would it take for my money to be put back on my card she said 3-5 business days that was from the 11th of February now I'm being told February 23rd what! 61.00 really and the rep was very rude.. I work as a customer service rep and I would have been pulled up for that attitude.. Will never order from their again ever

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8:09 am EST

Shari's Berries / Berries.com will not buy again.

I was their customer for many years and have ordered many things. Shari's berries used to be great and their products were always of a high quality and very delicious. But not anymore. Recently I ordered some things and when I received the order I realized that the quality just went downhill. Chocolate was delivered on time but only because I ordered in advance. Package was damaged and wet, and the chocolate was melted. The coating of the chocolate was sweating and melting and was cracked. The quality and taste of the strawberries was absolutely horrible. They were rotten and had a very strong chemical taste. I contacted their customer support but they refused to give me back my money. I'll never order anything from this company again!

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7:29 am EST

Shari's Berries / Berries.com embarrassing situation

I purchased chocolate cookies and a cake for my wife's birthday. I paid extra money for safe and fast delivery. The tracking info showed they shipped out my package 4 days before they were to be delivered. And all products were melted! The whole top of the cake melted and was smashed. I contacted them and they promised to send me another cake for free. And they also did refund my money. I thought it was just a mistake and was not so angry anymore. Yesterday my wife received her cake and cookies. Cookies were fine, but the cake was smashed again. I will never use this company again! This whole situation was very embarrassing and they ruined my surprise! There are much better companies!

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5:50 pm EST
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Shari's Berries / Berries.com dirty practice

These berries come from the farm in crates, with dirt and anything else that may have contaminated them (animal fecal matter, pesticides, etc...) and are dipped in chocolate without washing them.

Despite worries from the company for years about the negative health effects and consumer sentiment around not washing our strawberries before dipping them in chocolate, nothing has been done to resolve this issue.

The company ships millions of these strawberries per year, especially now during the upcoming christmas holiday, valentines day holiday and mother's day holiday. The berries arrive directly from the farm, are sorted for size in machinery and directly sent to be dipped in chocolate (actually it's not even real chocolate, but a chocolate like substance). There is actual dirty and grime accumulation all over the berry sorting equipment because of how dirty the berries are.

The executives at the company recognized this as a potential issue and year after year give it lip service. However, putting in a real system to properly clean the berries or somehow track shipments to a certain lot of berries from a farm would cost money. Currently if a group of customers across the country contracted a food bourne infection from the berries, the company would have no way to resolve the issue or track where the berries originated from.

Don't send your loved ones these berries for the sake of health.

-concerned shari's berries employee

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JKWilliams
JKWilliams
, US
Dec 14, 2014 10:33 pm EST

I'd switch to Don's Dingleberries. More honest about what you're getting.

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Kennedy James
, US
Dec 14, 2014 7:47 pm EST

That's f*cking disgusting

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Kennedy James
, US
Dec 14, 2014 7:46 pm EST

I just called their customer service and they said the strawberries don't need to be washed.

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5:04 am EDT

Shari's Berries / Berries.com rip off

I had the groupon and it gave me the discount on the website www.sharisberries.com. I placed the order and the seller delivered it on time. But when I opened the box, I was shocked and surprised. The strawberries were so small and without chocolate. It was simple berries without promised chocolate and decorations. I was upset, and when I tried to complain, the seller ignored me. Don’t order from them, total fake. You won’t receive the same berries that you see on the website.

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6:35 pm EST
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Shari's Berries / Berries.com non-delivery

Non-delivery. Never showed up. My wife waited all day thinking she was going to receive something (flowers, candy she didn't know exactly what - she does now).
Paid $50 week in advance. They send email in morning saying item has been picked up and is out for delivery. 6 hours later another email says can't deliver claiming the 'winter storms' were just too terrible. I believe this company has been in business over 10 years. They are not aware that valentine's day is in the winter? Maybe it will snow.
Maybe they should take some precautions and make preparations?
Apparently they don't.

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4:22 am EST

Shari's Berries / Berries.com both companies are engaged in deceptive practices

Both companies are engaged in deceptive practices. When you purchase sharis’ products, shari’s promises free shipping. Their web site asks you to fill out a customer profile and makes it look legitimate, giving the impression that you have provided shari your information, shari transfers the information to freeshipping.com who charges you a monthly fee of $12.99 to the credit card number that you provided to shari. If you do not check your credit card charges on a monthly basis, you will continue to get billed.

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7:57 am EDT
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Shari's Berries / Berries.com unacceptable product

I am extremely disappointed in what was received as a gift on order #ctrara1d5373. One dozen red roses were delivered 2 days ago. The picture attached is what they looked like when they arrived. The roses were immediately cared for upon receipt, with water and rose food added, along with the stems cut as directed. They were close to dead when they arrived. Then, the strawberries that were shipped were not what was displayed online. Online shows the strawberries large in size, covered 3/4 of the way in chocolate, and having a stem. The strawberries received were basically strawberry balls - covered all the way in chocolate, significantly smaller in size, and no stem. I have ordered from them several times in the past and have always been pleased. On this order I am not. These were sent for a birthday present. I would like a full refund. We will see how they respond. I would like to remain a loyal customer.

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8:20 am EDT
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Shari's Berries / Berries.com overbooked?

Ordered a Belgian chocolate edible card, 1 dozen roses, and chocolate covered berries on Sat. April 28 2012 for Mother who lives in Florida. Repeated the order the same date for Mother-in-law who lives in Michigan. Was promised that delivery would be Thursday May 10 for the card, Fri May 11 for the flowers and Sat May 12 for the berries. Order was placed online at the web site and paid for using a Bank Master Card debit/credit card. Received order confirmations by email a couple of hours later. Okay, yea for me, I took care of Mother's Day in a timely manner. But wait!... on Thursday, May 3, I had email waiting saying there was a problem/insufficent funds with my card. I should contact Sheri's Berries right away. Funny, my card was used both the day I placed the order, as well as every day since and no problems. A check with my bank showed that I still had a balance slightly over $1, 400. in my checking account and the card number on the confirmation was the same as the one on my card. To make a long story short, I called Sheri's Berries and, using an American Express credit card, thought I could just switch the method of payment. Oh no, not so easy. They were now out of the Belgian chocolate cards and couldn't honor the delivery date for the flowers or berries. The best they could do was deliver the flowers and berries on the same day, TUESDAY May, 8 for Mother's Day.
My problem is this; (A) How come a problem with my card even though it had plenty of funds, the correct number was used, and other merchants had no problems with it. (B) Why order confirmation if the card didn't go through? (C) Why wait from Saturday until Wednesday to alert me to a problem? (D)How come I had no chance to change the payment method before my order was canceled and supplies ran out as well as delivery date no longer available?
I believe that there NEVER was a problem with the card and it is a case of Sheri's Berries over-selling Mother's Day specials and having to find a way to cover their butts without admitting to it. By pushing the blame to the card and not giving me an opportunity to take care of the supposed problem, Mothers Day gifts are last minute plan B.
Oh well, like another person I didn't see negative comments on Sheri's Berries web site. I will not ever use them again. Buyer Beware.

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3:14 pm EST
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Shari's Berries / Berries.com quality of product

I had ordered a dozen swizzled berries for delivery on the 14th of february. They came on the 13th of february and sat out in the hot sun. Even though they were in a package with a cool pack in it. The berries had been ruined. It states that you should eat the product within 24 hours of receipt and we were not able to due to them not shipping on the proper date specified. Also three of the berries' chocolate coating was broken and had fallen off. I have ordered in the past from this company many times now and this is the second time I have had a sub-standard product. I hope in the future this will not happen again or I will have to take my business elsewhere.

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6:59 pm EST

Shari's Berries / Berries.com opened the box and a large number of bugs crawled out

Thought it would save me time in the kitchen by ordering thanksgiving dessert. I placed the order on nov. 4, 2011 and the morning of nov. 22, 2011 (the date I selected) one box arrived which was half of my order. Later that night, the other box arrived and I was horrified! Opened the box and a large number of bugs crawled out... I immediately threw the dessert away. I will never order from this site again!

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Shakazulu
, US
Nov 17, 2013 9:10 am EST

I ordered flowers and some candies for the Valentine day from berries.com. The offered to delivery my purchase to my girlfriend’s address, so it was a surprise for her. But she didn’t receive it at all. Later I found out that they charged me for $ 95, but I needed to pay $ 45. I can’t reach them, because the robot answers to their phone. I left several messages, but they never called me back. Time wasters, don’t mess with them.

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Rubben
, US
Oct 22, 2010 1:03 pm EDT

Ad says send candy for $19.95. They than add shipping handling etc. From $19.95 my order went to $45.00.

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9:21 pm EST
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Shari's Berries / Berries.com horrible product

Two shipments later the berries come crushed. These people have no idea how to ship a product. Just as bad as the horrible products pro-flowers sends out. Check out the attached picture. This is how the item was received.

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1:07 am EST
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Shari's Berries / Berries.com complete rip off

Do not do business with this unethical company!
Ordered six berries for my mother-in-law and a santa's workshop live christmas tree for my mother last week. My mother lives in a suburb of phoenix, az and my mother-in-law lives in the same city as I do, elko, nv.. Both products were on special for $19.99 and the freight was listed as $9.99 for each order. Seemed like a fair price for the tree and little steep on the berries, but what the heck it's part of their christmas. As you proceed through the order process, near the end I noticed that there was an additional freight charge of $9.99 on each order. The charge was listed as a "rural" delivery fee. That makes each order $19.99 for the product and an additional charge of $19.99 for shipping! Neither location is "rural", both are located on a major interstate highway and have full facilities of all the major delivery companies, ups, fed ex etc. I order frequently from dozens of companies and I have never been charged a additional fee for freight. As I started to cancel the order a box pops up and says that I will receive up to a $15.00 rebate after I place the order. O.K., now a freight charge of $4.99 seems more than reasonable, so I place the order.
Here's where the scam kicks in. To receive the "rebate" you have to subscribe for services with another company that offers you a 30 day free trial and then bills the credit card info you have to provide $30.00 per month. Oh, and the rebate is on a future order! They will not cancel the order once it is placed, which is why they have the rebate available after the order is placed. I chose not to be manipulated into signing up for a service I did not want. It seemed better to just eat the outrageous charges and never do business with such a unethical company. But no, they weren't done. I received e-mail after e-mail from the company offering the rebate telling me I still had time to take advantage of their incredible offer. I even received a e-mail at work.

The tree I sent to my mother was as advertised and delighted my mom. It actually came from proflowers.com.
Sharie's berries is actually part of a multicompany corporation consisting of pro flowers, pro flowers international, sharie's berries, red envelope and cherry hill farms. Beware of the business practices of all these companies.
The berries to my mother-in-law were terrible. The size was small to medium and the berries were overripe.
$20.00 for six of these pathetic berries.
I put a review on their website and they didn't print it. They do have hundreds and hundreds of rave, 5 star reviews, but none that are negative or mention the shipping scam! Funny how that works.
I've gone out of my way to warn friends and coworkers about these companies and will continue to drive business away from these unethical crooks.

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Zermatt70
Santa rosa, US
Mar 11, 2023 1:40 pm EST
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I went to sharis restaurant on 02/28/23 at 10 pm to find out they don’have a working heater. It felt like it was 44 degrees inside. The food was served cold and the service took forever. I am very dissatisfied with this restaurant. I have never been to a restaurant that was this cold. Completely not acceptable.

Sincerely

Jean

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dolores duffield
Grove City, US
Jan 21, 2023 7:48 pm EST

on 12\21\2022 I ordered one dozen chocolate berries to be delivered on or before the 23rd of December 2022 and never arrived. They were sent to William Duffield at 2025 warson lane, granite city, il 62040. I have been charged for this order

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Shovel42
Upper Marlboro, MD. 20772, US
Jan 01, 2023 2:35 am EST

Strawberries were rotten/molded. Rotten, rotten.

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J03M
Lehighton, US
Oct 27, 2022 5:34 am EDT
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Order was canceled with no notification. I watched the stupid shipping tracker all day in anticipation of the birthday surprise for my partners office. Came to late in the day and I had to call to find out. Such a disappointing experience.

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Sheila Demery
, US
May 21, 2020 3:19 am EDT

Four and half-day in transit for mother's day, She didn't have a gift for mother's day. When it arrived they were melted and molted. I called customer service and was on hold for more than two hours and NEVER talk to a live person . Terrible

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Wanda Hawks
, US
Dec 28, 2019 10:19 am EST

We receive chocolate covered strawberries each year from our kids. This year the strawberries were horrible. They were small not ripe, actually green and the chocolate taste horrible! So dissatisfied

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xman92373@yahoo.com
, US
May 22, 2019 11:31 am EDT

here is other picture

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Kelsey Crawford
, US
May 19, 2019 10:49 am EDT

I am extremely unhappy with this company. I asked for the delivery date of my moms mothers day gift to be either May 9th or May 10th. She received her gift on May 13th in a soaking wet box and everything inside of it was ruined and there was mold growing on the strawberries.

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Nhelf33
, US
May 20, 2019 2:52 am EDT

My dad ordered me Shari's Berries for my birthday and the chocolate was melted and the strawberries were warm. The box was wet on the bottom from the chocolate melting through the box.

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Travis Weber
, US
May 18, 2019 6:08 pm EDT

The strawberries I ordered for my mom are not fresh. They are mushy and soft, which is very gross when it comes to strawberries. I would expect that they would be fresh. After trying 2 of them, both in the same condition, my mom has decided she doesnt want to even try to others in fear that they'll be rotten like these ones.

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Shari's Berries / Berries.com Customer Reviews Overview

Shari's Berries, also known as berries.com, is a popular online retailer that specializes in gourmet chocolate-dipped strawberries and other fruit arrangements. The company has received numerous positive reviews from satisfied customers who praise the quality of their products, customer service, and timely delivery.

One of the most commonly cited positive points of Shari's Berries is the freshness and deliciousness of their chocolate-dipped strawberries. Many customers have raved about the rich, creamy chocolate and the juicy, ripe berries that make for a perfect combination. The company also offers a variety of other fruit arrangements, such as chocolate-dipped apples, pineapples, and bananas, which have also received high praise from customers.

Another positive aspect of Shari's Berries is their excellent customer service. Many customers have reported that the company's representatives are friendly, helpful, and responsive to any questions or concerns. Additionally, the company offers a satisfaction guarantee, which ensures that customers are completely satisfied with their purchase or receive a full refund.

Finally, Shari's Berries has received positive reviews for their timely delivery. Many customers have reported that their orders arrived on time and in perfect condition, even when shipping to remote locations. The company also offers a variety of shipping options, including same-day and next-day delivery, which have been appreciated by customers who need their orders quickly.

Overall, Shari's Berries has received overwhelmingly positive reviews from customers who appreciate the quality of their products, excellent customer service, and timely delivery. Whether you're looking for a special gift or a treat for yourself, Shari's Berries is a great choice for anyone who loves delicious, gourmet fruit arrangements.
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